WAL-LEX GLASS

They did an excellent job. They were great at communicating. Installer is a perfectionist which is always a great quality!

I THOUGHT IT WAS A BIT EXPENSIVE BUT THEY GOT THE WORK DONE. I WAS IN A HURRY TO GET THE WINDOW REPLACED BECAUSE IT WAS A HAZARD RIGHT IN FRONT OF THE HOUSE. THE ORDER WAS LATE FOR A FEW DAYS AND 2 INSTALLERS CAME TO DO THE JOB, AND THEY DID IT EFFICIENTLY.

THE GLAZING JOB WAS CARELESS, ESPECIALLY ON THE INSIDE WHERE JUST A FEW LUMPS OF COMPOUND WERE EVIDENT. THE PRIMING WAS INCOMPLETE AND SPLOTCHY, AND I THINK THEY PRIMED RIGHT OVER SOME DIRT. WHEN TRYING TO DETERMINE THE STATUS OF THE OVERDUE JOB, WE GOT A DIFFERENT STORY EACH TIME. EVERYTHING THEY DID HAD TO BE REDONE.

THEY HAD DONE GOOD WORK IN THE PAST WHEN I TOOK IN THE WINDOW TO BE FIXED, BUT THIS TIME THEY DIDN'T RETURN TWO PHONE CALLS, EVEN THOUGH I WAS A RETURNING CUSTOMER.

PLACING MY INITIAL ORDER IN THE WAL-LEX OFFICE TOOK A BIT LONGER THAN I HAD EXPECTED, PERHAPS BECAUSE I ARRIVED FIRST THING ON A MONDAY MORNING. THEY CALLED TO SCHEDULE THE JOB AS PROMISED, CALLED WHEN THEIR SCHEDULE CHANGED, AND APPEARED PROMPTLY AS SCHEDULED. THE WORKMEN WERE NEAT, POLITE, AND EFFICIENT. A CHECK AFTER THEY HAD LEFT FOUND THREE PANES SO CLEAN AS TO APPEAR ABSENT AND ONE THEY MISSED WHEN CLEANING. AN OVERSIGHT.

WE GOT A GOOD SOLID DOOR THAT LOOKS GOOD, BUT GETTING THEM TO RETURN CALLS, MEASURE THE OPENING, ORDER THE DOOR, AND THEN INSTALL IT TOOK FAR TOO MUCH EFFORT ON OUR PART. THE INSTALLATION WAS MEDIOCRE. PLUS, THEY CHARGED TOP DOLLAR. WE WOULD NOT USE THEM AGAIN.