heating & air conditioning/hvac, water heater repair
 + 0 more
Overall, we have been very pleased. Where previously we had a clanking, temperamental system that alternated between tropical and polar, we now enjoy a continuously comfortable environment. This includes the attic space that had been previously unheated. The efficiency gains meant that our gas usage actually declined slightly, even though we now heat 30% or so more space.
Description of Work: Lancer installed new radiators in a converted attic space. They also converted our furnace from gravity-fed to forced hot water. As part of the conversion, they added sensors and circuits to improve the efficiency of the furnace's operation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Carolyn M.
06/2009
2.0
home remodeling
 + -1 more
They didn't call or show up on the sheduled time. Then 3 hours later they called with a lame excuse.
Description of Work: They were supposed to come out and give an estimate on a bathroom remodel.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Response from LANCER CONTRACTING
We had every intention on working with these people. On occasion we get tied up with inspectors and other entities. We are then stuck between a rock and a hard place. If you look at the rest of our reports you will see A ratings in all the categories. Once in a while you will see a B rating on price. In fact for the service and quality we provide are prices beat the competition everyday. I am a little concerned that we were given such a poor rating without the opportunity of doing the work or even providing a price.
Tamarah B.
06/2009
5.0
electrician
 + -1 more
The electricians were prompt and professional. They explained the level of work required and price before beginning. When additional, unexpected issues arose (due to wiring issues with the previous chandelier), they explained the issues and price before addressing the issues. Overall, I was very pleased with the work.
Description of Work: Removal of old chandelier and installation of new chandelier.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
LISA C.
03/2009
4.0
remodeling
 + -1 more
They got back to me very quickly with a very high ball park price. They asked me if I thought I was still interested. The price was too high for me so we left it at that. I was a little disappointed since they were professional and I liked them.
Description of Work: They came by to look at my project site, took some plans, and then promised to get back to me.
Rating Category
Rating out of 5
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from LANCER CONTRACTING
I want to thank the client for posting nice things about us. I just wish we could have come closer to her budget. Some times our prices are perceived as high when in fact they are low compared to the service we offer and to our competitors prices. Also to do top quality work and provide premium service we need to charge a little more than the guys working out of the back of a truck with no office and no insurances. Please give us a try. Call for a quote.
Rachel S.
12/2008
2.0
water heater repair
 + -1 more
They were really nice and efficient about taking out the old one and putting in the new one. Right away there were problems with the water heater. They came out to check it and ended up having to order a part that took a month to come in. I wanted a new water heater because I didn't think I should have this much trouble with this one, but they always had a reason why it was taking this long. I had to hook up my heater to a neighbor's so I had hot water during this time. They did put in the part, but it still has never been running correctly. It just doesn't get the water warm enough and they are supposed to be coming back out to check it again.
Description of Work: They took out an Aqua Star water heater and put in a Bosch Tankless one.
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0
$1,400
Response from LANCER CONTRACTING
WE DO NOT LIKE THESE TANKLESS WATER HEATERS AND WE LET THE CLIENT KNOW AS WE LET ALL OUR CLIENTS KNOW. WE MADE OUR DISPLEASURE CLEAR. THE CLIENT INSISTED WE INSTALL THIS TYPE AND BRAND OF HEATER AND WE DID. WE DID NOT MAKE THE HEATER BUT WE ARE STANDING BEHIND IT. THE MANUFACTURER WILL NOT REPLACE IT AND THEY ARE SLOW IN GETTING US THE PARTS WE NEED. IN THE FUTURE WE WILL NOT BE INSTALLING THESE TYPE AND BRAND OF HEATERS IN THE FUTURE NO MATTER WHAT THE CLIENT WISHES. WE ARE STUCK IN THE MIDDLE BETWEEN THE FACTORY AND THE CLIENT AND OUR HANDS ARE TIED.
Peter W.
