AA ENVIRONMENTALLY SAFE CLEANING

The AA team cleaned our two bedroom apartment every two weeks. They showed up on time and always did a great job quickly and without intrusion. The only issues we had were when WE would forget to remove the chain from the front door. We recently moved to a new town that isn't covered by AA. I wish they would start servicing Reading!

The cleaners were extremely efficient and quiet yet completely thorough. I am an extremely detail-oriented person when it comes to cleaning, and they did an outstanding job. They not only cleaned the baseboards, they scrubbed them with a brush; all the metal finishes and sinks are sparkling. They really paid attention not only to the big, obvious areas but also to the small details -- the details that most people wouldn't notice but that I always do. The cleaners were Sandra, Anna, and Eunice. Although they had limited English, they were very polite and wanted to understand what we wanted. We are thrilled that they will be our regular cleaning team!

They did a great job cleaning my condo. I always looked forward to their monthly scheduled visits so I could return to a clean home. They do a very thorough cleaning and are a pleasure to deal with. If I ever had a question or comment they were very responsive and the communucation was pleasant and easy. And of course I love that they use all environmentally friendly products so I did not have to worry when my dog ate food off the floor. I would love to continue using their services but I am moving out of their service area.

They could not have been more prompt, courteous, professional, and thorough. I highly recommend the service.

Sent a representative for an estimate who was very professional and courteous.

They are reliable, they do a good job, they use soap and cleansers that are environmentally safe and do not leave strong odors, they are pretty good at dusting everything I can think to lay eyes on. The first visit was a "deep cleaning" visit in which they even moved furniture to clean all inaccessible corners. I wish they would have used furniture gliders, though, because their attempt to move a particularly heavy piece of furniture resulted in scratches on the wooden floors - fortunately for them and for us, I am relaxed on this detail because it only happened once, it's a minor scratch and heaven knows I've done the same, and we don't own the apartment.

This cleaning company was thorough and true to their word on using non-toxic, environmentally friendly products. When I used other cleaning services in the past, I would come home to find my house smelling of chemicals. That was not the case here at all. I will definitely use them again.

Elizabeth has been very accommodating in terms of increasing the frequency of my cleanings and after I make the move from the property they will also be doing the final clean up. I can't wait to come home from work on the days they clean: my house looks great and they use only non-toxic environmentally friendly agents. Unlike my previous experience with a house cleaning service, aa Environmentally Safe Cleaning doesn't just surface clean; they cover all the bases even under the furniture and cleaning the blinds. They have been completely trustworthy; I have had no worries about security and my pets have never once escaped. I can only hope that I can find a service nearly as good as theirs after my move.

We've used AA Environmentally Safe Cleaning for almost three years (and would continue to do so if we weren't moving out of their area) and have been extremely pleased with the results (I am still not sure how they get my stove top so clean, I've never been able to replicate it myself!) The owners respond very quickly to emails and the cleaners are friendly and efficient. I would highly recommend them to anyone.

AAESC's team is wonderful, very very thorough and quick. I cannot believe how wonderful my home looks when they are done - I clean very little between their cleanings, so they have a lot to do! They did a very thorough initial cleaning, and the biweekly cleans keep everything up to their high standard. They are respectful of my possessions and careful to not let out my two cats.

We have used this company for many yrs to clean our home. They come every 2 weeks, though they can come wkly, or for occasional deep cleanings as well. I have used many others in the past, but have found AA environmentally clean service to be outstanding. The customer support from Elizabeth is incredible. She is always quick to answer emails and works hard to be sure that you are satisfied with the service. It is great to come home to a beautifully clean house that doesn't smell like chemicals!

AA Environmentally Friendly Cleaning service has been cleaning my house for several years. They are courteous, responsive to my requests, and thorough in their work. They have a team of people who arrive, work efficiently, and then leave the house smelling fresh, and looking great. I am very satisfied with their work.

excellent. cleaned our home in Brookline and then cam with us when we moved to Charlestown Navy Yard- providing excellent servioces.

After a hiccup in the beginning (see other comments) I am 100% thrilled with this company. I've had 3 cleanings now and it is so nice to come home to a clean house. I still do some cleaning in between (only getting a monthly cleaning at this time) but AA really makes the house sparkle after they are there. Communication is very responsive through email. As long as you are comfortable communicating this way you should have no issues. Thanks AA!

