TruGreen has ruined our lawn and they do not care! The fertilizer has burnt it, tried to get a Manager to come to our home, the kid who showed up on 6/29 openly admitted he knows nothing about lawn care. Our lawn is trashed by TruGreen!
Description of Work: Fertilizer and it has killed the grass and TruGreen does not care!!!
The whole process from getting a quote to getting someone to show up at my house was a nightmare. The departments at Trugreen do not communicate to eachother. Things as simple as changing from a standard lawn program to a "natural" one became multidepartmental weeks long processes. Scheduling was the same thing. I'd call to schedule and would speak to a rep who would tell me someone will get back to me in 3 business days. It never happened. I got one treatment done (which was delayed several times) and I was not able to be on site for. After trying to schedule an aeration and seeding for 2 weeks I cancelled the whole program. What a clusterf*%k of a company.
Description of Work: Tru Natural Lawn Program & Aeration/Seeding
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$59
Jennifer L.
11/2019
5.0
pest control, lawn service
+ 0 more
They stand behind their work, they have a good price and it worked well.
Description of Work: They did a lawn service and a mosquito control.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard B.
09/2018
1.0
lawn treatment
+ -1 more
Treatments went as scheduled up until this year when the system fell apart. The results were acceptable but not fantastic up until then. Several times I was informed by the mobile app that treatments were upcoming but the dates and times kept changing until nobody showed up. I contacted customer assistance which apologized profusely and promised a new date and time which once again didn't happen. I was assured several times that the date was "locked in" but that didn't help. You can't reach the local office. Everything is through an out of state call center. Find a local company, that's what I'm going to do. STAY AWAY FROM TRUGREEN!!!!!!!!!!!!!!
Description of Work: I started out with Scott's about 3-4 years ago before they became Trugreen for lawn treatments.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Vidya M R.
09/2017
5.0
lawn treatment
+ -1 more
I don't know the cost; it depended on the service. I haven't compared them to anyone else. They were good. They were good on responsiveness.
Description of Work: Lawn fertilization and treatment.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rob G.
08/2017
5.0
landscaping
+ -1 more
I will use them again. I went with them because of my neighbor, his yard looks nice. They showed up on time. Very professional, they have great internal communication amongst all the moving pieces.
Description of Work: Fertilzer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Vincent F.
10/2016
4.0
lawn treatment
+ -1 more
We have an annual contract on that. As far as the lawn is concerned I can't say that the results are you know excellent I would not say that but I'd say they are fairly good. This year unfortunately our front lawn actually turned brown on us but I think the main reason was because we have severe drought in our area.
Description of Work: I use Scotts LawnService for lawn fertilization and treatment. They just applied fertilizer treatment.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lewie & Charlotte E.
02/2016
3.0
lawn service
+ -1 more
I didn’t get the results I wanted to see.
Description of Work: They did lawn maintenance.
Rating Category
Rating out of 5
Yes, I recommend this pro
Akhilesh S.
01/2016
1.0
landscaping, lawn service, lawn treatment
+ 1 more
They are not professional. I requested a courtesy call before each application so that I can prepare the lawn for service (mow, bag leaves, etc). The technician always came without notice. I used them for over-seeding and aeration in fall. They came without notice, and applied the over-seeding over the yard completely covered with fallen leaves. They guaranteed the service, but the lawn has deteriorated since I started using their service. They have not controlled the weeds, and there are more patches with no grass (even with their overseeding service guarantee). Their standard reply is "wait till next year to see the effect", and "you are getting a great deal". Well, I waited two years, and I cancelled the service in the fall of 2015. A sales rep called me, apologized for the service and asked me to give them a second chance for half the price for the remainder of the year on a per call basis. They performed the first application at half the price. But they came the second time without notice and charged me full price. I called the office to resolve the issue and offered to pay the half price at the same time. They said they would call me back. They did not call back, but I got a letter from the Collection Agency. It is very unprofessional to use Collection Agency for a past due of only 53 days for a old customer with an unresolved issue without informing the customer. A sales rep enrolled me in their service in 2013, and every year they increased the price stating that "you were getting a great deal", and they have to increase the price for the size of my lawn. The company does not honor what the sales rep promised. Do not buy what the sales rep tries to sell you.
