Kruger Kruger Albenberg

WE PAID A DEPOSIT FOR THE ASSESSMENT. WE UNDERSTOOD THAT FURTHER CHARGES MAY OCCUR FOR ADDITIONAL WORK. KEN SHOWED UP ON TIME, AND SPENT APPROXIMATELY 2 HOURS EXAMINING OUR BUILDING. AT THE END OF THE ASSESSMENT, WE WERE OFFERED A HAND WRITTEN STATEMENT, OR A MORE PROFESSIONAL DOCUMENT IN ABOUT WEEK. WE OPTED FOR THE PROFESSIONAL DOCUMENT. BECAUSE THE INITIAL EVALUATION WAS POSITIVE, WE WERE NOT IN A RUSH TO RECEIVE THE DOCUMENT, AND NEEDLESS TO SAY WE DID NOT FOLLOW UP. SHAME ON US. 6 MOS. LATER I CALLED KEN AND SHEEPISHLY AND REQUESTED THE DOC. MANY WEEKS AND SEVERAL FOLLOW-UP PHONE CALLS LATER WE STILL DID NOT HAVE THE DOCUMENT. WE LET HIM KNOW THAT NOT HAVING THIS DOCUMENT WAS STALLING A REAL ESTATE TRANSACTION, AND THAT WE WOULD TAKE FURTHER STEPS IF NECESSARY TO GET THE DOCUMENT. ONE WEEK LATER (APPROXIMATELY 3-4 WEEKS AFTER THE 6 MOS FOLLOW UP CALL), WE GOT THE DOCUMENT. 1 MONTH AFTER THAT WE GOT A BILL FOR OVER $800. KEN KNOWS HIS ENGINEERING, BUT WE HAD TO HOUND HIM TO GET IT.

THEY ARE VERY EXPENSIVE AND ONE WOULD PROBABLY ONLY USE THEM IN THE FACE OF POSSIBLE MAJOR PROBLEMS. I FOUND THEM TO BE VERY INFORMATIVE AND GOOD WITH ANSWERING QUESTIONS AND MAKING RECOMMENDATIONS. THEY SENT US A FOLDER DESCRIBING WHAT THEY DO AND GIVING THEIR TERMS OF BUSINESS. BEFORE TAKING ON THE JOB SO WE WOULD KNOW WHAT THEY DO AND WHAT IT MIGHT COST.