John's Landscape Services Inc

Although everything was fine in the beginning... in the end the work that they completed was fair at best. Out of the 11 shrubs they planted... 3 died within 1 year. We requested that they replace one of these dead bushes - which they did ~8 months later - and now 2 months later this new bush is also dead. Other shrubs that another company planted for us... in the same area are doing great - so the issue isn't the location, the amount of water provided or the soil. John's just didn't prepare the area for planting a shrub (e.g., the holes dug were way to shallow) and they failed to use the care required to allow a new shrub to survive. In addition - the mulch they put down after they planted the new bushes was less than 1/2" deep (you could see through to the soil in many places) and weeds popped up within 1 week of them planting. The raised-bed they installed is fine - but the soil they used to fill in the bed isn't great (low quality and filled with rocks) and needed a LOT of work before anything other than weeds would grow well... All in all - they were very expensive for average work...we will not be using their services again...and have found another company that knows more about landscaping and plant care.

We decided to work with John?s Landscaping in the spring of 2011 because we had worked with their landscape designer, Lisa Bierman, on another project. Lisa did not disappoint us. We continue to be very happy with her design and always enjoy working with her. We were also pleased with the installation of the plantings and hardscape. The crew was pleasant to work with. They managed our expectations appropriately. We knew what to expect every day. Our disappointment stems from the lawn that John?s Landscaping planted. We sodded part of the yard and hydroseeded the other. We followed their guidance on maintenance, including watering and fertilization. The hydroseeded lawn was taken over by weeds shortly after germinating. John?s Landscaping did aerate and overseed this part of the yard last fall. However, this part of the lawn was full of weeds again this summer. The sod developed brown patches over the course of last summer. This spring, when our neighbors? lawns were green, ours was brown. It stayed that way well into June with some areas never completely recovering. John and his sod supplier looked at it on a couple of occasions due to our continued urging and each time told us the sod was fine. Earlier this summer, John agreed to address the patchy spots but has since declined to deal with the problem areas.

We have been happy with the weekly lawn service and would recommend this company for that service only. The shrub trimming service is terrible. Our front yard looked like an amusement park topiary garden. Several bushes were hacked into weird, unnatural shapes, and many will probably not live past the end of this summer. They came back to our house to address it, which we appreciated, but didn't actually do anything to redress our complaints.

I made a request for them to come and take a look at our yard, which is overgrown and has a concrete slab in the middle, and then give me some ideas for making it useable. I received a mailed quote for planting and mulching and annual spring/fall cleanup. I got the impression that they didn't really understand what I asked for and gave a generic quote. After demonstrating to this owner that we were not in error and that John's Landscaping was indeed the company we contacted, our communication has not been positive. I only commented on ONE feature, responsiveness, since price, quality, punctuality, and professionalism did not apply for services I did not receive. I would like to change one item in this review, and that is "Professionalism" I will take it from N/A to a D. This is the type of contractor who blames the customer if they don't like the work.

I am on a condo board of directors and our condo association has a contract with them. They have been performing services for several years now. The owner and his team are really first rate and very responsible. They are very reasonably priced and very diligent about getting work done. They are hard workers and the sort of people I would not mind recommending to anyone.

We contacted 3 different companies to give us an estimate for this project, and they ranged up to $8,000. John was very realistic about his approach. He suggested that since we didn't know exactly why our basement was getting wet, we start with smaller, less expensive fixes and go from there. He came back multiple times to review the plan with both me and my husband, and his estimate was more through than any other we received. He also gave us an estimate very quickly and was good about following up to make sure we understood everything. Without any prompting from me, he was also sensitive to how what we did might impact our neighbors. We were away while the work was done, but we returned home to a very neat and nicely landscaped lawn. He also tidied up our planting beds, something I wasn't expecting and wasn't included in the estimate. And despite his concern that his initial suggestions might not fix our water in the basement problem, it's been completely dry since. I really liked his approach and will use him again in the future!

John showed up in mid-June to do the estimate for the job and despite asking him 3 different times to bring the product that he would use to build the wall, he only emailed pictures of other jobs that he had supposedly done. It then took him another 3-4 weeks to send the contract. When I called to find out when the job was actually scheduled, he stated he wasn't sure and would call me back. No call back. I called again after 2 weeks and he stated he was finishing a job in Arlington and would be over after that and I could give him the down-payment when he showed up. No call, no show. I called again after a week and a half or two. He said he was now finishing a job in Medford and would be over the following week and I could give him the check then. No call, no show. Mid-August, his secretary calls asking when I'm sending the check so they can schedule the job. I relay to her the above conversations with John, she checks with him and he is to show up the next week. His crew shows up, builds the wall which is beautiful, digs up the perennials and leaves them exposed lying on my lawn for 5 days. Another crew shows up after 5 days, transplants about 25% of the perennials, throws some out and leaves others just lying on top of the soil, does not add the soil, grass seed or mulch. John then comes and states that it's too early to put down the seed and fertilizer so they'll be back to do that in a few weeks and I can pay him then. No further contact from him until he comes demanding the full payment from me this week. When I explain to him that I am not paying him for the seed, fertilizer, soil or mulch and I am deducting money for the perennials he killed, he states that the perennials dying "always happens" and since he already gave me a good price on the wall ($2750), I can take $100 off for the rest of it since he really didn't charge me for those items anyway?? (another $750 on the bill to equal total of $3500). I then explained to him that it would take me about a week to get the funds out of an investment account and I would call him when I have the money. He then started harrassing stating he'd be back at my house on Tue. (after Friday) to get the money and then had his secretary call telling me to put it on my charge card. I would like the complaint resolution team involved to settle this financially with him due to the damages done and his not finishing the work prior to my paying him the funds. Due to his becoming more aggressive, I am not interested in having him on my property to finish the work.

