New Generation Moving & Storage

Overall experience well below expectations. Pros: they were punctual and polite. Cons: They game for an estimate a few days before and calculated the full move to cost about $2350. The person who did the estimate indicated that we could try to save a good portion of the money if we boxed up and moved some of the items ourselves, like paintings/pictures, clothes, electronics. We spend a week moving miscellaneous items in an effort to get the price under $2000, ended up packing all our books and moving all our clothes and shoes, paintings, some electronics and other miscellaneous items before the “big” move day. The total price still ended up at $2800!!! They also indicated during the estimate that we could leave stuff inside the drawers on our nightstands and a little armoire and they would just move them as is. They actually boxed that stuff up - I had mine and my daughter’s passports inside the armoire and now I’ve spent 2 days looking for them, I have no idea what box they put them in! They also forgot some things at the old house which we now still need to move ourselves. I am very unhappy with my experience, wish they gave an honest estimate right from the start because we had estimates from other companies that were slightly lower, but we liked New Generation so had decided to go with them. Lesson learned the hard way.

Everything went well. The crew was prepared and ready to work. We completed everything by 10:45 the second day.

The move went very well. The movers were prompt and professional throughout the process.

I literally called this company the day before my move and they squeezed me in. They arrived at exactly the time they said they would after working two full jobs earlier in the day. They were absolutely awesome. For 7 straight hours they worked non stop to move me from one house to another. I would give them 10 stars if I could. They were awesome.

I made arrangements with the moving company about a month ago to move my things approximately 650 miles. The scheduled date of move was Aug 13th which was a Saturday and the things would reach the destination in about 7 days max. I got an email from the moving company on 11th stating that they would only be able to move it by the 13th but would only be able to move it by 15th. I was not prepared for it, especially throwing this out at the 11th hour. I had to fight with them to make them realize that they have to provide an alternate solution and not ask me to change my plans. The notification email was callous and blunt and had no regards for the customer; basically stating that..."this is what we would do, I don't care if you are OK with it or not." Here is the exact verbiage "The National Van Lines driver that is assigned to your shipment at the earliest can arrive for Monday the 15th, I had let <agentName> know. <agentName> alerted me that this may be difficult for you. I understand that and am very sorry for the short notice. Unfortunately this is the earliest he can arrive. The drivers paperwork has been sent to your home for Monday to arrive for the driver, the paperwork is specific to your shipment, it has been sent via FedEx. " I had to fight with them and they agreed to bring their truck for the move on the 13th. The alternate plan that they suggested was they would bring their truck on the 13th, load my things on their truck. On the 15th, the National van lines truck would in turn load it in their huge truck from the small truck and drive down to my destination. I asked a question " if the transfer from truck to truck was going to be a 1 time thing?" as common sense dictates that ...lesser the material handling, lesser the breakage. I was told yes. When I emailed the provider newgenerationmovers on the 17th to know the status of the delivery, I was told that the scheduled date of delivery was 23rd. I was expecting them by the 19th max. At this point I did not have a choice except to wait for the delivery which eventually happened on the 24th. The weight of all my things was what they told me. I could not verify it by any means. Is there a possibility they could have overstated the total weight of the things from my house? Your guess is as good as mine. When newgenerationmovers agent came in about a month ago for an estimate, he estimated the total weight to be about 5366 lbs and a $ amount of $2975 for that weight. So I was thinking 1price/pound = $0.5544 The total weight that they told me for my things was 3640 lbs. They told me this on the 15th. The corresponding $ amount they told me for this was $2250; which meant that the price/pound was = $0.6181 When I asked about this discrepancy...the <agents> explanation that was provided was "When you asked the cost per pound all I did was take the weight I estimated and divide by your transportation cost. Just because the weight was lower which does bring the weight down it doesn't mean that it correlates accurately with what we originally calculated. The final amount you have to pay is lower than what I quoted you because the weight was lower. " Again common sense would dictate that the price per pound should stay same. Trying to explain that price per pound is not linear is plain rubbish. If the price per pound is not linear, then the moving company should make the customer aware of the tariff for different weights, which they conveniently did not let me know. Also trying to explain that the final amount is lower, so I should not worry is purely insulting ones intelligence. There was an unpacking fee that was charged along with other fee. When the shipment arrived, the Van Lines did not do any unpacking for my TV or bed. They merely removed the sheet protecting the chesters and took it with them. There are breakages during the transportation. I took insurance for actual value of the article up to $30,000. I still have to find out how I will get cheated on this.

I was quoted one price and I was GUARANTEED Not to exceed! I exceeded bu 300-$400.00 My sofa, was dirty...I thought they would have wrapped it. Its light colored fabric. They should be paying me for the cleaning.

This review is from my experience and I'm honest and Christian so you know what that means. First let me say thanks to Shaun McCue New Generation Moving & Storage LLC. Dude I don't know what I would have done with out you. Thanks for answering my every text with in 2 minutes thanks for your patience kindness and professionalism. God bless you and your company. 2nd THANKS to HMS movers Tracy, Louise, Roberto, Herbert, Jay Owen's ave and last but not least Darien. Tracy you taught me what stressless means. You calmed me down and made moving from Massachusetts to south Carolina a stressless experience so thanks and God bless you for that. To my movers you guys are str8 up the best of the best and God bless you guys to. Thanks everyone from national van lines from bottom of my heart.

Excellent! Showed up on time and provided great service. They even called ahead of time. They took care of our things and were very courteous throughout the job. We would highly recommend.