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Cronin Tile Co

Ceramic Tile, Kitchen and Bath Remodeling, Marble and Granite

About us

Installation, repairs, and restoration of ceramic tile, stone, marble. 30 years experience. 1 other employee. No sub contractors. Charges by the job. No travel/trip charges.

Business highlights

31 years of trusted experience

Services we offer

Installation, repair, & restoration - ceramic, stone, marble, & glass tiles. Floor & wall mud installation.

Services we don't offer

Vinyl Flooring

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

yes



Accepted payment methods

Check

Reviews

4.821 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
5%
3
0%
2
5%
1
14%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.8
responsiveness
4.7
punctuality
4.8
Showing 1-21 of 21 reviews

Blair R.
12/2019
1.0
ceramic tile
  + -1 more
I cannot recommend Cronin as he did not have the courtesy to call me and tell me he was no longer interested in doing the job that we had agreed on. I called him up, it took 2 calls to have him call back. Then we set up a time, he came over, we agree on a price, and he said he would be back 'sometime' in the next week to start. Next week came, and I gave him until Wednesday before calling, then I called for the next 3 days, each time leaving a message, asking for the courtesy of a call back- which he never did. He could have even responded and said he was no longer interested so I could start looking elsewhere. And it was a super easy job that someone else started 2 weeks later. So effectively I lost 3 weeks waiting for him, and then finding someone else. His price included a hefty premium as well that I had agreed to just to get it done. Bottom line, Cronin is unreliable, he might do good work if you can get him there, maybe? So if you are not in a rush, or don't have a problem being blown off, give him a go!
Description of Work: Tile Shower

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,300

Robin G.
10/2017
5.0
ceramic tile
  + -1 more
great. Brian was very careful to make sure that the final job would be done well and went out of his way to find tiles that matched my old, "out of print" tiles.
Description of Work: shower tiles and wallboard

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Paul P.
09/2017
5.0
ceramic tile, home remodeling
  + 0 more
Excellent work, very thorough and quality conscience.
Description of Work: Replace grout in shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ginger S.
06/2017
5.0
ceramic tile
  + -1 more
He was very professional and did a great job
Description of Work: He recalled the bathroom tile

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Brandon L.
01/2017
1.0
ceramic tile
  + -1 more
Bought the Big Deal through Angie's List. Gave Brian 3 different dates to perform the work. He said he would let me know which day he could come. He never called, emailed or texted me after that and that was my only contact with him.
Description of Work: Grout repair

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Tim T.
01/2017
5.0
ceramic tile
  + -1 more
Brian did a great job. For short money he installed replacement tile and by doing so sealed our leak. The shower/tub now looks almost new again. He came up with a very creative and cost effective solution to our problem. Brian is easy to work with. Very nice and best of all, trustworthy. Although we had met just once before when he came over to provide an initial estimate, I was comfortable leaving him in the house alone to complete the work. I would be happy to rehire Brian, act as a reference, or pass his name along to anybody looking for tile work.
Description of Work: Repaired tiles and resealed old shower/tub combo from the 1980's.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Tristan B.
01/2017
5.0
ceramic tile
  + -1 more
Exceptionally well
Description of Work: Tiling the edge of a bath

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

Daniel F.
01/2017
5.0
home remodeling
  + -1 more
No complaints with the work. It looks very good. Mr. Cronin got right to work upon arrival and didn't stop until the job was done. I'm happy.
Description of Work: Caulking in bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

Allan M.
12/2016
1.0
ceramic tile
  + -1 more
Paid for the service; provided three possible dates/time; never heard from them.
Description of Work: Caulk shower stall and clean a few tiles.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Ann Marie C.
12/2016
5.0
ceramic tile
  + -1 more
Excellent work, professional looking on work done
Description of Work: Caulking on tubs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$99

marianne A.
08/2015
4.0
ceramic tile
  + -1 more
The job was done in a timely manner, but there are several finish details that were not done well- uneven corners, grout having to be done again, unfinished/poorly planned threshold.
Description of Work: Tiled bathroom shower and floor

