AA ENVIRONMENTALLY SAFE CLEANING

The first visit for cleaning was amazing. They arrived in the morning as I was leaving--when I came back the place was sparkling. Subsequent visits (I'm bi-weekly), are always on time and well done. Small breakage along the years (a glass here and there...) are handled honestly and forthrightly. I'm not crazy about the cancellation policy (48-hours, or I'm charged; I'd be more amenable to a 24-hour notice), but I've dealt with it. The only thing I don't quite understand is the lack of billing/invoicing. I'm on autopay. Statements are not sent (not even electronic copies), and when I ask for one, a few times a year at most to reconcile my own accounts, it takes some doing, and usually all I receive is a jpg image of my statement, so small it's almost illegible. I've even offered some of my own time to instruct them in how simple it is to simply scan and send a .pdf, but no luck. The pros far outweigh the cons. I think the reason I have any of the latter is because I've been with them so long; it's simply expected that over time a few things would crop up. AAESC is stuck with me -- I'm not going anywhere.

Unresponsive customer service, Punctuality and Professionalism. All graded F. Poor quality of timeliness in Elizabeth's response. I'll go with someone else.

-The cleaning agents that this service uses do not leave a bad smell in the house. Their prices are very high compared to other cleaning services in my area. The vacuuming was not particularly thorough (and they never dust--even if one shows them the dust layers!!!). When they broke things (and this happened on a regular basis) they did not point it out to me (I would just find a child's clay pot etc, in a little heap on the shelf). Communicating with the team was a problem, as none of them spoke English except the owner, who was never there to supervise.

They are friendly, professional, efficient and thorough. We love them!

Th place always looks great!

Terry and her team have been amazingly responsive in my experience with them so far. Since I mentioned in my initial request for a quote that I am an Angie's List member, they were able to squeeze me in on an otherwise tight schedule. From my initial email I had a response from Terry the next business day to set up an appointment for a quote, and within two weeks I had my first cleaning. Their pricing is reasonable, especially for the quality of the work that they do. It is definitely worth it for me to come home to home that is cleaner than I would be able to do once a month! Their online payments are also very easy, especially if you have a paypal account.

AA Env Safe Cleaning does a fantastic job - they come when they say they will (they schedule reliably, so we can plan accordingly). They do a very nice job. They specialize in "Green" cleaning products, and while you originally miss the "clean" smell that you associate with commercial cleaning products (ie lemon smell!) the house really is spotless when they are done. We've had a couple incidents with small, broken items over the last 1.5 year, but they are very apologetic and offer to replace them. We're totally pleased with them

The overall experience was excellent. The quoting process was fast and easily scheduled and both Elizabeth and Terry were responsive and professional. They answered all my questions and concerns and I feel offered a competitive price. I also really am thrilled that they do not use highly chemical cleaning solutions. The excellent work of their staff just goes to show you don't have to use harsh chemicals to get a thorough clean. I have already recommended their work to family and friends.

Great! It took a couple weeks to schedule the first visit since they had to wait for another client to leave in order to fit ms in, but they made it happen instead of turning me away!

the initial deep cleaning was superb as were the next 2 cleanings but then the crew boss for the team left and the level of work has not kept up with my initial experience. Once the work was so poor that I contacted the director who has always been very responsive and professional and she was very apologetic and gave me an extra free cleaning, When something was broken, she notified me and offered to replace it or give me a gift card if I preferred to replace it myself.

They did a great job, came on time, and followed all special instructions. They are professional and competent.

They were to come officially clean my home for the first time. They ended up coming almost half hour late after they said they were and didn't call ahead to let me know otherwise. They have some main phone number but when I tried to call that, no one answers. They won't give a phone number at which to reach them which I have never had anyone do before. They did a good job cleaning but they neither cleaning the garbage pails nor emptied them. When I let them know this happened, they refused to give any partial credit or refund nor did they offer to send someone back out to do it and claimed that I had already cleaned the pails so they didn't need to send someone to do that. So that was also another odd thing. I hope the next time goes better because in general they seem professional.

Its been a pleasure working with AAClean for the past 4 years - the only reason we're stopping is we're moving out of the area. They've always been extremely responsive over email, accommodating of changes to cleaning dates, and never any question as to their reliability. Cleanings are always very thorough and we've felt comfortable and trusting of the staff sent to our home. I'd definitely recommend them to others!