10/2008
5.0
contractors, remodeling, woodworking, home remodeling, basement remodeling
 + 3 more
Their work is top-notch, very professional. David is great to work with, he is very flexible and will work with you to provide architectural solutions. At the end of the job, they had a punch list and finished every detail before signing off. At the end of the project I wrote the following to David: The building inspector signed off on your work today and it looks like we won t be seeing the Lancer crew around any more. Although we re happy to have our house finished, we will miss seeing you all. I wanted to thank you for the amazing job you guys did and to recommend your services to any future clients. Your work was competitively priced, completed on time and of high quality, but I think three things set Lancer apart from other builders. First, was the added value of David Sylva s architectural expertise, coupled with your practical knowledge of building codes and engineering requirements. I remember the first day you came over. We had consulted with no less than three architects about expanding to a rear porch, removing the rear wall of our house and supporting the span with steel beams. None of the architects were confident that the open space we wanted to create was possible. When we timidly mentioned what we wanted to do, you said, of course that s what you should do. You knew exactly how to do it and reassured us that it was possible. And it turned out even better than we had hoped for! Secondly, you were extremely flexible about accommodating our changing plans that evolved as we saw our space after the demolition. At the same time you were not afraid to voice your opinion when you felt we were unnecessarily tinkering with a valid plan. Third, in addition to their high quality standards, I want to commend your crew for the respect they showed for protecting our living space. This extended from little details like removing their shoes when they entered or covering their boots with shower caps, making sure the crew s toolbelts didn t scratch anything to the care they took to protect floors, walls, and awareness of dust control. At the end of every day, the construction site was so clean that we had a several parties in the space under construction. This was true of the exterior of the house as well all trash was removed on a daily basis. If you wish to refer anyone to us for further information, please feel free to give them our phone number.
Description of Work: Lancer did a large renovation converting a two-family house to a single family. This included removing two staircases and putting in central stairs, removing walls to open first floor, installing new steel beams, complete new kitchen and two new bathrooms, finishing basement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250,000
Bonnie W.
10/2008
5.0
remodeling, woodworking, interior painters, doors
 + 2 more
The job went very well overall. The people from Lancer were responsive and punctual and there were no issues with the quality or the time line. This was a relatively small job, but I would consider Lancer for a larger remodeling project.
Description of Work: We converted our three season porch into a year-round room, painted the walls and added a sliding glass door with stairs leading to the yard.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$17,000
Patrycja M.
10/2008
1.0
plumbing
 + -1 more
As they were there, they just started scaring us about inspection problems. We just had another plumber install 2 direct vent boilers (separate job from the job Lancer was to do). Peter started asking who did the job and then asked where the stickers are of inspection. We told him that our plumber had this inspected just a month ago, even though there were no stickers, we are sure there are some. Peter from Lancer Contractors asked who the plumber was and when we told him, he said that he knows the guy and he is not qualified. On top of that, he started looking at the work and said that this could not possibly pass inspection because of this and that. He said not to call him until we have the stickers on. Well, of course we were worried so we called the city inspector. Well, everything was inspected and the inspector has everything on file and even if there are no stickers - there is absolutely no problems with the installation. My wife and I were very upset at the way this contractor was scaring us and making problems where there were none.
Description of Work: Peter came by as we wanted a quote to install a power vent to vent our appliances out the side of the house, rather than chimney. Peter made this job look extremely expensive (although he did not yet give us a quote) although we already got a couple quotes from other plumbers who said that this is not a huge deal.
Rating Category
Rating out of 5
professionalism
1.0
punctuality
4.0
PHILIP T.
10/2008
5.0
plumbing, water heater repair
 + 0 more
They were GREAT! Super responsive, competitive price, very professional, just a great all-around experience. Our water heater broke one day and I called around to several different companies to see who was available and what the price would be. Lancer returned my call immediately and they were really helpful on the phone. Very friendly and professional when they came out to replace our water heater. Couldn't have been nicer... a great experience all around!
Description of Work: We had a water heater replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
ELIZABETH K.
09/2008
5.0
electrician, hardwood floor, heating & air conditioning/hvac, insulation, remodeling, doors
 + 4 more
The work went very well. We prioritized some work for a tighter time schedule prior to move in and did the rest of the work on a more leisurely time schedule afterwards. Lancer worked with us to get things done pretty much on schedule. A few minor issues that appeared a few weeks/months after completion of specific jobs were remedied promptly without charge or hassle when we reported them. They stand by their work. They have pros in every key area. The people on their work teams were all people we were comfortable with letting into our home, e.g. courteous, clean-cut, knowledgeable. The only downside was the cost; Lancer is definitely on the pricier side and this did give us pause before signing on. However, in the end given the quality of work, service, and convenience, we are happy with our choice and have no regrets. We would definitely use Lancer again. With Lancer, price boils down to "you get what you pay for", and here service and peace of mind factor in on top of excellent quality work.
