AA ENVIRONMENTALLY SAFE CLEANING

A has been wonderful. I've been using them for over a year. They were prompt in responding to my initial inquiry, in providing an estimate, and in getting me into their schedule. They are very accessible, responsive to feedback or any changes in schedule, and professional. My home looks beautiful, and I feel they are incredibly respectful of my home and belongings. I appreciate the quality of their work, their use of environmentally friendly products, and the quality of their customer service.

The do a great job responding promptly and do exactly what they say they will do. We have been using them since August and have been pleased with their punctuality and attention to detail. While they are on the higher side in terms of price, I think they are worth it.

It took a few weeks/at least a month I believe to finally get into their cleaning rotation. The staff was very responsive to my e-mail inquiries during that time. After that initial cleaning they came every 2 weeks as expected and we had no problems during that time (aside from one of our cats not wanting to be re-sequestered after they cleaned the office). I really appreciate that they were respectful of our pets and our property. I'd heard horror stories from friends who'd had other cleaning companies in their home and had had items broken and then hidden. Not AAESC. We never had any problems! Thank you for being a hard-working, well-run establishment. We home to work with you again soon.

We have been working with AA Environmentally Safe Cleaning for a few months now and I have waited to submit a report to accurately report on their consistency. They have exceeded our expectations in this regard and always leave our home impeccably clean. The crew is very thorough, efficient, hard-working, and friendly. There has been no deterioration of the quality of work as the crew has become more familiar with the home. They are also quite careful with fragile items in the house, avoiding those that we would rather clean ourselves and cleaning our antique carpets with extra care and attention. In this regard, we are also comforted by their use of 'green' cleaning products.The management is also very responsive to any questions and proactive in their oversight and training of the cleaning crews. We also appreciate that the same crew comes to the house for every cleaning, so we have been able to establish a level of trust and rapport which is critical when we are not always at home to supervise.They are by far the best cleaning company we have employed in Boston. We are thrilled to have found AA cleaning and would highly recommend their work.

I am not going to tell the story of 4 years and counting of bi-monthly service. I also can't tell you how much money I've spent on it in these 4 years, and it wouldn't mean anything anyway. In order to submit this report I'm going to enter the meaningless (because dependent on square footage and number of rooms) price per visit of AA's service. This form makes it impossible to enter the actual service dates. You need to be flexible enough in your software that people can more easily report on services that aren't one-time-only.

They responded to me within 24 hours of me emailing them from Angie's List and told me while they were booked with regular clients now, a Back Bay client was selling their condo and moving to the burbs in the next few weeks so a slot would open up. They came in to look at the place, asked all the right questions and promptly emailed me a quote for the initial "top-to-bottom" cleaning ($120) and the semi-weekly cleaning ($70). When they knew the end date for the other client they reached out and got me on the schedule, and the rest is history. I would highly recommend them!

With both my wife and I working and a one-and-a-half-year-old son at home, there came a point where we realized we were just too exhausted to really keep our place clean. Straightened up, sure - but baseboards dusted, bathtub regularly scrubbed, nook and cranny cleaning, no way. So we took the plunge and looked into cleaning services. It was really important to us that the service we chose was as "green" as possible - we didn't want a lot of harsh chemicals around our boy given the amount of times I've seen him eat cheerios off the floor. I looked into several companies on Angie's list and AA Environmentally Safe Cleaning stood out both here and on their website. Very clear definition of services and cleaning philosophy. I contacted them through email and they got back to me quickly and set up a home visit. Elizabeth was terrific in explaining exactly what they do and what to expect. They emailed me an estimate for $135 for the first cleaning (because it's usually more intensive - especially seeing as I'd let the place go a bit) and $95 per subsequent visits. This was in line with other estimates I'd received from services that touted their green credentials. So I booked them and they arrived this past Wednesday (8/4/10). It was wonderful. A cleaning team of three women arrived right on time at 8:00 AM and immediately set to work. Since I work from home I was a little worried before they came that I'd basically have to take time off while they cleaned, but that was totally unfounded. They were extremely quiet, respectful and did their jobs very efficiently. It was like a cleaning SWAT team. They cleaned for an amazing 3 and a half hours - I really didn't expect them to take such time and care going through every room. It was great. The stove and other stainless steel appliances gleamed as if they were new again. Dust bunnies under beds and sofas had been driven away. They even cleaned the glass on our french doors that had been covered with my son's hand-prints (and yes, mouth-prints) for weeks. It all looked great. I also didn't expect the little touches I kept finding hours after they'd left - the towels folded with a neat hotel look, our son's crib blankets folded and arranged smartly with toys - everything just wasn't clean...it was set right. The way I wish we could do if we weren't so bleary-eyed from a 5AM wake-up call everyday. The other thing was the smell - I didn't have a headache from a heady mix of noxious chemicals. It was just clean. So bottom line: AA Environmentally Safe Cleaning did a great job cleaning, were prompt, are very responsive via e-mail, are in line in terms of price with other green cleaners and went, in my estimation, the extra mile to really make our place look terrific. I look forward to having them come back every other week!

