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Done Right Services

Foundation Repair, Basement Waterproofing

About us

Done Right Services is a family owned and operated Basement Waterproofing & Foundation repair company since 1998. With over 25 yrs experience in Fieldstone foundation repair, re-pointing and waterproofing. We offer a 30 yr warranty, creating dry basements for a healthier, mold and mildew free environment. Providing additional services in concrete Foundation Crack Repair,waterproofing. Bulkhead Waterproofing, Concrete foundation Waterproofing. Offering a lifetime warranty of the foundation and a 15 yr money back guarantee! call today for a free consultation. 978 -808- 7873

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Fieldstone Foundation, repair, restoration Re-pointing ,waterproofing. Concrete foundation Crack Repair , Basement Waterproofing, Basement and Garage floor Crack Repair, Basement and Garage floor sealing,coating, waterproofing. concrete foundation sealing walls and floor.Radon Elimination,Bulkhead waterproofing.Moisture proofing,

Services we don't offer

We do not pour concrete, we only repair.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

4.6136 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
11%
3
5%
2
4%
1
9%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 51-75 of 136 reviews

Linda G.
09/2013
5.0
basement waterproofing, foundation repair
  + 0 more
Jeremy looked at the job, gave me a quote and we scheduled the work. I got a second quote which was about the same and decided to go with Jeremy. Jeremy and Danny arrived as promised, removed everything from the basement and stored it in the garage. They did the demolition work which involved removing studs, insulation, etc. back to the bare walls. They power washed everything, removing mold and mildew and left 5 blowers to dry it over the weekend. The small dumpster for the job never arrived so rather than leave the debris in the driveway for a couple of days, they loaded it all into his truck and took it for disposal. They washed down the driveway to be sure there were no nails or anything left. They returned to do crack sealing on the appointed day, left for a few hours to allow that to dry and returned in the afternoon to apply the waterproof paint which is a commercial marine product. They returned after everything was dry and brought everything I wanted back down to the basement. My bulkhead had leaked since it was installed several years earlier and Jeremy spent a lot of time sealing everything on the stairs and bulkhead which were not in the original price at no extra cost. So far, no leaks! I have worked with many contractors as a property manager and I have never seen 2 men work harder or more efficiently than Jeremy and Danny. They have a system and it works. When they removed the insulation from the ceiling, they found questionable wiring issues and Jeremy made a point to show them to me right away, and recommended having an electrician check it all out. They were very friendly and obviously take a lot of pride in their work.
Description of Work: Waterproofed my unfinished wet, moldy basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,850

Tony C.
09/2013
5.0
basement waterproofing, foundation repair
  + 0 more
I took advantage of an Angie's List promotion for discounted foundation crack sealing. Jeremy was courteous and professional, showed up on time, and did great work. After fixing the major crack, he offered to plug a smaller hole for free. I've not seen any presence of moisture since the work was performed, even during the heaviest rains. Great job all around.
Description of Work: Sealed two cracks (one large, one small) in a concrete foundation wall that had been leaking during heavy rains.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$600

Dennis R.
08/2013
4.0
foundation repair
  + -1 more
Update - 11.12.13: After an Angie's List agent got involved, Jeremy scheduled service with me (foundation repair), showed up on time and completed the work. I am satisfied with the final outcome.
Description of Work: I had a small project I knew I needed done on my foundation. I bought two Angie's List coupons that gave me $1,000 credit for work. The company's representative told me my foundation was in good shape except for a section that needed some pointing of the mortar and a crack he recommended filling. I told him I had another solution for the crack and only wanted a quote on the motor work. He said he would email me a quote. No quote came. I called and he said he mailed it. Nothing in the mail. I asked him to email me. Representative said he would. Nothing emailed. I contacted him again and asked him to reply to my email with the quote. He finally replied with an outrageous quote of $1,800, including the work to fill the crack which I explicitly told him I would take care of myself. I will have to find someone else to do the work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$399

Michael S.
08/2013
4.0
concrete repair, foundation repair
  + 0 more
It was slightly difficult to coordinate schedules but everything else was fine.
Description of Work: I purchased the deal for $99 for Fieldstone, Poured Concrete or Cinder Block Foundation Inspection PLUS $500 Repair Credit.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Dereena M.
08/2013
5.0
concrete repair
  + -1 more
It went very well. They were into making sure that I was pleased with the job.
Description of Work: They came out to repair the cement base of my parents carport. They filled the cracks and wholes of the missing cement. The person in charge of the project was very knowledgable.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Henry H.
07/2013
3.0
foundation repair
  + -1 more
Jeremy seems a knowledgeable contractor. After the above assessment was completed, he was shown an area outside which has a history of producing water intrusion in heavy or prolonged rain storms, and he immediately discerned the solution that had been the consensus of several other contractors we have consulted. He said his company is booked for the summer, and promised to get back to me with proposals both for fixing the leaks in the foundation and for installing a drainage system for the problem area. We haven't heard from him again. I did call him about a month after his visit and left a message requesting a return call, but he has yet to respond.
Description of Work: Jeremy walked around the exterior of our house and then inside, around the basement walls assessing the integrity of the foundation and looking for leaks. He pointed out a couple of small instances of the latter.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
1.0
punctuality
5.0

