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At Your Service Appliance Repair

Appliance Repair, Appliance Repair - Small

About us

At Your Service Appliance Repair is a major household appliance repair company that provides in home service to fix your appliances today. When you call for service speak directly to the technician/owner who will be coming out to fix your appliance. I offer flexible scheduling, same day, next day service, and carry the parts you need to fix your appliance on the spot! Serving Watertown and surrounding areas. Service:617-921-9287 Parts:800-256-7892

Business highlights

16 years of trusted experience

Services we offer

Large Kitchen & Laundry Appliance Repair- Clothes Washers, Dryers, Ovens, Ranges, Stoves, Dishwashers, Disposal, Refrigerators

Services we don't offer

Sales, Installations, Air Conditioner Repair, Small Appliance Repair: Mixers, Blenders. Snow Blowers

Amenities

Warranties
Yes
Senior Discount

5%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.968 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
7%
3
1%
2
1%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 51-68 of 68 reviews

Paulette M.
05/2018
5.0
appliance repair
  + -1 more
It went very well.
Description of Work: Gas stove heating element

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathleen H.
12/2016
5.0
appliance repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Heather T.
12/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: My freezer (as part of a fridge/freezer) stopped working over the weekend and At Your Service got good reviews so I gave a call. The owner called me back on Sunday and scheduled an appointment for Monday afternoon. (I was hoping for an earlier appointment but he had already gotten booked up.) He was prompt, and very nice. He diagnosed the issue (faulty freezer compressor hardware--required a new electronic part) and was able to replace it easily. (He asked for the product info in advance to ensure he would have the right parts with him.) There was also a lot of ice buildup in the freezer (which I recall led to the compressor failing) so he had to melt a lot of the ice out; he asked for towels to help soak up the water (which I had available). As the ice was melting and he was standing around in the kitchen, he offered me some helpful tips to keep my other appliances working well. The cost was high, but I wasn't surprised by the cost given that it was an electronic part; it was certainly better than shopping for a new fridge! I would definitely use At Your Service again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Joel P.
08/2014
4.0
appliance repair
  + -1 more
unknown
Description of Work: Installed garbage disposal in kitchen. Generally went well, but did not replace rubber flaps at top of disposal after cutting out the old ones.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from At Your Service Appliance Repair
If I remember correctly, the splash guard was not a piece that came with the specific ISE disposal I installed because of the short distance between the opening and grind plate. I had to remove the old one because it was falling apart and did not want it to jam up the new disposal. A splash guard is a piece of rubber that goes on the top of the drain from the sink, above the disposal. In this case just a piece that pushes in from the top and cost maybe about 5 dollars from a hardware store. It is recommended that you use the the stopper to cover the disposal while using it making the need of the splash guard unnecessary.

Ellen R.
06/2014
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro

Arie M.
01/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Our dishwasher was broken - a technician came, looked at the problem and then ordered the parts for us and installed them - now we have a functional dishwasher...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Roberta M.
10/2013
5.0
appliance repair
  + -1 more
unknown
Description of Work: Paul is incredibly responsive, professional and friendly. Repair was completed within 6 hours of my call. I will absolutely use again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Gail H.
04/2013
4.0
appliance repair
  + -1 more
2/5/13
Description of Work: The service man was able to come to our home a few days after I called to arrange an appointment, and arrived on time. He repaired our refrigerator, and the problem was resolved. He also did a small repair to the stove. I would certainly call him again.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$357

Response from At Your Service Appliance Repair
Just to clarify pricing: The Sub Zero bottom freezer took over an hour to repair the frozen/backed up drain line for the evaporator, and then install a drain heater. The bake igniter in the oven was replaced.

Katy C.
11/2012
5.0
appliance repair
  + -1 more
Excellent overall
Description of Work: Inspected dryer and repaired fridge

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

william W.
11/2012
5.0
appliance repair
  + -1 more
I was over charged period
Description of Work: I think got overcharged for a dryer fuse?? and replaced vent i couldn't figure out where the Angie list 20% discount was. cost 188.00 for fuse 50.00 for hose comes to 238.00 less angie discount 14.00? should be 20% (should be 190.40) i got screwed

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$224

Response from At Your Service Appliance Repair
Dear Customer, I'm sorry you feel that way. The discount is for 15% off labor only, there has never been a 20% discount off of anything. The labor was $91.65 and 15% of that is $13.74. There is no discount for vent replacement. I use a national appliance price guide for my pricing, $188 is the standard price for that job. If you ever have questions about pricing please don't hesitate to ask in the future. All pricing information can be found on the company's website.