Nothng happened. After reading all the glowing reports about the company, I used the form on their website to request an on-site estimate visit. That was 8 days ago, and I have not heard from them. No phone call, no emai, nothing. If these people can't even respond to that request within a week, I won't use them. I want a company that is more responsive. I could accept the fact that they might be too busy to come for an on-site visit right now, but I think they should at least have contacted me to let me know the situation. By the way, I live in the Brookline/Jamaica Plain area, a very short distance from Cambridge, where AA is located.

Representative provided an estimate for "first-time" and "routine" cleaning services in early February, letting me know that there was a waiting list, but that the wait should not be too long. The first-time service was arranged for March 10, on fairly short notice, as spot had opened up: the key challenge here was arranging for keys, which was successfully surmounted with a little creativity (and good communication from AAECS).

We had an estimate done back in early December; had to wait for an opening, but were pleased w/ communication and professionalism. Very pleased w/ performance to this point, and plan to continue using the service.

They do a fantastic job--never seen my bathtub so clean, not even when I bought my place! They use environmentally friendly cleaning solutions and the results are wonderful. I am very pleased with their service, both office and the cleaning staff, very professional and courteous. Can't say enough about them!

They are outstanding. Although I have no way to verify their environmental claims, their use of environmentally friendly cleaning products was a primary reason we selected them. I was also pleased with the fact that they use only documented workers, which suggests that they have a higher degree of protection available for their staff. They always go above and beyond, and take care to, for example, arrange our throw pillows in a pleasing way. I have been very happy with their work and will continue to use them.

They are cleaning up our home. They do a very good job. Their prices are on the higher side. They are very punctual.

I've used them for years... always a good job. No issues with their work or with the responsiveness of the management

I have been extremely satisfied with their service after using them for three years. They do consistently use non-toxic and unscented cleaning materials. They were familiar with chemical-sensitivity and discussed frankly what they could and could not accommodate. The teams were dependable and thorough every week. It was most helpful to be able to communicate special instructions by email in advance, and work was always done as requested. I highly recommend them.

It took me a while to finally secure a spot in their cleaning rotation (they are highly sought after)...but once we finally completed our connection, they have been prompt and very responsive to our needs.

They were very prompt with the e-mails, but they have no availability. I needed someone right away so I went with another company who could accommodate me.

I would highly recommend using AA Environmental for housecleaning services. Everyone has been great and we really appreciate the use of more earth friendly products. Any questions I have had were responded to very quickly and thoroughly. The work is great, I love coming home to a clean apartment!

They do what they say they are going to do, and clean the place well despite our clutter. It is a pleasure to come home once AA has been through.

The team s major clean of my home (which has been a bit of a disaster zone of late) exceeded all my expectations to the nth degree. As a bonus my pets were not hiding when I got home as they usually do when other companies have cleaned my place. The lack of chemical smell was wonderful!

Very professional from the beginning. Arranged a visit for free estimate. We waited a few weeks to get on their schedule, but it was worth it. We were thrilled with the first "deep cleaning" - we couldn't get over how clean and neat our house was - and we are still thrilled every time. And they do it without chemicals! They bring all their own supplies, including vacuum.

They service was good. One time they scratched something when they were cleaning but they were proactive about fixing it. They were professional. Overall they did an ok job.

Excellently! They were prompt, did a great job for the price, and I would recommend their cleaning services to anyone, especially over some of the more 'commercial' options out there. They have the staff for any job, and we weren't exactly the cleanest people for them to deal with :P.

My experience with them has been great. They are friendly. They arrive on time. I like how they communicate via email with the business owner. They are very flexible on scheduling. They are accommodating.

Excellent experience right from the beginning. Started with an initially detailed cleaning and provided option for weekly, bi-weekly or monthly cleaning. Readily available through email and always willing to accommodate our schedule. Highly recommended.