RESCOM EXTERIORS

Long story "short," after the 2 hour sales pitch he finally gets to the quote, $41K+ to replace all 22 windows in my house. The "proposal" was handwritten on a white piece of paper. I only asked for the first floor and said, no thanks. Then he said if I bought within 90 days he could take 20% off, no thanks. Then he called his boss and was amazingly able to offer 30% if we signed a contract right there and agreed to be in a commercial for them, no thanks. Then, he stated that he could "lock in" this price "for however long it takes to do the whole house" if we just purchased four windows now, for just over $10K. Yes, TEN THOUSAND DOLLARS for four windows. Um, no thanks, you can leave now. Then, the next day they called trying to set up an appointment with the manager so he could offer me an even better price "not available to the general public." Again, no thanks.

The whole presentation was creepy. The first time he came was unexpected and I was cooking dinner and my daughter was swimming, my husband sat down with him and I was just not interested. Apparently with this company that is not acceptable and he would come back to speak with BOTH of us only. But don't worry he still gets paid his "75 bucks"... I swear both times he must of told us how much he gets paid multiple times. Very odd and unprofessional. He also spoke to us as if we were stupid and didn't know everything out of his mouth was a pitch. At the end after repeatedly telling him no matter how low he got the price we weren't going to make a deal without researching the company. Then he made his "call" to his manager and spoke about us not being interested as if we weren't sitting right there. I noticed in other reviews he did the same, just bizarre. I couldn't wait for him to leave.

The sales process is "high pressure" in that they require both adults (if married) to be present for the sales presentation. And the price starts out ridiculously high and is greatly reduced by "lock in the price today" incentives/discounts. Ultimately, the product is top tier, and the price reflects it.

This is the fourth time that we have hired Rescom for replacement windows and doors. The first three times were for windows, which we absolutely love. (One review already written for those.) So when they called us again to come out and discuss our needs, we said yes. This time, we ordered three doors, and we absolutely love those, as well. The quality of all materials is excellent, and the craftsmanship of the installers is wonderful. They are prompt, professional, and they clean everything up very well. When they found something that caused a little delay in completion (the need for input from our alarm company), they didn't get thrown off by it; they were flexible. I like that the doors have extra security features that our old doors didn't have. I don't understand the people who give low ratings for them just because they don't like the phone calls -- this has absolutely nothing to do with the quality of the items and is unfair to the company. I get exactly one call per year from Rescom, and if I say no, that's that. They make it clear on the phone that both spouses need to be there because it is a big decision. They have great samples that accurately show the qualities of the windows and doors -- if you don't like them later, that isn't Rescom's fault. Best of all, these are American-made -- that was important to us. We recommend them.

unknown

It was completely awful - the "marketing team" calls me 2-3 times a day like clockwork, 5:45pm, 8:45pm, and another that varies - they won't stop calling even after countless begging - I go to sleep early so I can work at 2am and their people just don't care - do your research - they're considered a scam and telemarketer on google searches....i have filed complaints with their own offices, BBB, angies list, their chamber of commerce - not even a single response and they still call....multiple times a day

The owner MIKE was unproffessional. He used profanity toward a paying customer fails to return calls and worst of all fails to provide service arogantly with keeps deposits of hardworking customers.Their high pressure sales involve phone as well as in person door to door causing his costs are twice as much as other providers. There is alot of hoopla so be wary of the math do not be taken by their tactics they do not produce I am out $800 and nothing to show but alot of empty promises to repair their prior work, they do not stand be hind there guaranteed to repair damage....I had a sliding glass door in the past which everyone told me was too much money from this company. They told me I could keep the door partially open and it would be secure. My cat didn't think so it ripped the nylon screen. I was told they would replace it. Which they did not they failed to take my calls or return them when I specified time I could be available. Mikes final quote "you forfeited the money" My initial contact was may 29 I called several times to try to discuss disposition without any further attempt to make good on their contract. He even threatened me with liable.

I always wondered what it takes to get contractors like rich people have. You know, ones that worry about the small details, are always on time and work really quickly. The answer is spend a lot of money. These windows were pricey but the service was impeccable. They brought a large contingent of workers and finished 14 windows in a few hours and cleaned up everything. When I had an issue with a leak, they came back and checked it out for me (turns out that the leak was in the roof, not the window). I probably overpaid for the windows, but the service was great. Beware of their high pressure sales pitch. Do all your research before making an appointment with them.

The salesman was nice, but very pushy. The installation went well and the window are nice. The biggest issue has been a couple of years later. They call repeatedly, about once a month. They have and issue with their phone system so they call and hang up. The first time they called and hung up and I called back, they apologized and they pitched me and I told them that I am not interested in their services. They said they would take me off their list. It was the same experience a month later and a month after that, when they promised to take me off the list. A month after that they called me again. I would highly recommend you do not have anything to do with them or you too might be harrassed repeatedly.

