Everything went very poorly. I was given a quote, which sounded like a good deal. When they actually did the job, they changed what they were charging me. In the process of putting in the retaining wall, which actually came out fine, they killed a tree of ours. There was no apology for this. There was cement left all over our lawn, which destroyed it. On the path, they were supposed to put a covering down, and put stones down so that weeds wouldn't grow in between them. They didn't put the stones back correctly. They also put edging in that was done so poorly that it is embarrassing and they've destroyed the quality of the path. They were supposed to replace tile and they left gunk and cement all over the place. That part of the job was worthless. It has taken me years to put this complaint forth because I was so devastated by the destruction of my property. I was shocked by the result of the work since there were postive reviews on this company when I looked.
Description of Work: They performed masonry work for me. They did a retaining wall, repairs to a pathway, and stonework throughout a garden.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
ELINOR M.
02/2009
3.0
basement waterproofing
+ -1 more
I am still getting water in from all of the walls. They did not seal where the side wall meets the floor. There is no water down there now because the ground is frozen, but there will be when it all melts. They didn't have a supervisor and their English was so poor I could not communicate with them.
Description of Work: He waterproofed my basement. He installed a sump pump as well.
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Service Categories
Basement Waterproofing,
Masonry
FAQ
LOUIE BONANNO is currently rated 2 overall out of 5.
No, LOUIE BONANNO does not offer free project estimates.
No, LOUIE BONANNO does not offer eco-friendly accreditations.
No, LOUIE BONANNO does not offer a senior discount.
No, LOUIE BONANNO does not offer emergency services.