About us
Business highlights
66 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Photos of past projects
Reviews
3.2102 Reviews
Showing 76-100 of 102 reviews
Robert M.
02/2016
carpet installation
+ -1 moreunknown
Description of Work: I can't say enough bad things about this company. They lie about everything and I hate writing this because of all the bad memories this brings up. Don't ever use this company.
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$3,000
Response from Empire Today®
Vincent B.
10/2015
carpet installation, flooring contractor
+ 0 moreunknown
Description of Work: Empire Today responded very quickly to the request for an estimate. The problem was the estimate was verbal only and the representative refused to put anything in writing. My wife was at home for the quote, which was $3,000 to install 285 sq ft of laminate flooring. When asked to supply a written quote the rep said, "That's not how we do it." The actual area to be floored was 240 sq ft.
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Response from Empire Today®
Keriann M.
07/2015
carpet installation
+ -1 moreunknown
Description of Work: We called Empire to replace a very small carpet that had been damaged in the winter as well as carpet our stairs in the front hall. Initially, they were quite responsive and sent a representative out right away with samples and an estimate. It all went down hill from there. After taking our deposit, they became significantly less responsive. When we finally managed to get an appointment scheduled we specifically requested a morning appointment and took an entire day off of work...after waiting and waiting we were finally told that they would not arrive until 4:00 in the afternoon to do the installation. Additionally, the quote estimate had somehow doubled by this time. We immediately canceled our service with them and demanded our deposit back. After some initial push back, they gave it to us. We feel they were dishonest and unprofessional, and would never recommend them.
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$400
Response from Empire Today®
Sandhya M.
06/2015
carpet installation
+ -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,200
Response from Empire Today®
Rhonda D.
01/2015
carpet installation, ceramic tile
+ 0 moreunknown
Description of Work: The person who came to measure and show us samples arrived 4 hrs late , showing up at my home at 10:30 at night. The installers scratched my new paint and they did not bring enough carpet to finish the job either. When i called empire to complain they were not at all helpful. I would never use there service again!!
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$2,000
Response from Empire Today®
Kathy L.
07/2014
carpet installation
+ -1 moreunknown
Description of Work: When I made the appointment they said my husband should be at the presentation. I told them that was not possible and they made an appointment anyway. When the salesman arrived he pretty much said "this is a waste of time" because my husband wasn't there. Then he took a cursory look and gave me a price that seemed high as there was a 1/2 off special going on. I asked for a breakdown of costs-labor, padding, carpet etc. and he said they don't do that- just an overall price. He was basically done as soon as he knew my husband wasn't there. It was a waste of time- mine!
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$3
Response from Empire Today®
ROBERT & JESTINA L.
05/2007
bathtub refinishing, home remodeling, replacement windows
+ 1 moreThey were the first company available for an estimate. They worked with our schedule and came back a second time to answer additional questions. Once we decided on them they offered to be back out the next day for the install. We chose the following Saturday instead. The crew of three showed up on time and worked straight through until the project was done. After they left we noticed that they only installed one two-shelf caddy (rather than two). We also discovered after showering that there was a drip from the replaced trap. We called Empire and they sent the crew back out the following day. They explained that two may look cluttered so we opted for one three-shelf caddy instead. One quick adjustment and the problem of the drip was solved.
Description of Work: Installed bathtub/shower surround (without tub), window kit, ceiling, and faux beadboard wainscoting to cover existing tile; replaced existing shower fixtures with a new Moen set; replaced sections of wall that were water damaged and removed damaged tiles; in addition, we also had them replace the bathtub trap (we had direct access through our gutted first floor bathroom).
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,519
CHRISTINE O.
05/2007
carpet installation, flooring contractor
+ 0 moreEmpire Today didn't measure the right amount of carpet the first time so they had to come out with the proper measurements and install our carpets. I guess that is why I wouldn't give them A's across the board. They did do a good job on my carpets and I am pleased with their service.
Description of Work: Empire Today installed new carpet to 2 bedrooms, 2 two closets and my hallway. There was no flooring was removed.
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Yes, I recommend this pro
$3,000
TIMOTHY M.
