Century Carpet is owned by husband and wife Jean & Christine Coutu. They have been in the flooring business for over 30 years. Even before graduating high school Jean was installing, and learning the business, Jean worked many years for other stores in the area, with the help of his wife Christine. The couple decided though that the only way they can be sure the customer is taken care of properly, is to handle everything personally from sale to installation. With that thought in mind on October 1st, 1986 Century Carpet was born. Since then Jean & Christine have worked hard to build their business, and their reputation. Century Carpet has made it's home in Ayer, Massachusetts for over 20 years. During that time they have built the business, and raised their three children. They taught all three of their children the flooring business. Their oldest son Brian runs one of the installation teams, and their youngest son Kyle is working his way up to flooring mechanics as well. You can even see their grandson lending a hand once in a while. The staff at Century Carpet is friendly and knowledgeable. Andrea who has been with the company for over 18 years, can take care of the customers flooring needs from sale to post installation. You will also find Katie and Naomi, who will assist you from you initial visit to the showroom all the way to installation with any of your design and flooring needs, having both been in the flooring business for many years. All of our installers and delivery people, have been hand picked by Jean. They are fully insured, and have experience in the flooring industry. Why not come in today. You won't be sorry you did. Additional Contact: Jean Coutu
Business highlights
39 years of trusted experience
Services we offer
Sales & Installation of all types of flooring, as well as countertops, backsplashes, tile shower stalls.
Services we don't offer
We do not offer the service of re-finishing hardwood, but please call our store and we'd be happy to give you a local referral. Also we do offer repair and carpet re-stretching services, however only within 15 minutes of our store location and on a case by case basis.
Excellent. We chose Century because of the knowledge & experience of owners and staff. Their price was competitive, they provided options and education. Installation crew was very professional & worked efficiently, were courteous, flexible and very neat. Job started on schedule and finished ahead of schedule. Century then provided follow-up info.
Description of Work: Installation of hardwood floors in 3 rooms, including removal of old carpentry, removal and replacement of molding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,800
Response from Century Carpet & Creative Floors Inc
Thank you for your kind review of our company. We have built our company on customer service, and quality work. It is nice to know we are continuing to do so. We hope you continue to be happy with your new floors, and we look forward to working with you again in the future.
Joshua L.
07/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Very helpful at the showroom, great guy came to measure.. Just decided to go with hardwood from a recommended family friend instead. Would deal with again in an instant.
Description of Work: Free measurement and consultation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Century Carpet & Creative Floors Inc
Thank you [Member Name Removed] for taking the time to write a review about our company, especially since we did not do your floor this time. We here at Century do appreciate it. We hope to work with you on your next project.
Deborah G.
07/2015
5.0
ceramic tile, flooring contractor
+ 0 more
Excellent installer - Harry. Great store folks, especially Katie.
Description of Work: Vinyl flooring removed, new ceramic tile installed in powder room / laundry room. Replaced sub floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,975
Response from Century Carpet & Creative Floors Inc
[member name removed] thank you for the review. Happy customers is what we aim for everyday, and making the whole experience as pleasant as possible. We are so happy to see that we are doing that. Thank you again, enjoy your flooring, and we look forward to working with you again in the future.
Lynn H.
07/2015
4.0
carpet installation
+ -1 more
One installer arrived a little later than the time window given, he worked diligently and finished earlier than expected. We were very satisfied with the work performed.
Description of Work: Helped move 1 desk, removed original carpet & pad and installed new carpet & pad in our den.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$650
Response from Century Carpet & Creative Floors Inc
[member name removed] Thank you for taking the time to write about your experience with our company. We appreciate the feed back from our customer good or bad. We do apologize for the delayed installer. We hope to have the chance to work with you in the future, and perhaps do better on our report card. Until then enjoy your flooring, and thank you again.
Patricia C.
06/2015
5.0
flooring contractor, hardwood floor
+ 0 more
The quoting process was done quickly and a date was set up as soon as the material was ordered. They showed up on time and completed the job the following day. I had found one piece that looked defective, they came the next day and replaced it. I was extremely happy with the job that was done. I would highly recommend them.
Description of Work: Removed old flooring and installed new hardwood flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Century Carpet & Creative Floors Inc
Thank you so much for your kind review of you experience with us. We try do what we can to help customers through the process as quickly as possible, and to accommodate customers time frames. It is not always able to be, but we are glad to be able to when we can. It is all part of keeping our customers happy, which is our number one concern. Again thank you for taking time out to write this review, enjoy your new floors, and we hope to work with you again soon.
DAVID H.
04/2015
4.0
ceramic tile, flooring contractor
+ 0 more
We opted to purchase the tile ourselves online at a significantly lower price and hired someone to install it. Century did give us a more competitive price than their list but they could not get close to the on line price.
