Long Home

Contracted Long Baths to install new shower on 3/21/24. Salesmen were very professional. 4/18/24 New shower installed. The contractors did a terrific job on the installation, very hard working contractors. All was good, except they were suppose to extend one shower wall about 4 inches around corner. They did not do that and they knew nothing of this. Called that very day to Long Baths, left message to call back. No call back! Called a few times and finally spoke to representative. She said she would have someone call us. No call back! Called one of the salesmen. He remembered our conversation of wanted one wall to be extended to cover a problem area. He also said he would call us back. No call back! Its now, 2 weeks later and still no call back?? Bottom line, do not contract Long Baths â bad customer relations!

Shower has not yet been installed; probably some time in December, so cannot rate the work quality at this time. However, provided the best technical product and the best proposal, although not the lowest price, but the quality of their product and presentation was what won us over.

Professional experienced

Professional

Supposed to take two days and took eight. Damaged a water line and caused damage to my ceiling. Did not show up When they told they would. I asked for 2000 off and we compromised on 1000.00

My project began March 16th (tub to shower conversion). The main project was completed in two/three days. However, I am still waiting for the final plumbing inspection...and there is a patch on my wall as the final repairs have not yet been completed. Calls are ignored pretty much at this point. I would love an answer as to what the problem is but I have not received one. I do love my new shower but would NOT recommend this firm as the project management team has been ignoring me for weeks. I don't inundate them with calls but have not have any word in weeks. I have already complained with the MA state consumer protection bureau.

Perfect service

Thorough sales presentation, quality products, warranty and BBB high rated company. Install pending, but very pleased with the company, so far.

Great, prompt work and very professional

YES

Chris was great to deal with, my wife and I are very happy with Long Baths!

We are very excited, Chris Reynard was great to meet with. Very knowledgeable!

Great experience with Chris Reynard!

Chris Reynard was great, Wayne and his guys made it happen too.

The main reason why I chose along was because my sales rep Chris was a professional, but also because they worked with my budget. Iâ m pleased with my new shower.

Chris Reynard and Long Baths did excellent work, great job guys!

Long Baths did great work for us! Chris was helpful, knowledgeable, and we thank him for his help!

Love our new shower, and really enjoyed our consultation with Chris Reynard. We would recommend you ask for him if you need your shower done!

I have long used LONG to do all my projects around my home. Time and time again they deliver quality! Thank you Chris Reynard and Long Baths, I love my new Walk-In Tub

Long Baths did well installing our shower, our representative Chris Reynard was great too!

Chris Reynard did a great job, thanks for following up, we enjoy our new shower!

Easiest consultation I have ever been through, Chris Reynard rocked the house, thanks again Long Baths!

Chris Reynard was great the installation was better than described, thank you Long Baths!

Chris Reynard was excellent, we are very happy!

Long Roofing ruined our home. While replacing our roof in June 2021, the Long team cut through a structural truss, resulting in our upstairs primary bathroom floor sinking an inch and ruining the structural integrity of that portion of our home. At our own expense, we hired a licensed engineer who said, due to Long mistake, the entire truss and bathroom need to be replaced and estimated the cost to be well over $100k. From a safety standpoint, he recommended not filling or using our bathtub as any additional weight on the damaged truss could result in the bathtub falling through the floor into our garage. Long has been awful to work with as we try to remedy a huge mistake they are responsible for and has been giving us the runaround for the past eight months. We reported them to the county, who issued them a Notice of Violation and now plans to issue an additional penalty because Long refuses to fix their mistake. Please do not use them and, if you have, please watch out for any cracks in your drywall or other signs of structural damage. They obviously have no idea what they are doing and could have compromised the structural integrity of your home, too. I am glad we were home to witness, photo, and video the dangerous workmanship as it was happening (yes, we tried to stop it but Long assured us their engineer had approved the work. Now, we know they never had an engineer review anything and they do not even have one on staff). I feel bad for all of the customers who this might have happened to in the past and have no idea that Long is at fault.