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Longo Carpet Cleaning and Restoration

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

About us

18-20 employees. We do not use sub contractors, carpet and rug/oriental rug cleaning , furniture upholstery cleaning, tile and hardwood floor cleaning, fire/water damage restoration, mold remediation and emergency service is available IICRC/Cleantrust certified. In business for you since 1986.

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial - Carpet Cleaning. Vinyl & Floor Refinishing. Emergency Floor Service. Drapery & Upholstery Cleaning.

Services we don't offer

Carpet installation & Sales.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.831 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
3%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 31 reviews

sharon T.
10/2017
5.0
carpet cleaners
  + -1 more
Very nice people to do business with. I would recommend them to my friends.
Description of Work: Carpet looks brand new, It was stretched and cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$265

Donna S.
06/2017
5.0
carpet cleaners
  + -1 more
The guy who did my floors did a phenomenal job.
Description of Work: Steamed cleaned the wood floors.
Rating CategoryRating out of 5
Yes, I recommend this pro

Donna S.
06/2017
5.0
carpet cleaners
  + -1 more
I have used them for over 14 years. They get the job done right clean courteous. They send out a newsletter that has a coupon in it like a 25$ off coupon.
Description of Work: Carpet Cleaning for two rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

William M.
11/2016
5.0
carpet cleaners
  + -1 more
Awesome ! First time using Longo Carpet Cleaning ...and not the last. They were on time, professional and were done in a timely manner. The before and after look especially on the family room carpet was OUTSTANDING !! No need to shop, call or research online. These folks are the real deal.
Description of Work: Two rooms and a runner cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Marybeth B.
05/2015
5.0
carpet cleaners
  + -1 more
Obviously, we have been happy with them because we used them over and over again. Everything looked great when they were finished. It was just their usual service. They were in and out and did a good job. There were two people that did the cleaning. I think their price is good because my wife uses them. They are okay price-wise.
Description of Work: They have done work for us in the past and we have used them over and over again. They cleaned the carpet in our basement for us. They picked up some of the stuff and moved it and then, they put it back on plastic blocks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

HANS M.
04/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: We have used Longo Carpet Cleaning to clean our rugs for years. They are always on time, and always very professional. On a few occasions, after the carpets have dried, we have found spots that needed a second pass, and they have always come out and redone those spots free of charge. They go above and beyond (helping to move furniture, handling special requests, etc). I would highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Longo Carpet Cleaning and Restoration
We're glad to have been able to earn your trust and return business over the years. Thank you for the positive feedback!

Cherie C.
10/2014
3.0
carpet cleaners
  + -1 more
unknown
Description of Work: CLEANED LIVING ROOM RUG. I WAS NOT SATISFIED WITH THE QUALITY. STAINS REMAINED ON THE RUG WHICH I LATER GOT OUT WITH A SPRAY CLEANER AND BRUSH.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$150

Response from Longo Carpet Cleaning and Restoration
We were actually able to locate this transaction in our records in 2012. We regret that those records don't indicate that you utilized our Satisfaction Guarantee. There are some stains that do what is called "wicking" in our industry. If you can envision a candle wick, carpets will do the same thing. Unseen soiling or stains can remain after a thorough service and "wick up" the carpet fibers after servicing. The industry recommended way to remove that spot stain is through a very gentle touch-up so as not to over saturate the carpet again. By your own account, this is what you did. We only regret that we were not made aware of this so we could educate on the issue and resolve it directly

Andrew R.
07/2014
5.0
floor cleaning, oriental rug cleaning
  + 0 more
We found them on Angie's List. I consulted Angie's List, and they had a good rating, they were a fairly local company, and I wasn't satisfied with who I was using, so I decided to go with them. I think their prices were a little high.
Description of Work: We used Longo for carpet cleaning. I have hard wood floors, so I don't have wall to wall carpeting, so they cleaned area rugs anywhere from 5x7 to 8x10, and they cleaned 4 rugs. They also cleaned my linoleum floors.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Longo Carpet Cleaning and Restoration
Thank you for the great feedback and we are glad that you were satisfied with your service. We do aim to provide exception service at a fair price. Our Angie's List customers are among our most loyal customers so we hope to have the opportunity to work with you again. With respect to the pricing, we do invite you to take advantage of any promotions available on our website or if you like you can join our neighborhood news community where we provide exclusive pricing to our online customers.

