O'Brien PlumbingWorks

Plumbing, Kitchen and Bath Remodeling, Drain Cleaning,

About us

PlumbingWorks has been in business for 25 years. Peter O'Brien has been a master plumber for 28 years and a licensed plumber for 35 years we are fully insured and We specialize in all aspects of plumbing and heating in both residential and commercial settings, We are an Angies list super service award winner which is given to the top 1% of contractors each year. We strive to make all our customers feel like they matter and will resolve their plumbing issues promptly . We accept cash, personal checks. Call or click to request your quote today!

Business highlights

30 years of trusted experience
Family Owned & Operated

Services we offer

Installation & repair of plumbing and heating

Services we don't offer

bath remodel, ac, repair, main drain cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
MasterCard
Visa

Photos of past projects

Reviews

4.9331 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
4%
3
2%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 176-200 of 331 reviews

Ann M S.
05/2015
5.0
plumbing
  + -1 more
I've used O'Brien's before - there work is impeccable and the prices very reasonable.
Description of Work: He replaced a broken outdoor faucet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Carolyn S.
05/2015
5.0
plumbing
  + -1 more
We'll be calling him back to do the work that he identified.
Description of Work: Fixed two drippy faucets and let us know what we need to do with the third.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

daniel Y.
05/2015
5.0
drain cleaning, plumbing
  + 0 more
He came back a week later and took out the toilet and found where it was clogged, but because the toilet was so old, one of the bolts on the tank had rusted out and the tank fell off the toilet and broke. It was too old anyways, so I didn't mind. I went and bought a new toilet and Pete replaced it for the price of another service call. The first service call was $95 and he charged me another $95 for the second service call. Total $95x2=$195.
Description of Work: Pete came and snaked out the toilet on the first call, but after he left, it clogged up again. I suggest that he might have to remove the toilet to see where the clog was, and he agreed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

neil S.
05/2015
5.0
home remodeling, plumbing, water softeners
  + 1 more
Pete showed up right on time. He was friendly, knowledgeable, and very professional. He completed all three tasks in two hours which was amazing. His price was extremely good for the amount of work he did. I would highly recommend Pete for all your plumbing needs. A+++++++
Description of Work: Replaced Bathroom Faucet. Removed Basement Water Filter. Ran New Copper Pipe with Outdoor Faucet from Basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from O'Brien PlumbingWorks
[Removed Member Name] thank you for the great reveiw

Ronald G.
05/2015
5.0
plumbing
  + -1 more
Showed up on time and completed the job flawlessly
Description of Work: replaced drain and stopper in bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from O'Brien PlumbingWorks
thanks for the glowing review [member name removed], it was very nice talking with you,hope your daughter decieded to go into surgical tech school ,its worth the effort pete

Allen V.
05/2015
1.0
plumbing
  + -1 more
Never heard from them so I hired another Angie's list plumber.
Description of Work: Never returned my call.

Rating CategoryRating out of 5
responsiveness
1.0


Response from O'Brien PlumbingWorks
[Member Name Removed] Im sorry that i missed you but i have no record of your call on my computer or e-mail ,i always call everyone back even if i cant get to them fast ,I will look into this further to see what happened pete

Michaela D.
05/2015
5.0
plumbing
  + -1 more
Pete was on time and very friendly and knowledgeable. I appreciate his honesty in finding me a work-around to having to drill though my foundation wall to run a hose out to the backyard...will use him in the future for other projects, regardless of whether I have a coupon!
Description of Work: Fixed my garbage disposal and gave me a quote for running a hose outside (through my basement foundation).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from O'Brien PlumbingWorks
thank you for the nice words on my service call to your home pete

Peter A.
05/2015
5.0
plumbing
  + -1 more
We were very happy with the level of service. Pete coordinated with me ahead of time regarding our issues so he was fully prepared to service the toilet once he arrived. He took the time to answer my questions related our steam heat system as well as proposing solutions to fix the weak flush in our basement bathroom toilet (recommendation was to to replace the existing low quality toilet). He was professional, personable and the $95 we spent on the Angies List deal ended up being a great value.
Description of Work: Replaced valve on toilet and provided advice and possible solutions related on other plumbing issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from O'Brien PlumbingWorks
thank you for the kind review its means alot to know that im keeping my custormers happy and we will have a great relationship for years to come pete

Rose R.
04/2015
5.0
plumbing
  + -1 more
we purchased a deal for 3 hrs of plumbing work knowing that our project would likely go a little over the time budget. Peter was timely, professional, helpful/friendly, and did quality work. he did the same work that 2 other plumbers had priced out higher. we will definitely use him again!
Description of Work: install 3 new silcocks install new garbage disposal and repair drain line install new tee and feed for silcock