Description of Work: Updating to a house we just purchased: Refinish wood floors, add attic insulation, convert oil to gas heating/water and add A/C, replace multiple jammed sliding glass doors with French doors, replace electrical circuit breaker box.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$95,000
DAVID K.
08/2008
2.0
heating & air conditioning/hvac
 + -1 more
Very disappointing. A representative (Eric) came to look at the job. He said he'd need to bring along an HVAC specialist (also named Eric), and we set up an appointment for the following week. Neither Eric showed up, though I took the morning off from work. I called the office manager (David) three times to find out when the Erics could come by. And each time I was promised a call back. Nobody ever got in touch with me, and we didn't get the air conditioners installed in time for the summer heat. At least I didn't pay Lancer Contracting any money in advance of the job they never performed, but I would have appreciated much better communication and professionalism.
Description of Work: I needed two "split mini" air conditioners installed inside my home.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from LANCER CONTRACTING
I AM SORRY BUT THE MEMBER DID NOT CONTACT ME DIRECTLY. WE HAVE NO RECORDS OF THE MEMBER'S CALLS TO ME - DAVID M. SYLVA THE PRESIDENT OF LANCER. WE HAVE RECORD OF ONE CALL TO MATT THE OFFICE MANAGER TO WHICH MATT REPLIED AND WE NEVER GOT A CALL BACK. I AM SORRY THEY DID NOT GET A SYSTEM INSTALLED BUT THEY CALLED US VERY LATE IN THE SEASON AND THAT LEFT LITTLE TIME TO RECOVER FROM A MISSED CALL OR TWO. WE NEVER HAD THE OPPORTUNITY TO GIVE THE MEMBER A PRICE LET ALONE DO ANY WORK. I KNOW IF WE HAD THE OPPORTUNITY TO DO SOME WORK FOR HIM HE WOULD HAVE BEEN HAPPY WITH THE QUALITY AND SERVICE AS THE THOUSANDS OF CLIENTS WE SERVE A YEAR ARE.
JUDITH S.
06/2008
5.0
home remodeling
 + -1 more
They were very punctual and on time. They were very respectful as well about coming into my house. I would have loved to use them but it was just too expensive at the time.
Description of Work: They came over and gave me a bid on remodeling our kitchen.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ERIC E.
10/2007
5.0
heating & air conditioning/hvac
 + -1 more
They were professional and got it done when they said they were going to do it.
Description of Work: They did some duct work for a gas dryer and installed a gas stove.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
JENICE T.
10/2007
2.0
plumbing
 + -1 more
Although initially seemed very professional, never received a quote even after calling the office to follow up. Never received a call back or a quote.
Description of Work: Install fixtures for washer and dryer hookups.
Rating Category
Rating out of 5
Response from LANCER CONTRACTING
WE ARE VERY SORRY THE MEMBER WAS NOT HAPPY WITH OUR SERVICE. I WISH THEY CALLED AND ASKED TO SPEAK WITH ANYONE IN MANAGEMENT. I WOULD HAVE LIKED TO AT LEAST HAD THE OPPORTUNITY TO DO SOME WORK. WE DO THOUSANDS OF SERVICE CALLS A YEAR AND WE STRIVE TO SERVICE THEM ALL WELL. SOMETIMES WE LEAVE MESSAGES ON ANSWERING MACHINES AND NEVER GET A REPLY. I DON'T KNOW IF THIS HAPPENED IN THIS CASE. ONE OR TWO QUOTES MAY FALL THROUGH THE CRACKS BUT ANY CALL THAT REACHES ME IS TAKEN CARE OF TO THE CLIENTS SATISFACTION NO EXCEPTIONS. I STILL OFFER TO DO SOMETHING FOR HER IF HE DECIDES TO CALL ME. DAVID M. SYLVA 617-489-2555.
KERRI S.
09/2007
5.0
electrician, ceiling fans
 + 0 more
They were awesome and I would recommend them to anyone. They have a great service. They are on time, friendly, and very hard working . They can basically do anything. They are awesome. The company is always easy to deal with and reliable as well.