04/2007
flooring contractor
+ -1 moreEmpire has a great sales team that doesn t put so much pressure on you that you feel coaxed into anything. This time around they understood that I wanted something not so expensive to install because I was leaving the home in two years after the lease was up. They knew just what to do and the salesmen helped me pick out the right colors and informed me on the procedure. The workers that installed were very professional, courteous and extremely good at what they do. The entire process was very smoothly done.
Description of Work: They installed two floating tiled floors and one rug. The two floating tile floors were thirteen by thirteen and the rug was twelve by twelve feet long. They took approximately one full day to completely install and all garbage was taken away by them.
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Yes, I recommend this pro
$6,500
CHRISTINE H.
02/2007
carpet installation
+ -1 moreI took the day off from work for estimates from Empire for siding, carpets and hardwood flooring. Thirty minutes after my first appointment, they called to say no one was available, for carpet/floor estimates. I previously had an extremely high estimate from them on windows, and used another vendor I was happy with. I have found them unprofessional, misleading on sale terms, and unable to deliver anything but slick ads.
Description of Work: No work was performed, as they never showed for estimate.
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Response from Empire Today®
JOHN C.
10/2006
carpet installation, flooring contractor
+ 0 moreThey were not punctual. The salesman was difficult to decipher. The quality of work was OK, but they left a huge mess.
Description of Work: Carpeting of two rooms.
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$700
MONA V.
09/2006
carpet installation
+ -1 moreAlthough I received phone and e-mail confirmation for the date and time the company representative was to come to my home, no one came and no one called during the scheduled time.
Description of Work: I called to set up an appointment to have someone come to my home to bring carpet samples and measure for quick installation.
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Response from Empire Today®
06/2006
carpet installation
+ -1 moreI HOPE PEOPLE GET BETTER INSTALLERS THAN I DID. THE SALESMAN WAS HELPFUL. HE GAVE US TIPS ON WHAT TO BUY AND WHAT NOT TO. I WASNT HAPPY WITH THE INSTALLER THOUGH. HE DIDNT COME BACK ON TIME OR DO THE JOB RIGHT. THERE WERE MISCOMMUNICATIONS.
Description of Work: THEY INSTALLED CARPET IN THREE ROOMS AND A HALLWAY.
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Yes, I recommend this pro
$2,400
FREDERICK S.
10/2005
carpet installation
+ -1 moreCOMPANY WAS VERY PROFESSIONAL. CAME TO MY HOUSE WITH CARPET SAMPLES. CREW INSTALLED CARPET QUICKLY. LOOKS GREAT.
Description of Work: INSTALLED CARPET IN 1 BEDROOM UNIT.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,000
SIMONE B.
08/2005
carpet installation
+ -1 morePHONE PERSON WAS POLITE AND PUNCTUAL. OTHERWISE, A BAD EXPERIENCE. EVEN IF WE WOULD HAVE SAVED MONEY WITH THEM, I NOW KNOW TO GO TO A LOCAL REPUTABLE COMPANY WHO WILL COMPLETE A JOB.
Description of Work: CALLED TO GET AN ESTIMATE FOR CARPET FOR ONE ROOM. PHONE REP. WAS COURTEOUS. SCHEDULED SALESMAN CALLED TWICE TO SAY HE WAS ON HIS WAY, ONCE DURING TWO-HOUR WINDOW AND ONCE AFTER. ONCE HE WAS 90 MINUTES LATE, I CALLED EMPIRE TO TELL HIM NOT TO BOTHER, BUT SHOWED UP AFTER TWO HOURS ANYWAY. SCHEDULED TO COME BETWEEN 9 TO 11 AM AND CAME AT 1 PM, I TOLD HIM TO FORGET IT AND LEAVE.
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Response from Empire Today®
Michael J.
07/2005
carpet installation
+ -1 moreTHE SALESMEN CAME LATE TO THE ESTIMATE, THEN AFTER WE ORDERED THE CARPET HE MADE SOME OBSCENE JOKES TO MY HUSBAND. THEY WERE SUPPOSED TO INSTALL THE CARPET TODAY.. NEXT DAY... BUT IT IS ALMOST 7:00 PM AND WE ARE WAITING FOR THEM TO COME. (SINCE 8 AM) CUSTOMER SERVICE WAS COLD WHEN WE CALLED AND WANTED US TO RESCHEDULE. WE ARE VERY UNHAPPY. WE ORDERED ANGIE'S LIST THIS MORNING AND THEN WISHED WE GOT IT YESTERDAY BEFORE WE HAD EMPIRE COME OUT!
