Tom Curren Companies

"We are extremely disappointed to hear of this customer’s experience. As one can see from our numerous A-rating reviews, this is not the way we do business. We are always committed to addressing any customer concerns or inquiries. This was a smaller (four-day) job on a log cabin home. Due to the uniqueness of this customer’s home, the wash was completed with small amounts of pressure. The customer expressed their concerns in regards to this wash, in which our estimator immediately met with the customer at their home for resolution. It was during this time that our estimator made clear he is readily available for our customers at any time throughout the duration of the job. We also have an office project manager that manages our paint crews, available to further address any questions or customer concerns. Following this meeting, neither the estimator nor the office was called in regards to the issues listed above. It was our company that reached out to the customer to gain feedback upon the completion of the job. We received a response from the customer with a letter sent through the mail, which can take several days to arrive. When this letter was obtained, we then reached out to the customer for the second time to set up a time to address and discuss their concerns. We have not heard back from the customer. In regards to our painting crews, they absolutely do not wear shirts from other painting companies. Our painters wear white Tom Curren Companies shirts on every job. Occasionally, they will wear Benjamin Moore or Sherwin Williams shirts to represent the high quality brands we utilize on our jobs. We were quite shocked to receive this review, as we were not provided the opportunity to address the additional concerns the customer had. As mentioned, we have reached out to the customer but have not received a response back. We always strive to have 100% customer satisfaction, as well as pride ourselves on delivering the highest quality work. Please check our other reviews to see how we normally work with clients and how pleased those clients have been with our services. Sincerely, Tom Curren"

"We would first like to thank this customer for providing a complimentary review of our work! This particular customer initially located our services through Angie’s List this summer for interior painting and exterior carpentry. This included stripping wallpaper, repairing damaged ceilings and painting of a dining room, living room and bathroom. We are pleased to hear of our customer’s satisfaction with our professional demeanor and cleanliness exhibited throughout the job. Thank you again for the positive review. We look forward to working on your future home-improvement repairs. Sincerely, Tom Curren"

"We are pleased to hear of this customer’s satisfaction with our work! This is a new customer that contacted Tom Curren Companies late this summer for exterior repairs and repainting. We are thrilled to hear that Tom Curren Companies has continued to uphold our reputation as providing high quality, professional services across the Boston area for over 25 years. Thank you again for your review and hope to be of service to you again in the future. Sincerely, Tom Curren"

"We would like to thank our new customer for providing a positive review of our work. This customer recently contacted our company through Angie’s List for our Handyman services. We are pleased to hear of his satisfaction with Joe, our skilled handyman who has developed quite a reputation among our customers! Thank you again. We hope to work with you on future home repairs. Sincerely, Tom Curren"

"We would first like to thank this customer for providing an excellent review of our work. This customer located our services through Angie’s List this spring for the washing of her home and deck. We are pleased to hear of her satisfaction with our quality services, along with the professionalism exhibited by our team. Our method of careful washing can save customers thousands of dollars in unnecessary repainting expenses! Thank you again for the wonderful review. We look forward to working with this customer on her future home-improvement needs. Sincerely, Tom Curren"

"We would first like to thank this customer for providing a glowing review of our work. This customer recently requested our services this April for exterior painting and carpentry work through a referral. We are delighted to hear of her satisfaction with our time management skills, quality craftsmanship and work ethic. These qualities allow us to uphold our reputation for providing high quality, professional services across the Boston areas for over 25 years. Again, thank you for your excellent review. It was a pleasure working on your home-improvement needs. Sincerely, Tom Curren"

"We are delighted to hear of this customer’s satisfaction. This customer sought our services initially this past fall for a full exterior painting and extensive carpentry repairs. It is wonderful to hear of his positive experiences with our professionalism, craftsmanship and level of communication. We believe that it is these qualities that have established our positive reputation throughout the greater Boston area over the last twenty-six years. Thank you again for your complimentary review. We look forward to working together on your future home-improvement projects. Sincerely, Tom Curren"

"First, we would like to thank this customer for his complimentary review of our work. This particular customer has been a repeat since 2011, utilizing our gutter cleaning, handyman and interior/exterior services. We greatly appreciate his positive regards for our quality workmanship and punctuality. Thank you again for your review and we look forward to hearing from you again. Sincerely, Tom Curren"

