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28 years of trusted experience
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Reviews
3.921 Reviews
Showing 1-21 of 21 reviews
Nandish D.
05/2016
internet service
 + -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
lijun F.
06/2014
cable tv service, internet service
 + 0 morewent well. job was done quick and clean.
Description of Work: install cable internet
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Yes, I recommend this pro
$50
Mike K.
06/2014
cable tv service
 + -1 moreInternet is good, reliable and fast, phone has more bells and whistles than I usually use, TV is fine. We have had very few service interruptions, and when there have been problems they were solved quickly and courteously
Description of Work: Provides TV, Internet, and phone
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Yes, I recommend this pro
$150
STEVE H.
04/2013
internet service, landline phone service, cable tv service
 + 1 moreThey came out to update our phone system to something they said is better. Fact is, the new digital system is great for them as there is less to maintain, but not great for us, since if our internet goes out, so does our phone service. During the hurricane last fall, we lost internet and thus our phones for a week. So they got a better deal on supporting less infrastructure, but our phone bill is still the same. When they came out, the service people were on time, courteous and all. The people are good, the policies are questionable.
Description of Work: Overall, the cable game in Arlington is limited. RCN, Comcast or Verizon. After reading many reviews, there does not seem to be a clear winner. RCN is a vendor of convenience now. I am unhappy with them because we have been a very, very long time client and over the years they have cut our service package down while charging more. I do not think we get a good deal, but again, no one really does. On the pro's though, we have had good service. They show up pretty much on time and get the work done. We actually had them call once to talk about ways to cut our bill down through some new options. Good stuff. On the cons though, again, we are getting fewer channels, questionable bandwidth on internet and okay phone service and paying more than we would have a few years ago. On the internet service, when I complained once about the slow speeds, they had me do a stupid, lame test that connected me to their server - NOT the internet. When I questioned this, they said it is all they could guarantee. Not a good answer. My tests still show that we do not get the speeds we are paying for. I have looked very carefully at the alternatives and talked to neighbors. No one feels like their company is a hero company. Choose RCN if they give you the best price, although watch out for the sign up for cheap now and then your price doubles next year deals. All of the companies do this one. You will get decent service with RCN, but not a good deal.
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Yes, I recommend this pro
$200
Gregory W.
02/2013
internet service, landline phone service
 + 0 moreThe phone service includes unlimited long distance, voice mail, and caller ID. It's been great. It's been really trouble-free. The speed is fine. Customer service has been good.
Description of Work: We have RCN for Internet and phone services.
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Yes, I recommend this pro
$56
Judith H.
08/2012
internet service, landline phone service, cable tv service
 + 1 moreThey are the only provider available. They charge too much. We have never been happy with them. When we first started with them it was just one thing after another. They came into our building and we sort of got stuck with them. They messed up the wires when we first moved in so we can't use another service. We don't have much good to say about them. They are too high priced but we are stuck. We avoid their customer service but we guess it is fine. We would never voluntarily use them but we are stuck with them unless we move.
Description of Work: We use RCN for our Wi-Fi, cable and phone service.
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Julie and Bill D.
06/2012
cable tv service
 + -1 moreWe have two providers in the area and neither of them seem to be wonderful. Both of them are very expensive.
Description of Work: We use RCN Arlington for our cable service.
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Yes, I recommend this pro
$100
John J.
05/2012
internet service, cable tv service
 + 0 more.They are very good. The one real unique thing about RCN is that the DVR they provide is a real TiVo. which is nice because it offers a lot of features that the other DVR's don't provide. They did show up within their time window. I will continue to use them.
Description of Work: .I use RCN for my internet and tv service.
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Yes, I recommend this pro
Robert R.
03/2012
landline phone service, internet service, cable tv service
 + 1 moreIt works fine and we have been very satisfied for over 10 years. They have been good in allowing us to negotiate rates; as far as I can tell they don't engage in rate escalation like Comcast and other companies. I think the price is stable and competitive. We have had very few problems and when we do have them they fix them. We had one service tech that was very curt but generally they are fine. I will use them again in the future.
