New England Brick Master and Exteriors

DO YOURSELF A FAVOR AMD NEVER USE THIS CONDESCENDING PERSON / COMPANY FOR ANYTHING.!! See correspondence below. .,,.,, FYI. THERE IS NOTHING "man made " about this defect. Nothing touched it, it is under a covered porch we do not even need to shovel .. wish I could attach pictures here!! Good Afternoon, I had your company come out in May, 2015 to reface my home with a stucco product that was told to me was covered by a ten year manufacturer’s warranty. I called a couple of weeks ago to schedule a minor repair of bubbling / chipping stucco beneath a side door. **Please see attached pictures, as well as copy of contract**. You referred me back to the salesman, Gary Kiosk, who originally sold us on the project. At the time of sale, he stated that there was a 10 year warranty on the product, so I thought this minor repair would be a non-issue. In addition to the repair, which I assumed would be of no cost to us, I indicated that at this time we would be interested in pursuing the brick facing of the front and side steps, (for which we previously received an estimate but did not have done at the time of the original project 2 years ago). Gary had asked me for a copy of the warranty, which I do not have in my possession, and was never sent to me. I have not heard back from Gary after our last text this morning ( my husband also called him and left a message), so I am reaching out to someone else in the company who could possibly expedite the follow up on the status of my repair, as well as the additional project I am interested in pursuing.. I would greatly appreciate a call back. Thank you for your prompt attention to this matter.. REPLY FROM NEW ENGLAND BRICKMASTER: Very cute note! Apologize for my lack of continued texting, I was driving and then in appointments with no access to any of your paperwork from 2 years ago. A 1/2 hour ago I actually did pull over and text you requesting Jay call me back due to his number not registering on my phone. Just walked in , haven't heard back yet. Please find my email dated 5/13/15. 2nd paragraph clearly states how you get the warranty. The last sentence requests that you forward me a copy for my records. I'm very surprised I never heard back from you when you never received it! I also have an email dated 6/18/15 submitting a Warranty Request for your project. The Supplier dropped the ball, never submitted it. I called the Manufacturer directly, spoke to the Warranty Dept, discussed my issue & discussed yours as well. They explained the Product Warranty is for product failure. I enlarged the pictures for clearer review. Unless the product is peeling on parts of the actual house, it really looks like a man-made issue! Top stair, shoveling snow, scraped the coating off? Kind of like buying a car, backing into a pole, and stating the paint is peeling? I've been instructed to forward your pictures to the Warranty Dept at Dryvit. There an Engineer will determine whether or not it is a Warranty issue. In the meantime, I'll submit your info to get the ball rolling for your written Warranty. More details to follow. Regards, Gary Kizik **MY QUESTION: WHY SELL A PRODUCT ON THE BASIS OF WARRANTY AND HAVE NO INTENTION OF HONORING IT, ESPECIALLY WHEN YOU STAND TO GAIN MORE BUSINESS OUT OF THE DEAL ???** Poor business practices...DONT WASTE YOUR VALUABLE TIME AND MONEY!!!!

They did exactly what they said they were going to do. They were willing to negotiate pricing. The came when they said they would. The technicians were quick and knew what they were doing. They had to let it set for a couple of days then came back and finished it right up. They cleaned up well. If necessary, I will use them again in the future.