Ann Marie H.
07/2014
5.0
carpet cleaners
  + -1 more
Very responsive. Reasonable priced. Thorough job.
Description of Work: Remove water and dry out basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Longo Carpet Cleaning and Restoration
Thank you for the A rating!

Richard G.
03/2014
5.0
carpet cleaners
  + -1 more
Couldn't be happier. Their staff was great. Punctual and professional. Highly recommended.
Description of Work: They cleaned 1,950 sq feet of carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$429

Response from Longo Carpet Cleaning and Restoration
Thank you for the kind words. We hope every aspect of the job was exceptional!

Donna H.
03/2014
5.0
They did a great job! My insurance covered the expense.
Description of Work: We had a furnace blow out. Longo cleaned furniture and carpets after the event.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Longo Carpet Cleaning and Restoration
Thank you for the A rating! Our staff will be encouraged.

Michael P.
06/2013
5.0
carpet cleaners
  + -1 more
They came when they said they were going to and gave us an estimate. It's just that their price was higher than the company we decided to go with.
Description of Work: We got a quote from Longo Carpet Cleaning Inc for carpet cleaning.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Longo Carpet Cleaning and Restoration
Thank you for taking the time to review us. We would be more than happy to take care of your flooring should you need us in the future!

Marybeth B.
04/2013
5.0
carpet cleaners
  + -1 more
They're very good. They show up when they're suppose to and they do a good job.
Description of Work: We used Longo Carpet Cleaning Inc.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Longo Carpet Cleaning and Restoration
Member, thank you for the review. Our technicians value and appreciate the feedback on their punctuality!

Paul C.
01/2013
1.0
carpet cleaners, upholstery cleaning
  + 0 more
They were on time and worked very professional and were done in approximately two hours
Description of Work: Cleaned carpet in two rooms and two sofas

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$90

Response from Longo Carpet Cleaning and Restoration
Hello, (member name removed) We noticed that you haven't responded to previous inquiries regarding your feedback on Angie's List. Based upon your actual feedback, it seemed like you were satisfied, but the grades on the service were D's and F's. In order for us to learn from your experience if this was intentional, could you please call us back and let us know how we could have provided better service? If the F's and D's were a mistake based upon your feedback, could you please adjust the review? Thank you very much and have a great week.

Mario D.
12/2012
5.0
carpet cleaners
  + -1 more
I have used them for a while now. I initially had some minor issues with the cleaning, but has worked out okay since. I still use them as the owner came out and really spent some time with me to correct the issues. I have been satisfied since then.
Description of Work: Carpet cleaning, stairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Longo Carpet Cleaning and Restoration
Chris Longo places profuse value on correcting and learning from any shortcoming we may have performed. We could not have done this, however, without your warm and receptive attitude towards us. Thank you for reviewing our company, Mario.

Carol H.
06/2012
5.0
carpet cleaners
  + -1 more
I am pleased with their services they cleaned my carpet, they did a good job.
Description of Work: Longo Carpet Cleaning cleaned an area rug, I brought it to them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$241

Response from Longo Carpet Cleaning and Restoration
Thank you so much for taking the time to review us!