Description of Work: They installed a dryer vent and an exhaust fan in my home. They did all of the electrical wiring for the fan as well.
I am not sure if they sub-contract out or not but I do know that they do an excellent job of remodeling what was ruined because of this fire. We have all new wiring, lighting, plumbing, floors, walls and practically everything where the fire damaged the home. They always come when they say they are going to be there, the men are very clean and courteous, and I wouldn't have a problem recommending them to anyone who might have a small job or something as large as this.
Description of Work: Our house had for the most part burnt completely down last year so this contractor was hired to completely re-build our kitchen, bathrooms, basement and generally the entire house which extends over 2000 square feet. The job took many months to do and during this time they always took the trash away with them in the dumpsters when they finished.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$249,000
RICHARD F.
05/2007
5.0
heating & air conditioning/hvac
 + -1 more
They came promptly and did the work quickly as well. They had to take off covers to the heating unit and they did a good job. I was pleased with the service and I would recommend them to anyone. They are friendly and on the ball. The price seemed a little high though.
Description of Work: They replaced the radiator in my 1400 square foot home. The old one was leaking and it was making a mess. The work included breaking down a wall as well.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
NOEL V.
04/2007
5.0
ceramic tile, electrician, lighting, plumbing, home remodeling
 + 3 more
They were friendly when they came out and made sure to answer all of our questions. I was pleased with the service. They just seemed like down home people that you could trust. They were very knowledgeable and knew how to make what we want happen.
Description of Work: They came and gave us an estimate on what it would cost to have the bathroom remodeled. It is a good size bathroom. All of the electrical and plumbing has to be updated. We wanted new ceramic tile installed throughout as well as new light fixtures. There is a new tub, shower, sink, and toilet being installed as well. We also need them to install the washer and dryer at the same time.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
MARILYN H.
02/2007
5.0
plumbing
 + -1 more
I was able to set up an appointment with Bob Rizza within a couple of days after I contacted them. He and another gentleman arrived at my house, quickly assessed the issue and within 24 hours I received an email from them with the proposed scope of work and cost. They were able to start the work within a couple of days. The work went without a hitch and the quality was very high. I have another plumbing issue in my house and plan to use them again.
Description of Work: The pipes in my half bathroom (first floor) were built into the wall and I had problems with freezing pipes. I contacted Bob Rizza and determined that the scope of work would include primarily relocating the pipes and touching up (repainting the wall) where work was done.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,958
JENNIFER S.
01/2007
3.0
home remodeling
 + -1 more
Our first impression of Bob was very favorable. He was polite, prompt in both returning our call and coming to our home for an estimate, and an excellent salesman. He definitely sold us on his company. Unfortunately, we never received an official estimate from him. He told us he would get back to us, but after two follow-up calls all we ever got was an estimated range he gave my husband during one of the calls. He said he would call me with the exact number. He called but got our machine. He never returned my subsequent call. In the end, he left us to conclude, whether right or wrong, that he might have high-balled the estimated range rather than take the time to do out an estimate for a job that they really were not interested in as all of our other estimates were in the $12,000-$15,000 range. Otherwise, I really would have liked to have known why their estimated range was so much higher than others who also had A ratings on Angie's List.
Description of Work: Provided an estimate of mid to high $20,000's for the remodel of a 6 foot by 10 foot bathroom that involved replacing the sink, tub, toilet, and both bath and floor tiles, installing a fan to be vented to the outside, fixing a closet, and updating all the plumbing to code.