I didn't hear back from them for several days, so I tried contacting them through the website again. Several days later I received an email from Teresa explaining that they had been having trouble with their email system (something about new messages being filtered to trash). She stated they had a waitlist for my neighborhood but might have an opening in the near future due to a client moving. She offered to set up an estimate. I replied, and even though I didn't want to wait another month longer for cleaning service I decided I would get their estimate and see how things go, especially because there are not many other companies that offer green cleaning and they had some good reviews. After several emails back and forth with Elizabeth I was able to set up a time for an estimate. I took time off from work to be home for the extimate. No one showed up. I called them and left a message - no answer. I waited about 30 min, and then tried calling them again - no answer. After an hour I sent an email to Elizabeth. She wrote back within minutes (too bad she can't ever answer the phone, though) stating that they hadn't received confirmation of my appointment, even though I had indeed emailed them and had a copy of the email. She added that I then would have received a second confirmation email from them - how was I to know that? I had confirmed, and it was their mistake for not managing their communication systems properly. Elizabeth then called me right away to discuss the appointment, giving numerous excuses but ultimately apologizing for their mistake. She explained that they don't answer the phone because they get too many calls. She offered to reschedule but I declined - after countless emails, unanswered phone calls, weeks of waiting, and taking time off from work for nothing, I was not about to go through that cycle again. I was left with very little faith that they would actually show up. To add insult to injury, Elizabeth then sent another email indicating that I had declined the estimate, when in fact they never showed up to the appointment that morning. I hope they improve their communication system....one shouldn't have to go through SO many emails and "confirmations" just to set up an appointment. I've worked with other contractors and usually an estimage can be scheduled within one phone call. Also, if they continue with the current email "confirmation" system, it needs to be made much more clear to their clients, and there should also be a reliable way for clients to reach them by phone! The contact with them was time consuming and frustrating.

I was on a two month waiting list due to her being loyal to her existing customers. This in turn pushed my scheduled time back and she actually even cancelled and rescheduled twice in order to help her other existing customers which was unfair to me. She was very nice about it but it didn’t help get my home cleaned any faster.

I was extremely interested in finding a service provider that utilized environmentally friendly products since I have two dogs and an infant, as well as in consideration for the environment as a whole. I came across AAESC online and filled out a request form. I received a quick response saying that there was a wait list for now. I then joined Angie's List to try to look for other options. I had a difficult finding another company that seemed to fit what I was looking for. I sent a second request to AAESC to understand what time frame they were looking at on the wait list, and to my delight, they were about to have an opening in my area due to a client moving. I emailed back and forth with both Elizabeth and Teresa. Both were very responsive, and even, before agreeing to become a client, Elizabeth apologized for not returning an email to me more promptly, saying that their primary focus is current clients, which makes sense to me (and quite honestly, I didn't think there was really a delay in her response!). As I work full time, my mother-in-law was at our home when Elizabeth came out for the walk thru to give us an estimate. My mother-in-law couldn't say enough nice things regarding Elizabeth's professionalism and how thorough she was in walking through everything that they would and would not do to ensure clarity. After the walk thru I quickly heard from Elizabeth to discuss any outstanding questions, and she was very flexible with a time to discuss the walk thru and additional questions I had. I liked how professional she was, but that she also had a warmth to her that made me comfortable. After our conversation, we received the quote a couple of days later and accepted. The initial price was $190 with bi-weekly cleanings at $120. Although this was slightly higher than the services some of my friends receive, it was worth the extra money for me to know that my daughter and dogs wouldn't be exposed to harsh chemicals. We set the date for the initial cleaning for asap. Again, it was my mother-in-law at the house for the initial cleaning. She said the team was very pleasent, efficient and professional. I came home and, being a full time mom and having a full time job, could not have been more releived to see a spotless house that I didn't have to spend my limited free time concerning myself with cleaning. My overall satisfaction was quite high, but I did have a couple of minor questions/requests, and Elizabeth was very quick to respond that these items would be communicated to the team and addressed in the future. My regular cleanings begin next week, and I am anticipating continued happiness and satisfaction, and would definitely recommend AAESC based on my experience thus far.

