BLACK MAGIC CHIMNEY SWEEPS

They were exceedingly rude and complained that I didn't have the manuals so they couldn't do the work. I suggested they go online the way most repair people access manuals these days and they said they couldn't figure out the make or model so they were incompetent as well as rude. I would never recommend them to anyone!

It went great. This is a very professional and responsive team. I called about 6 different places and Black Magic gave me the most prompt reply and best rate

Technician inspected chimney and discovered it was clean, no work was needed. Verified duct work going to chimney was in good shape, made a few other suggestions. Charged me a nominal fee for the inspection, much less than the amount I had agreed to pay for the work. Would definitely call this firm again for similar type work.

Great service. Answered all of my questions and didn't try to take advantage of my lack of knowledge with chimneys. Chimney looks good and didn't need a sweep or any work. Chimney cap was put on and I didn't need to be home. Came home from work and the cap was on. Highly recommend them.

Black Magic only came out to give an estimate. Perry missed first scheduled appointment due to illness, rescheduled for a week later and then missed the second appointment because he "forgot". This wasted hours of my time. Weeks later, I contacted the second owner and scheduled another appointment, as this is one of the few vendors who carries the fireplace I would like to install. The second owner also rescheduled once due to a calendar conflict but showed up on time for the appointment. However, upon arrival, he stated that he was "pressed for time", spent 2 minutes looking up into my fireplace and promptly left, saying that I needed to hire a mason to go any further with the project. I will seek another company who values its customers instead of treating them like a nuisance.

Repairman arrived on time, rapidly identified the problem (switch failure), replaced the failed part, answered my questions, and was overall very professional.

great. good people. good work. honest appraisal of what was needed. didn't try to upsell me.

Work was done professionally and on time.

We used BLACK MAGIC CHIMNEY SWEEPS just recently and they did a good job. They did a fine job. They showed up on time, cleaned everything up, it was good. I looked on Angie's list first 'cause there's a lot of possible chimney sweeps. In fact, these days, we've been getting a lot of phone calls from companies offering chimney sweeps services. We had to get somebody that had good reviews. They were able to come really quickly after I called them. I really have no idea, it's been so long since we had our chimney swept, you know, I don't know, I guess the price seems reasonable. I think it seemed reasonable compared to prices that were quoted in other older reviews. They were great, really fast, I got the appointment, I think, within just a few days or a week from the time that I called. And they showed up on time when they said they would.

I'm really not sure how this company stays in business. Each of the guys I spoke with was perfectly nice, and I really liked the idea of shopping locally, but it took two home visits and several phone calls just to get them to send me a price quote and take my money. That raised some red flags, but I was getting equally bad service from another stove shop in the area, and Black Magic was closer. We finally ended up getting the order placed and a date was set for delivery. Two technicians showed up as promised, but it was clear that they had never installed this particular model before. We soon realized that the flames were entirely blue, which signaled an installation problem, according to the manual. We also discovered that they had left two sizable gouges in our 1910 wood floor, which was very disappointing. After several calls, we got someone to come out to adjust the flame (they applied oil to the gouges to make them less visible, but they're still there). However, after making the adjustment, the technician didn't reassemble the unit properly, so it flared out at the sides and wobbled on top. Today, two different technicians came out, not knowing the other one was assigned to the job, but they did manage to properly reassemble the unit. We hope this will be our last interaction with Black Magic for some time. I'm genuinely sorry to give such a bad review, but this was such an absurd experience that I do feel that others should be warned.

They do a good job and we had them for a few years so we are used to them. We are very happy with service that we get. We have not compared price that much. The quality is good. Sometimes it?s hard to get in touch with them.

After initial visit to the store, I scheduled an appointment to come to my home for measurement and consultation for fireplace inserts. The day before the person was to I arrive I tried calling to confirm the appointment with the sales department but was told to call the cell phone of the person who was coming over. However, I couldn't reach him nor could I leave a message because his voicemail was inexplicably not set up. He did finally return my call the day of the appointment with an annoyed response that he was at a physical therapy session. He did show up on time, took the measurements and helped me select models. As we were looking through the catalog he told me that he forgot to measure something, but was too fatigued to got back upstairs, so I had to go measure it for him. I then didn't hear from him for three weeks. After two days of trying to reach him, I finally go a hold of him only to be told that he no idea who I was and that he uses address information look up his hand written notes. He told me that he would call me the next day, after a week of waiting, I called back and was told to call back that afternoon. Tried again, but he was on his way home and told me to call back the next day. Did this and was told he would have Roy email me the price quote. After a week of waiting I called again, but since I couldn't leave a voicemail message, I decided to text him. This got an angry response from him that he was unable or could not read texts on his phone and that I was to speak to him directly. When I asked about the email quote, he said would find out why it didn't get sent. When I received it, I emailed Roy back with a question, but never received a response. After six weeks of trying to deal with Black Magic, I feel they clearly have a systemic customer service problem. They also seem to have low tech record keeping, poor communication skills (no follow up w/customers or amongst themselves) and low morale. My advice would be to go elsewhere.