Yes, I recommend this pro

Response from Done Right Services
As I mentioned to this customer at the time of the inspection. we are all booked Up for the summer, it has been an extremely busy year and would get back in touch with him in the fall. He understood and had no problem with that.

kevin M.
07/2013
1.0
basement waterproofing
  + -1 more
We purchased a fifteen year warranty for the work that was performed. When I called recently for a leak, they claimed that it wasn’t from their work and they refused to honor the warranty.
Description of Work: I used them to repair a leak and to do work in my basement.

Rating CategoryRating out of 5
professionalism
1.0


Response from Done Right Services
This customer had us seal up joints and cracks on one side of his basement. Water was entering from cracks on the other side. Which isn't covered by our warranty.

YAXIN W.
07/2013
4.0
foundation repair
  + -1 more
I got a big deal for $190 for foundation crack repair for this company. They were excellent. I think they did a good job.
Description of Work: Done Right Services did a foundation crack repair for me. There was a crack on the wall and they fixed that crack.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro

LORA H.
07/2013
2.0
foundation repair
  + -1 more
Eventually (after about 7 months had passed) came, looked, told me I had to pay big bucks to get someone to jack up one corner of my house and that they would send me an estimate to spray the damp basement with rubber to seal it, providing I cut the access pipes to my oil tank so it could be moved and then pay whatever third party to reconnect the pipes. I have yet to see the estimate. What a waste of $198 to get a Groupon for inspection and $1000 credit for work.
Description of Work: Came, looked, gave me an estimate and conditions for them to do the work

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
1.0
punctuality
3.0


Response from Done Right Services
This client purchased an inspection back in December 2012, she claims it took 7 months to schedule the inspection, she called me in late spring of 2013 when I was out of town. My voicemail and email responses informed all callers I was away on vacation and will contact them when I return. I contacted the customer when I returned from vacation and left a voicemail. Never herd back from her. Several months later she called again looking to schedule an inspection. We schedule a date and time. I arrived at the clients house on time and provided a thorough inspection. She informed me she just purchased the house with NO inspection, and wanted to know what was going on in the basement, First issue I noticed, she had a structural crack.I explained that she would need to consultant with a structural engineer and that foundation repairs like hers are quite expensive to correct.Second was the how damp and moldy the basement was, again I explained in detail her options. On the other side of the basement she had a steady flow of water pooling everywhere. A loose connection in a water line. It took me 2 seconds with a pair of pliers to stop the water. It amazes me how some people can twist words around to make us sound bad. For the money she spent on hiring my company for this inspection, I would say it covered the fee for fixing the leak in the pipes a plumber would've charged. And now she has a better idea on whats wrong with her basement. And its always a good idea to have unions installed on your oil tank lines so you can disconnect your oil tank and pull away from the foundation to make a repair and put back when done. Most oil companies provide this service. Thank You.

Karen-Lee M.
07/2013
3.0
foundation repair
  + -1 more
He basically wrote up an estimate of what the work would cost. The estimate did not include how much time would be needed by the workers, the type of chemicals used (or their cost), and was very roughly itemized by whether I chose to have x, y or z done or all xyz, just rough cost. He was very personable and was in an out in less than an hour. He stated that the sealant is good for 30 years. I took the estimate, but I do not believe I would hire this contractor. If it takes several weeks and multiple calls just to get an estimate, I do not feel confident that my calls would be answered if a problem or emergent situation occurred. The estimate basically confirmed everything the home inspector had told me when I purchased the home a few years ago. I don't believe the price quote was out of line, but would need to compare with other contractors- to the best of my knowledge at present it seems fair. I gave a low grade for responsiveness, professionalism and punctuality because I believe a call from a prospective client should be returned within a day or two, not several weeks. This also highly colored my overall grade. I plan to get a few more estimates and do more research before hiring a contractor to do this work.
Description of Work: I purchased a coupon for a basement foundation evaluation. I made three calls, none of which were returned. I had just decided to contacts Angie's List and demand a refund when I was contacted by Jeremy. He stated he would be in my area on a certain date. I was off work, so I booked an appointment. I was delayed in traffic so I called him from my cell, and he arrived at my house shortly thereafter. Jeremy and his assistant seemed very pleasant and inspected the foundation inside and out. He discussed what I needed to do to seal the basement walls and floor to make it waterproof.

