AA ENVIRONMENTALLY SAFE CLEANING

Jeff was unbeatable in terms of communication--he emailed me quickly whenever I had a question. They were responsive, thorough, accurate in their estimate and the house looked amazing after they were through here. We could not have asked for anything more. They did an outstanding job and we would recommend them to anyone.

Jeff was very prompt in returning call. Came to see house to give estimate for initial clean. Offered options on how frequently it might need to be done. All cleaning done well. When an item inadvertently broken, left note with offer to pay for replacement, which I refused as more my fault for its precarious location. Feel safe leaving them in house unattended.

Jeff Hernandez has been a pleasure to deal with from the start. He is extremely responsive via e-mail and was willing to negotiate slightly on price.

Job 1: One bathtub had a stain we'd been unable to remove in a yr of cleaning. I think it was from adhesive on a contractors' boot (mixed with all the other stuff you that might have been on the boot). Rosanna made it disappear! New tiles had a layer of grout that'd turned into a thin, white mud. They had to clean three times with an abrasive pad. When they were done the tile sparkled. I can't recommend AA too highly. As with any contractor, it's wise to give the work a look-over at the end of the day to see if you find something they missed. There may be a little, but not a lot. They always go back for the last bits. Job 2: They got all the areas they hadn't before. At the end of the day, one of them noticed there was light dust that was deposited by their vacuum on some 8-ft high ledges. Rosanna asked if I wanted them to go over it again. I said no, it looked clean to me. She asked if I was planning more construction, and when I said no, she insisted they clean up the dust.

FANTASTIC!!!!!!!!!!! I cannot say enough wonderful things about the company. They are polite, responsive, and do an amazing job. The cleaning is very thorough, and they are careful in their work. We have had a couple different cleaners, and they are by far the best.

EXCELLENT! I contacted a couple of people, and Jeff responded right away - we made an appt for him to come out and give an estimate - came the next night. The estimate was beyond reasonable! Very responsive, and professional. I would highly recommend Jeff and his company to anyone looking for housecleaning services.

JEFF AND HIS CREW ARRIVED 20 MINUTES EARLY AND WERE READY TO GO TO WORK. THEY WERE QUIET AND WORKED STEADILY THROUGH THE DAY TO CLEAN VERY THOROUGHLY. JEFF WAS RESPONSIVE TO EMAILS AND PHONE CALLS IMMEDIATELY, AND EVEN CALLED BACK SEVERAL TIMES WHEN WE WERE LATE IN RETURNING HIS CALL DUE TO AN ILLNESS IN OUR FAMILY. YOU CAN TRUST HIS WORD: HE IS ORGANIZED, COMPUTERIZED, AND DEPENDABLE. HE IS HONEST. HE ALLOWED US TO USE THE ANGIE'S LIST COUPON AND WAS ABLE TO LET US KNOW IN ADVANCE THAT HIS ESTIMATE FOR A BI-MONTHLY CLEANING HAD CHANGED A BIT AFTER CLEANING THE HOUSE. WE WERE VERY PLEASED WITH HIM, THE CREW, AND THE WAY THEY CONDUCT THEIR BUSINESS AND HAVE HIRED THEM ON A STEADY BASIS.

THEY WERE PROMPT, POLITE, PLEASANT AND STAYED EXTRA HOURS TO DO MORE THAN THE ITEMIZED ESTIMATE HAD INCLUDED, FOR THE SAME PRICE. THE PRICE IS HIGHER THAN I'VE PAID BEFORE, BUT WORTH IT IN EVERY WAY. THEY CAME AN HOUR EARLY THE 2ND TIME, BUT WERE SQUEEZING ME INTO AN ALREADY FULL SCHEDULE SO I CAN HARDLY COMPLAIN!

JEFF CAME WHEN HE SAID - OVERALL A VERY GOOD EXPERIENCE - HIS PRICE WAS HIGHER THAN THE OTHER TWO PEOPLE THAT I CALL FOR AN ESTIMATE BUT THAT MIGHT BE BECAUSE OF THE FACT HE SAW SOME POTENTIAL PROBLEMS ---

VERY PLEASED! THEY ARE EXTREMELY RELIABLE, ON TIME, AND THOROUGH. THEY HAVE ALSO BEEN VERY RESPONSIVE TO SUGGESTIONS BY E-MAIL AND PHONE. ROSANA IS DELIGHTFUL - VERY BRIGHT, PERSONABLE, AND CARING.

BOTH REPRESENTATIVES THAT WE DEALT WITH WERE FRIENDLY, HONEST, AND PUNCTUAL. WE WOULD HAVE HIRED THEM EXCEPT FOR THE PRICE, WHICH WAS $225 FOR THE INITIAL CLEANING, AND $110 EVERY OTHER WEEK. WE HAD BEEN PAYING OUR PREVIOUS SERVICE $80 PER CLEANING.

I CALLED THE NUMBER PROVIDED A FEW TIMES AND LEFT TWO MESSAGES WITH MY CONTACT INFORMATION. IT HAS BEEN A WEEK NOW AND I HAVE NOT HEARD BACK.

