Perfect. The prior evening we were in the middle of making a huge dinner for the next evening and the garbage disposal jammed. We tried all the tricks that have worked in the past with no success. The following morning we made a call to S & S Plumbing who was recommended by a friend. The plumber was at our house within a couple of hours. He was courteous, knowledgeable and professional. And he also gave us some tips for the future. Price was very reasonable and, all in all, we had a great experience with S & S Plumbing.
Description of Work: emergency house call to free a jammed garbage disposal and clear the kitchen drain pipes
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
JOHN C.
03/2008
1.0
plumbing
+ -1 more
The bill was sent after the second visit so I thought the problem was fixed. I would not have paid it if I would have known it was still not fixed. I felt they overcharged me because they came back a second time.
Description of Work: I hired them to repair a leaky faucet in the bathroom. It was for my condo that I had new tenants moving into. They told me I did not have to be there for the repair. When the tenants moved in the faucet was still leaking. I received a bill for 2 hours of work which I thought was a little steep. They came back to try to fix it again but it still leaked. They called me and left a message and I returned a call and left them a message which was never returned.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
$209
Deborah H.
06/2005
1.0
plumbing
+ -1 more
S&S HAS IMPRESSED ME THAT THEY DON'T CARE MUCH ABOUT CUSTOMER SATISFACTION AND SEEM TO THINK THAT THEY SHOULD BE PAID TOP DOLLAR ($85/HR) FOR SLOPPY WORK. THE LEAD PLUMBER COMMENTED TO ME THE MORNING HE MET ME THAT "YOU WILL NOT BE HERE WHEN I GET BACK." THIS WAS NOT SAID IN THE MODE OF "I MAY BE GONE A WHILE SO YOU MIGHT NOT BE HERE WHEN I RETURN." IT WAS A COMMAND. SEVERAL OTHER EXCHANGES WITH THIS PLUMBER CONVINCED ME THAT HE SHOULD NOT BE DEALING WITH THE PUBLIC. FROM MY PERSPECTIVE, THE OWNER COULD HAVE RESCUED THE SITUATION AFTER I VOICED MY CONCERNS BY TAKING IMMEDIATE ACTION. THE BILL I RECEIVED WITH NO DETAIL AND WHAT APPEARS TO BE EXCESSIVE PADDING, CONTRIBUTED TO MY DECISION TO END THE RELATIONSHIP. THE BILL INCLUDES A CHARGE OF $345 FOR TWO PEOPLE TO REVIEW THE JOB AND THEN THEY DID IT WRONG! IT TOOK THE NEXT PLUMBER SEVERAL HOURS TO CORRECT THE MISTAKE.
Description of Work: I HIRED S&S PLUMBING ON A TIME AND MATERIALS BASIS TO RE-PLUMB A 104 SF AREA. MY GENERAL CONTRACTOR STRIPPED THE AREA DOWN TO THE DIRT WITH THE WALLS AND CEILING OPEN. THE PLUMBER WAS TO MOVE THE TOILET DRAIN AND WATER LINES FOR A NEW FLOORPLAN THAT WAS PROVIDED. ALL NEW BATHROOM AND KITCHEN FIXTURES WERE ON-SITE. THURSDAY, THE FIRST DAY, THE LEAD PLUMBER REVIEWED THE JOB WITH THE OWNER OF S&S AND PICKED UP MATERIALS. FRIDAY HE AND ANOTHER PLUMBER PERFORMED THE WORK. THE FOLLOWING WEEK AFTER A SUCCESSFUL ROUGH PLUMBING INSPECTION, THE GENERAL CONTRACTOR'S CARPENTER RETURNED, POURED A CEMENT SUB-FLOOR, FITTED NEW JOISTS AND LAID A PLYWOOD SUB-FLOOR. FOLLOWING THIS FOUNDATION WORK, FRAMING OCCURRED. ONCE THE FRAMING WAS DONE IT BECAME OBVIOUS THAT THE TOILET ROUGH-IN WAS OFF AN INCH. SINCE IT WAS NOW NO TRIVIAL MATTER TO RELOCATE THE TOILET DRAIN, I SPOKE WITH THE OWNER OF S&S ON TUESDAY MORNING ABOUT THE MISTAKE. 24 HOURS LATER I NOTIFIED S&S THAT THEY WERE OFF THE JOB.
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Service Categories
Plumbing,
Water Filtration and Softening,
Water Heaters,
Heating and Air Conditioning
FAQ
S & S PLUMBING CO INC is currently rated 2.3 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
S & S PLUMBING CO INC accepts the following forms of payment: Check
No, S & S PLUMBING CO INC does not offer free project estimates.
No, S & S PLUMBING CO INC does not offer eco-friendly accreditations.
No, S & S PLUMBING CO INC does not offer a senior discount.
No, S & S PLUMBING CO INC does not offer emergency services.
No, S & S PLUMBING CO INC does not offer warranties.
S & S PLUMBING CO INC offers the following services: PLUMBING, INCLUDING TOILET & SINK SALES & INSTALLATIONS, WATER HEATERS, WATER FILTERS & GAS BOILER SALES & SERVICE.