B & D House of Carpets and flooring

Bought a family room carpet from B&D, after B&D got many 2'x3' (approx) samples for us from their showroom and from manufacturer, Gulistan. B&D installed it on Oct. 28 2010. The carpet was defective. B&D agreed and worked with Gulistan to get us a replacement. B&D installed new carpet on 5/12/2011 --- delay was due to our calendar. New carpet is perfect, from the product to the installation. All this was done at the originally quoted price. No change in price even though we changed carpets. Bob Jr., Bill and Dot were A plus in advice, service and patience, as were the installers ... both times. BTW, I also contacted Gulistan directly and their customer service reps were excellent.

My wife and I visited a few Carpet Shops which were relatively near to us and were among the first five on the list from Angie'slist.com. ? They were all helpful and pleasant. ?We needed a fairly quick installation, because we had tenants who were ready to move into the apartment. ?B&D had a higher quality cut-pile already?in stock, and the price was about half-off the original retail price, and there was enough of the roll left to do the job. ?Since this was going into our rental unit, the price/value was enticing. ?? The installers came on time, and did a great job. When we did a final walk through, the installer pointed out a slight difference in look?the carpet had next to the wall (about four feet). ?He told me the difference (darker in color) was because this was the part of the carpet that was on the roll and that it would vacuum out over time.?I have vacuumed it a few times, and although it looks better, it is still noticeable.?I'm sure it will vacuum out over time. ?

I got them from Angies List and they were excellent. The service was very good in-house when I went to choose the flooring. They were here in a couple of days to measure and then they came a week later and installed. They were right on time and exactly according to schedule. They provided me with the Angies discount as well. One worker was excellent and there were no complications. I thought that their price was very fair and the quality was excellent. Everything is fine and I would recommend them.

The B&D staff was very helpful in educating me on the different carpet and pad options suitable for basement use. The installation team arrived right on time, were very friendly and professional, and happily answered all of my questions during installation. I am very pleased with the finished product, both the quality of the installation, and the specific carpet that B&D help me choose.

They came later than expected but they got the work done pretty quickly. They were resonably priced and responsive in coming out on short notice.

The work was flawless. I have never been happier with a home contractor. From their customer service to the workers they sent out for the job were all absolutely great.

They were great. They estimator that came to the house was very knowledgeable and really set us at ease about a couple of technical questions we had about carpeting a basement. We were particularly impressed with the salespeople at the store who were helpful, not pushy, and happy to pull out sale items for us so we could keep our cost down.

My 30 year old kitchen has good cabinets and corian counter so I only needed to update the 15 year old sheet vinyl floor. Having dogs my plan was for ceramic tile. Then the issue of added height of the floor re: adjacent rooms and dishwasher arose. A friend mentioned that vinyl had changed in 15 years so I went to B & D and found that it had indeed. I chose Armstrong's 16" tiles, installed on the diagonal with grout to match. The tile was installed over 2 days by a very professional team. They coordinated with my plumber to have the toilet and refrigerator disconnected and then re-connected. They cleaned up after the first day so we could go in and out of the kitchen and then did a thorough clean-up after they were done. Absolutely wonderful!

I called many companies and they were all giving me prices for estimates and service calls and it was getting expensive. I spoke with Bob Jr. at B & D house of Carpets and in 10 minutes he coached me over the telephone on what I could do. It was a wood laminate floor and he could totally envision what to do and let me know what materials were needed. He gave step by step instructions and recommendations on what materials to use. His approach was not money based but customer service based. His suggestion worked and I will use them in the future if I ever need their service.

We really liked B&D, with one caveat that I will describe below. My wife and I purchased a 17 year old home that had really ugly carpet, and based on the glowing reviews on Angie's List, we decided to hire B&D to re carpet the entire house. The people in the showroom (the owners) in Burlington are fantastic. They spent a lot of time with us talking about different types of carpet and waiting while we decided on colors for the various areas of our house. They came out and took measurements and gave us a price, which included install and the standard carpet pad, which we thought was a fair price. All in all, a great experience. However, we did have a negative experience with the installer. Unfortunately, the installer, when he was removing the carpet from our house, made a few promises to my wife that he didn't keep. It's very frustrating, because we had such a great experience in the store, and we figured that the installer would keep his word. Since the items weren't a big deal, we decided not to fight B&D over a few dollars, but it did leave a bad taste in our mouth. To his credit though, the installer did do good work, and the carpet looks very nice in our house. We would use B&D again, but in the future we would get any verbal "promises" in writing, or just disregard them.