EXCELLENT EXPERIENCE. THE CREW WORKED VERY HARD AND THOROUGHLY, AND LEFT EVERYTHING VERY CLEAN.

INITIAL CALL NOT ANSWERED FOR A WEEK BECAUSE THEY ARE SO BUSY, BUT ROSANNA (ONE OF THE OWNERS)DID CALL ME WITHOUT ME HAVING TO CALL AGAIN. I'M DIFFICULT TO REACH SO SHE GAVE ME HER PERSONAL CELL NUMBER TO GET HOLD OF HER. CAME PROMPTLY FOR THE ESTIMATE. VERY UNDERSTANDING AND FLEXIBLE WHEN I HAD TO CALL HER THE NIGHT BEFORE SHE WAS SCHEDULED TO COME, TO RESCHEDULE BECAUSE THE CONTRACTOR WASN'T DONE AS PLANNED. BOTH ROSANNA AND HER CO-WORKER WORKED DILIGENTLY AND DID AN EXCELLENT JOB. THOUGH I HAD AN ANGIE'S LIST COUPON FOR 20% OFF, I DIDN'T USE IT BECAUSE I FELT THEIR WORK AND THEIR FLEXIBILITY DESERVED THE FULL AMOUNT.

THE INITIAL VISIT WAS GOOD, BUT PRICEY. JEFF SAID THAT IF THEY CAME EVERY OTHER WEEK AFTER THAT, IT WOULD COST $80, BUT IF THEY CAME EVERY MONTH, IT WOULD BE MORE. WE NEGOTIATED, BUT THE TWO CLEANINGS AFTER THAT WERE NOT AS THOROUGH. HE CALLED TO FOLLOW-UP AND SAY THAT HE WOULD NEED TO RAISE THE PRICE, BECAUSE IT WAS MORE WORK THAN HE EXPECTED, DUE TO THE QUICK ACCUMULATION OF PET HAIR. IT WAS A VERY AWKWARD CONVERSATION BECAUSE IT JUST DIDN'T FEEL RIGHT TO ME AND MY HUSBAND TO CHANGE A PRICE ONCE AGREED TO. JEFF DID TRY AND ACCOMMODATE, BUT IT REALLY FELT ODD. I WENT BACK TO GRADUATE SCHOOL AFTER THE THIRD CLEANING OR SO, AND WASN'T ABLE TO AFFORD THE COMPANY ANY MORE.

ESTIMATE WAS FREE, AND PERFORMED ON THE SAME DAY I CONTACTED THEM. CLEANING SCHEDULED WITHIN TWO WEEKS. ARRIVED PRECISELY ON TIME, PERFORMED ALL WORK REQUESTED IN A QUIET, PLEASANT, AND EFFICIENT MANNER. RESULTS ARE WONDERFUL. OUR HOME IS PROBABLY CLEANER THAN IT'S EVER BEEN!

CALLED TO GET AN ESTIMATE FOR CLEANING OF OUR RENTAL UNIT IN MID AUGUST. I LEFT TWO MESSAGES, THEY NEVER CALLED BACK.

JEFF AND HIS CREW ARE VERY PROFESSIONAL. HE CALLS OR EMAILS WITHIN 12 HOURS OF CONTACTING HIM. WE HIRED THEM BECAUSE THEY USE ENVIRONMENTALLY FRIENDLY CLEANING PRODUCTS. THE INITIAL CLEANING OF OUR HOUSE WAS FABULOUS; CLEANED EVERYTHING INCLUDING THE INSIDE OF THE REFRIGERATOR. AFTER THAT, ALTHOUGH WHAT THEY DID CLEAN WAS WELL DONE, THE CREW WAS INCONSISTENT. AFTER A COUPLE OF CONVERSATIONS WITH HIM HE INDICATED THAT MOST OF THE ITEMS I WANTED CLEANED WERE EITHER 1)ONLY FIRST TIME ITEMS OR 2) ITEMS THAT THEY DON'T ''OFFICIALLY'' DO, BUT WILL IF THEY HAPPEN TO BE INCLINED THAT DAY. FOR EXAMPLE, THE INSIDE TRACKS OF WINDOW SILLS, SOMETIMES THEY WERE CLEANED, SOME TIMES NOT. I ALSO HAD DIFFICULTY GETTING THEM TO CLEAN ALL OF THE TILE IN OUR BATHROOM ALTHOUGH I MENTIONED IT TWICE. ALSO, THE DUSTING WAS NOT AS THOROUGH AS IT SHOULD BE.