So first I emailed black magic chimney from their website. - First I emailed sales, and then exchanged six emails with Perry who assured me Mike would come by to look at the chimney. My last email was: "Hi, was Mike able to see the chimney?" I never hear from Perry again, or from Mike. - Next I hear from Roy by email. All he says is it will cost $423.99. Nothing else. I reply: uh, how much is labor? do I get any choice of caps? Hello? Roy replies with two grainy images of caps and two prices above $400, and says labor is $75. - Roy has apparently never heard of Google image search. I drag the images onto Google.com, and I'm looking at dozens of places selling the same caps for as low as $140. - I reply to Roy saying diplomatically: perhaps you made a mistake about those prices, and I say for the $75 labor I would be interested in a cap price of around $200. - Roy replies "not interested". - I dutifully report this wonderful experience to Angie's List. Shopper beware.

The existing fireplace was not an easy fit for any insert (small fireplace opening), but they found one that would work (the Valor 530 engine in the Portrait "President" package), and installed it cleanly into the existing firebox. At every stage they looked for the right solution rather than settle for a shortcut or patch; for example, despite an old chimney with internal obstructions, they took the time to properly feed the two vent ducts three stories up to a new cap at the top, and they also took the time to rearrange the fireplace interior so that the insert would fit perfectly centered with respect to the mantle, rather than settling for letting it be an inch off (which is what it would have been if no extra work had been done). A very professional crew?they always covered floors, carpets, and furniture, respected our presence in the house while they were working, and explained everything beforehand. A complete success!

The guys were prompt, and polite. They went to work, and it took some time. One chimney had buckets of leaves in it - a real hazard. They showed me before they cleaned it, and then recommended a chimney cap for that chimney, which they ordered. They also recommended a new gasket for the wood stove.

We purchased a new gas fireplace from Black magic along with the installation, including plumbing. The fireplace was delivered and installed on schedule, but the wrong cap for the chimney was provided and this was important as the one specified was the one approved by the city. This was replaced. We had to call 3 times to get the permit from the installer, and it was only after I told them that Inspectional Services had the information on the installation that one was mailed to us. We then had continuing trouble igniting the fire. The pilot light went out when the fire was turned down and would not reignite from the remote so the fire needed be disassembled to light the fire. Having called the service department several times they could not resolve the problem over the phone. The service man came out and after fiddling under the fire was able to get the fire to work. I now have a bill for $75 for this call stating it is telling me how to use the remote. I find this inappropriate as there was no training on this and there was no instruction. Given the experience, I could not recommend them to other buyers.

I only had email contact with this company while attempting to set up an appointment. They were rude and unaccommodating when I requested an evening or weekend appointment for chimney cleaning/inspection.

I called Black Magic Chimney Sweeps because I needed my gas fireplace serviced. I had moved into a new home and wasn't sure if my fireplace was working properly and also it did not come with a remote. I wasn't sure where to go, but I found Black Magic and called them and they referred me to Derek. He came and gave my fireplace a cleaning and also installed a remote control with a built-in thermostat. Derek responded promptly to my voicemail, came on time to the appointment and was very professional and friendly. I was very happy with the work he did and I love having a functioning fireplace which I can control with the thermostat remote. Previously the room that the fireplace was in was very cold, but now the fireplace really makes the room warmer, and having that room warmer seems to help the whole house seem warmer!

I don't know who installed my fireplace because it came with my home when I bought it. It had never worked right. The pilot light would sometimes go out and was very hard to re-light. I had previously called 2 other companies (Lennox authorized repair shops) and they were very disappointing. Black Magic Chimney came to my rescue. I came into the showroom on a Thursday because I thought I would need to replace or at least re-install the fireplace. Perry came to my home the following Tuesday to plan and estimate the job. When he saw my fireplace, he remarked (correctly) it had hardly been used and said it didn't need to be replaced. He assured me his company could repair it. Later the same day I got a call from their repairman, Derek. He set up an appointment for first thing the next morning. He showed up on time and was courteous and professional. He had my fireplace working in exactly one hour. I was very pleased with the professionalism of Black Magic Chimney & Fireplace, especially compared with the bad experiences I've had with other companies.

Overall it went very well. I truly think that going into the showroom is a must. I decided that I did not want all the fancy extras, and we are so thrilled with the beauty and simplicity of our fireplace.

I recommend contacting this company by phone or better yet in person as they are a little difficult to get a hold of via email. Follow up with them too, you won't regret it. Perry came out, took some measurements and listened to the work I wanted performed and added his own professional recommendations so we were compliant with building code. The install was smooth and we have been enjoying the warmth of our pellet stove ever since.

Bad experience. Talked to a friendly salesman who gave us brochures and suggested we call to set up a home visit.salesman. After that, they failed to answer two voicemails I left asking for them to schedule a home visit, and failed to reply to my email. They completely dropped the ball. We were especially disappointed because we wanted to take advantage of last year's tax benefits. If they were too busy to take on our work it would have been nice if they had at least called back to say as much.

The salesman came to my house, told me that my choice of fireplace location was poor & told me to put it somewhere else. The day of installation, the installer's friend who happened to build mantels was in the neighborhood with photos of his work. He suggested he be hired to build a mantel. Additionally, the chimney needed to be lined, but they forgot to bring the equipment. Another appointment was made, but on the day of the appointment they encountered a problem with staffing and asked to reschedule.

Very smoothly. Good service, friendly sales rep. They explained the entire process to me, which was important because I have an older home whose chimney was not well maintained and there was some difficulties with the installation because of these factors

Horrible service. Extremely unprofessional. They missed two appointments in a row. The first time they called 30 minutes ahead to say they were not coming. The second time they didn't even bother to call. Don't waste your time contacting this company.