Description of Work: I use RCN for voice mail. We also have bundled service like Cable TV, 2 telephone lines and Internet.
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Yes, I recommend this pro
Helena R.
02/2012
internet service, cable tv service
 + 0 moreThe transition from comcast to RCN was difficult, we had problems with different things, that could have stemmed from the router which we figured out was bad. They were not that much help either. It was really just the internet. Since then it's been okay though. It was just the initial process. Getting things established was tricky. It was a number of weeks we were trying to straighten things out at the beginning.
Description of Work: We use them for cable and internet.
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Yes, I recommend this pro
David G.
01/2012
cable tv service
 + -1 moreWhen I called RCN to report that the DVR box was not working properly, the technician suggested that I did not understand how to use it. When I persisted, he said he would reboot the system. When I called back a few days later to report that it still was not recording scheduled programs, the technician expressed skepticism. He said he would schedule a service call but if it turned out to be working I would be charged a fee. It was two weeks before they finally sent someone, and indeed it was broken and needed to be replaced, which was done free of charge. I then called in to request a refund of the DVR rental fee for the period during which it was not functioning. This was granted, but in the process I happened to note a mysterious extra charge on my monthly bill, for some premium television service that I never requested and was unaware of. The RCN representative agreed to remove this charge from future bills but refused to refund the previous 9 months of unauthorized charges. I complained to a supervisor, who seemed unapologetic about the unauthorized charges and refused to refund them, stating that it was my responsibility to check my bill each month to see if I am being overcharged.
Description of Work: Replaced malfunctioning DVR box.
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Yes, I recommend this pro
Andrew W.
12/2011
internet service
 + -1 moreThey seemed to be fine. I have used their service for roughly three hours and so far they seem to be fine.
Description of Work: I switched to RCN Arlington for internet services today. They attached my present cable wire to theirs.
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Yes, I recommend this pro
$70
MARY F.
11/2009
internet service, cable tv service
 + 0 moreCalls to Customer Service will fix the problem with the On-Demand most of the time. Twice in the past two years, whatever they do to "resend/test the cable signal" results in the cable going out completely. They then have have to send a technician to come out to replace the box/DVR which fixes the problem. But we all know what that entails..being home during the week, losing all shows stored on DVR, etc.
Description of Work: I have been an RCN customer for 8 years. There internet is very reliable and the Cable/HD channels work fine. The On-Demand leaves a lot to be desired. There are a lot of options - the usual plus recently added NBC, ABC. The service is not often available or is unresponsive when I try to access it.
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Yes, I recommend this pro
CHRISTOPHER H.
11/2009
internet service, landline phone service, cable tv service
 + 1 moreI would recommend them without reservation.
Description of Work: We've been an RCN customer for phone, internet, and cable for 8 years. We've had no problems with any of these services in that time.
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Yes, I recommend this pro
$99
Michael F.
09/2008
internet service
 + -1 moreWe are still in the process of sorting this out, 3 months later. Final result to be determined.
Description of Work: I have been trying to sort out billing questions with this company for several months now. After waiting up to 1 1/2 hours to speak to an assistant, spending another hour trying to sort everything out, nothing was resolved. One particular attendant was especially rude and condescending. Although the service is OK in general, the customer service is generally poor.
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$175
GABOR K.
08/2007
internet service
 + -1 moreAppointment for technician's visit were given promptly. Technicians came to the house as scheduled. All the service people were knowledgeable and extremely helpful. On one occasion the supervisor accompanied the technician to the house to determine what the problem was and gave me his direct number to call if the problem comes back. Outstanding service. No charges. The telephone technical support used to be plagued with irritatingly long hold times, but recently it has greatly improved. Most of the technicians on the phone are also very helpful and quite knowledgeable.
