RM RATTA CORPORATION

Excellent! they actually arrive early, they found the tank without me being there and they did the work and the person is very friendly, they explained everything they've done, the person is cooperative and the price was good!

Ratty did the job we needed in a timely fashion. highly recommend.

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be better able to My call was answered by company representative Mark McKenna who took the time to diagnose the problem over the phone. Based on the symptoms he said my problem was most likely a clogged drain and not a septic issue at all. He offered to send someone over the same day but suggested that a plumber would be better able to fix the problem I described. He saved me time and money by taking the time to understand the true issue.

When our guest reported several drains and toilets clogging on a Friday morning, this was a matter of concern, I called Ratta and immediately left from work to get home. When I got to the house, Fred from Ratta was already there. He had come immediately, checked out the situation, and explained it very well. He gave me a plan, implemented it, and was gone. Incredibly prompt, friendly and professional. All companies should operate like this.

The service tech showed up on time and went about his business expeditiously.

The concrete top's handle was broken during servicing. The previous service glued it shut.

The person who answered the phone and scheduled the appointment was very helpful. I told her that I had a coupon from the website and she mentioned that I could get a slightly better coupon from one of the circulars. She found out where the tank was located and asked a few more questions to make things go smoothly. The appointment was not too far off from when I called, which I appreciated. The person who pumped the septic tank arrived early and started digging, before I even got out of the house. He was cheerful and fast. The job was done within 30 minutes. The price was less than I expected and no one tried to sell me anything.

All work was done carefully and completely by a two person crew, Jim and Scott. They took the time to answer questions and accommodate specific requests. The people I spoke with in the office, including Jen, Mary, and Mark, were also a pleasure to deal with.

This company was a pleasure to work with. They came promptly, did the work quietly and swiftly with minimal disturbance. My husband was very impressed with how carefully the holes to the caps were dug and how the holes were covered back up carefully instead of leaving the dirt everywhere, like other companies have. We'll definitely have them back and and can recommend them without reserve.

I called several septic companies to get prices on pumping and Title V inspection. The prices from RM Ratta were reasonable and I was impressed with the responsiveness and positive attitude of the woman who worked with me to schedule the service. She knew that I was selling my home and looking for a soonest-possible appointment, and I was happy that she was able to fit me in within a week. The inspector arrived a little early for a 9:00 appointment. I had already dug the tank cover and he proceeded to locate and hand dig the two other lids -- to the tank baffle and the distribution box. I wished that I could remember the inspector's name. He was personable and customer-service oriented and he answered all of my questions and worked carefully. He took particular care to remove sod chunks from my lawn so they could be replaced afterwards without much sign of the excavation. A colleague of the inpsector's arrived a little later to pump the tank, and he did this care and skill. I was gently admonished for going longer than recommended between pumpings, and given a good explanation of why: to prevent solids from building up in the tank and ultimately making it through the baffle (where only liquids should pass) and ultimately compromising the septic field. Believe me, this hit home, as I awaited the results of the inspection of the baffle and d-box. The inspector had some challenges locating the d-box -- there was a 90-degree turn in the pipe that led to it and when we finally got to the box and lid, we could see that the liquid was at just the right level in the trench pipe outlet from the d-box. Big relief on that, confirming the system was performing as expected. Also, big relief that the design drawings I had showed compliance with current Title V criteria. I would use RM Ratta again without hesitation, but don't expect that I will, as I am moving to a home with a public sewer connection.

Prompt, professional service.

The price included two new covers and the pump was a little bit bigger than the normal ones. They were there the same day I called them. They were able to diagnose the problem that I was having. They were excellent.

My septic was failing. Rob Ratta and Mark McKenna (Business Manager) basically handled everything. Plans were drawn up and accepted by the town. Rob brought the plans over and reviewed them with me. I had an extensive job as there was a drive over the old septic. To replace the drive would have increased the cost of the system considerable. Rob made the suggestion of making the drive into lawn. I thought about it and liked the idea (although I do miss the drive too!). Rob gave me a lot of time to make all the decisions and Mark was there when I needed some advice or guidance. I obtained a loan from the town for the septic which required me obtaining 3 quotes. I noticed that the other companies that were contacted did not do a thorough job and were not really serious to give me a quote. Rob had made sure that the front area would look good after the work because of the change from having a huge drive to the area turned over to a lawn. The actual work was completed in 5 days not only included the removal of the old tank and replacement with two tanks, but the water line had to be moved and a large quantity of fill was needed to create the lawn. The employees were friendly, courtesy and efficient. Work was completed excellently. The new lawn area was seeded and the new drives were left with grading and stone dust ready to receive the drive surface that I decided to add (all agreed ahead of time). Rob and Mark and Jen are all wonderful to work with and one of the employees was travelling from RI just because the company was an excellent company to work for.

Called on Monday and service provided on Friday. I called and scheduled an appointment for Friday. (I haven't had a septic system before so am new to this procedure) They said Scott would be out at 11 on Friday. He arrived promptly at 11, helped me locate the access to the septic and pumped the system. He was very knowledgeable and answer all questions and gave several good recommendations. I will definitely use them again in the future. Cost was $320 if they locate and dig the access or $280 if I did that part myself. Now that I know where it is I can do that myself in the future.

I had a block in my septic tank, and they were able to see me the same day. They had to pump my tank to diagnose, and then gave me an estimate on fixing it, and detailed instructions on how to do it myself. This was my second interaction with Ratta, and like last time it was money well spent!

Very professional and courteous service. Easy to schedule an appointment. The service guy came on time and did a great job. Explained in details on what he was doing and provided great information on how to properly care for the septic tank. Will use them again.

They were recommended to me. They were responsive, were trustworthy and got it done quickly. I did have a problem with some of the sewer pipes and they repaired it for me. They did an intelligent job and they were very good at explain what the problem was, what the options were and how good the options were and that sort of things. They had two options with one expensive and other less expensive but which wouldn't last that long. They did a decent job.

I called many times to make an appointment and repeatedly got an answering machine. I decided to leave a message and they called back within a day, but I missed their return call. When I finally was able to get in touch with them, they were very courteous and made an appointment for the next week. The truck showed up on-time on the day that they were scheduled. The driver was very professional and gave me feedback about both my systems which are quite old. He shared some good tips about keeping septic tanks in good working order and overall the experience with this company was very positive. I had a coupon so I got a discount price but still felt it was a bit higher than other companies I have used in the past. I think their service is worth it and I would use them again.

NOT REALLY THAT MUCH TO SAY HERE--WHAT THEY DID WAS WHAT WE EXPECTED AND ASKED FOR; WHEN WE EXPECTED AND ASKED FOR IT.

PROMPT, ACCEPTED A $35 OFF COUPON (FROM ACTION UNLIMITED), CHECKED SYSTEM. RELATIVELY STRAIGHTFORWARD WORK PERFORMED IN A STRAIGHTFORWARD MANNER.

THE TECHNICIAN CAME ON TIME, HAD NO TROUBLE LOCATING THE SEPTIC TANK, DUG UP THE COVER, PUMPED OUT THE TANK AND REPLACED THE SOD.