John's Landscape Services Inc Company is a little over priced but I have huge yard. However they do a good job. I would continue to use them in the future.

They are good and I plan to use them again this winter.

John is incredibly responsive and very professional. John replies very quickly to emails and phone calls and is always very pleasant to deal with. I've used other lawn services before and they've been very difficult to deal with. If this bothers you too, then John's landscape is the way to go! His work is very well done and the properties look great!! I could not be happier with the company and look forward to continuing to use them at both properties.

Last June John ruined a pair of bushes. I only wanted him to trim the top instead he trimmed everything. And to make it worse he charged me $800 for the work. I thought that amount was extremely high but I paid the bill none the less. Almost a year later, I saw an add promoting a free consultation. A girl came out but no contracts were signed due to the high estimate I received. The lady that came out wanted to charge me 3 thousand dollars for four new bushes to be planted. I thought that was extremely high. I was gone (out of town) for a period of time, when I came back I received a bill for $450 for having bushes trimmed. I call them and told them they were trimmed last year. The lady who answered the phone told me that they trimmed the bushes in the front lawn recently. I never asked for those bushes to be cut and they didn't need to be cut. John said he would reduce the charges, but I said no because I don't believe I should pay anything for service I never asked for. I told John I never signed any contracts and never would agree to spend that much money on the bushes in my front lawn. This all comes on top of the previous mistake they made by destroying the bushes last summer. I want to make sure no one else has to go through something like this.

Overall, the experience was excellent. Their designer, Beth, worked with me from the beginning. She always asked for my opinion and contacted me with any potential changes. Those who performed the actual work were also excellent - working long hours and completing this job in record time! I cannot say enough about this company. A great experience for us. Jeanne Whitten

I called on a Friday and the estimate was in my mailbox on Tuesday. I called the office the following Friday to arrange for an appointment which occured on Monday 5/9. They did a great job, including removal of some very large branches that had come down over the winter. I was impressed that they also took away some collected leaves and emptied our barrel which was full of branches and leaves, as well. We are using them for a weekly mowing, and will probably use them for winter leaf removal. So far, this has been a good experience. BTW, the lady in the office was great to deal with. Hopefully there will be no billing issues.

They were very prompt to come and do my spring cleanup. They have since come and done the mowing twice already since the spring cleanup. They are professional and I will continue to use them.

They are very good and they know their stuff. I would recommend them for designs and installations. Their price is higher than average, but it is worth it. The person whom I dealt with was very knowledgeable about perennials. She is helping me with the design of my front yard right now.

We were very happy with the quality of service. They take a lot of care to get all the leaves, including ones that are caught up in hedges, etc, and ran a mulching mower over the lawn to take care of the few they might have missed. We thought the price was very reasonable, and would definitely hire them again.

It was beyond our wildest dreams, 3 men arrived early each morning, worked long days, cleaned up daily, and finally seeded or laid sod where needed along edges of paths. We could not recommend this company more highly and the owner came to check things out and the landscape designs came to plan before the work began and came during work.

After receiving several estimates, we went with John's because his pricing was competitive, the estimate was very thorough in describing what was included and, given the scope of our job, we felt having Lisa Bierman (landscape architect on staff) working on the job was a big added value. From the beginning John and Lisa were very responsive to estimate inquiries. They were both very involved with the project from start to finish and I always felt in very good hands. Their staff was prompt, curteous, hard working and did quality work while always cleaning up at the end of the day. Admittedly, I'm not the easiest person to work for or please as I always expect a lot of bang for my buck. I usually find contractors in all fields to taper off in responsiveness towards the end of a project and disappear after completion if I try to ask an questions. Not John and Lisa. A month and a half after completion of the project, they have returned to replace sod in a couple of places that didn't make it, tweaked the sprinkler system at our request and have answered all maintenance questions I've thrown at them. I'm beyond impressed with John's Landscaping and would absolutely recommend them to everyone I know and use them again if I ever have another outdoor project.

I've worked with this company for almost 10 years now, and have never been disappointed. They show up when scheduled 95% of the time, billing is correct and when I call with questions the staff are friendly and helpful.

We called John's landscaping for an estimate on a Mon or Tues and the estimate was in our mailbox by the following day. Work was performed Friday of the same week! Excellent responsiveness and professionalism. We were so pleased that we signed up for weekly lawn maintenance, they do a great job.

The cleanup looked very nice and professional. Some of our flowers (bulbs) got damaged, but that was primarily due to the time of the year (hard to clean leaves). My wife particularly liked the clean driveway. The only complaint was that we weren't notified what day they were coming, so we weren't fully prepared. We have signed up for regular lawn mowing.

I am on his client list so each summer they will call you and ask if you want to renew the services. There is no written contract as such. The price is reasonable. For mowing he charges the price depending on the size of the lawn and for others services he charges on an hourly basis.

They are professional and curteous. The customer service is superb and their responsiveness is immediate whether you call by phone or send an email. The crew and staff does a fabulous job. When they come you never even know they were here. They are very reliable.

I am very satisfied; the work is performed on schedule and the property looks very good; occasional calls on service and billing are handled in a very professional manner/

We've been using John's Landscaping for a couple of years now and we have been very pleased. John himself is accommodating and professional, and his work teams are courteous. Since we have busy schedules, we've appreciated being able to rely on a service to keep our yard in shape, with good value for the price paid. We don't even need to think about our lawn anymore- they come by every week to keep things tidy. Very reliable service- good follow up and follow through. One thing that's worth noting is that we have a fenced in yard for our puppy and his guys always seem to remember to lock the gates when they are done, which is a huge plus in our book. I've met a few of the guys and they are always ready with a smile. Nice people all around and I would highly recommend them.