Rating CategoryRating out of 5
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0


Iris J.
07/2013
3.0
concrete repair, foundation repair
  + 0 more
The deal did not cover the exterior and we were unaware of that. We needed interior and exterior work. I was not home during the service but my husband was. The work has held up so it seems fine at this point but it has been short term so it is hard to predict. We felt like it was a bait and switch kind of deal.
Description of Work: They did putty work in cracks in our home. They charged price by where the cracked showed up.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Hanns G. H.
06/2013
5.0
basement waterproofing, foundation repair
  + 0 more
We had substantial leakage from the granite basement walls, where the mortar must have been the original from 1900. It started slow but got gradually worse. The torrential rains of this spring made us realize that we had to solve the problem. We have not had a major rain storm yet, so the proof is still in the pudding. But we are pleased with the working mehtodologies and the timeliness/professionalism of Jeremy Custeau and hios helper, Danny.
Description of Work: Waterproofed Basement walls and the main basement floor

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,500

Grace N.
06/2013
5.0
foundation repair
  + -1 more
The provider arrived as scheduled, inspected the crack and then explained what he was going to do to repair it. He quickly did a preparation of the surface and then applied the repair material neatly and efficiently. He finished quickly and cleaned up the work area completely. It was both a professional and a pleasant experience. I would recommend him to anyone with a similar problem or for any other foundation work.
Description of Work: He repaired a crack in the basement (foundation) wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$199

Natalie J.
06/2013
5.0
concrete repair, basement waterproofing, foundation repair
  + 1 more
Very friendly and professional , excellent service. It was a good deal for me.
Description of Work: He cheked the inside and the outside of the foundation. He checked the basement wall and talked about different stains on the floor and what they mean. It meant that they could be water damage in the past. Gave me information about what to look for.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Maria T.
06/2013
5.0
foundation repair
  + -1 more
I bought 2 coupons each cost $198.00 and since I had 2 cracks in my basement I bought 2. It took a long time to fix the cracks in my garage due to the weather conditions (since the walls need to be completely dry before they could be fix) and my schedule, but Mr. Jeremy Custeau kept in touch with me and returning my calls right away, he was on time the day he showed up for the job and he called me the next day to checked if everything was ok.
Description of Work: Repair 2 cracks in the garage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$398

collin R.
06/2013
2.0
concrete repair, epoxy flooring
  + 0 more
offered an outrageous estimate to seal my above ground foundation, $2700. about $10. sq ft.
Description of Work: inspected my foundation

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$99

Response from Done Right Services
This Angie's list member purchased a big deal coupon for a $99 foundation inspection. He called to make an appointment, we scheduled a date, on a Saturday morning to accommodate his schedule, arrived a bit early and provided him with a through inspection of his cinderblock foundation, inside and out. He showed me areas of concern and also where water was getting in. The back of the house where most of the foundation is exposed, wind driven rains beating on the foundation, penetrating the block and joints, causing leaking in the basement. Clogged gutters on the side of the house splashing over and deteriorating the the blocks. I explained sealing the exterior of the foundation including all the joints and cracks within the blocks where the water was entering would be the best for his water issue and to also stop the deterioration of his cinderblock foundation, I explained the differences between our rubber coating and other different types of coatings used on foundations.I provided him with a written estimate on the spot and answered all his questions. Thats what he paid for.

Faith J.
05/2013
5.0
foundation repair
  + -1 more
Jeremy was punctual, friendly and professional. He walked me though all the details of my basement and described his services and pointed out areas that needed some attention. He also gave me information for getting the water away from the house where the down spouts are. He gave me an estimate for repairs, re pointing and re-sealing.
Description of Work: Inspected the basement to see what work would need to be done.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Russell B.
05/2013
5.0
foundation repair
  + -1 more
Arrived on time. Finished project in approximately 45 minutes. Explained process. Easy to work with. Friendly.
Description of Work: Fixed foundation crack

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

jared S.
05/2013
5.0
concrete repair, foundation repair
  + 0 more
I purchased the big deal coupon for this service. Their service went well and I liked their quick response. Their response time and booking was fast. They turned around pretty quickly.
Description of Work: I used Done Right Services for concrete pouring and repair and foundation repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Jim L.
05/2013
5.0
foundation repair
  + -1 more
The team arrived on time and did a through assessment of the foundation crack. They explained why it was not a structural concern and what they recommended as a cosmetic fix. They cleaned the crack and dug down a foot or so where it disappeared into the topsoil around the foundation. They applied and smoothed a sealant. All went well and they were done within 30 minutes of arrival.
Description of Work: Repaired external crack in foundation wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Dianne W.
05/2013
5.0
basement waterproofing
  + -1 more
On his recommendation, I will be taking some preliminary action with 2 downspouts and then have him return to clean/seal/waterproof the problematic back basement wall. Jeremy was very generous in sharing information about what I could do if I chose to take further steps & sink a new underground water run-off system - where I could go to get materials, a website that detailed instructions. I was very happy that I took advantage of the deal.
Description of Work: This was the first visit to inspect a damp basement wall and corner of basement. Jeremy was very pleasant, thorough in his explanation of where the problems were stemming from, what I could/should be doing to rectify.

