Thomas Brothers Inc

Winter came and I was sure to keep a close watch on the area where the new septic system was installed. Snow covered the ground for most of the winter season. As the snow began to melt, it melted in a perfect circle around the exact spot where the new septic had been installed. The ground above where the tank had been installed, had begun sinking. I made numerous phone calls to Jeff Thomas throughout the winter, as I continued to try and chase down a contract and a receipt and to address the new problem at hand. April arrived, the snow had completely melted and I could clearly see that the property was not the same prior to Thomas Bros. Inc. beginning the job. Because I still was not receiving any returned phone calls from Jeff Thomas, I visited the Health Department to seek out advice on the stuation. They suggested that I try calling Jeff again even though I explained how I had already done so a few times. They urged me to try one more time and so I did. I was able to speak to Jeff and he agreed to meet me on the property to look at and discuss the stuation. When the meeting took place, he agreed that there was a problem. I also asked him where the septic tank access cover was because he never installed one. He told me he would fix the problem and bring the cover to the surface. Five weeks later I called him and had to leave another message. I asked when he had planned on fixing the property based on our previous meeting regarding the matter at hand. He called and left a message stating that he had mulled things over in his head and had decided that the property was fine as is and he was not going to fix anything. I then tried contacting him several times. He returned a call and told me that he would draft a letter explaining his reasoning. I still have not received a letter to date. I went back to the Health Department to file a complaint. Personnel tried to convince me not to file a complaint but I did so anyway. The Health Department sent an officer to my property, who then filed a report and stated that the property looked low. After many non-returned phone calls by Jeff, I again contacted the Health Department and stated that I was then going to speak with the selectmen because I was not getting any help with my complaint. At this point the Health Department agreed to facilitate a meeting between Jeff Thomas and myself. Mr. Thomas cancelled the first meeting but did show for the second rescheduled meeting. At this meeting Mr. Thomas stated, "I got nothing to say." I then spoke with the Health Officer with Jeff present and I commented on Jeff's sub standard job and his business ethics. The Health Officer told that she ddn't care about his business ethics. The meeting ended with words being exchanged and yet here it is a year and a half later, the property is still low, still no receipt or contract has ever been produced and most importantly still no septic cover location has ever been marked. This has easily been the worst contractor experience I have had in my 17 years of being a home owner. Therefore, all prospective septic tank buyers, when you are in the process of selectiing a septic tank installer, I recommend that you NOT choose Thomas Bros. Inc. Save yourself some aggrevation and frustration. Thank you for taking the time to read this and hopefully this helps you in your selection process. -John Houlihan