J & S CARPET

I first looked at flooring in November or December. They were helpful in letting me take samples home for a few hours. I emailed the sales person to request a quote. I never heard back. I contacted a couple more times--I was sick of buying things for a renovation and wanted to just get it done without a lot of shopping around. Finally I contacted a different sales person and she arranged a quote. The person who measures came out to do that and was quite pleasant. Then I heard nothing and emailed again and again. Finally I think I called and the quote was sent. I said yes and was given a rough time when the install would happen. It was delayed several times over a month. Then they started to install the wrong flooring. The wrong color had been sent by the manufacturer but it had also not been checked. I had to wait for it to be replaced. When the install was done the grain of one step area was opposite to the rest of the flooring when the person who came to measure had explained how the grain would be all the same way. It also bubbled. There were other issues in the part of the floor that was in an old part of the house but I could live with them. The problem I wanted fixed was in a new part of the house where there could be no question about the quality of the basic slab. I called numerous times to get it fixed. The installer came to look but didn't have the right tools. I contacted the sales person to make another appointment. She said she would. I contacted her a few more times. She stopped responding. Perhaps she no longer works there and I am too exhausted with the whole process to go through yet another round of emails and phone calls. I'm typically a low maintenance customer but this is a high maintenance supplier.

THey were very skilled. We had used them before, they did a good job.

The person who came out to do the estimate was very professional, answered all my many questions (and didn't make me feel bad about asking them, like another company did) about the process and which order to do the work in (tub, or flooring or fixtures, etc). The job was done in a day (actually 1/2 a day). They were very neat and cleaned up after the job. The floor looks great! We have an old house and they did well with all the quirks of an old house (uneven flooring, not square rooms)

We bought some sort of a linoleum bathroom flooring from them. We bought the flooring may be a year ago. Regarding their services, getting an initial call back from them was not fast, but once that happened and I was in touch with the right person, she was quite responsive all the way down the line, it went very smoothly. We told them what we wanted, I ordered it and we got it from them.

They are very good and stood behind their product. They made an adjustment for an area that was not laying down very promptly.

They did exactly what was required. No frills, no hidden charges. They were friendly, professional and timed the installation according to my needs. They were punctual and finished the job efficiently. Very friendly, low key, yet professional. Family run. Very reasonable rates. Did not put in "sneaky charges" like other companies. There was nothing I didn't like. No surprises. Use them. Keep the family run small business going!