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$3,000

Response from Cronin Tile Co
(Removed member name), Thank you for your review, On August 14 2013 I forwarded you a written estimate.i received confirmation on April 22 2014 that you would like to do the project ,which was started in April of 2014 ( not 2015 ) I completed the scope of work which was detailed in quote< you then asked me to do some additional work ( tile vanity backsplash) which I completed at no additional cost, at that point I did some grout touch ups only, I did not have to do the grout over again,Even through it has been well over a year since the work was completed and I read your review on August 30 2015 that your not completely satisfied which the work < Im willing to address any issues you have with the installation Thank You Brian Cronin

Michel A.
08/2015
5.0
ceramic tile
  + -1 more
unknown
Description of Work: DoS: 1 Jun 15 Type fo Service: leak in bathroom $3200
Rating CategoryRating out of 5
Yes, I recommend this pro

MARY W.
01/2015
5.0
ceramic tile
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary S.
10/2014
5.0
ceramic tile
  + -1 more
He was professional and very clear in his explanations about what he saw, why that was so, and what he would do to remedy the problem.
Description of Work: Fixed a poorly done tile job in my shower stall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

JONATHAN H.
08/2014
5.0
ceramic tile
  + -1 more
Process went very well - he came and inspected the shower, provided a rough quote and date for the work. Arrived promptly on that date and found several more tiles that needed to be fixed. Removed and replaced all of the problematic tiles using spares left to me. Can hardly spot the difference between the old and new. I thought this would be much more of a problem - his work exceeded my expectations. Would definitely use him again.
Description of Work: Fixed some cracked tiles in the shower

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Andrew V.
06/2014
5.0
ceramic tile
  + -1 more
Great. Previous contractors wanted to pull all tiles around bath and replace everything, which was totally unnecessary. Brian seems to know just what needs to be done which is great from a homeowner's perspective! Brian takes a lot of care to explain what needs to be done and to clean up afterwards.
Description of Work: Repaired tiles in half bath that had pulled away from foundation wall and was improperly repaired by a previous contractor. Replaced tile and wallboard that had completely rotted due to water damage around tub in guest bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

William L.
05/2014
2.0
ceramic tile
  + -1 more
He was twice the cost of any other contractor and he was very anxious to let him do the job !!!!
Description of Work: He came out to give an estimate seemed very knowledgable submitted his estimate

Rating CategoryRating out of 5
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$5,200

Stefanie H.
01/2014
5.0
ceramic tile
  + -1 more
Brian got back to us within one day of our call, and also came out for the estimate. He was professional and accommodated our very quick timeline for our kitchen tile and backsplash. We are extremely pleased with his work, trusted him in our home, and would definitely call him again if needed!
Description of Work: Beautiful Kitchen tile work

Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Cronin Tile Co
[removed member name] Thank you for the review,I hope your enjoying your new kitchen, I noticed you rated the price of job F,For the amount of work I feel the estimated cost was reasonable.It was a pleasure to work with you and Dante and hope to do business again in the future. Thank You Brian Cronin

JUDITH S.
06/2013
5.0
ceramic tile
  + -1 more
Brian Cronin was fabulous. After looking at my bathroom, he gave me a detailed estimate of everything he would be doing. The price was in line with other estimates, and I was impressed with his attention to detail and his advice from the start. He and his helper arrived punctually every day for a week and completed the job in exactly the amount of time he had said it would take for exactly the price he had quoted me. He cleaned up the area each afternoon before he left, and brought me tile samples for me to choose from so I didn't have to go to the showroom to pick them out. He was knowledgeable about every aspect of the job and explained to me everything that he was doing. He also recommended the shower door provider who turned ut to be very good and cheaper than any other I had found. (As an aside, Brian's mother was quite ill while he was performing the work, and he managed to go and visit her each day, but still kept to my job so as to get it finished on time. He is a consummate professional, a personable gentleman, and an excellent craftsman.)
Description of Work: Renovated and re-tiled my bathroom which involved removing old tile, installing new tile and a new floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,800

