TJ'S PLUMBING & HEATING INC.

Very disappointed in the multiple changes to my appointment and overall treatment after being a platinum customer for several years.

Owner Tim was prompt, decisive & accurate in his diagnosis. Given that our system is a 2005 install, and uses R22 for the refrigerant, Tim could have easily said that this equipment is near the "end of life" and pushed for a modern replacement. He went above and beyond in explaining that because the orinal install was done to perfection that he encouraged supporting the present setup as far as we can obtain satisfactory use and service from the Lennox setup we have. Thank you Tim! You are the best! Bob & Charlene Butler

TJs team is very professional. I've had them do my work now for about 10 years. Anything to do with plumbing/heating/cooling I would trust this company. Owner is incredibly responsive if you need to talk directly with him.

I needed to install a new heating/hot water system to replace an ancient boiler and inefficient tank. Having done my research and solicited quotes and advice from numerous heating companies, I was impressed from the start with the knowledge and professionalism of TJ's technical and office personnel. In a single day, Tim, Taylor and the crew replaced my old equipment with an efficient Bosch system, taking the time to get everything just right and to ensure my comfort level with the new setup. They left that area of the basement cleaner than they found it and have been great about follow-up (scheduled an inspection and put me on the books for a check-up in a year) and even guided me through the rebate process. I feel confident that I can rely on TJ's for whatever support and maintenance I might need and would not hesitate to recommend them.

Excellent from the initial contact through the service call. The office staff was pleasant, asked questions to ensure they could help and even called back to confirm the details the day before the appointment. My issue was not a emergency problem but still got a appointment for only a few days out. Patrick, who came out to my house, was awesome. Professional, took time with me to go over the problem and offered to "look everything over" to make sure all the parts of my complicated heating system were working properly, not just the part i called him about. Even gave me suggestions on how to improve efficiency but did not try to "sell" me on anything. I have worked with many plumbers over the years and TJ's is by far the best to date. I'll definitely be calling them again.

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As always, work was done promptly with utmost professionalism and attention to detail. Tim and his employees are are a throwback to earlier times when craftsmanship, workmanship and honesty were values. I have never before encountered an HVAC/plumber technician as skilled as Tim, and having come to know him well recognize that he is a good and moral man who prides himself in the quality of his work. His wife is lovely and approachable, and his new office administrator, Jessica, is always pleasant to speak with, and handles questions and concerns with prompt response. Tim and his team have been SO GOOD to me, that I will always recommend them, and will never use any other company. Thanks to TJ's Plumbing & Heating, my family will be able to be back in our home just in time for Christmas. Thank you, Tim & Lisa, for all that you have done for my family.

Searching for a provider to service our tankless system, I came across TJ's and though they were an hour away, called. I spoke with a lovely young woman who was most helpful and made me wish we lived closer so we could have TJ's as a regular customer. Front office customer service speaks volumes for a business, I believe, and TJ's rates a ' A'.

Tim Cutler personally planned and oversaw the implementation of our new furnace and water heater. On the two occasions when I called afterwards with concerns, he graciously came by after work hours, once because his guys had forgotten to reconnect a water hose to our washing machine, and once to diagnose and repair a blocked fuel line. The fuel line problem had no connection to the work performed by his employees, but he kindly and quickly fixed it for us.

Well. Would use them again.

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Installed a new energy efficient furnace in my home. Response time to my emergency phone call was incredible--within hours. Price was competitive, |installers professional and efficient. Went from no heat to wonderful warmth in a few days.

This was a very satisfactory experience overall. Modern high-efficiency are complicated control systems, and they need to be installed by a company who really understands the technology and has significant past experience deploying it. TJ's is such a company. Tim Cutler heads up the company and combines deep expertise in high-efficiency modulating boilers with a very high level of craft in plumbing. Tim designed our system and actively participated in its installation. Throughout the process, Tim was engaging and a pleasure to interact with, and he patiently worked through my many questions regarding the technology and design options. Since the installation was completed, the high quality of the workmanship has been separately praised by a plumber and a general contractor visiting on other business. One small issue: I now know a whole lot more about modulating boiler design than I did at the start of this process. Based upon my current understanding, a design using mixing valves would likely have provided better temperature regulation than the chosen design, which used zone valves. (But maybe that would also have added to the cost?) In any event, it would have been nice to have been presented with that option.

Timothy came to give us an estimate on installing radiant heat throughout our house. He was very patient and answered all of our many questions. He seemed very knowledgeable about heating and plumbing. We had follow up questions that he answered by email (through Lisa, the office manager). In the end, we decided to go with another company partially because Timothy seemed very reluctant to install the radiant directly to the subfloor in our crawlspace, and really seemed to be pushing the idea of using thermalboard above our existing hardwood floors and encouraged us to get new flooring to install over it. Also, when we got an estimate from another radiant company, they were more willing to do the peripheral work involved - fully removing the old forced air ducts and associated equipment, patching up the holes that would be left, etc. The estimates from both companies were roughly identical.