This was a drawn out experience because the carpet installed had a manufacturers defect, and we had to go through the manufacturers requirements before they would agree to replace it. However, B&D made it clear from the outset that they would do whatever was necessary to make us happy. As it is, although we had to go through the installation twice, B&D minimised the pain, by moving all the large furniture for us and getting the job done at the time and date agreed upon. In going through the process, they were also good enough to redo a seam elsewhere in the house at no charge, where I had taken up the carpet to fix a squeak. So, we are now very happy with the carpet and we believe we paid a fair price, having got other quotes. We would recommend B&D to any one and will use them again when the need arises.

8 months after B & D installed the carpet in my family room I noticed the bulge. With vacations, visitors, holidays, I delayed calling B & D for 6 months! They were so responsive---I called on Monday and the repair guys were there on Tuesday. Now I know why I buy locally, not online or through an 800 number.

It is refreshing to encounter friendliness and trust in this day and age, but this is what I received from Bob at B & D House of Carpets. A different company that had done my kitchen floor installation vanished from the face of the earth. before I could get them to fix an installation gone bad I turned to B & D House of Carpets, one of the few dealers of Congoleum DuroCeramic Tile. I explained my situation to him and my need for 1 box of tiles. He placed this special order without charging me up front. offered to supply me with the adhesive I would need so I didn't have to buy a full container, called me when the order was in and then treated me like a customer who had spent a lot of money.

Wonderful. I cannot say enough about the wonderful service from salespeople (owners), to installation. They took their time with me and would have let me come back and forth taking samples at infinitum. I felt very well served. The installers were friendly, did a great job, and I had no problem leaving them alone in my home. A great experience all round!

The owner of the company was marvelously responsive, arranged the details of the job with courtesy and timeliness. His rep showed up slightly early for our appointment and helped me make a quick selection for carpeting, only giving his advice when asked. The owner gave us a discount on the carpeting for being Angie's List members, and I believe also gave us a discount on the carpet padding, which was the thickest available. Installation day came and the installers were very speedy, done in about an hour, possibly two. Would definitely hire again in fact, I already plan to do so.

We visited his shop, and he personally helped us understand all options, showed us around the showroom, then let us shop on our own no pressure at all. When we agreed to purchase his services, he provided us with a quote within a few hours, and was able to schedule installation to meet our aggressive schedule. His workers were very prompt, friendly and did an excellent job installing the product. He was happy to learn we found him on Angie's list - and was more than happy to apply the Angie's coupon to the project.

They were prompt, nice, and excellent with the service.

Worked with a different sales person each time, somewhat uneven knowledge of product. Cooperative about setting up time. Worked cleanly and quietly and courteously. Minimal scraping of wall and baseboard paint. Best product at the price.

We found everyone connected with this firm to be knowledgeable, cordial, professional and most helpful. In the course of several visits to the showroom, we met and were helped by three members of Buonpane family (owners). They applied no sales pressure, and provided good advice regarding such questions as underpad choices and carpet durability. The person who came to our home to measure the space, was prompt, efficient, knowledgeable, and friendly, as were the two carpet installers. They arrived on the dot, promptly took up and removed our old carpet and expertly installed the new one. This involved successfully moving and putting back a lot of very heavy and/or delicate furniture. We found both the senior installer and his young assistant to be cordial, expert, and easy to deal with throughout. Our overall experience was excellent and we would not hesitate to use this firm again.

We had a week-long window to get a bedroom measured and carpeting installed. I was concerned that they would not have enough time to get new stock, but they had lovely plush carpeting in stock and enough of it that nothing needed to be ordered. I believe I dealt directly with the owner of the company, who was polite, cheerful, up-front about all concerns and I think he gave me a small price break for mentioning Angie's List. He charged an initial deposit of half the job's fee, once it was measured and we knew how much it would be. His staff were professional and helpful and even arrived an hour earlier than I was expecting them! They worked quickly, and were careful to not leave any debris behind. I would hire them again in a heartbeat and may do so very soon. :)

Excellent, work was done on time and as promised. Everyone was pleasant and professional. Tile work around fireplace was tricky because nothing in our house is plumb or square, but the installer discussed options with us, we followed his recommendation and it looks great.

This is my second time working with B&D House of Carpets. They have really excellent and accommodating service, and a good selection of carpets, especially nicer ones. The salesman was helpful and friendly, and the workers were prompt and professional. My only complaint, fairly minor, is that there was a place in the floor where a cable came out, and I would like to have had it run to the edge of the room and come out from under the carpet there, but they cut a small hole for it to come through right where it was, instead of asking me about what I'd like done. So a "B" for that. But otherwise, a positive experience. I would not say they are the cheapest, but the good service was worth it.

It went very very well. They were on top of things the entire time, from selecting the right carpet (I was able to save money by using remnants that were large enough to fit these 2 spaces) right through to installing it. The installers came right out on time and did the work fast and well. Great job by this company!

The 3 installers were very friendly and industrious. One photo frame was broken, but I had not thought to remove them before the installation.

Family owned, professional and friendly service. At a fair price. Very helpful when picking product. Thanks.