Atlantic Heating & Air Conditioning

Great! Cory was terrific!

Very smoothly.

It is operating well

They were phenomenal.

Professional and punctual

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I called and was told by receptionist to leave a message even though I needed emergency assistance. An air conditioner pan was overflowing in my attic and water was dripping through a light into my second floor. NO RESPONSE!

Joe Iorio, the president, came to give an estimate the same day I called. That afternoon, I called to say he had the job, partly because he said they could do the work within two days. The next day I called again in the morning and spent some anxious hours not hearing when they were coming. Finally got a call late in the day. Paul and his boss, Darren, came to assess the job the next morning, and Paul completed the work within three hours, including shopping for the parts he needed. Cheerful, obviously experienced, efficient. Cleaned up nicely. Very careful to test everything to make sure it all worked properly.

My experience was fantastic! They came same day, and more quickly than they had promised. They diagnosed and fixed the problem in just a few minutes. A different service provider claimed I needed a new part for $530, but Atlantic determined that a connector plug was simply loose! They were MUCH more responsive, more accurate and diagnosing my problem, and ultimately a lot cheaper than others. Perfect!

The technician arrived 2 hours late because he was given the wrong address. Otherwise, he was highly professional, considerate and friendly.

They did what they said and they were very punctual. I would give them an A+ if I could!

A BIG THUMBS UP FOR THIS COMPANY!!!!! I HAD A PROBLEM WITH MY REGULAR OIL SUPPLIER, WHICH I DOCUMENTED IN ANOTHER REPORT. I ASKED THEM TO DELIVER OIL AND PRIME MY FURNACE. THEY ENDED UP DELIVERING OIL (WHICH I PAID FOR) BUT NOT PRIMING MY FURNACE. I CALLED BETWEEN 8-10 DIFFERENT OIL COMPANIES, SOME ON ANGIE'S LIST AND SOME REFERRED BY COMPANIES ON ANGIE'S LIST, REALLY BEGGING THEM TO PRIME MY FURNACE EVEN THOUGH I WAS NOT A REGULAR CUSTOMER. ALL OF THEM REJECTED ME OUT OF HAND--THEY SHOWED NO COMPASSION, NO HUMANITY, NO SENSE OF COMMUNITY OBLIGATION OR EVEN PROFESSIONAL OBLIGATION. THEY DID NOT EVEN SHOW INTEREST. ALL EXCEPT ATLANTIC HEATING AND A/C. TWO PEOPLE FROM THE SERVICE DEPARTMENT CALLED ME BACK AND INDICATED THAT THEY WOULD BE WILLING TO PRIME MY OIL BURNER. ONE OUT OF TEN!!!!!! THEY ARE OKAY IN MY BOOK. KUDOS TO THEM.

I CALLED TO ASK ABOUT GETTING A QUOTE. THE SALESMAN I SPOKE TO WAS RUDE, CONFRONTATIONAL, AND WANTED TO GIVE ME A QUOTE ON THE PHONE WITHOUT ACTUALLY COMING TO MY HOUSE TO LOOK AT MY SYSTEM. THIS SEEMED RIDICULOUS TO ME. I CUT THE PHONE CALL SHORT, AND DID NOT CONTINUE WITH IT. I AM AMAZED THAT I DID NOT GET BETTER SERVICE FOR WHAT WOULD BE QUITE A LARGE JOB.

HE THOROUGHLY SURVEYED THE SITE, AND WAS THE ONLY PERSON TO PERFORM A HEAT LOSS CALCULATION BASED ON SEVERAL FACTORS. HE REALLY PUSHED SOME OPTIONS THAT WERE TOTALLY UNNECESSARY. MOVING TO AN EXPENSIVE HEPA FILTER SYSTEM WHICH IN MY OPINION WILL NOT BE MUCH OF AN IMPROVEMENT OVER MY EXISTING 3M FILTERS I BUY AT TARGET. ALSO, A MULTI-ZONE CONTROL PACKAGE FOR A 980 SQ FT CONDO. GRANTED, THE BACK BEDROOM IS MUCH COLDER THAN THE REST OF THE UNIT, BUT THE ANSWER TO THAT IS BLOWING INSULATION INTO THE WALLS, NOT INSTALLING A SEPARATE THERMOSTAT FOR THE REAR OF THE UNIT. THEIR FINAL PRICE AVERAGED MUCH, MUCH HIGHER THAN ANYONE ELSE. HE ACTUALLY CLAIMED THAT ATLANTIC IS THE ONLY "CADILLAC" SHOP IN THE AREA, AND I M COMPARING THEM TO "CHEVY" SHOPS. I ULTIMATELY ACCEPTED A BID FROM ANOTHER LENNOX VENDOR THAT WAS RATED VERY HIGHLY HERE ON THE LIST. GOT QUOTED A HIGHER MODEL FURNACE (94%), & STILL BEAT ATLANTIC'S PRICE. HOPE TO HAVE A SATISFACTORY REPORT WHEN THAT JOB IS COMPLETED.

