Milltown Plumbing, Heating, AC, Drain Cleaning & Electrical

They're great. We've used them a lot. It took a couple visits 'cause it was a hairy problem but they only charged for the one they fixed. They were very reasonable. They're very responsive. They always listen to what your concerns are. I got to know them so they're trustworthy. If the job wasn't done the first time just 'cause it's a really tricky problem, they understand that like I wasn't satisfied the first time around and then they came back and they looked deeply into the problem. They didn't look for problems. They're really honest. They're great.

One valve was installed such that it was impossible to connect to it. Technician mistakenly took my drill but returned it with apologies. Also forgot one of his special tools at my house which was a hassle getting back to him.

They responded to my call very quickly and got a plumber to my house soon after. He identified the problem but found he needed a part that was at their shop. It ended up taking him about 4 hours total (from the time he first arrived to when he left). He was very polite and professional.

They guy is very professional. They contact you right away. They are one company. He is a very nice guy. He sent someone else to diagnose the problem, and he was very professional. He is very dependable. His pricing I thought it was a good C, but we will give it a B. He is very good with communication.

They do a great job. They're very personable and they explained everything, I feel like they're very qualified and they explained everything to you in terms that you would understand. We've had them multiple of times, at least 3 times. You get what you pay for.

The experience was as positive as could be for an issue. I was kept informed of what was needed, given estimates that were kept to exactly, and they delivered on time as planned. The staff was courteous, professional, and a pleasure to deal with. I was so happy with the experience, that I already plan on using them for a roof deck natural gas hook up and replacement for the master bath toilet. Thanks, Fred and staff.

Rob was excellent! He came out, got his work done, and did it well. He was very polite and helpful while in our home. The price was great for all the work that he did for us. We were very very pleased with his work and would absolutely use this company and Rob in the future.

They were late in contacting me. When they did, they informed me that the actual cost could be higher than the purchase price, that it was only good for 2 hours of work. This was not anywhere in the fine print, so I consider it a bait and switch. They also complained about the proximity of my home to their business. They said they'd get back to me, and never did.

Although I was quite disappointed to have never heard from the service provider after two attempts to contact them, once Angie's List intervened, the provider was reasonable.

This was an oversized water heater and had a special exhaust induction system. Their prices were competitive. They were very professional and the job went well. I am satisfied with their service.

Not so bad because they came fast and were willing to help. However, they were going to fix something that was not broken and the problem was going to persist.

Milltown Plumbing & Heating Inc is excellent. They are timely. They are reasonable. They are very nice to deal with. They came out on emergency basis when I them. They were awesome. They came out at my parent’s house in Massachusetts when something happened to the plumbing they were right out within an hour. I don’t know a month ago or something like that and they came and they did the plumbing for a new shower and they were great. They were very responsive. I felt like the price was reasonable for what they did.

We asked Milltown Plumbing to give us an estimate for a plumbing task that needed to be finished.The Milltown Plumbing came as promised But the two major problems I had with Milltown Service: 1) Their cost for service is way to high. You will be better off hiring another plumber who will do the same service at a lower cost. 2) Being charged for just driving up to our driveway: The guy came up to our driveway, but we told him we longer want his service. We tried reaching the service center, but was unable to talk to anyone to avoid his trip. Just because we made a phone call and his men drove up to our driveway, I had to pay a service fee of $85--Which is totally ridiculous. Will I hire them again: No way!

Yes they are expensive ($145/hr) but when comes to plumbing issues, I'd rather pay them that much then waiting for someone else for few more days

Everything went well. The workers were very professional and the owner dropped by serval times to check.