Description of Work: They serviced (fertilizer) my lawn from July 2013 - October 2015. They also performed over-seeding and aeration.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,000
Josiah M.
09/2015
2.0
lawn service, lawn treatment, pest control
+ 1 more
Initial interaction was okay..their service to sell you was good...signed up for their service in the fall of 2014. The initial "evaluation" with their tech was a walk through of the lawn and explanation. he treated and explained that any questions or requests should call the 800#, but he said "good luck" getting a hold of anyone in the local office...all calls go to a call center. aeration and overseeding was questionable...no plugs in the lawn. in the spring, had to call for them to start, even though i had signed up for a full annual cycle. then they decided not to come b/c they lost my credit card info and didn't show b/c of non-payment. they didn't even call to resolve or just ask to be paid. i had given them my credit card to charge every month so i didn't have to worry about it, but i guess i have to check them on their paperwork. any cause, lawn is ruined now that they didn't treat for grubs and weeds because they wouldn't help the customer or try to work things out for a $39 payment they. would use them if they had good customer service, but all you talk to is a call center agent. can never get a hold of a manager or anyone that can make a decision to help a customer.
Description of Work: Signed up for their Tru-Health Flagship service for full treatment of lawn including fertizilier, overseeding, aeration, grub control, weed control, etc.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$500
Michael P.
06/2015
1.0
lawn service, lawn treatment
+ 0 more
This company is a joke! When I call with a question that I would think is basic for them I get contradicting answers from one customer service reps to another. Then after all that I need to wait for a call back from a supervisor which never comes. The deal breaker was when the lawn technician tells me at the time of my first visit that it's ok to seed my lawn 2 weeks after the first app (crabgrass pre-emergent). This was brought up because I told him I needed to seed my lawn due to the winter's damage and to my understanding seed will not germinate after this type of application. He assured me that all I had to do was to wait 2 weeks after this application and I could seed without any issues. I took his word for it considering that he is apparently the expert and would know more about the product he is using than I. What a BIG MISTAKE!.. Two weeks later I seed my lawn and then call to have my account noted again that I seeded and to not put down anything that will jeopardize new seed growth. The rep then tells I should not have seeded for 90 days as the first application will prevent new seed germination! So now I wasted $120 on seed to not grow, this is an OUTRAGE!!! The least of my concern was weeds when my lawn need to be seeded which is why I clearly and specifically expressed this to the lawn tech before the first app was applied! I canceled my services and will never use TruGreen again nor recommend this company to anyone! The lawn techs and phone reps that I have been in contact with are clearly inexperienced and under qualified. When I expressed my disappointment and requested to cancel my services they didn't try to rectify the issue they just said ok. This is ridiculous. Words cannot describe how disappointed I am with this and I honestly don't know how this company stays in business!
Description of Work: Lawn Care
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$350
Paula J.
05/2015
1.0
lawn treatment
+ -1 more
This Spring they have said they were three times... but as each week rolled by, they never showed. And they don't call to tell you why they don't show. I have called their general offices three times to complain and each time they apologize and say they are coming but here is another week and NO SHOW. You cannot contact the local office in Chelmsford MA because the phone just rings and rings... no way to run a business. I'm quitting these guys and going with another lawn service. Don't waste your time with these people... and don't pay them in advance as they ask you to do for a 10% reduction.
Description of Work: Tru Green took over for Prescription Turf... they serviced my lawn last year. They left lots of weeds in the lawn and sometimes to get rid of some... killed small areas of the lawn.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$80
Al F.
