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Father And Son Moving & Storage Inc

Moving Companies

Reviews

1.68 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
13%
4
0%
3
0%
2
0%
1
88%


Rating CategoryRating out of 5
quality
1.8
value
2.0
professionalism
1.6
responsiveness
1.8
punctuality
1.8
Showing 1-8 of 8 reviews

Scott A.
07/2013
1.0
moving companies
  + -1 more
They never showed up on the moving date and failed to respond for request for return of refund. NEVER EVER use this company for any move!
Description of Work: I was moving from Boston to Pittsburgh and I put down a deposit and we arranged a date.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


melissa D.
06/2013
1.0
moving companies
  + -1 more
They left half of our stuff in storage. When they arrived, they charged us double to unload the first half. We then had to fly back, rent a U-Haul truck, and drive back to Florida. We also had to pay double for storage.
Description of Work: We used them for a move.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$12,000

Janet M.
01/2013
5.0
moving companies
  + -1 more
Fine, just realize as with any job, time is money, and if your move takes more time then planned, it will cost more.
Description of Work: First, I had heard the horror stories about this moving company, but we had used them in the past and had been satisfied. This time we had a small shipment of household goods, some self packed boxes, and unwrapped pieces of furniture. We were trying to time it so that we would have 2 - 3 days to drive to our destination. The pick-up was delayed due to a snow storm, and they packed our things during the ending of the snow period. One has to realize that when it is a small amount to be shipped, and it is one of several orders on a large truck, then there can be changes due to the other client's involved. The packing went smoothly, and the timing for delivery was fine. The contracted movers were responsive to our concerns, and our items were delivered in good condition and all went well. Having been in the retail industry for many years, the rule of thumb was if 10 people were serviced, and one person was dissatisfied, then that one person will let others know of the poor performance. I don't know if this was the case with the bad reports on this company, but in the 3 moves they have made for us, we have has no problems, found their pricing reasonable compared to other movers, and fine to work with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$1,300

jennifer L.
12/2012
1.0
moving companies
  + -1 more
They misquoted us by $3,000.00, so they "appeared cheap" in the begining, held our stuff hostage in the truck till we paid in cash, lied about hours they worked loading and unloading, didn't show up on time or bring wardrobe boxes, broke and tree, and ran over where our septic system was. It was a HUGE scam and they should be put out of buisness!
Description of Work: They moved us 8 miles from Framingham to Southborough, MA. They held our storage overnight.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,000

Leonard B.
09/2012
1.0
moving companies
  + -1 more
First and formost, do not ever consider using Father & Son Moving & Storage! They are Scam artists. In March of 2012 my wife and I got 3 estimates to move our belongings from our 3 bedroom home 21 miles to our new home. Father & Son's estimate was within a few dollars from one other. We unfortunately chose Father & Son. They quoted us $1,327.20. About a month before the move I called them because we needed to move out a day earlier. They said there would not be a problem and it would cost an extra $200 for overnight storage and possible another hour travel at $118/hr. On May 29, 2012 the dispatcher called and told me I would need to have $1,300 in cash for day on and another $1,100 for day 2. All of a sudden we were up to $2,400. I asked to speak to the person I had been communicating with in previous conversations. He told me that it would be more like $1,900 and if I didn't like it I could get someone else. This was not possible of course since I had to be out of the house we were selling. I questioned the size of the truck they were using and he assured me as he had previously that they move these size homes all the time and there would be no problem. I was skeptical so I pressed him. I told him we had about 200 boxes packed. He suggested we get a U-haul. We rented a 20 foot truck and moved all of the boxes our self. On the morning of May 30 the crew showed up and immediately told us that they could not fit everything in the truck. I was forced to rent another U-haul, this time a 26 foot truck. At about 2:30 the lead crew member said their truck was full and it was time to pay. He handed me a bill for $3,590.20! I was shocked. They demanded $3,500 cash and I had no choice since they had my furniture. On June 1 we moved into our new home. At about 1:30 the lead crew member said it was time to pay. This time they wanted $973. They had about 56 pieces of our furniture still on the truck. I got the local police involved and was able to get the bill down to $650. In all I paid them $4,150 and $602.50 for the 3 U-Haul trucks. They moved about 1/2 of our belongings. Further they padded the bill to the tune of $489. They also charged $75 for moving exercise equipment which was one machine that they left behind for me to move. This is the most dishonest company I have ever dealt with. I would highly suggest you stay clear.
Description of Work: Father & Son moving & Storage was hired to move the belongings of our 3 bedroom 1,735 Sq. Ft home 21 miles to our new home.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$4,150