"We would like to thank this customer for his complimentary review of our work. This customer initially requested our services this June for power washing his home and deck. We pride ourselves on providing quality workmanship and a highly satisfying experience for our customers, so we are thrilled to hear of his positive experience. Thank you again for your excellent reviews. We look forward to hearing from you on future home-improvement needs. Sincerely, Tom Curren"

"We would like to thank this customer for her wonderful review of our handyman, Joe! This particular customer recently found our services through Angie’s List, requesting assistance for various small installation and repair projects around her home. We are thrilled to hear of her positive experiences with Joe, who has continually provided quality experiences for his customers. Thank you again for your positive review of our handyman services. We look forward to hearing from you again. Sincerely, Tom Curren"

"First, we would like to thank this customer for providing a complimentary review of our work! This particular customer located our services this May through Angie’s List for an exterior deck staining estimate. We greatly appreciate your positive comments regarding our punctuality, craftsmanship and work ethic. Thank you again for the wonderful review. We look forward to working with you on your home-improvement needs in the future. Sincerely, Tom Curren"

"We are committed that complicated jobs go well, that the quality of the installation and products is up to our standards, and that the client is happy. When doors are installed and various manufacturers’ materials and systems are integrated, instead of using same line manufactured products there is always a need for caution in the ordering and installation planning and delivery. Our normal policy is to not allow customers to place orders for complex items with which they are unfamiliar. This is because it often results in installation complications that are unintended and affect cost- as is the case with this client. In this instance the original door (which we ordered) would not work with the hardware ordered by the homeowner and the doors had to be reordered – one reason for the delay mentioned. As noted, the mail slot size of the doors (ordered by us) that best fit the other components (ordered by the client) weren’t a match for the door. We could have custom cut the slot in the door, but the results would not have been our quality standards. We informed the customer of the situation and the cost associated with this “work-around” option. Even though these lead time delays frustrated everyone involved, we stayed disciplined and in task and put great people on the job to make sure it all turned out well in the end. We’re disappointed that the process did not work for the customer, but we are pleased that the install- after their custom needs were accommodated with the additional time required – were met in full; and, that the client is happy with the finished product. In the future, we will adhere to our policy of not allowing customers to place orders for custom products, instead, ordering those products ourselves to make sure all the components will work together and avoid this types of unfortunate incident in the future. Please check our other reviews to see how we normally work with clients and how pleased those clients have been with our services. Sincerely, Tom Curren"

"We would first like to thank this customer for providing a positive review of our work. This particular customer was an Angie’s List referral who contacted Tom Curren Companies this spring for exterior carpentry repairs and painting. It is wonderful to hear the level of satisfaction with our crew and their craftsmanship. Thank you again for your complimentary review. We look forward to assisting you with your future home-improvement repairs. Sincerely, Tom Curren Companies"

"First, we would like to thank this customer for providing such a complimentary review of our work! This customer initially located our services through Angie’s List during the fall of 2013 for exterior painting. We greatly appreciate her positive regards for the quality workmanship and high standards exhibited throughout the job. Thank you again for your excellent review. We look forward to hearing from you again for future home repairs. Sincerely, Tom Curren"

"We would like to thank this repeat customer for his complimentary review of our work! Over the past few years, this customer has utilized our interior painting, carpentry and remodeling services. We are ecstatic to hear of his continued positive experiences through our professionalism, craftsmanship and level of communication. Again, thank you for your excellent review. It has been a pleasure working on your home-improvement needs. Sincerely, Tom Curren"

"We would like to thank this customer for providing a positive review of our work. Tom Curren Companies initially saw this Angie’s List customer in the fall of 2013 for exterior carpentry repairs of moldings and gutters. We most recently met with this customer for an exterior painting estimate! Thank you again for your review. We look forward to hearing from you again for future home repairs. Sincerely, Tom Curren"

"First, we would like to thank this customer for her complimentary review of our handyman, Joe. This particular customer recently found our services through Angie’s List, requesting assistance for various small projects around her home. We are pleased to hear of her satisfaction with the completed items, along with Joe’s ability to tackle the job quickly and efficiently. Thank you again for your positive review of our handyman services. Sincerely, Tom Curren"