Rating Category
Rating out of 5
value
2.0
professionalism
3.0
responsiveness
2.0
Response from LANCER CONTRACTING
AFTER READING THIS REPORT, WE CALLED THIS PERSON THE SAME DAY. WE LEFT A DETAILED VOICE MAIL THAT INCLUDED AN APOLOGY FOR NOT BEING RESPONSIVE AND A REQUEST TO CALL US BACK. WE ALSO LEFT A BRIEF EXPLANATION FOR THE DELAY IN RESPONDING. SEVERAL WEEKS LATER WE HAVE YET TO RECEIVE A CALL BACK. WE HAVE BEEN IN BUSINESS FOR 26 YEARS AND HAVE HUNDREDS OF SATISFIED CUSTOMERS. WE ALSO HAVE THE HIGHEST RATING ON THE BBB. WE AVERAGE 20 TO 25 FREE ESTIMATES FOR REMODELING JOBS OF VARIOUS SCOPES EACH WEEK. IN THIS CASE, WE WERE BEHIND ON ESTIMATES AND WERE NOT ABLE TO FOLLOW UP IN A TIMELY MANNER. WE WOULD BE HAPPY TO REVIEW WHAT WE INCLUDE IN A NEW BATHROOM PROJECT. IT IS MUCH MORE COMPLETE THAT WHAT WAS DOCUMENTED IN THE POSTING. PLEASE CALL BOB RIZZA @ 617-489-2555.
ELLEN K.
10/2006
5.0
home remodeling
 + -1 more
The President of the company, David, came out to give me an estimate and spent quite a bit of time with me. He did follow up in an email with a detailed description of the job and price. I eventually went with another contractor because the other contractor was less expensive and could begin and finish the job in a shorter time frame. David, however, was extremely professional, knowledgeable, and easy to communicate with.
Description of Work: Taking out old shower, pipe, and glass door, and putting in new shower.
Rating Category
Rating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
WILLIAM M.
10/2006
5.0
remodeling
 + -1 more
We had a great experience with Lancer and felt they did excellent work and were professional in every way throughout the entire remodeling process, which can be long and tiring. I could always get Bob on the phone when I needed to ask him something, and his response rate on e-mail was equally as impressive. The team who worked on our bathroom, which included Sergio, Mario, and Eric, were all fantastic. Lancer charges top dollar for their work (though they were not the most expensive estimate we received and part of the high price of remodeling is due to living in this insanely pricey state) but the quality of their work is first rate and they are VERY easy to deal with in every regard (which almost justifies the price in my opinion). In my experience, their commitment to customer service is unparalleled. Quite honestly, I suspect the person who posted the first negative review had a serious case of sour grapes, as I can't imagine this company doing anything less than great work.
Description of Work: Lancer completely gutted and remodeled a bathroom on the 2nd floor of our home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
LISA J.
10/2006
5.0
heating & air conditioning/hvac
 + -1 more
They did a really good job. They did what they said they would do. I had some problems, and they came back and fixed them.
Description of Work: They installed a water heater.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
KAREN A Y.
08/2006
5.0
plumbing
 + -1 more
They are good. Their price is a little high. I called them for an estimate to replaced two countertops. Their bid on that seemed a bit high as well.
Description of Work: They installed one toilet, two sets of faucets, and a sink.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LESLIE D.
03/2006
5.0
remodeling
 + -1 more
Everyone who works at lancer Contracting is helpful, pleasant and very competent. All the work Lancer has done for me over the last three years has been of the highest quality. The electrician, Eric Markarian, is happy to answer any and all questions by telephone or email and is an authority on all things electrical. The plumbing division is also superb. Bob Rizza, the customer relations man, responds quickly to questions and requests and never leaves the customer in the dark about what is going on with his/her project. All in all Lancer is the best contracting company in the Metro-West Boston area.
Description of Work: Over the last three years Lancer Contracting has upgraded my electrical panel, installed ceiling fans and chandeliers, put in plumbing for a washing machine, replaced bathroom toilet and sink, maintained and repaired heating system, installed beautiful crown moldings and more.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
General Remodeling,
Heating and Air Conditioning,
Kitchen and Bath Remodeling,
Electrical,
Water Heaters,
Lighting,
Doors,
Finished Carpentry and Woodworking,
Basement Remodeling,
Interior Painting,
Ceiling Fans
FAQ
LANCER CONTRACTING is currently rated 4.6 overall out of 5.
Monday: 7:00 AM - 4:00 PM
Tuesday: 7:00 AM - 4:00 PM
Wednesday: 7:00 AM - 4:00 PM
Thursday: 7:00 AM - 4:00 PM
Friday: 7:00 AM - 4:00 PM
LANCER CONTRACTING accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, LANCER CONTRACTING does not offer free project estimates.
No, LANCER CONTRACTING does not offer eco-friendly accreditations.
No, LANCER CONTRACTING does not offer a senior discount.