E Puopolo & Son Plumbing

They were great! On time, friendly and courteous. Work was done well according to the appliance repair guy who replaced the oven igniter, which he could now get to with the new hookup in place.

They always very prompt and thorough.

I had a bad experience with this company for not honoring the warranty. They hire subcontractors for less expensive jobs such as drain cleaning. If a subcontractor fails to do a job properly they will charge you a full fee for the second service. In my case they charged me for cleaning 3 drains on one visit, but in the evening we realized that one of them was not running well. When the subcontractor came back and properly unclogged the drain, Puopolo&Son Plumbing Inc. charged me a full fee under pretext 'continuing problems'. I had positive experience in the past, but they recently changed their business model and started using subcontractors. The quality of service went literary down the drain.

Stephen cancelled our scheduled work after I shared with him a conversation I had on a popular online heating forum (HeatingHelp) from several weeks earlier, in which I tried to educate myself about the idiosyncrasies of my old steam system. I wanted him to fix a banging radiator and a whistling vent, and to ascertain whether it's worth installing larger vents on my main steam pipe. It's his prerogative what jobs to take, of course, and I respect that. But it does leave a bad taste when someone accepts and schedules a job, and then cancels with excuses that don't quite add up. (The reasons he cited for cancelling the job — a 2nd hot water heating zone, unrelated to the steam heat, that acts funny; and the fact that I had bought vents online in case he determined it would be helpful to install them — were all things he knew about when accepting the job). In short, while his work might very well be of acceptable quality, cancelling like that doesn't suggest exemplary professionalism. Hence the C ("fair") grade.

Fast response, very knowledgeable and got the job done right the first time. Really could not ask for more, They're the new plumbers for the house.

We were impressed by the immediate response and proper recommendations to replace a leaky sink faucet. The technician showed excellent workmanship in a tight space. However, he either forgot or was not informed that the drain blockage also needed to be fixed. Although he promotly arranged for another service to take care of the blocked drain, am not sure if the repair cost could have been lower if the work was done in proper sequence.

Puopolo answered my phone call on a Sunday, explained that unfortunately he is too busy to be able to come that same day, but that he'd call me back the next day on Monday. To our pleasant surprise, he came by on Monday when he had a moment, and went right to work inspecting our boiler and identifying the issue. He quickly gave us an estimate and we agreed on the price and scope of work. The work was completed very quickly and to our satisfaction. We are very happy with the service provided!

We found water spreading over the floor in the basement and suspected the hot water heater had failed. I called several plumbers, and Puopolo got back to me first. They came over and had the old one removed and a new hot water heater in place by the end of the day. As it turned out, the water was coming from a malfunctioning humidifier, not the hot water heater. However, I assumed that was the problem and that's what I told Puopolo. So, word to the wise: don't diagnose the problem yourself. The new water heater (A. O. Smith 40 gallon) works well but temperature control is tricky, low is very low, and next notch up is quite hot.

Excellent. Will be having them back to do the radiator repairs

They fixed what was broken. They were responsive, professional, and competent.

iMy main drain to the street was backing up and I could not find the information for who had cleared it for a reasonable price the last time it happened. I then called E Puopolo on the off chance they were the former company and asked them if I had been a former client (they were not sure) and told them what I needed. They said they would have someone to my house in 2 hours. I asked them to confirm I had been a client before and to call me back. When they did call back 5 minutes later I asked how much the drain cleaning would be. I was quoted $290 to $375. Why it was a range instead of one price I have no idea, but since that is far above what I thought I had last paid I cancelled the service call. When I looked harder through my records I found the company that did the work the last time was Wayne's Drains. I called them and they quoted the price at $235. When I gave them my address I overhead the scheduler say "Didn't Puopolo just cancel a service call at this address?". What that means boys and girls, is that immediately upon taking my initial call Puopolo plumbing immediately subcontracted the shop out to Wayne's Drains, then decided to charge me anywhere from an extra $55.00 to $145.00 for making that phone call. Why would anyone use E Puopolo and Son when for all you know they are subbing out the work and upcharging you by as much as 60% for doing so?

We were without water for only one day. Mr Puopolo put the toilet back where it belongs. The other party gave us a loaner pump until ours could be fixed. The whole process went well. We now await our repaired pump. I would recommend Mr. Puopolo to anyone needing a plumber.

E Puopolo has replaced my water heater for my unit and now has to replace one for my tenants. They always call me back, try to squeeze me in even though they are super busy and have professional and courteous staff who know what they are doing. Steve gives me good advice--his staff recommended that I replace the water heater for my tenant when my broke but I did not listen. Well, they are now here, less than 2 months later, replacing the water heater. Once, they came over to help me put in a water line to my refrigerator. It was an emergency and the plumbers came over, fixed it and left. I cannot thank them enough.

Very responsive, professional, and thorough. I recently purchased my house in Arlington and have used Puopolo twice for minor repairs and have been very pleased with their service, quality, and price.

We have had a good experience with them. I do not know how much they charged us for their last service but it was very reasonable. We have used them repeatedly and they are very good. The best part about our overall experience with them is that they are very prompt, they get the job done and their pricing is reasonable. We would certainly use them again in the future.

They did a good job and we're punctual and quick.

I've used these guys for a few years now. They are responsive and prompt. I can leave them alone at the property and trust that things will be handled responsibly. Pricing is fair and they don't try to pull unnecessary work on you. Highly recommend. Steve Puopolo has been contact and I'm satisfied with the work they do.

The price was reasonable. They've always been reliable. They've always done the job that I wanted them to do. It's a family company. I was satisfied with what work they've done in the past. Their price is fair. It's what I would expect from any plumbing company. They come usually within a day or so. They're very punctual. There was one time where they didn't make it but they apologized profusely for it. They did come soon after that.

Very well. Mark was knowledgeable, efficient and helped us understand what he needed to do to fix the problem.

Wonderful service -- we're doing patchwork repairs anticipating renovations, and Puopolo solved a couple of problems, helping us get by until the big project starts.

They asked us for our specifications. They installed it quickly and neatly. There was an electrical problem that they could not solve and we did end up needing an electrician to fix it, but overall they are very professional and responsive. I would use them again.

Nice people--very responsive--very expensive

I had been a 10 year long customer. I called to get my washing machine connected and that took about half an hour. So I asked the plumber in my house how I would be billed for the service and he said an hour for the work. I asked if he could take a look at my drain to finish out the hour, since it wasn't even close to an hour, which he agreed to do. I get the bill a week later for two hours of work, for both the machine and drain. I call to explain I am surprised and upset, explaining the story above and Steve tells me that 'this is how it's done and I should have called him'. He then told me to 'pay what I thought was fair' and to get lost as a customer.

They solved the problem I had with my water heater. They are very good but only because I am a reasonable customer of theirs I can get an appointment within one week. Their pricing is adequate. I would recommend them to others and would use them again in the future.

After using this company in the past with good results (including a very positive review on Angie's List), we tried to call them in again for another plumbing job. After leaving two messages, we managed to get in touch with Steve, the owner. He said he would call us back to schedule the plumbing work and never did. We called again and didn't receive a response. Then we found a new plumber.