A-Tec Chimney Sweep

Description of Work: They cleaned all chimneys, furnace liner and explained future repairs we could do. Very professional and clean. Quick service and arrived on time.

Description of Work: Chimney swept. Professional and fast.

Description of Work: Awesome - showed up 30 mins early, quick and very clean, provided suggestions on other things that should be done but not pushy. Made time in their schedule to come 2 days after I inquired about their service. Everything was easy, fast and friendly!

Description of Work: Inspected my chimney and flue. Cleaned the flue.

Description of Work: Chimney sweep for a pellet stove. Also came in next week to repair and rebuild six layers of brick at the top of the chimney.

Description of Work: Replace chimney from roof up and applied a cap to keep animals out

Description of Work: Cleaned and evaluated two flues. Came on time super clean very nice would call again

Description of Work: Inspected chimney and installed a new liner.

Description of Work: They showed up on time and were very professional. They also shared info on wood stove set ups and answered all my questions.

Description of Work: Chimney inspect and sweep. They came out 2 days after my initial call which was excellent. Prompt, efficient, quiet and clean. Perfect!!

Description of Work: Cleaned both chimney and provided estimate on work that needs to be done later. Were on time and professional.

Description of Work: A large piece of cement crown fell off my chimney. I asked A Tec to repair it. A representative inspected the work, contacted the office and agreed to do it. He also recommended installation of steel chimney caps on my two chimneys, which I did not have, and I agreed. I also engaged A Tec to clean my gutters and my fireplace chimney, as long as they were coming out anyway. | |I am not qualified to assess the quality of A Tec's work, other than the gutters, which now drain properly. | |With the exception to be noted below, I found everyone to be polite, professional, and punctual. | |The company provided quotes before the work was begun, and the invoices equaled those quotes. My first concern, however is with their pricing. | | |Subjectively, it felt the cost of the caps felt high to me, but not being familiar with the market, I can not say I was overcharged. Cleaning the chimney took less than an hour, and $169 also felt high to me, on the other hand, this is specialized work requiring specialized equipment. Cleaning the gutters, which occurred in a separate visit, took 2 men 45 minutes from the time they drove up to the time they drove off. $250 for this work, requiring only a tall ladder definitely felt excessive. My house is 3 stories, and perhaps there is a hazard premium built into the pricing. Nevertheless, I felt overcharged. | |My other, and greater, concern was with the company's internal and external communication. | |The careful reader has noted that I called them to repair my chimney crown, but there has been no further mention of that work. That is because A Tec later determined themselves to be unqualified to do it. This despite the fact that their inspector studied the chimney, and described the problem to his office, before A Tec agreed to do the work. A less cynical customer might be concerned that A Tec had been worried that I might have chosen a different company for the chimney cap work, had I known A Tec could not do the crown repair. I give them the benefit of the doubt, but conclude that their internal communication leaves a great deal to be desired. | |Supporting that conclusion, I provided a $200 deposit during the inspection visit, which A Tec promptly deposited, but when I paid the bill for their work, no credit was given for the deposit, indicating that the inspector did not communicate to the office that I had provided the deposit. I e-mailed the company 3 times through Angie's list to inquire about the matter. I called after receiving no response, and learned that A Tec does not use that e-mail account because they have to log on first, which they find inconvenient. This is an external communication problem. After several phone communications, and reading of my e-mails, A Tec agreed that I had not been given credit for my deposit, and refunded the $200. | |As noted above, during much of my interaction with A Tec they were very professional, I give the company C for professionalism because of the communication problems. |

Description of Work: Had a chimney cleaning and inspection. Very neat and clean.

Description of Work: Stainless Steel Flu for pellet stove

Description of Work: Excellent - didn't try to up sell, gave some info that we needed and did a great job. Will use them again next time.

Description of Work: Installed a stainless steel chimney flue sleeve. They were finished in approximately 3 hours. The service was expensive, given that the repair was completed in approximately 3 hours by a 2-person crew. The workmanship was excellent.

Description of Work: swept Chimney and repaired chimney cap. They were prompt, came in and took care of sweeping the chimney for the wood stove. They examined the furnace flue upon request to see if anything was needed to be done there, and noticed the cap on top of the chimney had cracks in it. They were able to then fix the cap.

Description of Work: The chimney was cleaned and inspected, and a cap we had was cemented on. He did one other thing but I don't remember what it was.

Description of Work: Chimney Cleaning

Description of Work: Great work - we are first time homeowners, and weren't sure whether our not our wood burning fireplace chimney needed cleaning before winter. A-Tec inspected it - it did not need cleaning, so they didn't charge us for a service we didn't need! They also gave great, competitive quotes on chimney caps and other related services. Will definitely use them in the future!

Description of Work: Cleaned 5 chimneys and installed 2 custom caps.