Lorna S.
11/2011
5.0
carpet cleaners
  + -1 more
This is a return visit for them. They just finished the job. I like them very much as they are very reliable. My house is 3100 square feet. The kitchen, bathrooms and hallways are of hardwood and tiles. So, it was just the rooms that needed to be done. This is the third or fourth time that I have used them. I like them because they are on time and they come when they say that they will. The people who come are always courteous and they seem to know about what they are doing. They are very helpful. If I see something that I think that they might have missed then they are very willing to re-do the spot. They are a good company. I have not done any look around off late for the pricing because I like them so well that I have them come. I have not done much price comparison recently. When I first started using them I did the price comparison and I thought that they were right in line with everybody else. I would absolutely use them again in the future.
Description of Work: I used the services of Longo Carpet Cleaning Incorporated for carpet cleaning on the 15th of November 2011. I had all the carpeting in my house cleaned and scotchgarded.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Longo Carpet Cleaning and Restoration
Your thoughtful review is well-appreciated here. We especially thank you for the details and positive notes for our technicians.

Erin D.
09/2011
5.0
carpet cleaners
  + -1 more
Completely satisfied with the services rendered.
Description of Work: The service technician thoroughly cleaned my living room carpet which was heavily soiled, year round enclosed porch area, 2 sets of stairs and several scatter rugs. He went above and beyond to make sure all the areas were satisfactory and even shared some helpful hints in proper care of treating stains. i would definitely use Longo carpet again and request the same service tech(although there have been other service techs to my house that were also very good and personable).

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$195

Response from Longo Carpet Cleaning and Restoration
Wow, we are so pleased to read about your satisfaction with our professionals! They place inestimable value on the feedback of our residential patrons. We will be sure to match you up with your choice of technicians should you again require our services.

Kathleen B.
09/2011
5.0
carpet cleaners
  + -1 more
We have 2 dogs and a lot of traffic in our family room. The thing I love about Longo is that whenever I realize that the carpet REALLY needs cleaning, i give them a call and they are SO great about accomodating my time schedule. They have always been very prompt, and follow up with a phone call to see how the job went.
Description of Work: Carpet cleaning in our family room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Longo Carpet Cleaning and Restoration
We thank you for your thoughtful review. To hear that we accommodated you satisfactorily helps our technicians appreciate how busy our customers' schedules are even more. And we love man's best friend. Just ask our canine office companion, Nicky!

Fred G.
05/2011
5.0
carpet cleaners
  + -1 more
The work that they did was very good. Pretty much everything was topnotch. Once they were done it look pretty much like new. We had to dance around because of our availability. They tended to come early which is usually good. They had some difficult things to deal with but they did accommodate it. They managed to adapt to the situation. I got more than I expected for the price.
Description of Work: We used Longo Carpet Cleaning about a few weeks ago. They were cleaning the carpets that were very dirty including having had water damage. They also re-sketched a carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Longo Carpet Cleaning and Restoration
Your review is so encouraging to us. Despite the damage you were dealing with you took the time to say a few words about us and we appreciate that so much.

CHANTAL M.
05/2010
5.0
carpet cleaners
  + -1 more
EXCELLENT! They always do a great job. We had a stain from the previous home owner come back through the first time and they returned and re-did the carpet over at no charge.
Description of Work: They clean our living room carpet atleast twice a year

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Longo Carpet Cleaning and Restoration
Thank you for the kind words! We are always happy to perform a second try when stains are especially stubborn.

Karlanne B.
12/2009
5.0
carpet cleaners
  + -1 more
They did a really good job and were here when they said they were going to be. I was satisfied with what they did and what it cost. We had some pet stains and so the price was reasonable for what they did. I would use them again in future.
Description of Work: Longo Carpet Cleaning cleaned my rugs in April.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Longo Carpet Cleaning and Restoration
We thank you so much for taking the time to review us. We especially appreciate your satisfaction with our pricing. That feedback helps tremendously.