03/2015
1.0
lawn treatment
+ -1 more
They were horrible. Part of their guarantee was that if you had any issues or if you notice weeds, they would come out within 24 or 48-hours to do another application or discuss what the issue was with your lawn. We called for two straight months and nobody ever came out. Compared to other people, their price was not the worst and they were not the highest. The service did not work. We have hired other people to come out and remedy the situation. They were just not reliable. Their guarantee was nothing.
Description of Work: We used Scotts LawnService. They were supposed to spray fertilizer with a guarantee that the grass would grow fuller and thicker with no weeds.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$500
Midula R.
01/2015
5.0
lawn service, lawn treatment
+ 0 more
They did a good job, so we never had any issues. We like them. We had a very good experience. Every time whenever they come they just gave us a call and they informed us that they are going to come and they did the service and when they called us they respond so good and replied back. One time we thought the service was not good so immediately they resend a person again to do the service one more time. They were very responsive and punctual and all those. Everything was very smooth. We are planning to hire him again for the coming year.
Description of Work: TruGreen Companies people did our lawn in November, but we did hire them for like seven to eight months like from the month of March to November. They did lawn service, aeration, fertilizers, weeding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Celeste C.
12/2014
5.0
lawn treatment
+ -1 more
They have done a pretty good job. I have had very few problems with them. I have used them for about two years now.
Description of Work: They arrogated my lawn.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
JOSEPH C.
11/2014
5.0
lawn treatment
+ -1 more
They are nationwide; they are a huge company. They also sell Scott's fertilizer. They did excellent work.
Description of Work: I used Scott's Lawn Service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Judith B.
09/2014
5.0
lawn service, lawn treatment
+ 0 more
The person was excellent. The huge shrub was cut back near the ground. It took one hour. The man was courteous and made sure to ask if I was satisfied. The area was left in immaculate condition. All brush was removed and hauled away in his truck. I can trust Scott's Lawn care to do a good job whenever I call them!
Description of Work: The assignment this time was: cut back a huge elderberry bush that needed to be removed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Jennifer H.
09/2014
1.0
lawn service, pest control
+ 0 more
When this error occurred last year, I called the company to ask them to be more careful next time and go to the correct house. I asked them to put a note in the system to check which house they were actually spraying. This is the 3rd time just this year (has occurred at least once a yr for 4 years). Earlier this summer I left a note on my yard's gate stating I did not order lawn care. That did not work. I came home to see the little yellow warning signs on my lawn and the bill in my mailbox. From the 1st spray earlier this summer I had dead flowers and dead lettuce. Now my organic cherry tomatoes and string beans are no longer organic. Last time I called there were no apologies for their error. I am tired of this. If others want to use herbicides on their lawn to each their own. I personally do not agree with it and do not want the health risks to my family and the runoff in my town's river. How can I get these people to stop!
Description of Work: For the 4th year and the 3rd time this summer my next door neighbor ordered services from Trugreen in N. Andover and Trugreen sprayed chemicals in my yard instead of my neighbors.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
Al F.
09/2014
1.0
lawn treatment
+ -1 more
I couldn't have been more disappointed with a company I expected to have a good experience with. Their guarantee is worthless. If you have a problem, their ad says they will send someone out to go over it with you. I called three times, and was repeatedly told someone would come out and meet me. Never once did someone show up. I wouldn't pay for the service until it was complete and they sent it to collections. Every call to talk about the current services, was met with an attempt to upsell additional services. I would have gladly paid for aeration and overseeding if they simply did what they were supposed to do from the beginning. No customer service. There is a reason there are so many consistent bad reviews.
Description of Work: Fertilizer and lawn maintenance.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$116
Ada A.
