The Computer Cafe

well, identified problem and fixed

unknown

See above - very positive experiences

Service was prompt. All repairs were completed as I waited on the day agree upon. Technician also installed extra security software at no fee.

They were terrific. They did a really good job and were extremely forthcoming about what they did. They were professional and answered all of my questions about the computer. They are thorough and knowledgeable all the time. I am very happy with them.

They were great, very responsive. They were busy but got to my project within three to four days.

After the first repair failed ($220 - $60 diagnostic/$160 for repair labor), they determined that the part had to be replaced. As the repair was under a 30 day warranty, they should have done the second repair for the cost of the part (at their cost), but I agreed to pay for one hour of labor (instead of 2, even though about 2 hours was paid for the first repair) and for the part ($40). The second repair made the laptop inoperable. I should have tried it at the Computer Cafe rather than at home, but they had noted that it was tested in the shop. On first boot, the unit gave a smoky burning smell from the jack and then after five minutes turned off, which it did at every attempt. I asked for all money back. Justin, the manager, offered all but the $60 diagnostic fee, but later agreed to a full refund (considering that they ruined the laptop). Considering that I received af full refund, I feel a bit hesitant giving a D rating, but the overall experience was bad and time consuming.

I had received a good referral from a trusted source, so was not at all anxious about bringing my laptop to Computer Cafe. However, approximately a week after dropping it off, I called for an update and was told that Windows needed to be re-installed and I would get a call when it was complete. Another week went by, so I called and was told Oops! I was supposed to call you but I forgot. Upon going to retrieve my laptop and looking at the bill, I noticed a $50 charge for Norton Anti-Virus. I asked about it, reminding them that I'd expressly stated that I was happy with McAffee and was again told Oops! Well, it's too late it's already been installed with your information and cannot be re-sold. I was also never told that I'd lose programs such as Microsoft Office, etc. On top of all this, my laptop, with their Norton Anti-Virus, seems to be sick again. I won't be going back to Computer Cafe.

Phone support and face-to-face customer treatment was excellent. Although when I went to pick up machine I could still see flecks of toner in the machine, technician had explained that I would need to run several sheets of paper to finish cleanup before machine would be ready. However, when I got printer home and finally hooked it up, I could hear the paper inside that the printer was telling me was still jammed. Since the technician did not have a toner cartridge (mine was faulty), he should have asked that I bring in one so they could complete the testing of machine before sending it home with me.

Excellent service. Solution was explained in simple terms and provided range of cost estimate.

COMPUTER CAFE WAS VERY PATIENT ON THE PHONE AND EXPLAINED THEIR SERVICES WELL. THE REPAIRS TO MY PRINTER WERE RATHER EXTENSIVE, AND I THINK I GOT GOOD VALUE FOR THE COST. THEY DID OFFER TO SELL ME A NEW, FASTER HP LASER PRINTER FOR ABOUT THE SAME COST AS REPAIRING MY OLD ONE. I HAD REASONS FOR NEEDING TO KEEP THE OLD ONE, BUT I WAS GLAD TO BE OFFERED THE CHOICE BEFORE I COMMITTED TO EXPENSIVE REPAIRS FOR AN OLD MACHINE. PARKING IS NOT VERY EASY AT THEIR LOCATION, BUT THEY WILL COME OUT AND HELP YOU CARRY THINGS IN AND OUT.

WE HAVE GONE HERE FOR YEARS. THEY ARE LESS EXPENSIVE THAN MOST COMPUTER PLACES AND VERY HELPFUL.