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Response from O'Brien PlumbingWorks
thank you for your great words on my service it means alot to me to know that im doing the best for my custermers that i can ,and please let me know if I can help you in the future pete

Shelby W.
04/2015
5.0
plumbing
  + -1 more
A+ Highly Recommend. Pete was extremely easy to work with, he was prompt (10 mins early even), thorough and conscientious. I was replacing an insinkerator garbage disposal with a new model, but it was not the exact same model so rather than just install blindly Pete checked with me to make sure I understood it was different and to make sure my current set up would work for this model i.e. did one of my wall switches control the electric. The outdoor spigot and valves were cleanly done and function perfectly. Thanks!
Description of Work: Replaced a garbage disposal Replaced outdoor spigot Installed shut off valve in water pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$203

Response from O'Brien PlumbingWorks
It was so nice to meet your mom and dad on tuesday and also in speaking with you,its great to talk to homeowers that know about thier home systems and makes my job so much easier,please let me know if i can help you in the future

Jacqueline A.
04/2015
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Pete is absolutely wonderful! Not only is he great at his job but also has a great personality! We first met to get a quote - where I was able to point out all of my home's plumbing issues one by one. He let me know all of my options and also answered many of my questions (and I do ask many). He even took his time to explain the way my heating system works, how to close the water main to my house, etc. etc. I scheduled him right away for his next opening- and he completed all the work within 3 hours. I would absolutely hire him again!!
Description of Work: Installed a boiler automatic water feeder, garbage disposal,added a laundry switch and toilet valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Response from O'Brien PlumbingWorks
thank you so much for the great review and please let me know if i can help you in th future

JOHN T.
04/2015
5.0
drain cleaning, plumbing
  + 0 more
Very well. Mr. O'Brien was a very professional individual and did not charge us because he did not solve our problem.
Description of Work: Temporally unclogged the kitchen sink and recommended a company to clear out the drain lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Arnel M.
04/2015
5.0
plumbing
  + -1 more
Pete did a wonderful job. I will definitely call on him again on future plumbing work I need done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from O'Brien PlumbingWorks
thank you for the great review pete

Randy F.
04/2015
5.0
drain cleaning, plumbing
  + 0 more
Everything went excellent. He was very good, very efficient, and very professional. The interaction with him was very good, he was a gentleman, and he used some parts and did not charge me for it. He was right on time, and he left the area perfect.
Description of Work: He cleaned a drain for me as well as fixed for me a flush part of a toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Michael G.
04/2015
5.0
drain cleaning, plumbing
  + 0 more
this went better than planned and Peter was more than courteous and offered more help than expected
Description of Work: repaired the garbage disposal which was hanging from the sink and replaced a pipe and rerouted the dishwasher drain hose

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from O'Brien PlumbingWorks
thanks [member name removed] im glad you are happy with the service

04/2015
5.0
plumbing
  + -1 more
Pete called after my purchase, set our meeting time, did homework on the product and called prior to the appointment. It could not have been a more positive, professional experience. Pete clearly deserves the ratings he gets as he does everything right. I would hire him again anytime.
Description of Work: Pete installed a Toto washlet to my existing Toto toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Cynthia B.
04/2015
2.0
plumbing
  + -1 more
He was supposed to call me, but emailed me instead and I emailed him back. I feel as though I was treated rudely, and that he was trying to take advantage of us.
Description of Work: He was supposed to fix a toilet, and he put in a part he knew might not fix it and didn't fully test it to see if it worked (even though he was there only half the contracted time). When we informed him it didn't work, he told us he would charge us for another service call.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$95

Response from O'Brien PlumbingWorks
I was called to this property owner's home as her tenant reported problems with the feed valve (it was spraying/leaking on the floor). The customer purchased a "deal" (1 hour of service) for the repair of this item. I replaced the feed valve,completing the job as requested and paid for within that "deal" purchased by the property owner. While there to repair the feed valve, I did notice that the overflow assembly within the toilet tank appeared aged and not with a well seating flapper. I showed this problem to the tenant and offered to place a new flapper I had in my truck at no additional charge, the tenant agreed. This seemed to have have made a good seal. I informed him that within the next few days, and numerous flushes, that if the toilet was repeatedly filling we may need to install an entirely new overflow assembly specific to that toilet model, which I would need to order from a supply house. This toilet is more than twenty years old and obviously would need more than a single part replaced over time. Several days later I was contacted by the tenant who reported that the toilet tank was continuing to frequently fill. I suggested that the new overflow assembly be replaced as we had discussed while I was there. I then emailed the property owner to alert her that her tenant had requested the repair and we had made an appointment. I asked her to phone me so we could discuss the job. She did not phone, rather emailed me, I emailed her a full description of what work needed to be done. This work was not related at all to the initial feed valve replacement, the two have differnt functions within the toilet, again asking her to phone me. Unfortunately the customer, without ever speaking personally to me, or having met me, feels I am being unfair. The customer purchased a $95 deal for 1 hour of service. This customer now wanted me to return to her property, replace the overflow assembly and not get paid. I wish she had been willing to phone me as I requested several times via email. She is entitled to write a review, however I disagree with her statements.