Description of Work: Great help in the store to assist with reviewing options and selecting patterns. Really good customer service. Approximate cost of service $3000.00.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Century Carpet & Creative Floors Inc
We do thank you [removed member name] for taking the time to write a review about our company. We do value the opinions of ALL our customers whether good or bad. I am sorry that we were not able to meet the pricing criteria. We do try to be as competitively priced as possible, but sometimes we just cannot compete with online or wholesale places. We do hope you enjoy your new purchase, and hope you give us another shot in the future.
david C.
04/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Very happy with price and professionalism
Description of Work: Delivered hardwood
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Century Carpet & Creative Floors Inc
Thank you [member name removed] for taking the time to tell others about your experience with our company. We do appreciate it. Enjoy your new floor, We look forward to working with you again in the future.
Donna F.
04/2015
5.0
ceramic tile, flooring contractor
+ 0 more
Our kitchen had 2 old layers of sheet vinyl and the entryway had tile. All of that flooring was taken up, a new sub-floor laid down and the LVT was installed. Overall the project took three days. On day one, all the old flooring was removed. Day two, the sub-floor was laid. Day three, the new flooring was installed. The result is a kitchen and entryway that look fantastic. We could not be happier with the result and with Century in general. We would definitely recommend them and plan to use them again.
Description of Work: We had LVT (luxury vinyl tile) installed in our kitchen and entryway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Century Carpet & Creative Floors Inc
Thank you [member name remove]for taking the time to share your experience with Century Carpet on Angie's List. We are delighted that you are so happy with you new flooring. Our goal is that every customer is a satisfied one. The input we get from these reviews is very important to us. So thank you again. We look forward to working with you again in the future. Until then, enjoy your new floor.
Deorah L.
04/2015
5.0
flooring contractor, carpet installation
+ 0 more
It went well! Installer was prompt, arrived within time frame given. Installation took approximately 5 & 1/2 hours. Solo installer.
Description of Work: Carpeting in bedroom on lower level of home. Installation of carpet and padding. Old carpeting removed and taken away. Took away excess and cleaned up pieces.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,505
Response from Century Carpet & Creative Floors Inc
Thank you [removed member name] for your review. It is important to us here at Century, that every customer is a satisfied one. Enjoy your new carpet. We look forward to working with you again in the future.
Peter D.
02/2015
5.0
flooring contractor, hardwood floor
+ 0 more
Excellent service from the beginning to the end. We are very happy.
Description of Work: Install hardwood floor in the family room and office.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Century Carpet & Creative Floors Inc
Thank you Peter for your review of our business. We value every customer, and their input. It is our goal to make every customers experience pleasant. We look forward to serving you in the future.
T N.
12/2014
3.0
flooring contractor
+ -1 more
Thankfully, I choose to work with a local company that would be accountable for their work. And although the job has not gone smoothly, this company has at least been accountable and responsive. I had them install an expensive engineered wood because they said they had put lots over slab before, successfully. In my case it did not work, boards were buckling within weeks. MAJOR FAIL. Don't know if it is an install fail, a glue fail or a product fail. Recently, even a few of the nailed down boards popped up, and this is 4 months after install. They said they will stand by their work, and try to repair it all, but this is such a disaster I am thinking it may need to be totally replaced, in which case we'll see how they will stand behind their work. Will give you an update later, after a section is totally replaced, other sections glued down, again, etc. So far, they are being responsive and professional, that I will give them, but we have been totally inconvenienced and this has set the renovation back a lot, and it was not an inexpensive project. So when the job is satisfactorily done, I will give a final report and maybe change the grades.
Description of Work: They Installed an engineered wood floor in a kitchen/great room. It was half over concrete slap, glued, half over regular floor with basement underneath, nailed. 650 sq ft approx. I bot the product thru them and had them install it.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$8,000
Response from Century Carpet & Creative Floors Inc
Thank you for taking the time to write a review about our company. It is important for both the Angie's List community, and our company as well. We value our customer's input whether it be good or bad. We have built our business and reputation on customer satisfaction. Sometimes challenges arise that may be out of our control, but we strive to correct any issues to the best of our abilities. We humbly apologize for the inconvenience that you experienced, and that your job has not gone as planned. Unfortunately, the reality is, there are occasionally jobs that do not go according to plan. Please be assured that we will continue to stand behind our work, and rectify any problems. We are willing to come out at your convenience, just let us know what will work for you. Our philosophy has always been "The best customer is a happy customer". We will do whatever is in our power to continue to make sure that is every customer. Thank you again for your honest review. We look forward to seeing you soon
Jean was very punctual and extremely professional. He evaluated the integrity of the tile flooring on his hands and knees, checking for loosening grout, cracked tiles, general safety issues. He found the flooring installation was not secure and some tiles were already cracked. Jean was very knowledgeable about types of tiles and installation methods that ensure long life for floors. Jean easily addressed all questions from myself as buyer of the property, and from two realty agents who were present. In this case, the flooring will need to be replaced and we will be using Century Carpet for that job. Their service is excellent!