A FEW WEEKS BEFORE THE APPT, ON THANKSGIVING EVENING, THE PILOT LIGHT WENT OUT ON MY GAS WATER HEATER. I CALLED THEM AND LEFT A MESSAGE WITH THEM. THEY QUICKLY RETURNED MY CALL AND PATIENTLY WALKED ME THROUGH RELIGHTING THE PILOT LIGHT OVER THE PHONE. EVEN MORE REMARKABLE, THEY DID NOT CHARGE ME! WHEN THEY DID COME TO DO THE BOILER SERVICE, THEY DID A GREAT JOB AND REALLY TOOK THE TIME TO EDUCATE ME ON MY SYSTEM. THEIR PRICING IS COMPETITIVE.

VERY PROFESSIONAL, BUT OVER-SCOPED JOB FOR WHAT WAS NEEDED - QUOTE WAS 2X ALL OTHER QUOTES. QUOTED US A ''ROLLS-ROYCE SYSTEM AND DUCTWORK'' WHEN WHAT I WANTED WAS A ''RELIABLE FORD''.

THE REPAIR PERSON ARRIVED WELL WITHIN THE SCHEDULED WINDOW. HE PERFORMED VARIOUS DIAGNOSTIC TESTS TO DETERMINE THE CAUSE OF THE PROBLEM. HE WAS THOROUGH AND KNOWLEDGEABLE IN EXPLAINING EVERYTHING HE WAS DOING AND GAVE A GOOD EXPLANATION OF THE OVERALL FUNCTION OF THE A/C SYSTEM. GAVE GOOD TIPS ON MAINTENANCE AND TROUBLESHOOTING. HE WAS VERY NICE AND VERY PROFESSIONAL. I WILL ABSOLUTELY CALL THIS COMPANY AGAIN.

THESE FOLKS ARE TERRIFIC!!! AS A NEW, 1ST TIME HOME OWNER I'VE BEEN VERY ANIXOUS ABOUT MY HEATING SYSTEM. THEY WERE VERY KIND AND PATIENT(TALKING ME THROUGH A SITUATION THANKSGIVING NIGHT), DURING A ROUTINE SERVICE CALL WERE VERY COMMITTED TO MAKING ME AN EDUCATED CONSUMER. HATS OFF TO THEM!

WE WERE VERY PLEASED BY THE WORK PERFORMED BY ATLANTIC, BEGINNING WITH THE INITIAL CALL TO THEM. THE REPRESENTATIVE WAS VERY COURTEOUS AND WE WERE ABLE TO SECURE AN APPOINTMENT WITHIN A WEEK'S TIME. THE TECHNICIAN, EDDIE, WAS OUTSTANDING. HE EXPLAINED THE PROBLEMS WITH OUR A/C SYSTEM AND EVEN DISCUSSED WHERE WE MIGHT HAVE PROBLEMS WITH OUR HEATING SYSTEM. WE FELT HE WAS VERY HONEST AND TRUSTWORTHY, AND WE PLAN TO UTILIZE THEM FOR A HEATING AND A/C SERVICE CONTRACT.

HE GAVE A VERY THROUGH INSPECTION. I GOT THE ESTIMATE TWO WEEKS LATE AND HE ONLY INCLUDED THE HUMIDIFYING ASPECT IN THE ESTIMATE WITH NO REFERENCE TO THE FORCED AIR HEAT.

HE TALKED TO ME OVER THE PHONE, HE HAD MENTIONED THAT HE THOUGHT HE COULD FIX IT FOR $225, HE ALSO WAS GOING TO GIVE ME AN ESTIMATE ON A NEW ONE (JUST IN CASE I NEEDED IT), BOTH FIGURES IN MY MIND WERE TOO HIGH. HE NEVER CALLED ME BACK LIKE HE PROMISED WITH THE ACTUAL QUOTES.

IT WAS A GOOD EXPERIENCE. THE TECHNICIAN WAS VERY FRIENDLY AND ANSWERED ALL MY QUESTIONS AND SHOWED ME THINGS I COULD DO MYSELF SUCH AS CHANGING THE FILTERS.

THE PERSON I SPOKE WITH WAS VERY CONDESCENDING AND BY THE END OF THE CONVERSATION HE SEEMED TO THINK THAT I NEEDED TO REPLACE THE NEW (ELECTRIC) HOT WATER HEATER, THE ELECTRIC WASHER, AND ALSO INSTALL A/C. NOT VERY LIKELY! A 4-5K JOB TURNED INTO 10K!! DON'T FALL FOR ANY ADD-ONS THEY MAY TRY TO TALK YOU INTO IF YOU JUST WANT A SIMPLE THING DONE.

THE INSTALLATION, ESPECIALLY THE DUCT WORK (CUTTING INTO OUR CRUMBLY OLD CEILINGS) WAS CAREFUL AND NEAT. THE PLANNING OF THE LAYOUT OF THE SYSTEM WAS INTELLIGENT. EVERY EMPLOYEE WE DEALT WITH WAS CONSIDERATE AND THOUGHTFUL. WHEN THE SYSTEM STARTED UP, IT DIDN'T WORK RIGHT INITIALLY, BUT THE SERVICE PEOPLE WORKED AT IT UNTIL IT WAS RIGHT. THE STAFF REALLY SEEMED TO CARE THAT THE JOB WAS DONE WELL (AND IT WAS).