Ye Olde Boston Chimney Sweep

This was the single most horrible experience I have had working with a company. The problem was mis-diagnosed (an exhaust fan $2,100 was recommended when a much cheaper smoke screen did the job). Technician was 2 hrs late for first appt. No call. Following week tech arrived (2 hrs late-no call) only to find flue needed to be extended at top of chimney, another delay. While there, tech broke out existing damper and found fan was not necessary. Three subsequent appts to install new damper, flue tiles and smoke screen were canceled. One appt ended when smoke screen package was found to be missing parts. Meanwhile, I lost heat for over a month with no damper. I laid out specific requirements for time when work could be completed. These were not communicated to the tech (who is actually good) by the front office-Harman Droge (who is not). Three more failed attempts to have work done. Work finally completed 3 months after 1st contact. Mr. Droge cannot spell client service.