Soumadel Services, LLC

The service technician explained the technical aspects in a clear and concise manner. He helped me better understand how these types of side-by-side refrigerators work, and how important it is to upkeep regular maintenance (which the previous owner of the home did not do!)

We have a HomeShield Insurance Policy provided to us by the seller of the house. Our furnace was shooting flames out the side, so we called them, and they sent Soumadel Systems. The gentleman came out promptly the next day, and took a look. He said that it was a backdraft issue, and that we should have our chimney cleaned. So we did. The flames kept coming. We had him come back. He told us that he'd called the manufacturer, and that actually, the furnace shooting flames out the side was how it was engineered. Smelling BS, I called the manufacturer. The man I spoke to was incredulous, and insisted that flames coming out the side was a bad thing, and that no one at their company would have ever told anyone that it was perfectly within operational specifications, and that any plumber who believed it was useless. So I called the HomeShield folks and insisted that they send out a new contractor. After a fight, they did. Turns out, the furnace was missing a piece, a door that contains the flame, and needed to be cleaned (it hadn't been cleaned since it was installed three decades ago). Sure enough, that fixed the issue. This new plumber was furious that the previous guy would ever say something that dumb - and told me that it was the third time he'd had to come in behind Soumadel to fix a mistake like this. They're awful, and I won't ever allow them to come to my home again. Thank goodness I trusted my gut instead of that yahoo.

I have a Home Warranty through American Home Shield and Soumadel was the company they chose to fix my electric cooktop. He came 2 days after my initial call. He said a part needed to be ordered and he would be in touch. He was not in touch with me. I was unable to cook during this time. A week later I was advised by American Home Shield that he should have had the part 3 days earlier. I called him and did not receive a call back. I called again at the end of the day and he said the part was in and he would come the following day. The following day he called and said he'd be at my home in a half hr. which was an hour before we had arranged the appointment. Then he showed up an hour later. When I mentioned his timing was off he said it's not a perfect world.He installed the new part but now one of my burner lights does not turn on. He told me the Home Warranty company did not authorize that repair. The Home Warranty company said he told them something was dropped on it which is a bold faced lie. I asked him how I was supposed to know when the burner was on, he told me to put my hand over it. The $95 was my deductible for the Home Warranty so I have no idea what his charge would have been. I am about to call American Home Shield and tell them I will not let this guy back in my home to complete the repair.