THESE GUYS DID SUCH AN INCREDIBLE JOB, I SURPRISED THEM BY PAYING THEM $500 FOR THE HOUSE WORK INSTEAD OF THE $400 WE HAD AGREED ON! IT WAS AN HONOR DEALING WITH JEFF AND ROSANNA, AS WELL AS THEIR ENTIRE CREW. NO WHINES, A BETTER JOB THAN I HAD EVEN IMAGINED, A DILIGENT CREW AND (TO REPEAT MYSELF) A SUPER JOB. I CANNOT SPEAK TOO HIGHLY OF THEM AND I DON'T JUST GIVE "GOOD" REFERENCES TO EVERYONE! ARRIVED EXACTLY AS PROMISED, ANSWERED MY EMAIL QUICKLY, SMOOTH COMMUNICATION, CHEERY GROUP, JUST ONE OF THOSE RARE STELLAR INTERACTIONS AND PERFORMANCES! THE CONDO WAS ALSO A WONDERFUL EXPERIENCE WITH JEFF AND ROSANNA AND THEIR CREW. JEFF MET ME AT 7 PM AT THE SITE TO GO OVER THE JOB, GAVE ME A PRICE AND PICKED UP A KEY. ROSANNA CAME TO CLEAN AT 6 AM TWO DAYS LATER AND ONCE AGAIN DID A MAGNIFICENT JOB. I FOUND THE OCCASIONAL LITTLE SPOT WHICH NEEDED A BIT OF TOUCHING UP, AND SHE DIDN'T WHINE EVEN ONCE. I CAN'T RECOMMEND THESE PEOPLE TOO HIGHLY!

COST WAS MORE THAN 2 OTHER COMPANIES, BUT WE LIKED THE FACT THAT THEY'RE A SMALL FAMILY-RUN COMPANY, VERY RESPONSIVE, AND THEY SEEM HONEST AND ETHICAL. WE WERE VERY PLEASED WITH THEIR SERVICE.

I GIVE THIS COMPANY AN A+! THEY WERE FRIENDLY, PROFESSIONAL AND CONSCIENTIOUS. IN ADDITION TO THE EXPECTED CLEANING JOB, THEY HAD TO DEAL WITH A SEWAGE OVERFLOW IN MY TUB AND TOILET (DUE TO A BLOCKAGE IN THE MAIN SEWER LINE, IT HAD NOTHING TO DO WITH THEM!). WHEN I CAN AFFORD IT, I WOULD LIKE TO HIRE THEM FOR REGULAR HOUSE CLEANING.

THEY DID A GREAT JOB WITH THE INITIAL CLEANING, THEY SCRUBBED THINGS THAT WE NEVER EVEN NOTICED WERE DIRTY AND GOT ALL THE DOG HAIR UP. SO FAR, THEY'RE GREAT!

HE ADMITTED IT WOULD TAKE THE CREW LESS THAN AN HOUR AND DID OFFER TO COME DOWN A BIT, BUT I FELT THAT IF HE WAS NOT GETTING THE AMOUNT HE WANTED FOR THE JOB THE QUALITY OF THE WORK MIGHT SUFFER.

ESTIMATE WAS $150 FOR FIRST-TIME, $85 THEREAFTER. FAMILY-RUN BUSINESS, VERY NICE PEOPLE. WE DECIDED NOT TO GET THE REGULAR SERVICE (ONLY BECAUSE WE DIDN'T WANT TO PAY THAT MUCH REGULARLY, THOUGH WE FOUND THEIR RATES TO BE REASONABLE). DECIDED TO HAVE THEM COME IN OCCASIONALLY AS WE FELT IT WAS NEEDED. THEY CAME TODAY FOR THE FIRST TIME, AND 2 PEOPLE SPENT 7 HOURS CLEANING. THEY DID AN *INCREDIBLY* THOROUGH JOB, INCLUDING CLEANING THE OUTSIDE OF ALL OUR KITCHEN APPLIANCES, INSIDE OUR REFRIGERATOR, DIRTY DISHES IN THE SINK, A RUG THAT HAD BEEN ROLLED UP UNDER A BENCH, AND BRASS SINK FIXTURES THAT I'D GIVEN UP ON ARE NOW GLEAMING. IT WAS CLEAR THEY SPENT A LOT MORE TIME THAN EXPECTED, AND I TOLD THEM I WANTED TO PAY THEM WHAT WAS FAIR, BUT THEY JUST SAID TO TAKE A LOOK WHEN I GOT HOME AND IF I WANTED TO GIVE THEM MORE (THAN THE $150) THAT WAS FINE. I'M SENDING THEM A CHECK FOR ANOTHER $75.

PROMPT REPLIES TO INITIAL E-MAIL AND REQUEST FOR ESTIMATE. I CANNOT SAY ENOUGH ABOUT HOW PLEASED I AM WITH OUR CLEAN HOUSE. THEY HAVE CLEANED OUR HOUSE EVERY TWO WEEKS FOR SEVERAL MONTHS NOW. *EXTREMELY* THOROUGH, CAREFUL WITH POSSESSIONS, VERY PLEASANT TO TALK TO. WE ARE ALWAYS FINDING NEW CLEAN SPOTS IN OUR FORMERLY DUST-RIDDEN HOME. I HIGHLY RECOMMEND AA ENVIRONMENTALLY SAFE CLEANING.