One of the reasons I chose Milltown Plumbing was because their website claims an A+ rating from The Better Business Bureau. After the dreadful experience I had with them, I went to the BBB website and they clearly state that Milltown Plumbing & Heating in Chelmsford, MA is not a BBB accredited company. Here's the link: http://www.bbb.org/boston/Business-Reviews/plumbers/milltown-plumbing-heating-inc-in-chelmsford-ma-40924/complaints So, my experience with Milltown Plumbing started with a lie (or fraud, which is a civil and criminal wrong) which set the stage for many more to come. I was told by the woman I spoke to on the phone that the cost was $145/hour. OK. But, when the guy arrived and started doing the job, he told me I was misinformed (or lied to). It is $390 for the first hour and $145/hour for additional hours. I should have sent him packing right then. But, I was desperate. I couldn't stay in the house with a complete main drain blockage and I had already left work to be home. He surveyed the drainage piping and determined that the drain exited the house in the back. I told him that it exits to the front of the house, not the back, like he thought. He conferred. The guy worked for half an hour and then said he'd have to go back to the shop for a bigger auger (on the clock, of course). He told me he'd have to get another guy to help him carry it down to the cellar. Sometime later, two trucks showed up and the two guys carried the auger to my cellar. Guy number one worked the auger, while the second guy held a flashlight. At some point, the auger broke and they had to get another one from the one of the trucks. The whole process took under four hours to complete. The entire time, the first guy kept whining and telling me over and over hard it is, how hard he is working, and that it's the worst blockage he's ever seen. After the job was done and he finished cleaning up, he forgot to put a cap on a pipe they had cut. I had to remind him. While he was calculating the cost, he must have told me ten times that he's not ripping me off, which translates to, as psych 101 will tell you, that he's ripping me off severely. He also said many times that he's cutting a real sweet deal for me and giving me many breaks. I asked him what the breaks were and he said that he's going to be big about it and not charge me for the broken auger. This bears repeating: he wanted to charge me for equipment broken by a trained professional performing a function that it was designed for. I asked him if he was joking and with a straight face he told me that charging the customer for broken equipment was standard procedure, because it was expensive. He also told me that it was the roots in my pipe that broke the auger, so... I thought I was in a Marx Brothers skit. This is like a guy blowing his transmission while plowing your driveway and then sending you a bill for a new truck because it was the snow in your driveway that did it. The job took three hours and forty-five minutes, so it's rounded up to four hours. So that's an extra fifteen minutes times two (for two people) which is another half hour (in which no work was done) which equals $72.50 ($145/2). But the worst part is that they charged me $145/hour for guy number two to hold a flashlight for three hours. That's $435 for those keeping score at home. $435 for holding a flashlight for three hours. Wow. To be fair, he did more than hold the flashlight. He also laughed and joked quite a bit - giddy from the euphoria some people get from subjugating others. I guess I'm lucky they didn't bring a third guy in to direct traffic in my cellar. Guy number one told me several times not to flip out, which led me to believe that flipping out is the typical response from a customer who has just seen his bill. He told me that I was lucky it didn't go into overtime. I was afraid to ask what overtime cost. I could only imagine it involved my firstborn male child. The total bill was over $1000, so the hourly rate for the entire service works out to be in excess of $250/hour. This is essentially for putting a flexible metal cable down a pipe. You don't need to be a licensed plumber to perform this service. Anyone with an auger can do it. I sent them an email asking them why I had to pay $435 for a guy to hold a flashlight for three hours. They never responded. Too busy swindling and counting money, I guess. I don't mind paying good money for a job well done, but this swindle is beyond the pale. I don't know if any other plumber is as bad as this, but they couldn't possibly be worse.

They offered options, were flexible and patient during some delayed decision-making by me, and did the job at the price quoted.

They gave me a high quote. It seems they’ve been in the business for a long time but it seems like they were more in commercial space.

My AO Smith hot water heater pilot would go out on occasion and I would just go down and re-light it. After the 4th time going through this routine the pilot would not re-light. I immediately thought it was the thermocouple after reading information about it on line. However, after taking the unit apart and checking, it did not turn out to be the thermocouple. I called Milltown and they promptly came out the next day and quickly diagnosed the issue. It turned out to be an electrical issue which they fixed and since I has purchased a new ($12.00) thermocouple, they installed it for me while they had the unit open for diagnostics. I paid the minimum hour charge but it was worth it and I would use Milltown again in the future.

Of course, we woke up on Sunday morning to a big puddle in our basement. I called around and Milltown was the first to have an actual person answer. The answering service took the concern very seriously and put us through to the plumber who was at Dunkin Donuts. He spent a good amount of time on the phone with me, and explained how to wait until the next day so it would be much cheaper. The plumber showed up first thing Monday morning, fixed the pipe quickly and was on his way. They will be our plumber from now on!

these guys were great! I called to make an appointment on a Tuesday after getting the runaround from another local plumber for a week. they were extremely friendly on the phone and within 48 hours they had made an appointment time with my tenant, fixed the problem and called me to give me a rundown of what they had done and what the problem had been. will definitely use again!

I am very happy with the service they provided. Work was done very professionally, good quality and on time. The only thing they need to improve is keeping customer informed of what and when is happening - I had to call several times to find out after they said they's call me back and didn't.But overall satisfaction is high and I would certainly use them again.

Ddi not choose the provider

I called for service on my central air conditioning. He set up the appointment for the following morning. He showed on time and explained what the problem was. He fixed my air conditioning unit and had it running again. I was very happy with the service and the provider was professional and my family was impressed with him.

Arrived on time and fabricated the replacement part on site, on a 1980's vintage gas pool heater. Heater was working as good as new in 2 hours. Very knowledgeable and professional. Would definitely use them again.