It went well over all. It was very smooth.

I was unhappy with my current front door because it was very drafty and obviously of poor quality. I came upon Rescom at an expo in Boston and signed up for a free estimate. They contacted me and scheduled an in-home estimate. The sales pitch was long but it was obvious they had a good product. It was expensive but I hoped it would be worth it and would solve my drafty door problem. At the end of the pitch there was an incentive to buy now so I decided to do so. Unfortunately their credit company declined me (I was a brand new homeowner and my shiny-new mortgage must have sent up a red flag). I decided to get the funding through my credit union and told the salesman I would contact them again. The only bad part about my Rescom experience was dealing with their office. It was very difficult to get in touch with the people I needed to speak to. I wanted to buy their door but they didn't seem to want to sell it to me. I was persistent and finally got the salesman back to place the order. Installation day was fantastic. Chuck Abbott arrived right on time and he and his helper, effectively removed my old door and installed my new one. My new door is gorgeous and I can't wait to see how it holds up in the winter. Although the ordering process was a bit complicated, I am still going to save my money and upgrade my sliding door in a few years.

This experience has been the worst imaginable. After getting duped by a very slick sales pitch by an unlicensed salesman, I contracted to have these windows installed. They are manufactured by Bristol and are pure garbage. First off, they leaked! Imagine, a triple pane window that leaks where the windows come together. I called them and they sent someone over to adjust and caulk them. The repairman informed me that they also need to be closed a certain way in order to seal correctly. This is very difficult to do, and usually takes several attempts to get it right. The leaks improved, but are still present. The inside of the window is cold to the touch, which tells me it is not providing a suitable barrier. They are still very loose in the frames. Also it was noticed that under certain lighting conditions, the windows have a dark tint, like looking through sunglasses. Aesthetically they are hideous. The ratio of window area to frame area is almost 1:1. Recently, one of the windows would not close properly at all. A repairman came out and replaced part of the frame. In all fairness I do have to say that the installers and repairman were very good.

Yes, this company's sales pitch is long and they do make a big discount offer that supposedly disappears if you don't agree to buy at the end of the pitch. But the salesman was very polite and answered all of our questions to our satisfaction. So if you call them for an estimate, do all your homework beforehand so that you will be prepared to make a deal. We contacted our state's Consumer Affairs department and read the reports on the company; the few complaints were minor and resolved, and we were satisfied that the company was OK. The installers were great! They were very concerned about keeping the frigid cold out while they worked and kept the window openings covered. They were prompt and very polite. They did a good job of cleaning up the house interior. They did leave some wood chips and screws out on the roof, but these have mostly washed away. When I called a month later to ask if the screen on one window could be fixed because it had a ripple in it, Rescom sent a worker out very quickly who cut a new screen and also fixed a minor ripple in another screen as well -- wonderful service! The windows are really beautiful, and we love them very much. They are so easy to clean, they have virtually invisible ultraviolet screening to protect the carpets, and they look so clean and modern. The glass areas are much larger than in our old windows, though the frames are the same size. We are very happy! No, I don't work for the company; I just love the windows and am glad that this was one home improvement project that went right from start to finish.

I received an estimate for a little over $24,000 for 15 double hung windows plus a casement kitchen window. I old him I would not commit that evening because I wanted to research the company. He dropped the price to $20,000 and change because I "am a preferred customer"and the 4 customers that don't purchase immediately can incur 120,000 in costs due to repeat visits . I felt like I was at a car dealer or timeshare presentation. I still would not commit because I wanted to investigate what he was telling me. He called his manager to tell him what had occurred. The mgr did not change the offer which was fine because I refuse to deal with a company with such a high pressure sales pitch. He took his briefcase, display window, hi intensity light and hair dryer and left. He did not leave a card or the offer paper.

I called Rescom Exteriors to come out and give me an estimate to have some windows replaced. They were supposed to show up around 7:00, I was here at 6:30 just in case and by 7:20 I had to call them to see what happened. They stated that they would call back and they never did. I gave them two numbers that they could reach me on and I was never contacted and they never showed up. I would not use their services in the future.

When John Howard arrived, he came in and sat down at my dining room table, then started asking whether my wife was here, referring to her by her first name. I explained that she wasn't available to be here. He told me that his company would not allow him to give me an estimate unless she were here. He cited some statistics about how 4 out of 10 people call the company after getting an estimate when both spouses are present, but only 5% do so when only one spouse is present. I was obviously frustrated at having rushed home for the appointment. I was very uncomfortable with the whole thing -- it seemed sort of creepy. And, if this is truly the company's policy, it's really absurd. We're getting new windows from someone, but obviously not from them if they won't even give us an estimate. Ugh!I'm still steamin' mad!

FAIRLY GOOD. LITTLE PRICEY.