06/2014
2.0
lawn service, lawn treatment
+ 0 more
Impossible to get them to come to service. Contacted Scotts via phone and got bounced around between offices and agents. Finally scheduled a service. No one ever showed up. Contacted Scotts again and got bounced around again. Resolved to contacting them via facebook. Finally got their attention and an agent called back. They came to service and did decent work. But impossible to schedule or communicate with their office. They would also come and work on things that we didn't ask them to and did NOT work on things that we asked them to.
Description of Work: lawn service
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$500
Anandakumar S.
06/2014
5.0
pest control, lawn treatment
+ 0 more
I have been on their lawn care program for the last 5+ yrs. Very professional and friendly, they take the time to explain in detail about the current lawn conditions, what is being applied etc. They are courteous and take a look at lawn and reapply / alter the care program as needed for our specific situation. Price is very competitive too.
Description of Work: Fertilization and bug control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert W.
05/2014
5.0
lawn service, lawn treatment
+ 0 more
They give a discount upfront if you pay for the whole year. I liked them because they were reliable. If you call them to come, they come right back. They come regularly but they don't make appointments.
Description of Work: I used The TruGreen Companies LLC for seeding, fertilization and weed control.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
$600
John K.
05/2014
1.0
pest control
+ -1 more
Canceled Lawn Service last year when TG performed & billed unauthorized Pest Control Services. Apparently, canceling Lawn Service didn't affect unauthorized Pest Control Services. TG used CC for Lawn Services billing unauthorized Pest Control Services. Today, Tech visiting was creep. Didn't notice presence on property until he tried opening locked handle on back slider turning to leave upon noticing being seen. Unprofessional, unkempt in appearance with dark clothing & dark sunglasses - as if casing houses while performing TG services. Not people I want near my children or property - frightened my children. Despite being 9 mos. pregnant, creep was rude & argumentative with me refusing to leave when repeatedly told & advised PD would be notified of trespassing. Called company. Tried offering "1/2 off bill" for unauthorized services. Informed TG billing & performing unauthorized services illegal practices. Do not even consider doing business with these disreputable predators!
Description of Work: *Disreputable*
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Dean M.
02/2014
5.0
lawn service, lawn treatment
+ 0 more
They come at various times and put treatments over our lawn. They seem to know what a lawn needs at a given time. They are very good, they tell me when they are coming, and if there is extra treatment, they tell me. They then leave a sheet on the door saying what they did that day. They just do fertilizer on our lawn, and nothing else. I have been able to get in touch with them every time I have called.
Description of Work: We use Scotts Lawn Service. They put on some treatment in November to make the lawn happy over the winter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Maryann L.
12/2013
2.0
lawn service, lawn treatment, pest control, tree service
+ 2 more
They came out to treat the soil for grubs and perform other treatments. They never really listened to me....they came when I asked them not to - since I have a dog & wanted to make sure that the dog was in the house when they came - it would be a liability if the dog bit anyone. They came an extra time when they were not supposed to...and I told them not to come until I got most of the leaves up off the ground - but they still showed up. I am not happy with them and ended up cancelling their service. I know that they don't work in an office but the gentleman that did come looked very disheveled...and it made me uneasy.
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Service Categories
Lawn Fertilization & Treatment,
Lawn and Yard Work,
Pest Control,
Landscaping,
Tree Service,
Lawn Irrigation,
Mulch and Topsoil
FAQ
TruGreen Lawn Care - 964 is currently rated 3.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
TruGreen Lawn Care - 964 accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, TruGreen Lawn Care - 964 does not offer free project estimates.
No, TruGreen Lawn Care - 964 does not offer eco-friendly accreditations.
No, TruGreen Lawn Care - 964 does not offer a senior discount.
No, TruGreen Lawn Care - 964 does not offer emergency services.
Yes, TruGreen Lawn Care - 964 offers warranties.
TruGreen Lawn Care - 964 offers the following services: Lawn, Fertilization, Broad Leaf Weed Control, Crabgrass & Annual Weed Prevention, Insect, Grub Control, Tree, Shrub Care & Pest Control.