Description of Work: Jean inspected tile flooring in large kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Century Carpet & Creative Floors Inc
Thank you so much for taking the time to express your kind comments, and provide a review for our company. We are glad to have been able to help you with this situation. We look forward to working with you again in the near future on this project. Until then enjoy your new home.
Sharon S.
08/2014
5.0
flooring contractor, hardwood floor
+ 0 more
Workers arrived on time. Went immediately to work. They did an amazing job. Floor looks great and we will be using them to install our upstairs baths in another month.
Description of Work: Installed hardwood flooring in my kitchen, hallway and downstairs bathroom
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Century Carpet & Creative Floors Inc
Thank you [Member Name Removed] for taking the time to write a review about our company and your experience with us. It really does mean a lot to us. We are so happy that your pleased with us and your new flooring. It is important to us that every customer is a happy customer. We look forward working with you again in the future.
david C.
06/2014
5.0
flooring contractor, hardwood floor
+ 0 more
They match the lowest price I had from 3 different hardwood flooring places. Delivered on time.
Description of Work: Sold me hardwood floors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from Century Carpet & Creative Floors Inc
Thank you for taking the time to write a review of our company. The opinions of every customer is important to us. We strive to please every customer(which may not always be possible), so we are happy to see that you are pleased with our company. It is also nice to know that we are still very competitive in our pricing. We do try to keep our pricing in line with or below the competition. Thank you again, we look forward to serving your flooring, countertop, backsplash needs in the future.
Mary Ann G.
03/2014
5.0
carpet installation, flooring contractor
+ 0 more
I would recommend that the installers clean up a bit more following their work.
Description of Work: Very responsive sales staff, great in home consultation before the sale. Great job with entire installation job after the purchase of wall-to-wall carpeting for five rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from Century Carpet & Creative Floors Inc
Thank you [member name removed] for taking the time to write a review, and critic our company. We value our customers input, and use it to gauge how we are doing as a company. Our goal is a completely satisfied customer, and a job well done. We have addressed the installers cleaning issue, and hope to have no further issues with it. Thank you again, and we look forward to serving your flooring/counter needs in the future.
sabrina M.
02/2014
5.0
carpet installation, flooring contractor
+ 0 more
I have nothing but good things to say. He was able to removed the old carpet and install the new on both flights of stairs within the working day. I especially appreciated that he cleaned as he worked and then again at the end of the project. The install is beautiful. You can see the high level of skill that Brian has when you look at the carpet around the spindles. You cannot see any cuts in the carpet. We are very happy with the finished product. I should also note that the Century Carpet quote came in under the Empire quote
Description of Work: Installed carpet on stairs between first and second level of our house as well as carpet on the flight of stairs to the basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Century Carpet & Creative Floors Inc
Thank you for taking the time to write a review. We value the opinions of our customers, and use them to better serve our customers in the future.
Removed and disposed of carpet and underlayment from two bedrooms and replaced with Interceramic - Sonora tile. They moved heavy furniture. Cleanup with a Wet/Dry vacuum before laying tile would have been appreciated.
Description of Work: Removed and disposed of carpet and underlayment from two bedrooms and replaced with Interceramic - Sonora tile. They moved heavy furniture.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,300
Response from Century Carpet & Creative Floors Inc
[member name removed] it was such a pleasure working with you and your wife on all of your projects. I thank you so much for taking the time to write a review grading our work. We do value these reviews, and try to improve where we fall short. thank you again.
Jeff S.
01/2014
5.0
ceramic tile, flooring contractor, hardwood floor
+ 1 more
We hired Century Carpet to install tile floors in our kitchen and bathrooms along with hardwood floors in our bedrooms. We found them to be very helpful when exploring different flooring options and choosing tiles. Their crew was professional and worked quickly to get the floors installed. Pricing was competitive, they were very responsive, and the floors look great. We're very happy with our decision to work with Century Carpet.
Description of Work: Installed hardwood and tile flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$14,000
Response from Century Carpet & Creative Floors Inc
[member name removed], I wanted to take a moment to thank you for taking the time to write a review for our company. We use these reviews to make necessary changes to our company when needed. We have always tried to put the customers needs first. We are very glad to see that we have so many happy customers. This means we are doing something right. thank you again.
william D.
12/2013
5.0
ceramic tile
+ -1 more
Just a great job. Cleaned up after job. Pleasant. Sales force great and knowledgeable.