Ann A.
09/2012
1.0
moving companies
  + -1 more
Wow, do I wish I had read Angie's List before this nightmare. This was the single most terrible moving experience in my entire life. I have moved all over the world, for a total of 20 moves, and never have I been so disrespected and scammed. Suffice it to say that after being given an approx $900 estimate, we were more than a bit surprised for the grand total to have almost TRIPLED. As another reviewer pointed out, the move took considerably longer than it should have. This company claims to be "licensed piano movers". What a joke! I want to be VERY clear that the movers who did the actual moving, were VERY pleasant, good people. But "licensed piano movers" they were NOT. Two of the men told me when I brought them lunch, that they were "visiting their brother and friend" from abroad, and "helping out" with extra work. That was not an issue for me, until half way up the stairs with my piano, one of them had a panic attack and LEFT the other holding the entire weight of the piano on his own. That could have ended very badly. But the worst is yet to come... When I wrote/called Mike, who missed our scheduled phone appointment, because he had "food poisoning", asking how the movers could possibly be licensed movers, much less PIANO movers, when they didn't even sound like they were employed by the company. How could they be, when in their own words they were "visiting" from abroad, and just "helping out " their families? That's when Mike called me a racist. He said it was racist that I was "having a problem with the movers not being from this country." I consider it an implied threat, calling me a racist. (I am, by the way, NOT originally from this country.) I can only assume that it was his way of safeguarding against me taking legal action for the absolutely terrible moving experience that cost me three times the estimate? (I don't have a racist bone in my body and was seriously offended and hurt. All I wanted was proof of licensing for moving my piano, not birth certificates!!!!) PIANO MOVERS is what I paid for...otherwise I could have moved the d*** thing myself! I can reiterate again, that the movers were great guys, just inexperienced. (As a side note- one of the movers even asked me "how come you're paying so much more than the regular hourly"? Even for weekend rate. It ended up being even more because they upped the overtime charge at the end as well.) This experience was so emotionally draining for me, that I don't think I'm even going to bother mentioning the damage that was done to our brand new home. The deep nicks in the walls....the scratches on the new hardwoood floor. Thank you Father and Son, for making the move into our very first home the worst day possible, and gouging us for money. Whoever started this company, with it's "Mom & Pop" ring to it, must be very disappointed.
Description of Work: Moving from 2 bedroom apartment into new home 10 miles away. Had specifically requested "piano movers".

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,700

Ryan P.
08/2012
1.0
moving companies
  + -1 more
This is a very sketchy company particularly in terms of their professionalism. We called to receive an estimate for a local move which we received promptly however they were on the very high end compared to other estimates we received. The company we used for our last move and were very happy with gave us one of the better estimates we received thus with both of those factors we decided not to use their services and assumed that would be the end of things. Several days later my wife received the quote a second time - I assumed this was an error that someone picked up our file again or that the system had a glitch and left it there. At the end of the week my wife received the quote a third time followed up with a call shortly after. Upon telling the sales person that we decided not to use their services they tried to frighten us back. We were told about how companies who ask for deposits are typically brokers and not small local businesses, we would not receive anywhere near the level of service, and that they would try to give us a low estimate and close out with a much higher price. When my wife told them that the other company was local, we had used them before, they were professional, prompt, courteous, less than their estimate, and did not employ scare tactics they gave her some attitude before giving up their shtick. Avoid these people!
Description of Work: We received an estimate for a short distance move.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
3.0


Scott A.
06/2012
1.0
moving companies
  + -1 more
1) DO a lot of research and look at as many sites as possible before hiring a mover2) DO make sure you pay with a credit card and only the minimum amount for any mover3) DON'T USE Father and Son Relocation Services no matter where you are if they are affiliated with the Billerica, MA company4) DON'T TRUST anything they say, and make sure you get in writing all claims put forth by any mover you hire5) DO CANCEL the charge if there are problems and do it immediately6) DO make sure you check the movers reputation on Angie's List, 123moving.com, and Department of Transportation and any other site you can before hiring a mover7) DO make sure your mover has an emergency contact # for you to call if needed8) DO have alternate plans just in case your mover fails to show9) DO keep an inventory list of all your packed goods10) DO make sure you are given the brochures about moving and your rights from any company you hire11) DO make sure you have a copy of the estimate and make sure you have the moving companies' DOT and other major number for use if needed. 12) DO use common sense when dealing with movers and DON'T let them bully you
Description of Work: I hired Father and Son Relocation Services to move me from Boston to Pittsburgh with a stop (paid extra) in CT. I put down 1/3 as a deposit--thankfully on my credit card. (I have opened a dispute with Amex and the charge is being suspended; I fully expect a refund will be granted according to my last call to Amex.) I signed their binding estimate, had numerous email and phone conversations with the salesman Marc. Two days before my move was scheduled to occur, dispatch called me and gave me a 1-4pm window for the truck to arrive. At 3:15pm on June 16th I made my first call to the 888 telephone number and let word on the dispatch extension. A couple of hours later I made a second call and sent an email to the regional manager. There were NO responses to my phone calls or emails and nothing from the company on Sunday or on Monday. I called them on Monday and spoke to someone in dispatch who claimed she didn't work on June 16th, for the first time in 3 weeks. She didn't know why my pickup didn't take place and promised to get an answer for me and call me back. Because of their HORRENDOUS lack of responsiveness, HORRIBLE customer service, and MISERABLE communications (including not having an 800 number for emergencies) I wound up having to hire movers at the last minute, as well as a U Haul truck, and drive myself and my car to Pittsburgh. I have had to pay significant out of pocket expenses for these last minute arrangements, way more than the estimate originally given me. In short, I would NOT use Father and Son Relocation Services if they were the last moving company on earth and I warn you not to either. I did research the firm before signing the estimate and hiring them but somehow got few if any negative comments back. Now, after inputing their name numerous times all I get is horrendous reviews. Do not be taken in by their fancy website or smooth talking salesman...this company is a RIPOFF!

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,850

    Contact information

    45A Dunham Rd, Billerica, MA 01821


    Licensing

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    Service Categories

    Moving Companies

    FAQ

    Father And Son Moving & Storage Inc is currently rated 1.6 overall out of 5.
    No, Father And Son Moving & Storage Inc does not offer free project estimates.
    No, Father And Son Moving & Storage Inc does not offer eco-friendly accreditations.
    No, Father And Son Moving & Storage Inc does not offer a senior discount.
    No, Father And Son Moving & Storage Inc does not offer emergency services.
    No, Father And Son Moving & Storage Inc does not offer warranties.

    Contact information

    45A Dunham Rd, Billerica, MA 01821