Surner Heating Co Inc

Joe and his helper were prompt, efficient, responsive.

I just think they are really competent heating and oil people.

We've never run out of oil. They've always been on time. They know what I use and they pay attention. They come out when they're supposed to.

They deliver my oil. Everything is fine with them. They deliver it once a month.

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They tried, but it turned out that they really weren't the ones that could help me on my particular type of unit. They actually told me who to see to get it resolved. I thought they were very helpful and that they tired very hard. They were able to point me to the right people.

Surner Heating Co Inc. is a very good company. They're responsive to their local market. They've been my heating service company for many years now. They're reliable and they do a quality work. They provide me with lots of information which was helpful. There were really positive things to say about them. There's nothing negative to say about them at all. They have standard pricing.

We are new to town and needed to top off the oil tank. We checked out many other vendors in the area and these folks had the best combination of price, being local and being able to provide tune-up services in-house. They'd serviced our heating system with the former owner so were able to give us the date of when it was last serviced as well as what had been done. They'd also installed the "new" furnace, so had all the specs on that, too. We've scheduled an appointment for a tune-up in early 2013. The oil delivery came the day after I ordered it. Easy as pie.

I called in the morning, and they had a guy here by 3:30. He was friendly and informative, and he totally fixed the problem. I have used these guys for years.

It’s a local company and they give us some options for purchasing our oil. It’s something of a crapshoot with the price of oil and they provide options about how we would pay for a winter’s worth of oil. It’s good to have options although it doesn’t necessarily help us. A winter’s worth of oil costs a few thousand dollars. We’ve used different options different years without any particularly good reason for choosing one over the other. For the oil tank installation they used a guy who wasn’t as good as he should have been. They should have stopped delivering oil to the tanks they were going to remove but they didn’t. We had a delivery right before they came to remove the tanks and they had to pump the oil back out. I thought that was a bit amateurish on the part of the guy that was left there to take care of things; this fellow was not very good at his job. The people who did the replacement did a good job. Surner had to respond to their men messing up and they did that okay. They are our regular oil provider; we switched to them about 15 years ago. We’re sold on them. They’re local and I like to support local businesses.

Another company had quoted us $900 which seemed very overpriced. We called Surner and they were incredibly helpful. They gave us a fair price for both part and labor over the phone. (Ended up being just over $400--less than half the price of the other company.) All of the staff we communicated with were friendly and professional. We'd definitely recommend them.

They always do a great job. They are very reliable.

Very thorough check of system and now working well.