AAA Royal Windows & Construction Inc

They were pretty good. The lead time was long because we ordered windows. They came when they said they would and they came back when there was a problem with the installation. They are a good company to work with because they do good work. We had quotes from a number of vendors and they were right in the ballpark. We went with AAA because of scheduling and because they product they offer appears to be better than the products that other vendors showed us. It would have been nice if they had cleaned up better afterwards.

They were nice, efficient, clean and neat. They did excellent work. They were on time. Their price was good. They were fantastic.

They were very pleasant to work with. They showed up on time. They did everything as they said they would do. The installation took about half a day. They completed the work quickly. I compared their price to others and it was very comparable.

They did a fine job. The salesman had made a mistake. However, they rectified it. They also did some repair work. I am happy with them. No complaints at all.

AAA Royal Window, Inc is excellent in its workmanship, servicemen and in their finished product. These guys showed true teamwork in the installation. I was also very impressed with their clean-up because they used rakes and metal detectors to make sure everything was all cleaned up. I can't remember what the final price was, but I know it was a fair price.

HOUSE'S PREVIOUS OWNER REPLACED WINDOWS A FEW YEARS BACK USING THIS COMPANY; THEY LEFT US THE WARRANTY AND COMPANY NAME. A COMPANY REPRESENTATIVE CAME OUT AND FIXED THE TWO PROBLEM WINDOWS, AND ALSO INSTRUCTED ME ABOUT HOW BEST TO OPERATE THE WINDOWS, TO KEEP THEM SLIDING WELL, AND HOW TO AVOID & FIX THIS PROBLEM IF IT HAPPENS AGAIN. THE COMPANY RESPONDED PROMPTLY AND THERE WAS NO DIFFICULTY BECAUSE CHANGE IN HOUSE OWNERSHIP. A GREAT EXPERIENCE.

THIS EXPERIENCE AS A DISASTER. IN ALL WE HAD TO SET ASIDE 8 DAYS TO BE HOME SO THAT THEY COULD COMPLETE THE JOB; ALMOST EVERY SINGLE TIME THEY CAME, THEY SAID THEY'D HAVE THE WINDOWS DONE ''TODAY''. WE WERE OFTEN TOLD TO EXPECT A CALL FOR FURTHER SCHEDULING, BUT THE CALL WOULDN'T COME AND WE WOULD HAVE TO CHASE THEM DOWN. THE QUALITY OF THEIR WORK WAS EXTREMELY ERRATIC-- THEY REALIZED AFTER ORDERING THE STORMS THAT THEY'D MISMEASURED ALL THE WINDOWS AND HAD TO ADD SUBSTANTIAL WOODFILL; THEY CAULKED SOME WINDOWS BUT NOT OTHERS; THEY THREW DEBRIS ONTO OUR OUTSIDE PROPERTY WITHOUT PICKING IT UP; THEY INSTALLED ONE WINDOW SO TIGHTLY WE COULDN'T OPEN IT, ANOTHER WAS INSTALLED IN SUCH A WAY THAT WE COULDN'T EVEN REACH THE GIZMOS TO OPEN IT, A THIRD TURNED OUT TO HAVE A TORN SCREEN. CLEARLY THEY DON'T INSPECT THEIR OWN WORK WHEN THEY'RE DONE. THE GUYS WERE NICE AND POLITE, BUT THIS WAS A HUGE PAIN ALL IN ALL. AT LEAST THEY GAVE US A DISCOUNT BEFORE SETTLING THE BILL.

PHIL CARUSO WAS THE SALESMAN''S NAME. VERY GOOD ABOUT SETTING THE JOB UP AND STARTING - VERY POOR ABOUT FINISHING THE WORK. HAS NOT RETURNED THREE PHONE MESSAGES SINCE MAY 6, 2003 CONCERNING FINISHING THE JOB. THREE CALLS TO THE HOME OFFICE HAVE PRODUCED NO RESULTS EITHER.

THE ENTIRE PROCESS WAS EASY, THE OFFICE STAFF WAS FRIENDLY AND COURTEOUS, AND THE SALESMAN KNOWLEDGEABLE WITHOUT BEING PUSHY. THE CREW WHO INSTALLED THE WINDOWS WORKED PROFICIENTLY AND PROFESSIONALLY.

A SALESMAN CAME BY AND GAVE ME A QUOTE OF $1,200. A CONTRACT WAS LEFT BY THE SALESMAN. I MISPLACED THE CONTACT AND CALLED BACK TO GET ANOTHER QUOTE FOUR MONTHS LATTER, SO THEY SENT OUT ANOTHER SALESMAN. I DID NOT MENTION MY FIRST QUOTE. THE QUOTE I WAS GIVEN THIS TIME WAS $2,200. I FOUND THE OLD CONTRACT AND CALLED THEM ABOUT THE ORIGINAL QUOTE. I WAS TOLD THEY WOULD NOT HONOR THE FIRST CONTRACT.

THEY NEVER CALLED ME BACK.

OVERALL, THE INSTALLATION WENT WELL AND WE ARE VERY HAPPY WITH THE WINDOWS. THE ONLY MAJOR COMPLAINT WAS THAT WE WERE TOLD THAT THE JOB COULD BE DONE IN 1 TO 2 DAYS WITH A CREW. AFTER SHOWING UP SEVERAL HOURS LATE, THE JOB ESSENTIALLY FELL TO ONE PERSON WITH OCCASIONAL HELP AND TOOK APPROXIMATELY 4 TO 5 DAYS. (NOTE: THE INTERIOR WORK WAS COMPLETED OVER LONG DAYS - UNTIL 9PM FOR ABOUT 3 DAYS AND THE FINAL EXTERIOR WORK DID NOT REQUIRE US TO BE HOME AND WAS FINISHED SEVERAL DAYS LATER.)

WE WERE EXTREMELY PLEASED WITH THEM THROUGH THE WHOLE PROCESS. PHIL CARUSO, WHO MET US TO GIVE AN ESTIMATE, BROUGHT AN EXAMPLE WINDOW WITH HIM AND ANSWERED ALL OF MY MANY QUESTIONS THOROUGHLY. THE WINDOWS CAME IN WHEN PROMISED, THEY PERFORMED THE INSTALLATION ON THE DATE THEY PROMISED, SHOWED UP MORE OR LESS ON TIME (45 MINUTES LATE DUE TO AN ADDRESS MISCOMMUNICATION), WORKED EFFICIENTLY AND CLEANED UP AFTER THEMSELVES. WE WOULD USE THEM AGAIN IN A HEARTBEAT.

1ST CALL TO REQUEST THEY COME TO MY RESIDENCE TO GIVE ME A QUOTE. DIDN''T HEAR FROM THEM FOR 3 DAYS. WHEN I CALLED BACK THE RECEPTIONIST TOLD ME THEY THREW OUT THE REQUEST 2ND CALL, THEY MADE AN APPOINTMENT TO COME TO MY HOUSE TO GIVE ME A QUOTE. I STAYED HOME FROM WORK. THEY NEVER SHOWED UP. THEY HAD LEFT A MESSAGE ON MY VOICEMAIL AT WORK AT 4:45 P.M. THE PRIOR DAY. WOULD NOT DEAL WITH THEM AGAIN.

CLEAN UP VERY WELL, AND INSTALLER WAS VERY NICE!!!

EXCELLENT VALUE FOR THE WORK DONE. THEY ALSO SAVED ME MONEY BY REFERRING ME TO THE ENERGY PLAN WITH MY FUEL COMPANY. THIS GOT ME A REBATE FROM THE FUEL COMPANY.

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