"We would like to thank this customer for their review, as well as apologize for any dissatisfaction that occurred during our time together. For this particular customer, we provided carpentry services during the fall of 2011. These services included carpentry repairs and repainting of the front and side entrances, along with the basement windows. We are, however, surprised to receive this review over two years after the work was completed. Until this time we were unaware of this customer’s dissatisfaction. This is in part due to a customer feedback card obtained after the completed work expressing our excellent communication skills and their willingness to utilize our services again in the future. In fact, one of our painting estimators met this customer for an exterior painting estimate just last summer. Tom Curren Companies prides itself on providing quality craftsmanship and a highly satisfying experience for our customers. We strongly encourage customers to contact us directly so that we can review the work and resolve any outstanding issues. Thank you again for your review, we greatly appreciate customer feedback. Sincerely, Tom Curren"

"We would like to thank this customer for her complimentary review! This particular customer has been a repeat since the fall of 2013, utilizing several of our handyman and interior painting services during this time. We are pleased to hear of her positive experiences with Joe, our handyman, who has a reputation of providing quality experiences for our customers. Thank you again for a wonderful review of our handyman services. We look forward to hearing from you again. Sincerely, Tom Curren"

"We would like to thank this customer and express our appreciation for his glowing review of our work! This customer initially located our company through Angie’s List early this spring for a full exterior painting of his house and deck. We are thrilled to hear that Tom Curren Companies has continued to uphold our reputation as providing high quality, professional services across the Boston area for over 25 years. We pride ourselves on providing the best workmanship and a highly satisfying experience for our customers. It was an absolute pleasure working with this customer and providing him with a beautifully painted home. We look forward to working together on your future home-improvement projects. Thank you again for such a complimentary review. Sincerely, Tom Curren"

"We are extremely disappointed to hear of this customer’s exterior painting experience. As one can see from our numerous A-rating reviews, this is not the way we do business. The day this review posted on Angie’s List, the customer was immediately contacted to discuss the issues and come to an understanding. As the customer mentioned, he did not contact the office about his concerns until almost three years had passed- as we were completely unaware of the issues at hand. We pride ourselves on delivering the highest quality work and satisfied customers, and would have met with the customer to resolve the issues once notified. Within that same week, the estimator met with the customer to view the issues at hand. The issues discussed with the customer, as well as shown in the photos below, indicate that ice dams were the culprit- unrelated to our workmanship. We have been in communication with the customer, who has stated the future removal of this review. Sincerely, Tom Curren"

"We would first like to thank this repeat customer of two years for providing an honest review of our work. Tom Curren Companies always strives to deliver the highest level of quality in our work and the best possible customer service. It is always disappointing to hear when a customer is not fully satisfied with their experience. For clarification, our company does utilize power washers for exterior washes. What differentiates us from other companies is that we do not use pressure, instead washing homes at a low intensity. We do apologize for any miscommunication and the unforeseen areas of concern that resulted. As a company, we also pride ourselves on our ease of scheduling and time management. In this case we currently had a free handyman coupon out that caused a significant backlog, along with a sudden rush of ice dam repairs, caused a delay. Unfortunately during this time, the customer’s handyman request somehow got lost in the shuffle, for which we are extremely apologetic. We would like to thank you again for your review. We greatly appreciate feedback and developing a positive relationship with our clients. We wish you the best on your move! We hope to be of service to you in the future. Sincerely, Tom Curren"

"First of all, we would like to thank this customer for her excellent review of our work! This particular customer originally came to Tom Curren Companies looking to paint the exterior of her home. Eight years later, we were thrilled to hear of this customers continued satisfaction with her first experience back in 2006! The customer was planning on putting her house on the market, relying on Tom Curren Companies to complete minor painting and carpentry repairs. Again, thank you for your wonderful review. We are always thrilled to hear of our customers repeated satisfaction. Sincerely, Tom Curren"

"We would like to thank this customer for her positive review of our handyman services. This particular customer, who originally located our company from Angie’s List, called to obtain Joe’s immediate service. A portion of her bathroom cabinetry was broken, which needed to be repaired quickly prior to her new countertop being replaced. Joe was able to arrive bright and early the next morning at 8:00 AM to repair the issue before her afternoon countertop delivery. We are pleased to hear of her satisfaction regarding our prompt services and Joe’s quality workmanship. Not only has this customer met with Joe for continued home repairs, but immediately scheduled an appointment for an exterior painting estimate within days of her initial handyman phone call. Thank you again for providing a positive review. Sincerely, Tom Curren"