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Coastal Windows & Exteriors

Windows, Roofing, Doors,

About us

Coastal Windows & Exteriors is a woman owned family run business out of Beverly, Massachusetts. As a former teacher of the deaf, the owner, Stephanie Vanderbilt, brings a unique perspective and approach that creates an educational and supportive atmosphere which customers are not likely to find elsewhere. As a business operated by a husband and wife team, Coastal Windows & Exteriors has an exceptional commitment to making the process of home remodeling extraordinary. All of our windows, roofing, siding, and doors have a transferable lifetime warranty backed by licensed and bonded installation. We are an Elite James Hardie partner and GAF Master Elite Contractor, offering the highest level of service; the "best of the best" education and factory trained installation to New England homeowners. Our absolute commitment to customer service is shown through our awards which include but are not limited to, Qualified Remodeler's Top Customer Satisfaction Leader, focusing on excellence in customer service and expertise, generating perfect records of achieving satisfied customers year after year. We have also been listed as New England's only Remodeling Magazine's Big 50 Company that won in excellence in customer service and leadership goals. As well as received the GAF Presidents Award due to our outstanding service, performance, & reliability. Coastal Windows & Exteriors is a top 100 US home improvement company servicing homeowners in the New England area and continues to make homeowners happy with three simple rules for running our business; hire great people, choose the best products, and when there's a problem, make it right!

Business highlights

14 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Eco Friendly

Services we offer

Window installation, roofing, siding, doors, & gutters.

Services we don't offer

Ask for Details for monthly promos or check special Angie Ads & Deals!

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6196 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
16%
3
5%
2
4%
1
6%


Rating CategoryRating out of 5
quality
4.7
value
4.3
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 151-175 of 196 reviews

George G.
04/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: Replacement widows, it went well

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

robert l M.
03/2016
5.0
roofing
  + -1 more
.
Description of Work: Replaced house and garage roof. It was clean, efficient and fast with quality materials and work.
Rating CategoryRating out of 5
Yes, I recommend this pro

Eugene N.
03/2016
5.0
gutter repair, replacement windows
  + 0 more
The experience been great.
Description of Work: Cleanup and removal of extra materials took a long time. Had gutter guards that were damaged and house vents damaged

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,500

Peter W.
02/2016
4.0
roofing
  + -1 more
unknown
Description of Work: Friendly and professional sales team. They did the job quickly and efficiently. The "B" rating is because the crew left pieces of shingles all around the house and roofing nails on the patio and in the driveway where the dumpster was placed.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dennis M.
02/2016
5.0
replacement windows
  + -1 more
Went exceptionally well.
Description of Work: Installed new windows

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Carmelina P.
01/2016
4.0
doors, replacement windows
  + 0 more
.
Description of Work: .

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,399

Linda J.
01/2016
5.0
replacement windows
  + -1 more
unknown
Description of Work: Everything very professional from start to finish. Clean up was great too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara P.
12/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: The process was very orderly and efficient. We met with a sales rep in October and ordered 3 windows. Within a couple of weeks, someone came to measure the windows, which took just a few minutes. The windows were ready in about 6 weeks. They were delivered on Friday and installed two days later (though they don't usually work Sundays). There were some challenges removing the old windows, but the new ones fit perfectly and they were done within an hour. We look forward to better insulation in the living room this winter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Amy B.
11/2015
4.0
roofing, siding, replacement windows
  + 1 more
.
Description of Work: New windows roof and siding.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$48,000

Anne V.
11/2015
5.0
roofing, replacement windows
  + 0 more
unknown
Description of Work: Replaced my roof. They were very responsive and professional. I had a problem with a leak in the roof and they were there within hours to put a tarp up. They were very thorough when they replaced the roof and installed top quality materials. When they were finished, they left the area cleaner than when they started. Job well done!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,800

Deborah F.
11/2015
5.0
siding, replacement windows
  + 0 more
unknown
Description of Work: Although I decided to go with another company, this company was extremely professional and very responsive

Rating CategoryRating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John A.
11/2015
4.0
replacement windows
  + -1 more
.
Description of Work: They installed 4 windows in my apartment. After getting the right windows, they fit perfectly and look amazing. Great quality!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$3,000

Rob K.
10/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: their customer service they tried to do the job. They could not do the job, therefore I am seeking a refund from Angie's list.
Rating CategoryRating out of 5
Yes, I recommend this pro

Nancy G.
09/2015
5.0
replacement windows
  + -1 more
They did a good job.
Description of Work: Removed old picture window and installed new one.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael B.
09/2015
1.0
roofing
  + -1 more
.
Description of Work: The flat rubber roof on my condo needed some repairs so i looked up roofers on Angie's List. I found Coastal, who was local and had some favorable reviews. I was able to speak with Mark and we were able to set up a time for an estimate. He did inform me that while Coastal did roofing, he may have to subcontract out the work if it only would be a repair (as opposed to replacing the whole roof). In the end this wouldn't matter as Mark never showed up, nor returned any of my call- I'm sure this happens a lot in the contracting world, however it doesn't lessen the frustration on the consumers end. Hopefully, the company can learn from this post and improve on their lacking costumer service.