We've been very impressed with the quality of cleaning work. This is the first time we've used a cleaning service at our house and were not really sure what to expect beyond hopes for a thorough cleaning of floors, bathrooms, dusting, etc. Upon returning home after the initial deep clean I was delighted to find that these expectations were exceeded. It was very obvious that the work performed was thorough and great attention to detail was paid to deliver a very high quality job. I was particularly impressed to see that the kitchen stove top was essentially restored to 'like new' condition. We've attempted to really clean the stove top a number of times over the years, but we still failed to entirely remove a slight build-up around the burners. The folks from AA not entirely restored to stove top to like new condition, but they also entirely cleaned out the stove, which was not expected. As we're not that particular we simply were not expecting this kind of effort, but really appreciated the attention to detail. This kind of attention to detail and very high quality result seemed to be evident in all aspects of their cleaning. From top to bottom you could tell that an effort was put towards being thorough. All rooms were left in great shape. I also found it very easy working with the folks from AA to coordinate all visits and work through the details of how they work, what we needed to do to prepare, etc. I initiated contact via an email inquiry and have interacted with Elizabeth from AA since that initial inquiry. There's been no time wasted with missed phone calls or any other such nonsense. Elizabeth appears to be working 24/7 as I've received emails from her at all hours or the day and even during the weekends! She's very responsive and helpful in addressing any questions and makes the entire process of interacting with AA super easy and clear. It's hard to beat the combination of great cleaning results and really excellent, responsive customer service.

I am a very particular person, and for years I had been resistant to hiring cleaners, as I wasn't comfortable with the idea of having strangers take care of family heirlooms, paintings, etc. I couldn't have been more wrong! We have received nothing but the absolute best standards of care from AAESC. Everything is always sparkling clean, nothing has broken, they are extremely reliable, and the price is fair. We hope to continue with them for a long time!

The AA team cleaned our two bedroom apartment every two weeks. They showed up on time and always did a great job quickly and without intrusion. The only issues we had were when WE would forget to remove the chain from the front door. We recently moved to a new town that isn't covered by AA. I wish they would start servicing Reading!

The cleaners were extremely efficient and quiet yet completely thorough. I am an extremely detail-oriented person when it comes to cleaning, and they did an outstanding job. They not only cleaned the baseboards, they scrubbed them with a brush; all the metal finishes and sinks are sparkling. They really paid attention not only to the big, obvious areas but also to the small details -- the details that most people wouldn't notice but that I always do. The cleaners were Sandra, Anna, and Eunice. Although they had limited English, they were very polite and wanted to understand what we wanted. We are thrilled that they will be our regular cleaning team!

They did a great job cleaning my condo. I always looked forward to their monthly scheduled visits so I could return to a clean home. They do a very thorough cleaning and are a pleasure to deal with. If I ever had a question or comment they were very responsive and the communucation was pleasant and easy. And of course I love that they use all environmentally friendly products so I did not have to worry when my dog ate food off the floor. I would love to continue using their services but I am moving out of their service area.

They could not have been more prompt, courteous, professional, and thorough. I highly recommend the service.

Sent a representative for an estimate who was very professional and courteous.

They are reliable, they do a good job, they use soap and cleansers that are environmentally safe and do not leave strong odors, they are pretty good at dusting everything I can think to lay eyes on. The first visit was a "deep cleaning" visit in which they even moved furniture to clean all inaccessible corners. I wish they would have used furniture gliders, though, because their attempt to move a particularly heavy piece of furniture resulted in scratches on the wooden floors - fortunately for them and for us, I am relaxed on this detail because it only happened once, it's a minor scratch and heaven knows I've done the same, and we don't own the apartment.

This cleaning company was thorough and true to their word on using non-toxic, environmentally friendly products. When I used other cleaning services in the past, I would come home to find my house smelling of chemicals. That was not the case here at all. I will definitely use them again.

Elizabeth has been very accommodating in terms of increasing the frequency of my cleanings and after I make the move from the property they will also be doing the final clean up. I can't wait to come home from work on the days they clean: my house looks great and they use only non-toxic environmentally friendly agents. Unlike my previous experience with a house cleaning service, aa Environmentally Safe Cleaning doesn't just surface clean; they cover all the bases even under the furniture and cleaning the blinds. They have been completely trustworthy; I have had no worries about security and my pets have never once escaped. I can only hope that I can find a service nearly as good as theirs after my move.

We've used AA Environmentally Safe Cleaning for almost three years (and would continue to do so if we weren't moving out of their area) and have been extremely pleased with the results (I am still not sure how they get my stove top so clean, I've never been able to replicate it myself!) The owners respond very quickly to emails and the cleaners are friendly and efficient. I would highly recommend them to anyone.

AAESC's team is wonderful, very very thorough and quick. I cannot believe how wonderful my home looks when they are done - I clean very little between their cleanings, so they have a lot to do! They did a very thorough initial cleaning, and the biweekly cleans keep everything up to their high standard. They are respectful of my possessions and careful to not let out my two cats.