Description of Work: CARPET INSTALLATION IN SUN ROOM
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Response from Empire Today®
AMIR R.
06/2005
carpet installation
+ -1 moreWE CALLED AND MADE AN APPOINTMENT, FOR 7-9 P.M. THE PERSON NEVER SHOWED UP, NEVER CALLED AND THE COMPANY ITSELF NEVER CALLED. VERY, VERY DISAPPOINTING.
Description of Work: OVER 60 SQ. YDS. OF CARPET TO BE INSTALLED IN THREE ROOMS.
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Response from Empire Today®
ROBERT E.
03/2005
carpet installation
+ -1 moreSALESMAN ON TIME AND PLEASANT. NOT AS KNOWLEDGEABLE AS SHOULD BE. INSTALLER IDENTIFIED AND CORRECTED PROBLEMS. FOLLOW-UP BY COMPANY EXCELLENT. ACCEPTED CONSTRUCTIVE CRITICISM. NO ADDITIONAL COST TO MAKE THE JOB RIGHT.
Description of Work: CARPET SPIRAL STAIRCASE AND LANDINGS AT TOP AND BOTTOM.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$865
JENNIFER L.
03/2005
carpet installation
+ -1 moreI WAS NOT OVERLY PLEASED WITH EMPIRE CARPET. WHEN THE CARPET IS LOOKED AT CLOSELY YOU CAN SEE CUT LINES. CARPET WAS NOT WRAPPED ON TOP STEP OF STAIRS. ISSUES WITH PRICING. I CALLED TO CANCEL THE ORDER BECAUSE I FELT THE QUOTE I RECEIVED WAS WAY TOO HIGH. THEN I WAS TOLD THEY COULD TAKE 1000 OFF SINCE THE CARPET WAS OVERSTOCKED. SO I BASICALLY ENDED UP GETTING THE CARPET FOR HALF PRICE. HAD I NOT CALLED TO CANCEL THEY WOULD NOT HAVE OFFERED ME A DISCOUNTED PRICE.
Description of Work: HAD NEW CARPET INSTALLED IN BASEMENT LEVEL OF HOME AS WELL AS SET OF STAIRS LEADING UP TO MAIN LIVING AREA.
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$900
Response from Empire Today®
KIM K.
02/2005
carpet installation
+ -1 moreYOU CAN GET REASONABLY QUICK TURNAROUND ON INSTALLATION, BUT WE LEARNED THAT YOU MUST CALL THE LOCAL PHONE NUMBER IN STOUGHTON - 781 297 5226 - IF YOU WANT GOOD SERVICE. THE 800 588 2300 TELEPHONE NUMBER IS FOR AN OFFICE IN THE MIDWEST (CHICAGO, I THINK), AND THEY DON'T KNOW ANYTHING ABOUT ANYTHING REGARDING YOUR ORDER.
Description of Work: INSTALLED CARPET IN BASEMENT ROOM ABOUT 12 BY 24 FEET AND CARPETED STAIRS.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,857
Response from Empire Today®
PETER C.
12/2004
carpet installation
+ -1 moreTHEY QUOTED ME A RIDICULOUSLY HIGH PRICE. WHEN I GOT COMPETITIVE PRICES, I CALLED TO CANCEL THE ORDER. THEIR CANCELLATION DEPT. AGREED TO MEET COMPETITOR PRICE AND SERVICES. THEY DIDN'T BRING ENOUGH CARPET. AFTER AN INCOMPLETE JOB, A SERIES OF MISTAKES AND MISSED COMMITMENTS FOLLOWED, WITH MY HOUSE IN DISARRAY FOR 5 DAYS. JOB WAS EVENTUALLY COMPLETED.
Description of Work: THEY SOLD AND INSTALLED WALL TO WALL CARPETING IN TWO ROOMS.
