MaidPro Boston

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We have worked with different contractors for many kinds of jobs and had always had good relationships with them. We have also had different cleaners over the years. Our experience with Maidpro was truly terrible and we hope that anyone reading this will use real caution before hiring them. The problem was not the cleaner -- he was adequate -- but the persistently rude behavior of the office manager. For example, we called at one point to ask if it might be possible at any point to move our regularly scheduled appointment in the afternoon to the morning, and the manager, whose initials are SR, was insulting about the impossibility of that ever happening. When I explained that the lateness of the arrival the cleaner was causing many family problems for us -- including interrupting dinner and so forth -- he became even more intransigent. Later we found that we had been charged twice for the same visit and it took more unpleasant conversations to clear this up. The man just isn't cut out for customer service and I am afraid that others customers will find this out the hard way, as we did. I hope the franchise owner takes some steps to improve this system.

We used to get absolutely wonderful service and then it started to taper off a bit on quality. Recently they have changed us to a Thursday cleaning crew, and it seems to have improved a bit. They're good about getting main areas, and though they say that they dust/wipe baseboards, sometimes they're missed. Overall, they do a good job though, and it seems reasonable for a once a month cleaning. When we have had problems, Roy has been really good about working with us.

AVERAGE PERFORMANCE. ENDED UP RE-CLEANING A FEW THINGS. STANDARDS FOR CLEANING DIDN'T SEEM TO BE FOLLOWED.

I HAVE USED THIS SERVICE FOR ALMOST 6 YEARS NOW AND IT IS VARIABLE. MOST RECENTLY THE WOMAN WHO COMES REGULARLY IS DONE WITH MY 2 1/2 BATHROOM, 1900 SF CONDO IN AN HOUR. IF THE WORK WAS WELL DONE, I WOULDN'T MIND THAT SHE DID IT SO QUICKLY. HOWEVER, COBWEBS ARE LEFT BEHIND. TABLES ARE UNDUSTED. SHOWER STALLS ARE NOT CLEANED. THE RUGS ARE NOT VACUUMED THOROUGHLY. I'M LOOKING FOR ANOTHER SERVICE.

THEY HAVE BEEN CLEANING MY HOUSE FOR ABOUT 5 OR 6 YEARS. THE QUALITY OF THE SERVICE IS VERY VARIABLE DEPENDING ON WHO COMES. I HAD ORIGINALLY ASKED THAT THEY SEND THE SAME PEOPLE, BUT THAT DIDN'T LAST LONG. OVER THE YEARS I HAVE HAD TO CALL NUMEROUS TIMES TO REQUEST THAT THEY LINE MY BATHROOM WASTE BASKETS WITH PLASTIC BAGS, AND DO PERIODIC COBWEB SWEEPING. THEY DO IT FOR AWHILE AND THEN STOP AND I HAVE TO CALL AGAIN. THE LAST TIME THIS HAPPENED I ASKED IF HE HAD RECORDS IN MY FILE ABOUT THESE REQUESTS AND THEY WERE NOT THERE SO IT ISN'T SURPRISING THAT IT DOESN'T GET PASSED ALONG TO ALL OF THE CLEANERS. I WOULD HAVE TO RATE THEIR ADMINISTRATIVE PROCESS AND QUALITY CONTROL AS LOW. THEY ALSO CAN'T GIVE A SOLID TIME THAT THEY WILL BE COMING. WHICH IS A PROBLEM FOR ME BECAUSE I DON'T WANT THEM COMING AFTER MY KID IS HOME FROM SCHOOL ALONE IN THE AFTERNOON. I DON'T WANT HER IN THE HOUSE WITH STRANGERS. ON THE GOOD SIDE THEY ARE ALWAYS VERY POLITE AND ACCOMMODATING WHEN I CALL.

THE OFFICE STAFF IS VERY PLEASANT AND RESPONSIVE. THEY WERE WILLING TO ACCOMMODATE CHANGES IN MY SCHEDULE ON VERY LITTLE NOTICE. HOWEVER, THE QUALITY OF THE SERVICE IS VERY VARIABLE DEPENDING ON WHO SHOW''S UP ON A GIVEN WEEK.

THEY DON''T DO LAUNDRY AND DISHES, BUT THEY ARE EFFICIENT, NICE AND RELIABLE. THEY CHARGE $29 PER HOUR, AND ARE RESPONSIVE TO EMAIL.

I HAD EXTREMELY GOOD SERVICE FROM MAID PRO AND I HIGHLY RECOMMEND THEM. THEY HAD A GOOD PRICE AND WERE VERY PROFESSIONAL.

THE COMPANY SAID THAT THE SAME TEAM WOULD CLEAN EVERY TIME BUT I FOUND THAT DIFFERENT CLEANING PEOPLE CAME EACH TIME. QUALITY WAS ERRATIC; EXCELLENT ONE TIME, AND POOR THE NEXT. I ALSO DIDN''T LIKE THE FACT THAT I NEVER KNEW EXACTLY WHEN THEY WOULD SHOW UP. THEY SAID THEY WOULD COME WITHIN A FOUR HOUR WINDOW, BUT I FOUND IT WAS MORE LIKE SIX. SINCE I WORK OFTEN FROM HOME, THIS WAS NOT AN ACCEPTABLE SITUATION.

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