Ultimate Chimney Sweep

Called this company on Wed, April 12th about 3pm a gentleman { My fault I did not get his name} made an appointment for me to come to my residence on Friday, April 14th at 3:30. Waiting for over 1 hour and finally called the Uxbridge number back which I had originally called and the woman told me there was nothing in the books for me. She asked if I was sure it was them I had called and re-issured it was I had only called this one company on that date. She made me feel like it was my fault and said the soonest they could get out was Monday. Extremely dissapointed in this company will not call them back !!

The Technician was wonderful! He was very professional, and knew what he was doing! I called to make an appointment and they were able to come to my house the same day!! Their prices are reasonable, and they are on time! I highly recommend this company!

Excellent service , pictures taken , suggestions made on things to take care of in the near future - great service - very professional

There's an old saying - You get what you pay for - that is certainly true here. I needed smoke-tite applied to the smoke chamber in my fireplace. I found Ultimate Chimney and they quoted me a really low price so I went with them. They came out two days later and did the work. Before applying the smoke-tite, he told me he had to clean the chimney, which took him about 10 minutes. I asked why it had to be cleaned and he said smoke-tite will only adhere to the surface of the smoke chamber if it's clean. So I agreed to pay for the cleaning. After the smoke-tite was applied, I was told to wait 2 days before using the fireplace. To be cautious, I waited 4 days and then used it twice. The third time I used it, a large (4"x 5") chunk and several small pieces of smote-tite fell into the fireplace when I closed the flue. This was when I called Ultimate Chimney for help. During my first call on a Monday, I was told that the incident would be given to the manager for review and he would call me back within 24 hours. By that Friday (the Friday before Thanksgiving) I still had not heard from anyone so I called back and was told that all of the technicians were busy fixing carbon monoxide problems for customers. Funny, I hadn't heard that there was a CM outbreak in our area. I was again told that the manager would call me back and I was assured that someone would be out before Thanksgiving, which proved to be a lie. My third call was on the Friday after Thanksgiving to talk to the manager. I was told that the manager was "not available" but that the message would be passed on and I would be contacted as soon as possible. It's the following Tuesday and still no call. As far as I'm concerned, these people did a terrible job - probably not cleaning the chimney properly - and now they do not want to take responsibility for bad work or service. I paid them nearly $1,000 and now I cannot use my fireplace which I use for heat in the fall/winter. They basically have stolen my money and I am left without a fireplace and will probably have to call a reputable guy to fix their shoddy work, costing me even more money at the worst time of the year. Bottom line - STAY AWAY FROM THESE PEOPLE. There are much better companies out there who will not rip you off and will do better work. I just wish I had gone with one of them.

very well completed job in a few hours cleaned everything up.

Technician arrived and completed inspection prior to agreed upon appointment window. Prognosis - no liner - don't use. For $169 I expected at least to send a camera down to inspect the integrity of what was there. Many chimney sweeps advertise that and for less. On the positive side they were very responsive and made numerous communications to confirm the appointment.

arrived as promised Cleaned my hot water and burner flue, found a lot of birds.suggested new cup with grill so no more bird will come in and i approved the job since they could do it right away.. Very professional and polite.

One can use Google maps to see a location, size up the chimney and give an estimate over the phone.

Our provider was terrific. He was professional and well versed in his job. He gave a precise estimate and performed to the estimate, He cleaned up the work area and his customer service was excellent. The provider arrived at the agreed upon time. Accolades to Ultimate Chimney Sweep on a job well done.

I had called the afternoon before and was given a window of time for the next morning. They arrived precisely on time at 9:00am. Very courteous and professional. They did a great and thorough job of removing the snow very efficiently. They even cleaned up the walkways when they were done. The price was extremely reasonable as I had heard other companies charging 3times that amount. I have used this company before for chimney and flue work. They even have removed raccoons from my chimney! I am extremely pleased with Ultimate Chimney.

They were prompt, and extremely efficient,. there was nothing for me to clean up afterwards.

They were on time, neat and did a professional job. I will be calling them again shortly to do this year's cleaning!

I like them very much. They're reliable, on time, and clean. There's never even been a drop of foot and they do a quick, fabulous, on time clean job. They came and it was amazing, we got our house for 18 years and we only use them.

He was there about half day. Chimney was in bad shape, he cleaned and lined it too.

Job went extremely well. Scheduling was accommodating. Ken and Jeff did excellent job of removing some clay tiles inside the chimney to make room for the new liner. They were professional, courteous, and timely (they had to work with plumbers for new gas boiler installation). Ken was able to fix a minor problem on top of the chimney in order to get the liner cap on right. They repositioned the chimney access door inside to accommodate the height of exhaust pipes. Overall I believe they went above and beyond to make this project a success (including the office staff Jennifer,Shelly and Rebecca). Would Highly recommend and use again.

Competitive price, prompt and professional service.

Arrived in the prescribed window - barely - and finished quickly.

They did a bulk of the work after we had already passed the papers, the buyers were very happy. When they came to do the estimate, they were on time. I understood what they were recommending and why. They were very clear, punctual and I never got any complaints. I would use them again if I needed it.

It went pretty well. They were professional and efficient and got the job done quickly. They were polite and left things clean when they left. When I had the next draft test done (by another company that found the problem and needed me to get it fixed before they could do there work) it failed again, but Ultimate Chimney sent someone over to take a look. They informed me that it was drafting fine, it just needs time to warm up. I had it retested again and it passed.

the work was done, but it looks sloppy. mortar smeared on numerous bricks. holes missing mortar. the contractor I spoke to was nice enough though.

Called after reviewing providers on Angie's list. They were prompted, courteous and provided excellent work. Recommend and will use again.

The company was very responsive and recognized the need to deal with the problem promptly. Some other companies were giving me times more than a week later! I was dealing with chimney exposed without a cap during the coldest, harshest stretch of weather in years. This was the only company that would get out there the next day. Also, they quoted the price ahead of time by phone. The technician arrived early within the time window. He did a good job and was responsive to my concerns about the potential for the problem to recur. He could have easily used adhesive, as the prior homeowner's people obviously had done, and the cap would have eventually blown off again in high winds. But he took the time to replace the cap the right way. This made for a bigger job, but there was no change in price. The only issue was that - as mentioned by a number of people already on this site - I did get the feeling he was trying to and quot;upselland quot; me on a lot of other services. There was a laundry list of them, adding up to thousands and thousands. I don't know if this is something the technicians are required to do or what, but it felt a bit like a high-pressure sales pitch. Other than that, things went well.

It is hard to remember everything after 2 years. It was noisy tearing out the old iron and brick and it was a long job on a damp day. We are very happy with our new fireplace and wish we had known to do it sooner. We are also happy with the other work that they had done on our chimneys in the past, and have continued to do business with them.

Nothing to say. used someone else for the work as the quote was high and included work not required according to two others.

The guys at UCS are professional and helpful. I have had UCS come out 2 times in the past few years and they do great work without being overly pushy trying to add work to the job. They answered questions and were honest about when/how much work needed to be done. They are the only chimney sweep I use.