Description of Work: Install Backsplash in Kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Century Carpet & Creative Floors Inc
[member name removed], thank you so much for taking the time to write a review. This is a very valuable tool that we use to gauge how we are doing as a company. We are so glad that you are happy with us. We look forward to working with you again in the future.
David F.
12/2013
5.0
carpet installation, flooring contractor
+ 0 more
They did an excellent job on every aspect. No heavy sales push, lots of time to consider the options and took home many samples for a few days. There were many product lines to select from spanning a wide range of prices and the office team gave good advice on the trade-offs for us to consider. The install team was very professional, right on time, and quite careful of details, including stopping the squeaking in the floor boards. We would definitely recommend them to others.
Description of Work: Installed wall-to-wall carpets throughout our home (5 rooms, a hallway and stairs). Took two full days of work including them moving the heaviest furniture.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,367
Response from Century Carpet & Creative Floors Inc
[Member name removed], we thank you for taking the time to let people know how your experience with our company was. It is very valuable to us. Not only does it let other potential customers know about us, but it also provides us with a guide as to how we are doing as a company. It was a pleasure working with you, and we look forward to working with you again in the future. Thank you again.
Sharon L.
11/2013
5.0
carpet installation, flooring contractor
+ 0 more
Everything was great. I have used Century before as well for kitchen and bath flooring with excellent results. Very friendly, responsive and professional. I love my new carpet!
Description of Work: Install new carpet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Century Carpet & Creative Floors Inc
[Member name removed], thank you so much for taking the time to write a review about our company. We are so glad that you are happy with your rug, and our services. It is always a pleasure to serve customers like you. We look forward to working with you in the future.
Their finished project was completed in a professional manner, with quality workmanship, and in a timely fashion. They were always open to suggestion and left their work area neat and tidy.
Description of Work: Removed carpet and particle board from two bedrooms and replaced with pre-finished Somerset oak flooring.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,300
Response from Century Carpet & Creative Floors Inc
Again we thank you for taking the time to write a review about our company.
Sharon F.
05/2013
5.0
carpet installation, flooring contractor
+ 0 more
They are wonderful. They came and did an estimate for everything. I needed all the furniture moved, leather couches, 2 bedrooms with queen sized beds, everything. They did a lot of work. I am quite happy.
Description of Work: I last used Century Carpet & Creative Floors to recarpet the whole house including the hallway and staircase. They also moved all of the furniture because I can't. They also tiled the entryway into the closet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Century Carpet & Creative Floors Inc
[member name removed], we thank you for taking the time to let people know how your experience with our company was. We are pleased that you are happy with our company and your new flooring. Thank you again.
I had Century Carpet come out after I had a significant amount of water damage and measure for new floors. Even though I had no idea what I would need in the end they came out to measure and offer up some suggestions. After damage clean up and working with the insurance company Century carpet owner Jean came out and met with the contractor to confirm what was needed and who was going to do what. Century gave me some great design advice when picking out the tile and grout for the house. They were on time, on budget and very professional all around. My thanks to Jean, Andrea, the installers and other office staff for all your work.
Description of Work: Century completed whole house floor work. Approximately 1500SQFT in total. Sand and finish existing hardwood floors in master bedroom, home office and stairwell Install, sand and finish new hardwood floors in spare bedroom, upstairs hall way, downstairs hallway, living and dining room Install tile and grout in 2nd floor bathroom Install tile and grout in front entry and kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$12,000
Response from Century Carpet & Creative Floors Inc
We here at century carpet wanted to take a minute to thank you. We appreciate that you took the time to write a review about your experience with our company. It is very important to us. We value the opinions of our customers, and try to do all that we can to please each and every one of them. Thank you again.
Eric L.
04/2013
5.0
carpet installation, flooring contractor
+ 0 more
It's carpet - not much you can say about, but it looks good. Ordering and installation was quick, prices were decent.
Description of Work: Installed new carpet in large office area and bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Response from Century Carpet & Creative Floors Inc
Thank you for taking the time to write a review about our company. Even though there may not be much you can say about carpet, we are still very glad that you are pleased with it, and our company. Thank you again.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Countertops and Backsplashes
FAQ
Century Carpet & Creative Floors Inc is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 8:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
Century Carpet & Creative Floors Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Century Carpet & Creative Floors Inc offers eco-friendly accreditations.
No, Century Carpet & Creative Floors Inc does not offer a senior discount.
No, Century Carpet & Creative Floors Inc does not offer emergency services.
Yes, Century Carpet & Creative Floors Inc offers warranties.
Century Carpet & Creative Floors Inc offers the following services: Sales & Installation of all types of flooring, as well as countertops, backsplashes, tile shower stalls.
We do not offer the service of re-finishing hardwood, but please call our store and we'd be happy to give you a local referral. Also we do offer repair and carpet re-stretching services, however only within 15 minutes of our store location and on a case by case basis.