Rooter-Man

They were very quick and came out right away.

N/A

they did a great job

Extremely prompt in an emergency situation. Diagnosed problem and repaired within one hour.

Prompt, polite, professional, pleasant, efficient, figured out the problem.

They fixed the issue. I would love if they finished the job in a more cleanly fashion.

Very satisfied with the service.

The two professionals called to to tell me they could be at my house earlier than expected. They worked fast and efficiently, completely cleaned up after themselves. I would recommend Rooterman to anyone and everyone. Great service!

Good job and thorough. The job took a while and appreciated the patience Nick the tech took in doing the job 100%. Camed, augered and jetted the entire line to the main (almost 100 ft.)

The job got done however price was a steep

Terrible service. They confirmed an appt between 3-5 pm and now after 6pm. never showed up nor called. I will never use them again!

fast efficient and reasonable 5 stars

Same day service. Very satisfied.

I had what turned out to be a clogged pipe going from the house to our septic tank at midnight. I hired another plumbing contractor to come and fix it overnight, as Rooter-Man's 24x7 operator didn't pass on the message. The first contractor started to drain the water from the entire system via a trickle into a 5 gallon bucket at $255/hour. After 2 hours, I sent him home and continued to drain the system for another 3-4 hours on my own, with the expectation that he would return in the morning to continue. I received a call early in the morning from Chris at Rooter-Man. I asked him about the approach that the first contractor had taken, and he suggested that draining the system wasn't necessary. He indicated that the proper approach under the circumstances was to first open the septic tank, to insure that the levels were proper, to prohibit backflow into the home, and pump it out if necessary (it was not). Once open, cleaning the drain by snaking from the outside, through the septic tank, would provide the solution without draining the system. After careful consideration, I called the first contractor back and asked him not to come, and called back Chris and had him complete the job. He was very conscientious, calling when he was on his way, to insure that I was expecting him. I walked him through everything and he was able to complete the job in roughly 1 hour, including cleaning up for the first contractor. He was courteous and friendly, clearly had a command of the issue and executed like an experienced professional. His price was less than what I had prepared for. The fact that I was unable to contact him overnight is my only criticism, and why my overall rating is 4.5, rather than 5. When I asked him this, he resolved to find and correct the issue with the answering service operator. He also indicated that when deciding who to contract with, for a problem such as mine, to try to use a "drain professional", rather than a plumber, as the approach taken may vary (as I found out). FWIW, I initially called Roto-Rooter, who offers 24x7 service, and they also did not call me back until the next morning, despite promises to the contrary. I would recommend Chris & Rooter-Man without any reservations.

Arrived a little later than expected but completed job very well and quickly.

He never called back after initial call. I found someone else to help us.