Dukes, LLC

Travis and his team were amazing. They were working non stop thru some of the hottest temps so far this year. The patio and gate came out amazing. We are extremely happy with the quality of work and customer service they provided. They went above and beyond want was called for. I highly recommend them to anyone

Prompt, did the job, very heavy, no complaints.

I should've paid more attention to those 14 one star reviews! Ignore the good reviews, they don't make up for it!! Ben White (owner) is quick to come out and meet you, and get the job nailed down. I hired him to plant some rhododendrons and do some pressure washing, as well as replace a door. The quote changed depending on several variables, but that was all verbal, and never shown on paper. Things become confusing that way, and the hidden charges aren't as obvious. When I asked for receipts for the plants (I paid for them) Ben's response was "I don't have receipts and I don't have to provide them, we agreed on price." Apparently he realized that was not legal, so he followed up the next day, and sent the receipt anyway. Then I knew why he didn't want me to see it! He charged more to install them, with his industrial equipment (didn't take long) than the plants cost in the first place. the guys he sent to our house, didn't know where the plants were supposed to go. Since Ben didn't tell us what day/time he was having the crew show up, we couldn't hang around all day to show them. Not only did they have no idea what they were supposed to be doing, they were foul mouthed, unprofessional, rude, and wasted a huge amount of time. My favorite was them playing soccer in the front yard when they thought no-one was looking. Before we were even half way through, I got the reminder to pay the balance, which I refused. Good thing or I might not have ever seen them again! There was a charge for $1000 to trim a (0NE) tree, which I refused. Funny, that was never deducted.....They hauled off a small propane fire pit. At the last minute I was told to take the tank would be an additional $150 charge, so I said leave the tank. Suddenly the price dropped to fifty dollars! Wow The work they did was ok. Definitely not worth the hassle. If there's a concern or an issue, expect Ben to become a hostile teenager. He can't maintain a professional facade for very long. He said to let him know if anything wasn't done properly and he'd make it right. But when I sent photos of mold that still remains after the pressure wash, he didn't respond. Funny, he's really lightening fast to respond when there's money in it for him. This is all so unfortunate, and not just for us. We would employed this company to do many more jobs around the house and yard, if they'd treated us fairly. Kind of a short sighted way to do business. I wish I could add photos to this review....

Work was done as requested.

Ben was very responsive in the beginning. He responded to my request very quickly and work began 2 weeks later. I hired Duke's to clear and remove brush from my backyard. I paid an additional fee to have the brush removed off of the property. There is still brush on the property along with garbage that was once hidden by the brush. They had to drive their trucks over the cleared part of my yard, which messed up the grass and left dirt. They claimed that the dirt would smooth out over time but it has not and looks extremely messy/unleveled. The dirt is also covering my driveway. I've reached out several times to have Duke's come clean up but that has not happened. The area that had the brush removed looks good and is leveled but I wouldn't recommend Duke's because of the mess that they left behind.

Great crew - removed a large hot tub from back yard - done well

I was pleasantly surprised at the promptness with which he came out and the willingness the people he sent out had to be just generally helpful! I'm looking forward to having them do a lot more business with me.

Tree looks great

It was great!

did my yard in 5-6 hrs

Very solid operation. Professional and pleasant folks who were skilled and efficient.

very professional

Very good experience

Very poor business. They say they will do one thing and do something completely different. They put ceramic tile inside the outside stairs and made a big hole in my garage foundation. They quote one price and they increase it 2-3 times before the job is done. He then refused to fix the stairs and stated the ceramic would hold up in New England winters. My yard is a mess and I have to repair the mess he made and I paid him to make this mess!!!

Not very good at trimming large hedges. Not very good at being critical of doing outstanding work. Had to keep after them on quality of work.

Picked up my couch for a reasonable price

Jason did an excellent job power washing my roof in two locations. Informative, efficient, professional and courteous. The cost was very reasonable.

Dukes LLC is one of the finest companies Iâ ve had the pleasure of working with. We live in Belchertown and the sheer number of trees that have been coming down over the past few years has been astonishing - never something weâ d expected to see, although we live in a fairly wooded area. As a result, we hired Ben and his team to bring down an enormous split tree (probably close to 150 ft) that threatened our home around summer 2020. His team was able to take on the job within a week or two, were prompt and timely, and managed to have the entirety of the job done within two days. Ben was extremely responsive to calls and questions, and he and his team are super friendly, professional, and clearly experienced. In 2021, we had another tree that required removal and I was somewhat absent from the decision making regarding that one. Another company was hired to take it down, and I can say it was a nightmare. It took three months before anyone come by, and then - after starting the project - it took nearly a month before everything was resolved. In the meantime, we struggled almost daily to get them on the phone, and they even had the gall to request the remainder of their payment while leaving the job only half completed. So itâ s no wonder that when it became clear we had another severely dying tree - this time right near our home - we called Dukes. Ben showed up that same day to give us a proposal, and his team was back four days later to take care of the tree. They paid care to avoid our septic and water well, were right on time, and their teams were in and out all day until the job was done - less than 8 hours later. They took the tree down, ground the stump, put in loam, and even offered to grind out another stump we had in the front yard! Shout out to Travis, what a champ! Needless to say, we have nothing but glowing recommendations for Dukes, Ben and company - they more than deserve your business and they most certainly will not disappoint. Weâ re already planning our next projects with them now that we know they are also available for general landscaping services.

I said I was flexible but after a month went by I had to call to remind him that I wanted a tree removed. They did a good job and the price was very reasonable. The yard was cleaned up very nicely after they were done.

Travis & Jason helped remove 2 mattresses, a box spring, dog bed and a TV. very nice men. the cost was reasonable for the distance theyhad to travel, (Amherst - Brimfield). We'd hire Dukes again!

Excellent! Friendly, respectful, and thorough. The tree was taken care of very painlessly.

Very professionals

excellent service

I paid up front and once he had the money it seemed like he didn't want to deal with me anymore.