Rooter-Man

The job got done however price was a steep

fast efficient and reasonable 5 stars

Same day service. Very satisfied.

I had what turned out to be a clogged pipe going from the house to our septic tank at midnight. I hired another plumbing contractor to come and fix it overnight, as Rooter-Man's 24x7 operator didn't pass on the message. The first contractor started to drain the water from the entire system via a trickle into a 5 gallon bucket at $255/hour. After 2 hours, I sent him home and continued to drain the system for another 3-4 hours on my own, with the expectation that he would return in the morning to continue. I received a call early in the morning from Chris at Rooter-Man. I asked him about the approach that the first contractor had taken, and he suggested that draining the system wasn't necessary. He indicated that the proper approach under the circumstances was to first open the septic tank, to insure that the levels were proper, to prohibit backflow into the home, and pump it out if necessary (it was not). Once open, cleaning the drain by snaking from the outside, through the septic tank, would provide the solution without draining the system. After careful consideration, I called the first contractor back and asked him not to come, and called back Chris and had him complete the job. He was very conscientious, calling when he was on his way, to insure that I was expecting him. I walked him through everything and he was able to complete the job in roughly 1 hour, including cleaning up for the first contractor. He was courteous and friendly, clearly had a command of the issue and executed like an experienced professional. His price was less than what I had prepared for. The fact that I was unable to contact him overnight is my only criticism, and why my overall rating is 4.5, rather than 5. When I asked him this, he resolved to find and correct the issue with the answering service operator. He also indicated that when deciding who to contract with, for a problem such as mine, to try to use a "drain professional", rather than a plumber, as the approach taken may vary (as I found out). FWIW, I initially called Roto-Rooter, who offers 24x7 service, and they also did not call me back until the next morning, despite promises to the contrary. I would recommend Chris & Rooter-Man without any reservations.

Arrived a little later than expected but completed job very well and quickly.

We were on vacation and anxious not to leave a clogged toilet in the house when we left. The service was prompt and friendly. I was surprised by the $170.00 bill presented after five minutes of work.

Personnel were friendly & professional. They cleared my drain quickly. I was a little disappointed with the price to complete the job. Thought it could have been scaled back for an easy residence job.

Did a great job excellent work.

They were great! Chris B. called me back within 15 minutes of the request. Set up a Sat morning appointment for 9:00, he called to say they would be 10 minutes late. He and Nick used buckets to catch the waste water at clean out, that was over-flowing. In about 2 hours they were done and cleaned out all, which was a massive amount, of City tree roots from our sewer line. Every time they ran the cutter, they'd cut, pullout the cutter, insert the camera to see how many more roots were left. They did a total of about 200 ft. We will use them again when needed.

Rooter-Man sent a tech out on a Sunday to clear a main drain in a 2 family home. The tech had it cleared in 15 minutes and left without cleaning any of the area. We had another stoppage in the same drain 2 weeks later. I called Rooter-Man to give them an opportunity to correct the problem and they said they don't guarantee their work.

If I had a plumbing problem I would Definitely use them again

We initially found Chris on a home repair website. Out of the 3 plumbers who were supposed to contact us, Chris did it first � on a weekend and right away. He was over within an hour, got the issue resolved and did it with a great attitude.

I was satisfied with the work, flushed system to the street, and would reccommend them.

THEY WERE VERY HELPFUL, EXPLAINED WHAT THEY HAD TO DO AND EDUCATED ME ON MY DRAINAGE;. i DON'T LIKE NOT KNOWING THE COST UNTIL THE END

It was WONDERFUL to be able to get a Plumber to the house on the exact day that I needed one. He was professional, clean, neat and got the job done in a timely manner.

Fine work. Showed up on time. Better than roto-rooter

I was very happy with the service I received