Description of Work: Installed home wireless network. Checked and addressed problems relating to weak signal.
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Yes, I recommend this pro
Matthew R.
06/2007
internet service, cable tv service
 + 0 moreI have called RCN several times because we were having problems with On-Demand programming. Each time I got the runaround from service agents, claiming it was a known problem with no solution. For $200/month, they need to find a solution. If it wasn't such a hassle, I'd try to change service providers. If Verizon's FIOS service gets good reviews, I may give that a try.
Description of Work: RCN is our cable TV, cable internet and telephone provider. Their service for phone and internet is fine. Their cable TV service is not great and their prices seem high.
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$199
SYLVIA K.
11/2006
landline phone service
 + -1 moreIn the past month, they have: 1) Supplied us with faulty equipment; 2) Failed to show up for a scheduled service call, and gave us no notice or explanation for the no-show; 3) Routinely placed us on telephone hold for more than 20 - 25 minutes; 4) Failed to return telephone calls as promised; and now, 5) They are refusing to release our telephone number until November 16, fully a month after we tried to switch telephone companies. At every stage, RCN has failed us. Now they have us over a barrel, keeping us to their marginal telephone service against our will. Do not use this outfit! Run away from them, as fast as you can!
Description of Work: RCN has been our cable television, Internet and telephone provider for five years. Their service has become progressively worse. We are now trying not to be their customers, but they are not releasing our telephone number on a timely basis, which prohibits our moving to another company if we wish to keep our number.
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STEPHANIE P.
10/2005
internet service
 + -1 moreI CALLED AT ABOUT 2 PM AND THEY OFFERED TO HAVE SOMEONE THERE BEFORE 9 PM THAT DAY. THE REPAIRMAN ARRIVED ABOUT 45 MINUTES LATER, QUICKLY DIAGNOSED THE PROBLEM, AND SOLVED IT WITH A NEW CABLE FROM THE STREET IN ABOUT 10 MINUTES. WHEN THE SAME REPAIRMAN WAS ACROSS THE STREET ON AN UNRELATED TRIP THE NEXT DAY, HE STOPPED BY TO MAKE SURE OUR INTERNET CONNECTION WAS STILL UP AND RUNNING. MY ONLY COMPLAINT WOULD BE THAT THEY SHOULD BE MORE CONSCIENTIOUS ABOUT TRACKING IN DIRT AND MUD (MAYBE WEAR BOOT COVERS.)
Description of Work: THEY CORRECTED PROBLEMS WE WERE HAVING WITH OUR INTERNET CONNECTION.
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Yes, I recommend this pro
Jim R.
10/2001
internet service
 + -1 moreWE ARE VERY PLEASED WITH THE CABLE. THEY WERE ON TIME. WE HAD A PROBLEM, WHICH WASN'T THEIR FAULT, BUT THEY DID FIX IT.
Description of Work: THEY INSTALLED A CABLE INTERNET.
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Yes, I recommend this pro
Contact information
956 Massachusetts Ave, Arlington, MA 02476
www.rcn.com/about-rcn/where-we-service/bostonService hours
Thursday:
9:00 AM - 7:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
9:00 AM - 1:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Internet Service,
TV Service - Cable,
Phone Service - Landline
FAQ
RCN Arlington is currently rated 3.9 overall out of 5.
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 1:00 PM
RCN Arlington accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, RCN Arlington does not offer free project estimates.
No, RCN Arlington does not offer eco-friendly accreditations.
No, RCN Arlington does not offer a senior discount.
No, RCN Arlington does not offer emergency services.
No, RCN Arlington does not offer warranties.
RCN Arlington offers the following services: Residential & commercial telecommunications, internet, digital cable TV lineup & phone.
Contact information
956 Massachusetts Ave, Arlington, MA 02476
www.rcn.com/about-rcn/where-we-service/bostonService hours
Thursday:
9:00 AM - 7:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
9:00 AM - 1:00 PM