03/01/11-- I began an email correspondence inquiring about the company's services. I filled out a form at some point near or on that date. 03/02/11-- I received word that they had a waitlist; an opening probably would occur at the end of March. 03/17/11-- AA wrote that they would like to schedule a walk-through for the 18th. Unfortunately I missed that email among the plethora of political and advertising emails. 03/31/11-- I saw the email of the 17th when trashing mail and wrote apologising. 03/ 31/11-- AA said they'd see if the spot was still available. 04/08/11-- I wrote asking to hear, apologising again for missing the email of the 17th. 04/11/11--AA apologised for the delay; they might have a new spot; walk-through set for 04/14/11. 04/14/11--Walk-through ocurred. No estimate was given, to my surprise. In the interval here I must have phoned asking for an estimate--I find no email in this interval.. 04/26/11--AA wrote that without an opening to offer they don't give estimates, but actually they did at the end of the letter. "For comparison" they said. I wasn't looking for comparison. I was wondering if I could afford them. They send three people to the job and that seemed excessive for a small condo. I made clear that I didn't need my bed made or changed or trash removed. They dangled openings several times and then they weren't available. I felt strung along for weeks. I've never had an experience like this, which is why it seemed non-business-like, not professional. All of Angie's people that I've hired give an estimate. I could accept it or not. I've never had it withheld.

After an initial communication mishap resulting in an unfavorable review, AA contacted us and has been very responsive. Today was our first scheduled cleaning and we are very pleased with the results. We especially like that the cleaning products are all natural!

They responded via email very quickly after I filled out their on-line form. They set up an appt. fairly soon after that and came on time. The woman (Elizabeth) who came was very professional, friendly, and knowledgeable about their services and how they function as a company. She spent a good amount of time going through my home to be sure that she could get me the most reliable estimate. She listened well and was very honest about what they can and cannot do. They haven't gotten back to me yet with a price, and I'm not certain yet if we will hire them as we are deciding between a couple of housecleaning services, but my initial experience with them was very positive.

I met with Elizabeth about a year ago and felt comfortable immediately about hiring this cleaning service. I have been very impressed by the high level of professional performance I have experiended during the past year. These folks, who work together as a team, are punctual, responsible, trustworthy, and lovely to deal with. They have been responsive to changing situations, communicate in a timely manner, and work very hard to make this a very pleasant experience for the homeowner. So much so that I look forward to their monthly visits. I highly recommend this service.

They sound very fancy. They want you to go their website and fill out a form and they will get back to you and then book an appointment in about 2-4 weeks. My expression was they might be very expensive.

The first visit was amazing. Elizabeth told us they would do a very thorough cleaning on their first visit and she was right. They even organized the inside of our refrigerator. The house was always immaculate when we arrived home from work. We have plantation shutters on 5 windows and all of the slats were cleaned. The furniture and carpets were always completely free of cat fur and that is a job in itself. The crew was always polite and friendly and aware that our cats were not allowed outside. Elizabeth was always available by e-mail and responded to any request we had. Do: Always let Elizabeth know if you have any special requests such as areas that need extra attention or if you have special products that you would like the team to use. Don't: Expect them to be mind readers. If you want something just ask. A great service at a reasonable price. Highly recommended

We have been incredibly satisfied. They have come twice. Their cleaners are very detail oriented. The place always looks fantastic. Nothing is out of place. Everything is where we left it but cleaner. We have been very happy with them. There has been great customer service from the owners. They are incredibly responsive and easy to work with. I don't have experience with other cleaning companies but from my perspective they do a great job.

I'm so irritated with their lack of responsiveness. A simple, "we're completely overloaded and won't be able schedule anything until the New Year" would have been sufficient. Instead, after initially contacting them on December 1 and being informed by email that they would be in touch shortly, I didn't receive another note until we reached out to them on December 16. At that point, we received the following note: ""Thank you for your interest in our services and sorry for the extremely long delay in answering you. We do take care of all our current client requests before we answer any other questions or inquiries. We do hope that you can understand and appreciate this. We have had an extremely busy holiday season, but will get back to you later today with more details." It is not December 30 and I haven't received ANYTHING. This is beyond frustrating. I wanted to give these folks a chance but they are obviously a victim of their own success. It's too bad.