Rating CategoryRating out of 5
punctuality
1.0


Glen N.
09/2015
2.0
gutter repair
  + -1 more
.
Description of Work: Complete waste of time. The offer was for gutter repair/replacement. We needed some sections of our exiting gutter replaced from the bad ice storms over the winter. The house is a large Victorian. When I scheduled the on-site quote I was very specific in what needed to be replaced. I had to leave work early to meet the estimator. The estimator was very professional and I walked him around my house to point out areas that needed replacement. He then called his office and talked with the owner who instructed him that they would not bid on replacement of sections of the gutter only a complete new gutter replacement for the whole house. Even the estimator said this made no sense since most of my gutters are in good shape. A complete wast of my time. All they had to do was communicate what services they provide and do not provide. Instead they wasted an afternoon of my time.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Steven T.
09/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: replaced a bay window

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Linda J.
09/2015
5.0
replacement windows
  + -1 more
unknown
Description of Work: Replacement windows 16 windows in all. They completed the job in one day and did an excellent job. I love the windows and they are very easy to use and easy to clean.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Tobin A.
08/2015
4.0
replacement windows
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Mark S.
08/2015
5.0
roofing
  + -1 more
.
Description of Work: Roof replacement was fast. They cleaned up well and performed after work fix up on some trim.
Rating CategoryRating out of 5
Yes, I recommend this pro

John D.
08/2015
5.0
doors
  + -1 more
unknown
Description of Work: Replaced sliding glass door.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,937

Patricia B.
08/2015
4.0
replacement windows
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,000

Response from Coastal Windows & Exteriors
Thank you for the positive review!

Richard C.
08/2015
5.0
roofing
  + -1 more
.
Description of Work: Complete new roof. Stripped all old roofing (2 layers), installed some new wood substructure, cut new ridge vent, installed total roof seal and rubber ice dam shield, reflashed around vents and chimney, and installed top-grade GAF roof shingles. We had NO leakage or ice dams this entire winter. Did the work in one day.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Coastal Windows & Exteriors
Thank you for your positive review. We are happy to hear you didn't have any leaks after that extremely difficult winter!

Robert W.
07/2015
5.0
roofing, replacement windows
  + 0 more
unknown
Description of Work: Roof replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

Response from Coastal Windows & Exteriors
Thank you for your outstanding rating of our Company. We are happy we performed well for you.

Robert M.
07/2015
1.0
gutter repair
  + -1 more
.
Description of Work: Purchased a Big Deal voucher for gutter work. They asked if there were other projects we may be interested in that they could look at the same time. When they found out that we didn't want to do more they said the job was too small, but had already cashed the voucher - still waiting for the refund. |Definitely felt like a bait and switch
Rating CategoryRating out of 5

Response from Coastal Windows & Exteriors
I am sorry we were unable to help you. We do gutter replacements not gutter repairs. Please contact Angie's List at 866-843-5478 and they will happily refund you. Thank you. Jackie Whitmarsh Office Manager

Contact information

236 Cabot Street, Beverly, MA 01915

http://www.mycoastalwindows.com

Service hours

Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 7:00 PM
Wednesday:
9:00 AM - 7:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 7:00 PM
Saturday:
9:00 AM - 7:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
174725
Trade License Locale
MA
Trade License Authority
Massachusetts Consumer Affairs and Business Regulation - Home Improvement Contracting
Trade License Expiration
03/13/2023

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Windows,
Roofing,
Doors,
Siding

FAQ

Coastal Windows & Exteriors is currently rated 4.6 overall out of 5.

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 7:00 PM

Coastal Windows & Exteriors accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Coastal Windows & Exteriors offers free project estimates.
Yes, Coastal Windows & Exteriors offers eco-friendly accreditations.
No, Coastal Windows & Exteriors does not offer a senior discount.
No, Coastal Windows & Exteriors does not offer emergency services.
Yes, Coastal Windows & Exteriors offers warranties.
Coastal Windows & Exteriors offers the following services: Window installation, roofing, siding, doors, & gutters.
Ask for Details for monthly promos or check special Angie Ads & Deals!

Contact information

236 Cabot Street, Beverly, MA 01915

http://www.mycoastalwindows.com

Service hours

Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 7:00 PM
Wednesday:
9:00 AM - 7:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 7:00 PM
Saturday:
9:00 AM - 7:00 PM