Secure Lock, Safe & Alarm Co

Did a good job.

Disaster! What a waste of time. There was confusion over the appointment time and they did not show up when I expected them. Very poor coordination. I requested they call me back on my cell, as I was home. Instead of following these simple instructions, they kept calling they wrong number my empty office in Boston! And acted indignant. The woman finally came, as I had taken the day off work. I called back twice and still she never called the correct phone number. Even though the other two companies gave very nice proposals, this company did not respond timely. After two weeks I requested the proposal by email and phone to compare to the others. No response. Finally I received a snail mail letter three weeks later saying they would not propose as we live on the ocean. What a joke. Given we live on the north shore, that really puts them out of business! Really dumb- they had misunderstood something we told them about PAINT jobs on the ocean and environmental concerns. This has nothing to do with security systems, nowhere near the ocean. Bizarre. Extremely brusque and unprofessional. Would not bother to pursue as vigorously as I did. Did not bother to clarify their ignorant letter.

Perfectly, this company keeps aptmt and does honest professional work.

Vendor arrived in a timely way and repair went very well.

They gave me several options (including me bringing the locks to them!) and came to our home two days later, on Wednesday, to do the work. The price was what they said it would be and the service was done professionally. I would definitely call them again for anything lock / safety related.

I purchased a Big Deal. It was great.

Well - despite the fact that a signal was difficult in our area through no fault of Secure Alarm and Lock. They were committed to finding solutions to make a WIRELESS service workable.

It worked out well and the key works fine.

It took a while and he charged me extra to get some number because he had to make a phone call.

It was fine.

I use their services several times a week. Service is always the same....great! Very professional company and recommend them highly.

The key works very well. There were some difficulties with programming the car which made the job longer than hoped but the results are very good. Service was pricey but that's a reflection of the way car manufacturers make these keys and less so due to the service provider. Overall, a good experience and I'm happy with the service.

could not provide service. waiting for credit.

I signed up for the service. They contacted me right away. I responded with questions, like, what do I do next?, and I never heard from them again.

Everything went great. Secure Lock was prompt and efficient. i also purchased other items that day Secure lock also gave me good tips. Very pleased, would definitely use again

Everything went well

It took a few days to schedule a visit, and I had to make sure that I would find a time that met Keith's schedule and wouldn't get me caught in the potentially awful traffic from Winchester up to or back from Beverly (a trip at or near rush hour can be awful). We found a time, I went up there, Keith made a copy, and it started the car just fine. What we both forgot to do was to test the key not just in the ignition but also in the doors and the trunk. When I got to work (a 45 minute drive) I found that the key was just out of tolerance and would not work in the door or the trunk. It took a few days to reschedule, another hour and a half round trip, and he was finally able to hand me a fully working key. Through it all Keith was professional, friendly, and apologetic. In fairness, my car is 10 years old, and the wear on the original key and in the ignition lock did make this more likely to happen. Were it not for the doubled inconvenience of a long trip to/from Beverly and forgetting to check the key in all locks, I would have given Secure Lock a top score.

He had find a special tool and actually had to lift the door. It was fixed in about 10 minutes. He was very professional and pleasant. The cost was very reasonable.

I went in there to verify some information on another lock company that had over charged me for some work they did. I had to compare what their costs were versus the company's cost. But I can speak very highly about them. They did a very nice job. They were extremely helpful. I went through a bill which I had got and asked them for comparable charges. They told me the comparable charges which were a lot of less. They were very nice and very quick. They were very professional. I will never use the first company and certainly use Secure Lock and Safe Co in the future.

After calling two other companies who came out to attempt the work, Secure Lock and Safe came out and were able to remove an old safe bolted to our cement basement floor and attached to our home security system. They installed a substantial, new, fireproof safe in a different area of the basement and attached it to our security system as well. They were professional, extremely knowledgeable about the products, efficient and very responsive. Would recommend them in a heartbeat! Price was actually lower than the only other safe company who was willing to take on this challenging project. The first two companies that actually came to do the work left being unable to even remove the old safe!!