Susan T.
01/2012
5.0
appliance repair
  + -1 more
it was a simple pleasant visit.
Description of Work: Paul tested the washing machine which had overflowed - perhaps technically he didn't do a repair, but he did a thorough diagnostic testing on it and told me that the machine was just fine and that I had a plumbing problem. He was very professional and acknowledged that his expertise is limited to large appliances and not plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.95

JUDITH L.
11/2011
5.0
small appliance repair
  + -1 more
See above. Service was excellent
Description of Work: Extremely prompt and professional. He diagnosed the problem quickly and presented me with the solution and price. Explained everything clearly. He fixed the dryer on the spot. Cleaned up after himself and gave me some extra information on both the dryer and washer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

william F.
08/2011
5.0
appliance repair
  + -1 more
It went great. See above.
Description of Work: It cost $220 but I used an Angie's list coupon and got $60 off. Paul came within hours of my calling him, figured out what was going on, ordered the obscure part from my house and promised to be back early next week at the latest. In fact he came back the next day with the part and installed it. He also, out of his own curiosity and helpfulness, took a look at a couple of other appliances (dishwasher and fridge) and did some quick spot maintenance for free. So this was about the most perfect appliance experience I've had -- thank you to Angie's List and to Paul.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Wendy K.
07/2011
5.0
appliance repair
  + -1 more
I called Paul early Saturday morning on a holiday weekend when our refrigerator stopped working the day before. As we have small children, it was hard not having refrigeration. He answered our call himself, unlike most of the other service providers I called that used answering machines. Paul came that afternoon and fixed the starter relay. He was very pleasant, courteous, and professional. As an added bonus he gave us advice on appliances. We would definitely hire him again.
Description of Work: Fixed starter relay on a KitchenAid side-by-side refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$247

Andrew L.
06/2011
5.0
appliance repair
  + -1 more
They are nice. They did a nice job. They are professional and straight forward.
Description of Work: I used the services of At Your Service Repair for large appliance repair. I last used them in May 2011.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

ELISABETH Z.
06/2011
5.0
appliance repair
  + -1 more
Paul was fantastic. He came on the same day we called and diagnosed the problem within about 5 min of arriving. He worked efficiently and very neatly; we didn't end up with any water on the floor, even though he had to defrost the compressor. He gave us a clear assessment of what he was doing, how long he expected it to take, and the costs involved. He also explained to us how the freezer worked so we knew what had happened and what to look for if it happened again. I appreciated his honesty, his friendliness, and his expertise. I trusted that he would give us an honest assessment of whether he could fix the fridge or whether we needed to buy a new one. I would definitely call him for any other appliance we have that needs repair.
Description of Work: Our freezer compressor was a block of ice because the thermostat had stopped working. Paul defrosted the freezer, installed a new thermometer, and put the whole thing back together.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Misti M.
05/2011
5.0
appliance repair
  + -1 more
There was a problem with the freezer which was fixed by At Your Service Repairman. I would use this company again for future appliance service needs.
Description of Work: There was a problem with the freezer which was fixed by At Your Service Repairman. I would use this company again for future appliance service needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

Paula R.
03/2011
5.0
appliance repair
  + -1 more
I tried to fix the freezer myself and that is what made the problem occur. Don't. When the freezer began making bad noises I turned it on and off a few times and that was a bad idea. After two days of intermittent sounds that sounded serious, I called At Your Service Appliance repair: DO. He came the day I called, 3/22/11 at the exact time he had said he'd be here. Everything is working fine now. I am relieved and happy.
Description of Work: He repaired the fan in my freezer which was clogged with ice, fixed the water and ice dispenser and assured me that I did not need a new compressor which would have meant a new refrigerator. He was prompt, friendly, explained everything and an extremely pleasant person to do business with. I highly recommend him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120
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Contact information

464 Common Street 172, Belmont, MA 02478

http://www.appliancerepair.business

Service hours

Monday:
8:00 AM - 7:30 PM
Tuesday:
8:00 AM - 7:30 PM
Wednesday:
8:00 AM - 7:30 PM
Thursday:
8:00 AM - 7:30 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Insured

No License Required for Trade
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small

FAQ

At Your Service Appliance Repair is currently rated 4.9 overall out of 5.

Monday: 8:00 AM - 7:30 PM

Tuesday: 8:00 AM - 7:30 PM

Wednesday: 8:00 AM - 7:30 PM

Thursday: 8:00 AM - 7:30 PM

Friday: 8:00 AM - 4:00 PM

At Your Service Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, At Your Service Appliance Repair does not offer free project estimates.
No, At Your Service Appliance Repair does not offer eco-friendly accreditations.
Yes, At Your Service Appliance Repair offers a 5% senior discount.
No, At Your Service Appliance Repair does not offer emergency services.
Yes, At Your Service Appliance Repair offers warranties.
At Your Service Appliance Repair offers the following services: Large Kitchen & Laundry Appliance Repair- Clothes Washers, Dryers, Ovens, Ranges, Stoves, Dishwashers, Disposal, Refrigerators
Sales, Installations, Air Conditioner Repair, Small Appliance Repair: Mixers, Blenders. Snow Blowers

Contact information

464 Common Street 172, Belmont, MA 02478

http://www.appliancerepair.business

Service hours

Monday:
8:00 AM - 7:30 PM
Tuesday:
8:00 AM - 7:30 PM
Wednesday:
8:00 AM - 7:30 PM
Thursday:
8:00 AM - 7:30 PM
Friday:
8:00 AM - 4:00 PM