Urban Heating and Cooling

I called them before Thanksgiving because my heat was not working at all. They were able to come out that night and worked on it. They had to replace a bunch of parts and the total was around $1350. They left system seemed to be kicking on. However, heat on the third floor continued to not work , they came back and flushed the system the next day. Started to work. That night the worker told me they would come back and replace the third zone regulator (valve not sure what it is called) free of charge and service the heater 2nd week of Dec. When I called tht week to confirm the guy on the phone said there was nothing on the books. Was supposed to call me back to schedule something and never did. Meanwhile, my heat up stairs wouldn’t stop heating and I could not reach anyone there. I mean I paid nearly $1500 for them to fix the problem and it was broken. Still. So I called back. Spoke to the same guy again the Friday before Christmas. He apologized for not getting back to me because he was “out of the country”. But said he could get someone there the 23rd and then said he.could possibly get someone there the next day and that he would contact me. Never contacted me and then when I called to confirm they were coming on the 23rd I got a voicemail, left a message , and never got a call back. I am so disappointed but so frustrated that I went to Home Depot and bought the part they said they were going to replace and now my heater works. On top of that I believe they over charged me for the parts because I paid significantly less than they charged me. I will be finding someone else to service my heater. I do not appreciate the way I kept getting jerked around. I called them based on reviews here and I am shocked there are not more negative ones. Would of have gave a worse score if it wasn’t for the fact that the guy who came was very nice and efficient. Too bad the business seems to be poorly run and the customer service sucks!

Job was perfect, they showed up as promised and did an excellent job. Very neat and efficient and was extremely competitive

On time, efficient, courtesy. Would highly recommend.

The work and cleanliness were impeccable. My only doubt is the price. To be fair: I needed it done now and he did it, and even helped around a work crisis i had, which counts a lot. Very respectful and detail oriented. The only glitch is that he saw a picture of my house in google and told me it would be around $8K (my house is very small) and after he came over it changed to nearly $13K. I have not looked for other quotes to avoid knowing IF i paid too much. Apart from maybe price, the work was excellent

Urban heating and cooling was easy to work with, very responsive and customer oriented, did great work, price was good in comparison to competitors.

Offered me different options and we went with the best one. His price was reasonable compared to the others I received and the service was on time and professional.

Ross and his team were punctual and efficient. The whole process was easy and explained in detail before installing. Excellent prices for the level of service we received!

Very knowledgeable. They were quick and neat.

It was awesome, it was really good.

Very good.

Service was performed in a timely manner for my relative in Massachusetts. They told me that the gas furnace installation was exceptional. They were efficient, friendly, knowledgeable and cleaned up everything. Due to my relative not having computer access I was able to find this provider on Angie's List. I received a call explaining why I was the contact. They promised to treat my elders in a professional, decent and friendly manner. They were a company that delivered on their promise. They are a great company and our family would hire this company again.