MIDDLESEX OVERHEAD DOORS

DO NOT DO BUSINESS WITH THIS COMPANY. I am writing this review as the company has basically left me with a garage door operator that does not work. The original garage door operator was installed on 09.17.2021 but the following day 09.18.2021, the door was opening halfway. The myQ app indicated it was an alignment sensors error. I emailed the company about this as well as sent pictures. The technician came back on 09.21.2021 and installed a new one and said that there was nothing wrong with the sensors. He said it was easier to install a new one versus trying to diagnose the issue. Now 4 months later, the garage door is not working again, the door is opening halfway and when I try to close it, the lights would blink, and the operator would beep. The technician has come back twice to reset the limits and force as well as oiled the door. The issue is still not resolved so I called the company to have the technician come back to diagnose and fix the issue. The appointment was scheduled for 02.04.2022, however, I received a voicemail from the company that they will not be sending out another technician and there is nothing else they can do on their end and to call an electrician. I did give them another call on 02.07.2022 to try to get this resolved but the person said, "they will call me back to reschedule." I have not received a call back and probably will not. This is how they treat their customer, ignore them and "hope it will just go way" and leave them with a useless garage door operator.

We had our garage door replaced on 8/17/2020. Neil Cronin is the best ambassador that a company can ask for. Not only is he knowledgeable about garage doors, the mechanism, the technology, but he is also well spoken, has a pleasant demeanor, courteous and professional. Above all, Middlsex Doors has a laser focus on the customer and their satisfaction. Neil took my calls, even when he was driving he pulled over to take my calls, took the time to talk to me and explain things to me, listen to my concerns, and addressed the concerns to my satisfaction. Even in the day if install, I called Neil and he agreed to make an adjustment to the work detail. This is what sets them apart as a company from all their competitors. Shirley at the office is excellent as well. Everybody knows how to put a door together, there’s a ton of you guys out there and I have multiple very good choices. However, the one thing that sets everybody apart is great customer service, not lipservice but actual customer service and satisfaction. This is where Middlesex Overhead Doors was excellent and earned my business and endorsement.

When it was determined it would be better to replace the motor rather than repair another appointment was scheduled. Scott returned a week later and quickly did the installation. The door is working again and quieter than before. I was more than satisfied with Scott's work and professionalism.

The company and technician were great! They responded immediately after I sent in a request to fix the broken railings, sensors, etc. on my garage door. The technician was very friendly and fixed everything very quickly so that I was able to use my garage soon after having several issues with the garage door!

Excellent - timely and well structured quote and then excellent install - no problems and the doors look and work great

Outstanding. Installers were highly professional. The job was completed ontime and excellent in every way.

The installation went fine. The product is good. The company needs to communicate better between their departments and the customer.

First technician was close to 2 hours late from the time range given. Second technician was prompt. Services performed very well. Service call price is high ($146.00).

Came and fixed door while at work. Very professional.

Very well. They even replace part of the new doors since they found a tiny dent Gra was pretty hard to see.

Excellent from start to finish. Salesman Neil was knowledgeable and personable - explained all my options and offered suggestions for what I was looking. He listened. Shirley coordinated the sales visit/install date and was great to work with. She took the time during my initial visit to explain what products they had for me to consider and was very informative. Installer Danny was personable and took the time to explain regular maintenance. Install went very well.

Prompt and honest service. The guy that came out was candid about the issue, and I felt comfortable with what he recommended. This is the second time I've used these guys, and will be the only vendor I will use for my garage door issues going forward. Very affordable.

The guys from middlesex door were on time, courteous and the opener works great. They installed on a Saturday which was very convenient.

I was very impressed with this company's professionalism. In particular, the technician Joe did an excellent and efficient job in installing the new brackets. My situation was a bit unique in that I needed the brackets to be secured to the ceiling joists in a location which would not interfere with new wood strapping I was mounting to the ceiling joists (I'm redoing the ceiling). Joe was extremely accommodating of these constraints and very pleasantly and patiently ensured that the installation met my needs. In short, I highly recommend this company's service.

Provider was on time with made an effort to fit me in with very short notice. He had all required parts. He was knowledgeable and creative in the fix for the broken panel. The total price was fair.

The company was very responsive to my initial call. They gathered information about the garage and the existing opener and walked me through the available options for the new opener without being pushy. They scheduled me for the following week. The job then had to be rescheduled due to a major snowstorm but they were able to reschedule me for the very next day. The installer was very professional, it was a tricky installation due to the dimensions of the garage but the job was done very well. He showed us how to operate it and he cleaned up everything. I would highly recommend them and I would gladly use them again in the future.

Upon a failure in torsion spring, we contacted a couple of contractors. Middlesex Overhead Door came and gave us a quote promptly. I visited their office following the service guy's suggestion and signed the contract during my visit. Shirley at Middlesex Overhead Door then sent a service man next day to temporarily fix the spring until our new garage doors would arrive. Two weeks after the order was placed, one of our garage door drives stopped working. We contacted their office and Shirley made another effort to dispatch a service man to install the doors the next day (one week ahead of the plan). Their extra efforts saved our days to deal with big snow storms. One minor issue is that the new Liftmaster model does not work with one of our cars. We researched and then found out that it is not compatible. Although this is not their fault, I would like to get advanced information so we could be better prepared. Overall, we thank Middlesex Overhead Door for the extra care to their customers (fixing the torsion spring and installed the doors a week ahead of schedule due to the motor failure). I would keep their services in future and recommend Middlesex Overhead door to other customers.

Excellent. I was able to make an appointment on Friday afternoon for the following Monday. The technician called when they said he would, and then he showed up right when he said he would. The doors are working great, no problems at all!

I thought they were excellent. I thought they were reasonable. They gave us an estimate and they stood by it. I like the service. They called and sent a written estimate, emailed us, showed up on time and made the installation. I thought they were professional. The doors work great.

They were excellent. The cost included all the parts and labor.

The fellow came on time for the appointment, wasn't late. They did the work very promptly. It was a fine job.

Sales person, Jay Blake, was prompt for appoitment. He provided excellent advice to deal with uneven floor. He also provided quotes and information on different options in a timely fashion. He was patient, thourough and very professional. His company installs best rated doors.

They simply gave me advise, on the phone, how to solve my problem. No charge. Problem solved.

They replaced a bottom panel on my garage door, and fixed for no additional charge a host of small problems I had not asked them to do. I live in a condo complex, and other owners had a similarly satisfactory experience. I would recommend them very highly.

They came out and looked at garage door which I bought 9 years ago from them still under pro rated warrenty. They did all the leg work contacted Garage door maker. Installed the new door on time. They were a pleasure to deal with.