Fire & Ice HVAC LLC

Jon and his partner Artie were excellent to work with. They are quick to respond, professional, and seem to be excellent at identifying and repairing problems. I'd had ac problems for several years, had several companies come to fix the problem. None of them were successful, despite charging me significant amounts for presumed repairs. After one visit by Jon and Artie, the problem was successfully identified, and I've had the best cooling from my central air that I've had in years. I recommend them highly.

Great service. Quality work. On time. Responsive. Professional.

Arthur and Jon were great. They were flexible in scheduling and arrived on time. They were friendly and professional, and they were patient in explaining what they were doing as they worked with our HVAC system. They put a lot of care into their work and got our system humming beautifully!

Great name for an HVAC company! In January when my furnace hadn't been working all day and the service company I had a contract with hadn't shown up by 6 p.m., I knew I needed to get help FAST! The outside temperature was in the single digits all day and the temperature inside my house had dropped to 39 degrees! I called Fire & Ice from Angie's List. They finished another job and at 8 p.m. I was their next call! They quickly diagnosed the problem, made the necessary repairs and the furnace was working again! By the next morning the inside temperature was 63 degrees!! To prevent this from happening again, they made another appointment to come back and install a more efficient filter system. For the next scheduled appointment they showed up on time, were knowledgeable, friendly and neat. This is a business I can count on!

The problem was fixed. Work was done in a timely manner. Excellent service as always.

Arthur was professional, on time, and very thorough with this service and explanation of what he saw with my unit. I learned about it's operation, care, and would happily hire him again.

John came when he said he would, told me exactly how much the work would cost, and did it for that price. He was friendly and professional.

I have used Fire and Ice HVAC four times for various boiler issues and every single time they have been absolutely fantastic. They come quickly and then 4 out of 4 times they have gotten the boilers repaired. As is usually the case, issues happen in the middle of winter and people need heat and the John and Artie have kindly worked all kinds of hours including until midnight on a Friday and early early morning on a Sunday to get my boilers running again. They give great communication and are extremely reliable and I find their prices to be very competitive with other plumbing services I’ve used but with much more personal service

We used Fire & Ice HVAC when we lived in a condo in South Boston and now use them for our house in Dedham. Our first service was around March 2015. Over the years, they repaired and serviced our AC and furnace in Southie, and in Dedham they installed AC and repaired our furnace. Jon and Arthur are above and beyond! They are responsive, professional, extremely knowledgeable, careful, and friendly. Prices are competitive and, when you consider the level of service, it's really quite a deal!

It went well. They were on time, and knew exactly what was wrong with system, and fixed it the next day. I would recommend to anyone.

I have an old gas furnace (hot air) which started failing around Thanksgiving just as the weather was getting cold. When my regular service company wouldn’t come for 10 days (unacceptable), I called Fire and Ice HVAC because of their excellent reviews on Angie’s list. Arthur quoted their rates on the phone and after I agreed, he came over within the hour. After discussing my options for repair, I decided to have a new furnace installed which they promptly did. I was impressed with Arthur and John’s knowledge and professionalism. I was not looking for a bargain but a fair price with excellent workmanship which is what they delivered. They got the necessary permits for installation and had to make numerous mods to the existing piping to make sure everything was within code. They explained everything and I couldn’t be more pleased with their work.

Very well. I highly recommend them. This is the second time I used Fire & Ice and I will call them for all my HVAC work.

Great guys, very professional, and very fast. I highly recommend this company!

Great quality Very professional Explanation of possible options

They were extremely professional. They made great suggestions (other alternatives to changing our our banging loud radiators) and provided reasons why they might not be able to service our unit because the boiler was connected to other units. If they could perform the job, I would absolutely consider them.

They could not fix the problem, charged me a lot of money and gave me a high estimate to replace the unit when i got it for a fraction of the price. They have been good in the price. They could have gotten the heat working.

Artie was very professional. I called them on a Saturday when my outside air conditioning unit was running loud and I could only be turned off manually outside. Artie was upfront saying that on the weekend they charge extra so he insisted that I should wait until the week. Artie got me in that Monday and could not have been more professional. He explained everything that he was doing and asked me before he did anything that required additional payment to the hourly rate. I plan on using Fire & Ice for any of my future heat & cooling needs.

I called them in the morning. I looked up the information on the water heater. They contacted the company because it was still under warranty. It was all taken care of right away. They were very good.

Perfect. They came out that evening, and had it up and running within an hour.

Artie & Jon did a great job. They made good recommendations as to size of units. The install went well. I highly recommend Fire & Ice HVAC.

Fire & Ice were the first to come to check the system, the first to give an estimate, and were rapidly responsive through the entire process. When we had a problem a few days after installation, Artie and John came to our house within an hour, despite it being a Sunday morning on a 4th of July weekend. They fixed the problem quickly at no charge and the house has been cool ever since!

Great. Fast, professional, friendly. Everything you want in a service experience. Would definitely call Fire & Ice again for future service or sales.

Arthur and John are an excellent team. Arthur responded quickly to my emergency by calling back and visiting my home the same day (Friday evening!). He cleared the schedule to pull up my project on the next business day. John arrived on time for the project, is a consummate professional, and completed the heating duct move in a high quality way. Lots of attention to detail, fairly priced and a pleasure to work with. Would definitely work with them again.

Really great. Arthur was very responsive with my call, returning my call within 10 minutes of the message I left. He was able to accommodate my request day-of. While he was looking into the thermostat issue I had reported, he noticed a number of other issues with my furnace including a blockage in the air intake and unsealed pipes (huge carbon monoxide risk!) which he fixed along with helping me to diagnose the issue with my Nest thermostat necessitating a replacement unit. He was courteous and more than happy to explain the fixes along the way to help me better understand the system that I have and things to look out for in the future. HIGHLY recommended.

The quote was significantly higher than another company. They were professional, it was just more than I was willing to pay.