Jim O.
04/2015
5.0
plumbing
  + -1 more
Peter promptly returned my call and scheduled a day/time to come to my house. He arrived as planned and replaced the faucet in my shower/bath. Peter was very neat and cordial, a real professional. I was so impressed with him that he's already come back for another repair! I give O'Brien Plumbing Works my highest mark!
Description of Work: Peter replaced the faucet in my shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

KIRK B.
04/2015
5.0
plumbing
  + -1 more
Great experience. I've finally found a plumber!
Description of Work: installed and set up dishwasher

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Karen S.
04/2015
5.0
plumbing
  + -1 more
Peter O'Brien was quick to return my initial call. He spent time on the phone with me making sure I measured the tight fitting space correctly for the new toilet. He gave me very specific and clear instructions on what to purchase and how to get a good color match for the toilet. He also gave me a basic understanding of the different types of toilets to purchase and what might be best for my budget and the space. He gave me a scheduled time to install the toilet and then called me on the day of service to let me know he could come earlier than scheduled. He was punctual, professional and extremely neat in getting the job done. We are happy to have found him and I will definitely hire him again.
Description of Work: Installed toilet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from O'Brien PlumbingWorks
thank you [member name removed] these reviews mean a lot to me ,keeping my custermers happy and stress free when a plumbing issue arrises, also with so many plumbers to choose from i think you need to stand out thanks again and let me know if i can help you in the future

Robert R.
04/2015
5.0
plumbing
  + -1 more
Excellent. The most professional plumber I have ever worked with. Pete was very good at communicating and showed up exactly on time.
Description of Work: Installed new garbage disposal which included recutting some pipes as the new disposal was larger than the old one

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from O'Brien PlumbingWorks
thank you robert for the great review ,it was nice to meet you and please let me know if i can help you in the future pete

Phil G.
04/2015
5.0
plumbing
  + -1 more
Peter was great! Answered all my questions and was very professional.
Description of Work: Installed new 40 gallon stainless steel hot water storage tank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

Response from O'Brien PlumbingWorks
THANK YOU HOPE ALL YOUR SHOWERS ARE HOT NOW PETE

David S.
03/2015
5.0
plumbing, water heater repair
  + 0 more
They were pleasant on the phone. They’re about an hour and a half away, so I'm exchanging for another company. I would have used them if they were closer.
Description of Work: I bought a Big Deal for $100 for a Comprehensive Plumbing Inspection and Water-Heater Flush.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$100

MARCIA F.
03/2015
5.0
drain cleaning, plumbing
  + 0 more
Peter O'Brien texted me soon after my request went through the Angie's List website and was prompt in making an appointment. He was professional but friendly and inspired trust by answering questions clearly and patiently. It was clear that he knew what he was doing. I'd recommend him to anyone needing drain service.
Description of Work: Cleaned the drain for the washing machine. In the process, he diagnosed a larger problem with the main drain and immediately provided the name of a trusted company to follow up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from O'Brien PlumbingWorks
THANK YOU FOR THE GREAT REVIEW PETE

Karen A.
03/2015
5.0
plumbing
  + -1 more
Great guy.I bought the deal and called to have them come out. The big deal ended up not covering what I needed done.
Description of Work: $95 Plumbing Service Call Plus 1 Hour of Labor

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Contact information

317 Cambridge St, Burlington, MA 01803

http://www.plumbingworks.org

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Kitchen and Bath Remodeling,
Drain Cleaning,
Water Heaters,
General Remodeling,
Heating and Air Conditioning,
Water Filtration and Softening,
Wells and Pumps,
Natural Gas Lines,
Fireplaces,
Gas Logs

FAQ

O'Brien PlumbingWorks is currently rated 4.9 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

O'Brien PlumbingWorks accepts the following forms of payment: American Express,Check,MasterCard,Visa
Yes, O'Brien PlumbingWorks offers free project estimates.
Yes, O'Brien PlumbingWorks offers eco-friendly accreditations.
Yes, O'Brien PlumbingWorks offers a 10% senior discount.
No, O'Brien PlumbingWorks does not offer emergency services.
Yes, O'Brien PlumbingWorks offers warranties.
O'Brien PlumbingWorks offers the following services: Installation & repair of plumbing and heating
bath remodel, ac, repair, main drain cleaning

Contact information

317 Cambridge St, Burlington, MA 01803

http://www.plumbingworks.org

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed