Reviews
3.316 Reviews
Showing 1-16 of 16 reviews
Miriam S.
12/2011
appliance sales
+ -1 moreAs above.
Description of Work: We had boght a refrigerator. They have unfortunately gone out of business. A new appliance store took over their space (they are a local small chain, but I do not have any experience with them.)
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,000
Anne S.
03/2011
appliance sales
+ -1 moreWe believe in supporting the "Ma&Pa" vs. the "Big Box" retail. Walcott Appliances was recommended to us by a friend and we found they have great appliances and their price was competitive. I cannot reiterate enough that the showroom sales person and delivery folks were excellent. Walcott should be thrilled to have workers like the folks we dealt with who take pride in their work!!! However, the owner needs to take a closer look in his own customer service, the lack in his response and no follow-up courtesy calls to see how everything went. If and when we did place a call to them prior to delivery, no response calls whatsoever, no less, their plumber never even called or showed up leave us no desire to do future business with this retail store! Ratings apply to: - Quality (B) - Appliances; Punctuality (A) - Quick Delivery Time
Description of Work: At our initial visit at Walcott Appliances to look for a washer and dryer, the showroom sales person was excellent and very knowledgeable about the appliances available for sale. She was able to ask us what our needs were - Example: precise measurements (as the newer washer/dryers are much bulkier in size) and how often we do our laundry. We told her that we have no bulkhead and the machines (no larger than 27") need to come through the house into a narrow entrance into the basement. With the precise measurements, she was able to show us the new Maytag/Whirlpool machines available for purchase that would fit our needs (hence - our last purchase for a washer/dryer was 20 years ago). Her customer service was exemplary - she took the time to explain the features on the newer machines and we were glad she did!!!! She successfully sold us the right appliances to our satisfaction. The delivery guys were excellent and very pleasant - they installed the Maytag washer and showed us how to use the machine and told us the special detergent (HE) we need to purchase for the newer washer - thank goodness for this valuable information. However, due to a gas dryer hookup and they were not licensed, they could not install the Whirlpool dryer. The Walcott Appliances plumber who was scheduled to come by on the delivery date never showed up. We ended up having our own plumber hookup the gas dryer. The old washer was taken away by Walcott delivery folks but they never came back to take away the old dryer. We ended up having our plumber help us take out the old dryer and we paid the town to take it away.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,298
BARBARA H.
10/2010
appliance sales
+ -1 moreWe were very concerned as we just purchased a home with a very old washer and dryer that were of very little depth and stacked in closet. The newer appliances on the market are much deeper and we were worried they would not fit. We tried to call Sears and get help but our case was too complex and we needed a consultation. Walcott offered a free home visit, evaluated the situation and made recommendations. We were able to purchase Consumer Report rated appliances at a really decent price. Sure, they are a bit pricier than Sears but they offer personalized service, rebates, take the time to do research and really deliver. Items were installed within a few days of ordering and Brian organized everything including a plumber on site. Brian was incredibly nice and patient and really saved the day. This company has had poor ratings in the past and I actually inquired about this as really surprised me. I was told that they have a whole new team on staff and that negative staff members they had a while back had been replaced over the years. I urge you try this company out and give them a chance. Brian Sheehan is a gem.
Description of Work: Brian Sheehan from Walcott came to our home in Acton to help assess a complicated situation with the size of a closet on our second level that contained an older set of stacked washer and dryer. He then helped us find the right size appliances and had them delivered and installed.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$1,800
Linda D.
08/2009
appliance sales
+ -1 moreIt took repeated calls to them and their wood repair guy. He lost our number and didn?t bother to find it, then finally decided to pay our remodelers to fix it?but we still had to call in order to get the reimbursement check he had promised us. We won?t use Walcott again.
Description of Work: This company offers low prices, but the customer service is astonishingly bad. We had difficulty getting advice on why the washing machine they sold us beeped in the middle of the night. And the stairway rail that got broken when they delivered our refrigerator was broken for over a year!
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Linda D.
12/2008
appliance sales
+ -1 moreWe have had two problems with no response. When the refrigerate was being delivered, they broke a wooden rail on our indoor staircase. The workers told us they would tell the boss and he didn't respond. The washer was malfunctioning and the service men said that it needed a new board. They replaced the board and it still malfunctions six months later. We have made attempts to tell the boss and he was unresponsive to our calls.
Description of Work: We purchased a refrigerator, washer and a dryer from them.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Darlene S.
10/2008
appliance repair, appliance sales
+ 0 moreLast year, during the Sunday before Thanksgiving, the dishwasher failed. Walcott said it contracts out the service end of the business and the office could not give me a straight answer about when a repair person would be out to repair our dishwasher, purchased from Wolcott. It was a busy week before Thanksgiving, but no one showed up until the Friday after the holiday, and then with the wrong part. It was not the first time we were disappointed with service from this appliance store and we won't use this company again for sales or service. An appliance can be bought anywhere. You should be able to rely on the store you bought it from for service.
Description of Work: We bought a GE Profile dishwasher and four years later the electronic control panel on top of the dishwasher front panel failed. We called Walcott for service on the dishwasher they sold and had previously installed new.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,000
Yasmina S.
06/2008
electrician, appliance sales
+ 0 moreOrdering the stove & scheduling delivery was not a problem. Unfortunately, the outlet required rewiring so they took the stove back and asked me to schedule with their electrician and he would immediately arrive following the next delivery of the stove. I did this but on the scheduled day, no one came for an hour and a half after the stove was delivered. I called the store, and they said they had no record of the appointment. They gave me the electrician's phone number again and I woke him from a sound sleep but he came promptly and did an excellent job. We noticed that the stove was dented on the side but would not be seen. The front oven door was chipped on the side, and I had to buy appliance paint and do this myself. What we liked most about the company was that the appliance was available and they had a good showroom staff. What we liked least was that they need better quality control or more careful delivery of the product.
Description of Work: I bought a 30" electric stove for a small condo.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$500
Jon D.
05/2008
appliance sales
+ -1 moreIt went very badly. Numerous times they promised us a delivery date, then the machine wouldn't show up, they'd give us a new date, blame each other, screen our calls. The first salesman told me that they kept the machine in stock; the next one told me (after I paid for it) they do not stock the machine and had trouble getting it in. Then the first salesman explained that he meant they had the machine in stock in their Hartford, CT warehouse; then the second salesman said this is not true either. Throughout the whole process the two men I dealt with treated me like they couldn't care less whether I received the machine or not (they charged my credit card immediately!). Extremely unprofessional, and I have to say, dishonest. They were only mildly helpful once I had a consumer advocate associated with the attorney general's office call them.
Description of Work: They sold us a Bosch washing machine.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$1,100
Linda D.
05/2008
appliance sales
+ -1 moreThe explanation of the various appliance options was very good and thorough at the time of sale. The refrigerator and dryer arrived on time, as promised. When bringing in the refrigerator, one of the stairway balusters was accidentally broken and its repair has not yet been arranged. The washing machine was delayed. I had to call several times to ask about the status of the delivery. The washing machine, once it arrived, is not operating properly. I've left messages and my calls are not returned. We chose Walcotts because of their fine reputation. However, we have been disappointed.
Description of Work: We purchased a refrigerator, washer and dryer from Walcotts.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$3,000
TRACY V.
03/2008
appliance sales
+ -1 moreI've never had a problem with this company or the people they've sent to do the installations.
Description of Work: I purchased a washing machine.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$500
DONNA C.
10/2007
appliance sales
+ -1 moreWhat I love most about this company is that their delivery times are great. They make you aware of all of the rebates that are going on to reduce your prices. It s a ma and pa type of place, too. You get more personalized care. I mean, I can actually call and talk to so and so. They also sell parts, too, so it's really convenient. It's nice to order parts through them, too. They are wonderful, and we will continue to support them.
Description of Work: Earlier this year, we redid the kitchen in our 2100 square foot home. At this point in time, we purchased a new refrigerator, dishwasher, stove and microwave from this appliance sales center.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$5,000
Richard B.
08/2007
appliance sales
+ -1 moreAs promised, we got a call from the delivery men Saturday morning saying they were on the way and would be at our house in a half hour. Sure enough they came and proceeded to remove the old fridge and then brought in the new one very carefully. They set it up, plugged it in and confirmed that it was working. They were very friendly and courteous. We didn't compare prices but took advantage of a no sales tax weekend and a mail in rebate. The price we paid was in the range Consumer Reports listed for that model. We bought a dishwasher from Walcott two years ago and had a good experience then too.
Description of Work: We were looking for a new Whirlpool top freezer refrigerator. The model we were interested in was top rated by Consumer Reports but was not on display at the Bedford store on the Wednesday when we were there. The salesman said he would have one delivered to the store on Friday and if we liked it he could deliver on the next day, Saturday. It arrived at the store as promised on Friday. We checked it out and paid for it.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$900
Andrew H.
10/2005
appliance sales
+ -1 moreEXPERIENCE WAS POOR. THE WRONG OVEN WAS DELIVERED, AND THE STORE BLAMED THE DELIVERY MEN. I SAW THE PO, AND THE WRONG ONE WAS ORDERED. MANY PHONE CALLS TO CORRECT. ABSOLUTELY WILL NOT DO BUSINESS AGAIN WITH THIS STORE. TOO MANY OTHERS OFFER FREE DELIVERY.
Description of Work: PURCHASED A REFRIGERATOR, OVEN, AND MICROWAVE FOR KITCHEN REMODEL.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$2,000
MARGARET G.
10/2005
appliance sales
+ -1 moreHAVE BOUGHT APPLIANCES AT WALCOTT IN ARLINGTON AND BEDFORD FOR OVER 25 YEARS. GOOD SELECTION, COMPETITIVE PRICES. VERY COOPERATIVE WITH DELIVERY.
Description of Work: PURCHASED MICROWAVE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$120
HAL T.
07/2004
appliance sales
+ -1 moreOUR SALESMAN, BILL, WAS GREAT. HE HELPED US WITH WITHOUT BEING PUSHY, BUT DELIVERY WAS A PROBLEM. WE WERE INITIALLY PROMISED ''4PM - 6PM'', THEN ON THE DAY OF DELIVERY, WE TOLD IT WOULD BE 2PM, WHICH DIDN'T WORK FOR US. MANY PHONE CALLS LATER WE GOT DELIVERY TO AGREE THAT THEY WOULD CALL ABOUT 1/2 HOUR BEFORE ACTUAL DELIVERY HAPPENED. ONCE HERE, THEY DID A FINE JOB SETTING UP THE APPLIANCES.
Description of Work: NEW WASHER AND DRYER.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$2,000
Nathan D.
01/2004
appliance sales
+ -1 moreI HAVE PREVIOUSLY PURCHASED SEVERAL MAJOR (REFRIGERATOR, WASHER, DRYER, ETC.) AND SMALL (AIR CONDITIONERS) APPLIANCES FROM THEM. THEY PROVIDE VERY GOOD ADVICE ON SELECTION OF APPLIANCES. WERE EVEN ABLE TO ORDER A MODEL FROM A MANUFACTURER THEY DON'T NORMALLY CARRY AT A VERY GOOD PRICE. WE SHOPPED AROUND AND FOUND THAT THEIR PRICES WERE VERY COMPETITIVE, ESPECIALLY CONSIDERING THAT THEY DO NOT CHARGE EXTRA FOR DELIVERY OR REMOVAL OF OLD APPLIANCES. (FOR APPLIANCES WE'D SELECTED, WALCOTT PRICES WERE LOWER THAN THOSE QUOTED BY SEVERAL OTHER COMPANIES.) THERE WERE A COUPLE OF MISTAKES IN OUR ORDER, BUT ONCE WE DISCOVERED THEM, THE PEOPLE AT WALCOTT CORRECTED THEM VERY EFFICIENTLY.
Description of Work: PURCHASED APPLIANCES FOR KITCHEN RENOVATION.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$3,000
Contact information
40 NORTH RD, Bedford, MA 01730
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Electrical,
Appliance Repair
FAQ
WALCOTT SALES & SVC INC is currently rated 3.3 overall out of 5.
No, WALCOTT SALES & SVC INC does not offer free project estimates.
No, WALCOTT SALES & SVC INC does not offer eco-friendly accreditations.
No, WALCOTT SALES & SVC INC does not offer a senior discount.
No, WALCOTT SALES & SVC INC does not offer emergency services.
No, WALCOTT SALES & SVC INC does not offer warranties.
Contact information
40 NORTH RD, Bedford, MA 01730