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Nicholas J.
05/2013
5.0
foundation repair
  + -1 more
Jeremy is very capable, punctual, and has good pricing. He offered some additional recommendations for other work his company could perform, which I declined (for now), but did an excellent job on the foundation repair for which I'd initially contacted him.
Description of Work: Shored up and re-mortared a cracking fieldstone foundation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Cynthia S.
05/2013
5.0
foundation repair
  + -1 more
I had to wait until the crack was completely dry for the work to be performed. That proved tricky. Also they were very busy by the time the crack was dry so it took a few weeks to coordinate. Having said that the job was done quickly and comprehensively and they fixed a few possible trouble spots at no charge. The charge for the second crack was substantially more as they wouldn't give me the coupon rate for that one but they did a good job and I would use them again.
Description of Work: I had two foundation cracks repaired. They second one was spotted while here to repair the first one. They also repaired some tie rod holes.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$500

Maria V.
05/2013
4.0
foundation repair
  + -1 more
I tried to schedule an appointment with them with a good advance notice; the vendor responded that the date was not convenient for them, and would contact me when they are next planning to be in my area. I have not heard from them since, and would very much like a refund..UPDATE: The inspection was scheduled and Jeremy showed up exactly on time. He explained why there was a such a long felay in getting back to me, and the explanation was perfectly reasonable, so I am updating my ratings to reflect my updated experience. Jeremy looked at my foundation inside and out and gave me a little education about the type of foundation. He demonstrated excellent knowledge and understanding of what he saw and what did and did not need to be done. We have scheduled some small repairs to be done in August, all well within the Big Deal coupon.
Description of Work: I bought a Big Deal from this company for a complete foundation inspection and $500 credit towards repair work back in March.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
2.0
punctuality
5.0

Yes, I recommend this pro
$99

Gregory K.
04/2013
1.0
foundation repair
  + -1 more
Bad experience...waste of my time and frustrating...can I get my money back?
Description of Work: Called the company twice...never got back to me or made an appointment to come and do the work.

Rating CategoryRating out of 5
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$199

Response from Done Right Services
This customer called when I was out of town, my voicemail informed everyone who called I would return your call when I get back. This customer left 3 messages to schedule an appointment. when I returned from my trip I returned his call twice and left voicemails. he never got back to me.

Contact information

5 Mount Vernon Ave, Billerica, MA 01821

http://donerightservices.net

Service hours

Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 2:30 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
177877
Trade License Locale
MA
Trade License Authority
Massachusetts Consumer Affairs and Business Regulation - Home Improvement Contracting
Trade License Expiration
03/04/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Foundation Repair,
Basement Waterproofing

FAQ

Done Right Services is currently rated 4.6 overall out of 5.

Monday: 7:00 AM - 4:00 PM

Tuesday: 7:00 AM - 4:00 PM

Wednesday: 7:00 AM - 4:00 PM

Thursday: 7:00 AM - 4:00 PM

Friday: 7:00 AM - 2:30 PM

Done Right Services accepts the following forms of payment: Check
Yes, Done Right Services offers free project estimates.
No, Done Right Services does not offer eco-friendly accreditations.
Yes, Done Right Services offers a 10% senior discount.
Yes, Done Right Services offers emergency services.
Yes, Done Right Services offers warranties.
Done Right Services offers the following services: Fieldstone Foundation, repair, restoration Re-pointing ,waterproofing. Concrete foundation Crack Repair , Basement Waterproofing, Basement and Garage floor Crack Repair, Basement and Garage floor sealing,coating, waterproofing. concrete foundation sealing walls and floor.Radon Elimination,Bulkhead waterproofing.Moisture proofing,
We do not pour concrete, we only repair.

Contact information

5 Mount Vernon Ave, Billerica, MA 01821

http://donerightservices.net

Service hours

Monday:
7:00 AM - 4:00 PM
Tuesday:
7:00 AM - 4:00 PM
Wednesday:
7:00 AM - 4:00 PM
Thursday:
7:00 AM - 4:00 PM
Friday:
7:00 AM - 2:30 PM