Fire & Ice HVAC LLC

Great! Highly recommend.

I own an apartment in a condo and my tenant informed me that the baseboard heaters were cold to the touch. I called Jon at Fire and Ice and we went back and forth a few times about the problems and the logistics of repairing it. Throughout, Jon was patient and professional - he literally diagnosed the problem over the phone. Due to boiler access scheduling issues (which were the fault of the building management), Jon was unable to actually come over to do the repair, but nevertheless, his earnest demeanor and his honesty blew me away.

They arrived on time and fixed our air conditioner, but, within a few weeks, it was broken again. When I called back to see if they would return since they just fixed it, they said we would have to pay them again, so I told them to forget about it. I was furious and our air conditioner still doesn't work (but that doesn't really matter since it's winter now).

They were great. There was a quick from the original call until the time they came out, and they were also very punctual. There was a problem while they were working on it, but they just fixed it, and let us know when they were finished. They were able explain everything that they did and I will definitely call them again.

Wonderful experience. They were at the top of the list so I gave them a try. They called back promptly, showed up the next day to survey and to estimate repairs. Showed up to do the work two days later and voila, the system is working as it should/

We were disappointed that they charged us for 2 separate service calls to our house, even though there were 2 furnaces done simulataneously. After work was completed, boiler overflow was pouring water onto the floor continuously. Called them up to tell them, again wanted $150 just to come over, and wanted to charge $150 for a small relief valve, and up to $500 for a small relief tank. I told them it was too exorbinant, and, using Angie's List, found another A rated heating company who is coming tomorrow. Worse case scenario for them, $170 INCLUDING parts. Moral of the story.....shop around.

Completely positive experience. John and Arthur were punctual, courteous, considerate, clean, always on time and great to work with. They answered the phone when called, they explained their process and what they needed up front and at the end of the job. While the furnace is brand new and I don't know exactly know how it will perform yet, the unit looks perfect and knowledgeably installed. I would recommend Fire and Ice to anyone wanting to have a new furnace installed. I had many estimates for this job. They were not the cheapest and they were not the most expensive but they were very very good. They aren't a big company as it is just the two of them but what you get is consummate professionalism and a job well done.

The service technicians (Arthur and Jon) were prompt and professional. They explained everything they did, what they found, and made some helpful recommendations that will save me some money in the future.

Just a phone call, where they told me up front they could not do the work I needed. I gave them a "C" for professionalism because they just answered the phone with "Hello". I had to ask if I was talking to someone from Fire & Ice. They didn't try to promise something that they could not deliver, so they get extra points for honesty.

They were extremely professional, very knowledgeable, clean, efficient, and go beyond what they promised they would do.

They came the same day I called, did the work that was needed and suggested some additional (not very expensive) measures that were needed to prevent a reoccurance of the problem and to help the system run better and longer. They came in the time window quoted, did the work required plus, and cleaned up carefully afterward. And they were incredibly nice, even after working hard in an incredibly dusty attic space where it was over 90 degrees. It was the most positive experience we've had with a contractor in a while.

They are extraordinarily professional. The two guys that own the company showed up. It was a very fast response time. They were very friendly and very professional.

Service is good. Made the call early in the morning and describe my situation, and they are very clear on what time and cost I should expect. Arrived on expected timeframe, and very professional and thorough in checking and explaining what they are doing. Not the cheapest but you get good professional service in return. Will use again in future.

I was shocked by how quickly they responded. I actually called on a Sunday thinking I'd only be leaving a message and they called me back a short while after and scheduled a visit for the next day. The problem they had to fix was actually quite simple and they did some extra work to correct the problem with the original system to make sure it never happened again.

I ended up going with another plumber based on a family referral and lower price but would certainly recommend Arty and John.

Went well. Price was competitive and worth it for the quality job. Arty and John installed units in difficult locations. They both came a total of 6 days: part of a day to install concrete pad ahead of time, parts of 3 days for the units, 1 evening day to test/final adjustments and 1 afternoon to do a refinement test when very hot (85 in April!). Overall, very professional, responsive, friendly and good quality work. Very focused on making sure everything is working. Willing to listen to the customer.

The estimate they gave us was over $6000 and I thought that was way too expensive. My interaction with them was fine. They were very responsive, came on time and were nice. They were very professional.

They were very responsive, very prompt, and very friendly. The only thing I didn?t like about them was the price. I got a quote from another company that I liked better. I also liked the person from the other company better as he was more experienced than the one from Fire & Ice. The other company came more highly recommended.

They were great, they made the adjustment and stuck around to make sure it worked correctly. They were very responsive, I called them one day and they were able to come out the very next day. They were very good and the price was great.

Old boiler was damaged beyond repair by recent basement flooding resulting in no heat. Regular plumber was unable to commit to a new installation. Contacted Fire and Ice and they able to do estimate next day. Other plumbers contacted either did not respond or could not provide estimate for another week. They were great to work with and completed the removal and installation in two days. Responded easily to questions and provided clear explanations. I would definitely use them again and recommend them.

My boiler started to leak after losing power. I called them and they came to my house the same day to take a look. They had the heat and hot water running 4 to 5 hours after the new boiler was delivered. They were informative and professional throughout the entire process.

This team offered excellent service from the beginning to the end of the project. A knowledgeable repairman answered my calls and emails quickly. They scheduled my sevice promptly and were very flexible in finding times that worked for me. Our heating system is a complex patchwork of old and new elements. They figured it out, identified the problem, and fixed it correctly the first time (!). They were very conscious of cost and gave me accurate estimates of each section of the job. They were well prepared with the correct parts and tools. Their work was tidy. From this experience I feel I can recommend them without reservation.

When I contacted them, they responded immediately and set up an appointment for the same day. Both owners, Arthur and Jon, came by. They had some great suggestions how to improve the set-up with the furnace in the basement. They were very knowledgeable, professional, and had a very positive attitude! They followed up a couple of days later to see if we had any questions. Unfortunately we decided to go with another, top rated company, which had quoted us a lower price. They did not live up to their reputation, so next time we need a heating specialist, we will give Fire and Ice a try.

I called Fire and Ice based on a single Angie's recommendation. It took a couple of calls to get our communication straight (they lost my phone number), but after that I really appreciated their clear and straightforward style. They came quickly, assessed the situation, gave a no-nonsense verbal estimate in fat round numbers (no "$2995.95") which they stuck to (even though thye installed a higher-quality furnace than was originally estimated). They were exceedingly clean, pleasant, and even kind to my curious 2-year-old who did not exactly speed them along. Very likable, responsible, quick, professional. I would definitely call them again.

I had an old and outdated oil fired boiler. Due to the price of fuel increases, I decided to upgrade to a high efficiency heating system. I also had thoughts of putting in a central a/c system too. Olympic Mechanical told me they could get a system that could give both heat and a/c off of the same unit called a hydrocoil. I was sold on the idea and in the long run it saved me money because I didn't have to set up a completely separate system for the A/C. When the company came to put in the system, they were very clean and neat and respectful of the things around my home. They did everything they said they were going to do. I will be using them for all my service and maintenance work.