Bob P.
08/2008
5.0
carpet cleaners
  + -1 more
Technician arrived on time. Technician was friendly. Technician responded to specific cleaning requests. Technician was careful with cleaning tools and with household items. Technician worked continuously. Results were better than previously experienced with any carpet cleaner. Perhaps a few superlatives would provide a good summary; Outstanding! Fantastic! Superb! Excellent! Great!
Description of Work: Cleaned light colored wall-to-wall, area, and basement stair carpets. Carpets were thoroughly soiled from dogs bringing in dirt, mud, and other canine treasures. Carpets were loaded with cat fur and fur ball stains from two long hair felines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Juliet H.
07/2008
4.0
carpet cleaners
  + -1 more
The technician appeared to rush and a few days after the job was completed, stains reappeared. They also supposedly treated it for pet odor, but it did not work.
Description of Work: Cleaned living room, family room and stairway carpet.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$175

Response from Longo Carpet Cleaning and Restoration
Your review is invaluable to us. Thank you for the express detail, as it gives us specific evidence to remind our technicians that quality is the ultimate goal.

Chrystal R.
06/2008
5.0
carpet cleaners
  + -1 more
I had considered throwing the rug away since cleaning it at home had only so-so results. It looked worn and one side was 'grayed' or dirt colored. I didn't think I could afford to have it stitched as well as repaired. I called Longo Carpet Cleaning and was greeted by a very cheery woman. She listened and told me what I could do. For a fee they would pick up the rug, but dropping it off was more convenient for my schedule. I was given an estimate and told if the owner felt the estimate would be different he would call me first. The cleaning was a set price, the repairs were a bit more complicated and timely. I was told that all would be completed in approx. 1 week and this included drying time. The owner called to say the estimate was good and did I want him to do the work. I agreed. When I picked up the rug, the office assistant rolled out the rug for me to see--I couldn't believe the beautiful blue color had been restored! The repairs did not show (as my attempts had). I just love my new rug. Donna in the office is bright and cheery, and ready to assist. Thanks Longo Carpet cleaning!
Description of Work: Professionally cleaned and repaired (stitched) a 20 year old wool braid rug. Rug needed several feet of stitching in over 10 places. Rug size approx. 8 1/2 feet x 12 feet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135

Response from Longo Carpet Cleaning and Restoration
We are so excited about this review! It gives us untold encouragement in the pride of our work when restoring area rugs. Thank you for taking the time that you did!
    • 1(current)
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Contact information

80 Ramah Cir S, Agawan, MA 01001

www.longocarpet.com

Service hours

Monday:
9:00 AM - 4:30 PM
Tuesday:
9:00 AM - 4:30 PM
Wednesday:
9:00 AM - 4:30 PM
Thursday:
9:00 AM - 4:30 PM
Friday:
9:00 AM - 4:30 PM
Saturday:
9:00 AM - 12:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Floor Cleaning and Waxing,
Mold Testing & Remediation,
Water & Smoke Damage,
Flooring Sales and Installation,
Drapery Cleaning

FAQ

Longo Carpet Cleaning and Restoration is currently rated 4.8 overall out of 5.

Monday: 9:00 AM - 4:30 PM

Tuesday: 9:00 AM - 4:30 PM

Wednesday: 9:00 AM - 4:30 PM

Thursday: 9:00 AM - 4:30 PM

Friday: 9:00 AM - 4:30 PM

Saturday: 9:00 AM - 12:00 PM

Longo Carpet Cleaning and Restoration accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Longo Carpet Cleaning and Restoration offers free project estimates.
No, Longo Carpet Cleaning and Restoration does not offer eco-friendly accreditations.
No, Longo Carpet Cleaning and Restoration does not offer a senior discount.
Yes, Longo Carpet Cleaning and Restoration offers emergency services.
Yes, Longo Carpet Cleaning and Restoration offers warranties.
Longo Carpet Cleaning and Restoration offers the following services: Residential & Commercial - Carpet Cleaning. Vinyl & Floor Refinishing. Emergency Floor Service. Drapery & Upholstery Cleaning.
Carpet installation & Sales.

Contact information

80 Ramah Cir S, Agawan, MA 01001

www.longocarpet.com

Service hours

Monday:
9:00 AM - 4:30 PM
Tuesday:
9:00 AM - 4:30 PM
Wednesday:
9:00 AM - 4:30 PM
Thursday:
9:00 AM - 4:30 PM
Friday:
9:00 AM - 4:30 PM
Saturday:
9:00 AM - 12:00 PM