Maureen F.
05/2013
5.0
ceramic tile, home remodeling
  + 0 more
Brian did a great job ! The shower and the floor look better than we could have ever imagined ! I would use Brian again for any Tile work I need and would recommend him to anyone and everyone.
Description of Work: Brian was very helpful in all aspects of the Bathroom remodel. He gave me suggestions as to where I might find tile for the bathroom. He removed all the old bathroom walls and flooring. He gave me many suggestions as to what way we could use the tile. He was very helpful when I needed help choosing shelves for the shower. He gave me many options for the floor and threshold.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Linda V.
01/2012
5.0
ceramic tile
  + -1 more
I couldn't have been more pleased with the Cronin Tile Co. From the estimate, through the entire week of work, to the end result, I was very happy with the Cronin Tile Co. Brian, the owner, is very knowledgeable and very pleasant to work with. His assistant, Brian, also, knows his job well and is as nice to work with and as easy-going as his boss. Many times I've hired a company where the boss is great, but his assistant or workers are horrible. Both Brians work very well together. They will go out of their way to accomodate your wishes and make changes -within reason- as the job progresses. They work quietly, yet are friendly; they are efficient, yet pay attention to detail - which makes all the difference in their work; they are organized, work neatly, and clean up well. I was also glad to learn that installing a mortar bed (mud) beneath the tile on the floor (rather than installing plywood-which most tile installers do) and installing cement board on walls (rather than green board and glue to hold the tile- which most installers do) exceed industry standards and will preserve the bathroom walls and keep the floor from rotting due to dampness and water, which is everywhere in a bathroom. Also, where some areas of my old tile were still intack, he regrouted and cleaned, and made the old tile blend in and look like new. I am so happy with my beautiful new bathroom. The Cronin Tile Co. does excellent work and I will definitely be calling them again.
Description of Work: BATH/REMODEL: My bathroom tile was in very poor condition. Most wall tiles around the tub had fallen and I had used duck tape to hold loose tiles and secure the wall as best as I could. Some tiles outside of the tub were secure, some loose, and some had fallen off. The bathroom floor tiles were also in horrible shape and needed to be completely replaced. Services Performed: Demo: Removed tile and substrates to rough framing in tub surround. Removed tile along bottom of sink wall (1.5ft above floor) Removed floor tile and substrate to sub floor. Removed/disposed of construction debris. INSTALLATION /WALLS Fitted out existing wall studs as needed for new substrates. Installed 1/2 cement board secured w/ corrision resistant screws. Installed antifracture waterproof membrane. Installed cement board on sink wall (bottom) Installed 4x4 ceramic tile and related trim pcs set in flex mortar (closest available match). Cleaned and removed grout from remaining wall tile outside tub area. Installed grab bar. FLOOR Installed felt paper and wire mesh. Installed mortar bed (mud). Installed 12x12 ceramic tile. Grouted walls and floor. Cost included all labor and materials and removal and disposal of construction debris. Cronin Tile Co. is fully insured Workers Comp/Liability. And all methods and materials used met or exceeded industry standards.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,975

    Contact information

    5 Maverick Cir, Billerica, MA 01821


    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Ceramic Tile,
    Kitchen and Bath Remodeling,
    Marble and Granite

    FAQ

    Cronin Tile Co is currently rated 4.8 overall out of 5.
    Cronin Tile Co accepts the following forms of payment: Check
    Yes, Cronin Tile Co offers free project estimates.
    No, Cronin Tile Co does not offer eco-friendly accreditations.
    No, Cronin Tile Co does not offer a senior discount.
    No, Cronin Tile Co does not offer emergency services.
    Yes, Cronin Tile Co offers warranties.
    Cronin Tile Co offers the following services: Installation, repair, & restoration - ceramic, stone, marble, & glass tiles. Floor & wall mud installation.
    Vinyl Flooring

    Contact information

    5 Maverick Cir, Billerica, MA 01821