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$2,300
Response from Empire Today®
POLLY L.
11/2004
carpet installation
+ -1 moreTHEY WERE QUICK TO ARRIVE AND TAKE ORDER AND MONEY, THEN TOOK OVER A MONTH AND DOZENS OF PHONE CALLS TO ACTUALLY INSTALL. NEVER SHOW UP WHEN THEY SAID THEY WOULD. ITEMS "BACK-ORDERED" THEN "SENT TO WRONG LOCATION". INSTALLER SWORE AT ME. DON'T CALL EMPIRE!!!
Description of Work: DISASTROUS INSTALLATION OF BLINDS AND CARPET.
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$1,200
Response from Empire Today®
JOANNE W.
10/2003
carpet installation
+ -1 moreI WOULD NEVER USE THIS COMPANY AGAIN. WE WERE IN A RUSH TO GET THE BASEMENT CARPETED FOLLOWING A FLOOD AND SO WE WERE PERSUADED TO GO WITH THIS COMPANY. YES, THEY CERTAINLY INSTALLED IT QUICKLY, BUT, I THINK THAT THE QUALITY IS TERRIBLE FOR THE PRICE. IN ADDITION, THEIR 'EXPERT' INSTALLERS UNROLLED THE CARPET IN THE MIDDLE OF THE ROAD WHILE IT WAS RAINING IN ORDER TO CUT IT! THEY THEN HAD AN ATTITUDE WHEN I COMPLAINED. THE INSTALLATION IS UNEVEN AND UNRAVELS AROUND THE STAIRS.
Description of Work: PROMPTLY INSTALLED BASEMENT CARPET.
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$2,500
Response from Empire Today®
JERI S.
03/2003
carpet installation
+ -1 moreI WOULD PROBABLY USE THEM AGAIN IN THE FUTURE. THEY GOT THE JOB DONE AND DID A GOOD JOB. WE KNEW THAT IT WASN'T THE BEST QUALITY WE COULD HAVE GOTTEN. OUR DECISION WAS BASED ON PRICE. THIS COMPANY IS LARGE AND SOMETIMES HAS A DIFFICULT TIME COMMUNICATING WITH OTHER DEPARTMENTS WITHIN THE COMPANY.
Description of Work: INSTALLED WALL TO WALL CARPET IN TWO ROOMS AND A STAIR RUNNER
| Rating Category | Rating out of 5 |
|---|---|
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Yes, I recommend this pro
$1,600
KAREN T.
09/2002
carpet installation
+ -1 moreEMPIRE ADVERTISES THAT THEY COME TO THE HOUSE WITH SAMPLES. I WAS DISAPPOINTED WITH THE SMALL SELECTION THEY OFFERED, BUT FOUND ONE CARPET THAT WAS OK AND ORDERED IT. PRICE SEEMED HIGH, EVEN THOUGH IT INCLUDED PADDING AND INSTALLATION. PUNCTUAL. INSTALLATION LOOKS GOOD.
Description of Work: 153 YARDS OF CREAM-COLORED BERBER CARPETING INSTALLED IN A 3-STORY HOUSE.
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Yes, I recommend this pro
$6,000
Contact information
unknown, Boston, MA 00000
http://www.empiretoday.com/schedule-appointment?CID=Affiliate_AngiesList&PromoCode=250ANGIEService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Kitchen and Bath Remodeling,
Windows,
Window Treatments,
Bathtub Restoration,
Air Duct Cleaning
FAQ
Empire Today® is currently rated 3.2 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Empire Today® accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Empire Today® offers free project estimates.
No, Empire Today® does not offer eco-friendly accreditations.
No, Empire Today® does not offer a senior discount.
No, Empire Today® does not offer emergency services.
Yes, Empire Today® offers warranties.
Empire Today® offers the following services: Empire Today offers quality, name brand Carpet, Laminate, Hardwood, Vinyl, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, get professional room measurements and an all-inclusive price estimate. Plus, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Repairs
Contact information
unknown, Boston, MA 00000
http://www.empiretoday.com/schedule-appointment?CID=Affiliate_AngiesList&PromoCode=250ANGIEService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day